Cancel Kindly: Your Complete Guide to Ending Your Subscription

How to cancel Kindly in singapore and reclaim your money

What Kindly is and why you might cancel

Kindly is a mobile app designed to build daily kindness habits through personalised artificial intelligence prompts and good deed suggestions. The app operates on a freemium model: you receive a 14-day free trial, then unlock premium features with a paid subscription billed through your device's app store.

You might be considering cancellation for several reasons. Perhaps the daily habit-building approach doesn't fit your lifestyle, the app isn't delivering promised value, or you've simply moved on to other tools. Whatever your reason, cancelling Kindly is straightforward, but you must act before your trial ends or your next billing cycle begins.

At Tocancel (tocancel.com), we've helped thousands of Singapore consumers understand their cancellation rights and execute clean exits from subscription services. This guide walks you through every step of cancelling Kindly, including your legal protections under Singapore law and what to expect after you cancel.

How Kindly charges you

Kindly offers three subscription tiers billed through your device's app store, whether Apple App Store or Google Play. The service charges your payment method automatically at the start of each billing cycle unless you cancel before renewal.

The key fact: cancellation takes effect at the end of your current billing period, not immediately. If you've paid for a monthly plan, you keep access until that month expires. This means you don't lose anything by cancelling today if your renewal is weeks away.

Why acting now saves you money

Most subscription apps use dark patterns to keep you enrolled indefinitely. Kindly's cancellation process is relatively transparent, but delays in acting cost you real money. Every day you wait is one day closer to your next automatic charge.

Set a reminder for the day before your next billing date. This gives you a 24-hour safety window to cancel if you've decided the subscription isn't worth renewing.

Kindly pricing in singapore and what you'll save

Here is the full pricing breakdown so you understand exactly what you're paying and what you'd save by cancelling now.

If you're on the annual plan at S$39.98 per year, cancelling immediately prevents another year of charges. Weekly subscribers lose S$3.98 every 7 days, so delaying costs you approximately 57 cents per day. Therefore, the sooner you act, the more money you retain.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when dealing with app subscriptions, even though Kindly's terms may claim "no refunds."

Legal protections that apply to digital subscriptions

Your statutory rights include the right to cancel within a reasonable timeframe and the right to receive goods or services as described. If Kindly fails to deliver the features promised (for example, the artificial intelligence assistant is broken or unavailable), you have grounds to request a refund or credit.

Additionally, if you purchased a subscription and were immediately charged without a clear cancellation pathway, this could violate fair trading principles under the Consumer Protection (Fair Trading) Act. Singapore law does not allow companies to make cancellation deliberately difficult, hidden, or impossible to find.

Your legal position: you have the right to cancel any subscription at any time before your next renewal date. The service provider cannot impose unreasonable barriers or demand a reason for your cancellation.

What the consumer protection (Fair trading) act means for you

This law enforces fair dealing in consumer transactions. In practice, this means:

• The company must make cancellation information easy to find and understand
• You cannot be charged without clear consent to the terms
• If a service is not fit for purpose, you may claim a refund
• The company must process your cancellation within a reasonable timeframe

If Kindly refuses to cancel your subscription or disputes a legitimate refund claim, you can lodge a complaint with the Consumers Association of Singapore (CASE), which enforces this law on your behalf.

How to cancel Kindly on iOS

Cancellation on Apple devices happens through the App Store, not through the Kindly app itself. This method works for all Apple devices including iPhone and iPad.

1. Open the App Store app on your iPhone or iPad
   • Tap the profile icon in the top right corner
   • Select "Subscriptions"
2. Find Kindly in your active subscriptions list
   • If you don't see it immediately, scroll down to find "Good Deeds Plus"
3. Tap on the Kindly subscription
   • Review your next renewal date and price
4. Tap "Cancel Subscription"
   • Apple will offer you a discount or free trial to stay; you can decline
5. Confirm your cancellation by tapping "Confirm" when prompted
   • You'll see a message confirming the subscription ends on your renewal date

You'll receive a confirmation email from Apple within minutes. Keep this email as proof of cancellation if you need to dispute any future charges.

How to cancel Kindly on android

Cancellation on Android devices happens through Google Play, not through the Kindly app itself. The process differs slightly from iOS but takes the same amount of time.

1. Open Google Play on your Android device
   • Tap your profile icon in the top right
   • Select "Payments and subscriptions"
2. Tap "Subscriptions"
   • You'll see a list of all active subscriptions
3. Select Kindly from your subscriptions list
   • The full name may be "Good Deeds Plus"
4. Tap "Cancel subscription" at the bottom of the screen
   • Google will ask for a reason; this is optional feedback
5. Confirm cancellation when prompted
   • Google will display your final access date

Google will send you a confirmation email. Save this email as proof of cancellation for your records.

What happens after you cancel Kindly

Cancellation doesn't mean immediate loss of access. Understanding the timeline protects you from surprise charges.

Your access timeline after cancellation

Once you cancel, you retain full access to Kindly's premium features until the end of your current billing period. If you paid on the 15th of this month and cancel today on the 8th, you'll keep access until the 15th of next month. This means you receive the full value of your paid subscription.

After your access expires, the app will revert to free-tier features only. You can still use Kindly for basic functions, but premium AI prompts and personalised recommendations disappear.

Stopping automatic renewal

Cancellation through the app store automatically stops renewal. No further charges will be made after your current billing period ends. You do not need to contact Kindly support separately unless you believe you were charged after cancellation.

This means your cancellation is final and automatic-the app store handles all aspects of the shutdown.

Can you get a refund from Kindly

Refunds depend on timing and circumstances. Tocancel (tocancel.com) advises you understand your options before requesting one.

When you may qualify for a refund

You have the strongest case for a refund if:

• You cancelled within 14 days of your first charge and the app was not fit for purpose
• You were charged without clear consent or notice of the subscription terms
• Kindly's promised features are unavailable or broken (for example, the artificial intelligence system is not functioning)
• You believe you were charged after cancellation was confirmed

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to a refund if services are not as described. This overrides Kindly's "no refunds" policy in the app store.

How to request a refund

Start with your app store first, as this is the fastest route.

1. Visit the app store's refund request page (Apple or Google)
   • For Apple: Settings > [Your Name] > iTunes & App Store > Tap your Apple ID > View My Apple ID > Purchase history
   • For Google: Google Play > Menu > Account > Purchase history
2. Select your Kindly subscription charge
   • Choose the charge date that triggered your refund request
3. Tap "Report a Problem" or "Request refund"
   • Select the reason (e.g., "Service not as described")
4. Provide a brief explanation of why you're requesting a refund
   • Example: "The artificial intelligence assistant was unavailable for two weeks despite paying for premium features"
5. Submit your request
   • The app store will review and respond within 48 hours in most cases

If the app store denies your refund, escalate to CASE (Consumers Association of Singapore) with your cancellation proof and communication history.

Common cancellation mistakes to avoid

Many consumers cancel incorrectly and face unexpected charges or lose access before their paid period ends. Here's how to protect yourself.

Mistake 1: cancelling inside the Kindly app

The Kindly app has no cancellation option. Attempting to find a cancellation button within the app will waste your time. You must use your device's app store (Apple or Google) exclusively.

Mistake 2: delaying until the day before renewal

If you wait too long, you risk being charged before completing the cancellation process. App store cancellations can take a few minutes to process. Cancel at least two days before your next billing date to ensure the change takes effect before you're charged.

Mistake 3: assuming uninstalling the app cancels your subscription

Deleting the Kindly app does not cancel your subscription. The subscription continues billing through your app store. You must cancel through Apple App Store or Google Play, then delete the app if you wish.

Mistake 4: not keeping your cancellation confirmation

If a charge appears after cancellation, you'll need proof that you cancelled. Take a screenshot of your app store's cancellation confirmation or save the confirmation email. Without this, disputing a post-cancellation charge becomes harder.

Comparison: should you cancel or keep Kindly

Use this table to decide whether cancellation is right for you based on your current situation.

Only you can decide whether to cancel. However, Tocancel believes that if you're reading this guide, you've already identified a reason to cancel. Trust that instinct.

After cancellation: next steps and your safety

Cancelling is just the beginning. Protect yourself by monitoring charges and understanding what comes next.

Check for post-cancellation charges

Review your app store billing statement 7 days after your cancellation date. Search for any Kindly or "Good Deeds Plus" charges dated after your final access date. If you see a charge, this is a billing error and you have grounds for a refund under consumer law.

Contact your app store immediately if an unauthorized charge appears. Apple and Google handle refunds faster than Kindly would.

Delete the app or keep it installed

You can keep Kindly installed and use free-tier features indefinitely, or delete it to free up storage. Either choice is fine; the subscription is cancelled regardless. If you reinstall later, you'll start a fresh 14-day trial.

If you change your mind later

You can always resubscribe to Kindly within 30 days of cancellation at the same price. Your habit streaks and saved preferences may be recoverable if you reactivate quickly. After 30 days, your account data may be deleted.

What to do if Kindly refuses to cancel

Tocancel (tocancel.com) has helped consumers push back against companies that ignore cancellation requests. If Kindly or your app store fails to process your cancellation, follow this escalation path.

Step 1: attempt cancellation through the app store again

Try cancelling a second time using the exact steps outlined in this guide. Sometimes app store glitches prevent the first attempt from processing. Wait 24 hours and check your subscription list again.

Step 2: contact your app store support

If the second attempt fails, contact Apple Support (support.apple.com) or Google Play Help (support.google.com) with your screenshot evidence. Explain that cancellation buttons are not functioning and provide the date of your attempted cancellation.

Step 3: file a complaint with CASE

If the app store doesn't respond within 7 days, lodge a complaint with CASE (Consumers Association of Singapore) online at case.org.sg. Provide:

• Your cancellation attempt dates and screenshots
• All billing statements showing post-cancellation charges
• Communications with Apple or Google
• The Consumer Protection (Fair Trading) Act reference (the legal basis for your cancellation right)

CASE will contact Kindly and your app store on your behalf and push for a resolution.

Step 4: chargeback with your bank

If all else fails, contact your bank or credit card provider and dispute charges as unauthorized. Provide CASE's case number and your cancellation evidence. Your bank can reverse charges and may freeze the merchant's account pending investigation.

Tocancel (tocancel.com) recommends this as a last resort only, after exhausting app store and CASE pathways.

Cancellation address for Kindly support

Kindly does not operate through postal mail for cancellations in Singapore. All subscription management happens through your device's app store (Apple or Google). There is no physical or mailing address for Kindly subscription cancellation.

If you believe you need to contact Kindly directly, you can attempt to reach support through the app itself by navigating to Settings > Help or Contact Us. However, Tocancel advises that app store cancellation is the official, binding method and does not require Kindly's direct involvement.

Final takeaway: you have the power to cancel Kindly

Cancelling Kindly is straightforward when you follow the correct method. Cancel through your app store (Apple or Google), not through the app itself. Your subscription ends at your next renewal date, and you retain full access until then. Under Singapore's Consumer Protection (Fair Trading) Act, you have the legal right to cancel at any time without penalty or justification.

If charges continue after cancellation or if the app store refuses your request, escalate to CASE immediately. You are not alone in this process. Tocancel (tocancel.com) has guided thousands of Singapore consumers through cancellations and disputes, and your consumer rights are stronger than any company's terms and conditions.

Take action today. Cancel before your next billing cycle, monitor your statement for 7 days, and reclaim the money you're spending on apps that no longer serve you.