Cancel Laithwaites: Step-by-Step Guide

How to cancel your Laithwaites wine subscription in singapore

Understanding Laithwaites and why you might cancel

Laithwaites is an international wine retailer that delivers curated collections and membership plans to customers across multiple regions. You can purchase individual wine cases or enroll in recurring subscription plans through the Laithwaites website, mobile app, or third-party platforms like the Apple App Store and Google Play. While the flexibility appeals to many wine enthusiasts, subscription costs can accumulate quickly, tastes change, or you may discover a better retailer for your needs. At Tocancel, we recognise that ending a wine subscription should be straightforward, not frustrating. This guide walks you through every cancellation method available to Singaporean customers, explains your consumer rights, and helps you avoid unexpected charges.

Types of Laithwaites subscriptions

Laithwaites operates several subscription models, and your cancellation route depends on how you signed up. Wine Plan subscriptions allow you to skip or cancel individual deliveries through your online account dashboard. Unlimited memberships renew automatically unless you cancel before the renewal date. App Store and Google Play subscriptions operate under separate billing systems and require distinct cancellation steps. Identifying which plan you hold is your essential first step.

Common reasons to cancel

Customers cancel for many legitimate reasons: escalating subscription costs, changing wine preferences, discovering better value elsewhere, or simply no longer needing regular deliveries. Some cancel mid-cycle and wonder about refunds; others rush to stop auto-renewal before the next charge hits. The sooner you act, the sooner you prevent unwanted charges from draining your account.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act grants you specific protections when cancelling subscriptions and purchasing goods online.

Cooling-off period and refund rights

When you buy wine goods online from Laithwaites, you have a 14-calendar-day cooling-off period from the date of delivery. This means you can cancel and claim a full refund if the goods remain unopened or are minimally handled. This applies to standard web orders and direct purchases made through the Laithwaites website. Your legal position is clear: if Laithwaites makes cancellation unreasonably difficult, applies hidden fees, or refuses a valid cooling-off claim, you have grounds to escalate to the Consumers Association of Singapore (CASE).

Auto-renewal and explicit consent requirements

Singapore law requires Laithwaites to display auto-renewal terms clearly and obtain your explicit, informed consent before charging for renewal periods. If you cancel an Unlimited membership or Wine Plan, you must do so before the auto-renewal date to avoid the next charge. If Laithwaites charges you after cancellation, file a complaint with CASE or escalate to the Competition and Consumer Commission of Singapore (CCCS). Tocancel recommends saving all cancellation confirmations and billing statements as evidence.

Methods to cancel your Laithwaites subscription

Laithwaites provides multiple cancellation routes, and choosing the correct method for your subscription type prevents unnecessary delays.

Cancel through your online account

If you signed up directly on the Laithwaites website, the online account method is your quickest option. Log in to your account and navigate to subscription or membership settings. You will find options to skip your next delivery, pause temporarily, or cancel outright. Most memberships allow instant cancellation, though some request 30 days notice before the renewal date. Follow any on-screen prompts to confirm your cancellation, then save a screenshot or email confirmation as proof. This method creates an immediate digital record that Tocancel strongly recommends you retain for your protection.

Step-by-step cancellation via online account

1. Visit the Laithwaites website and log in with your email and password
2. Navigate to "My Account" or "Account Settings" from the menu
3. Select "Subscriptions," "Membership," or "My Wine Plan" (label varies)
   • If you see "Skip Delivery" or "Pause," you are viewing an active subscription
4. Click "Cancel Subscription" or "Cancel Membership"
   • Read any exit survey questions - these are optional
   • Do not feel obligated to provide feedback
5. Confirm your cancellation by clicking the final confirmation button
6. Screenshot the confirmation page or download any confirmation email sent to your registered address
7. Save this proof in your email or device for dispute purposes

Cancel through the Laithwaites mobile app

If you manage your subscription via the official Laithwaites app, you can cancel directly within the app. Open the app, log in, and access your subscription or membership settings. The cancellation process mirrors the website method: navigate to your active subscription, select cancel, and confirm your choice. Save a screenshot immediately after confirmation, as app-based records can be harder to retrieve later.

Step-by-step cancellation via mobile app

1. Open the Laithwaites app on your phone or tablet
2. Log in using your registered email and password
3. Tap the account icon (usually located at the bottom or top-right corner)
4. Select "My Subscriptions," "My Membership," or similar
   • You may need to scroll or navigate through a menu
5. Find your active subscription and tap "Manage" or "Details"
6. Select "Cancel" or "End Subscription"
7. Confirm your cancellation on the final prompt
8. Take a screenshot of the confirmation screen immediately

Cancel app store or google play subscriptions

If you subscribed through Apple App Store or Google Play, you must cancel through those platforms, not directly through Laithwaites. Each platform manages billing independently, so your Laithwaites account cancellation does not automatically stop these subscriptions. You must perform separate cancellation steps on each platform.

Cancel via apple app store (iOS)

1. Open the Apple App Store on your iPhone or iPad
2. Tap the account icon at the top-right
3. Select "Subscriptions"
4. Find "Laithwaites" in the list of active subscriptions
5. Tap on it and select "Cancel Subscription"
6. Confirm the cancellation and screenshot the confirmation

Cancel via google play (Android)

1. Open the Google Play app on your Android device
2. Tap the menu icon (three horizontal lines) at the top-left
3. Select "Subscriptions"
4. Find "Laithwaites" in your active subscriptions
5. Tap it and select "Cancel Subscription"
6. Confirm your cancellation and take a screenshot for your records

Cancel by postal mail (if online methods fail)

If you cannot access your online account or your cancellation is not processed, you can send a written cancellation request by post. This method creates a dated paper trail, which is valuable if you later dispute a charge. Tocancel recommends this as a backup method when online cancellation fails.

Send your cancellation request to:

Laithwaites Customer Services
Laithwaites Wine Ltd
1 Hallsworth, Bishop's Stortford
Hertfordshire CM23 3LL
United Kingdom

Include your full name, registered email address, customer account number (if you have it), and a clear statement: "I request immediate cancellation of my Laithwaites subscription effective immediately." Request a dated cancellation confirmation in reply. Send via registered post or courier to obtain proof of delivery.

Refunds and billing after cancellation

Understanding what happens to your money after you cancel prevents confusion and protects your rights.

Refunds for pending or completed deliveries

If you cancel before the next delivery ships, you will not be charged for that delivery, and your subscription ends cleanly. If you cancel after the next delivery has already been charged but before it ships, you are entitled to a full refund under the Consumer Protection (Fair Trading) Act. Contact Laithwaites customer service immediately with your cancellation confirmation and request a refund of the pending charge. If the wine has already been delivered and unopened, you have 14 calendar days to claim a cooling-off refund.

Refunds under the cooling-off period

You have 14 calendar days from delivery to cancel any online wine purchase and claim a full refund, provided the goods are unopened or minimally handled. Contact Laithwaites within this window, request a return, and arrange for the wine to be returned at their expense (they must cover return shipping). Once Laithwaites receives and inspects the returned goods, they will issue a refund to your original payment method within 30 days. Keep all communications and delivery confirmation documents for dispute purposes.

Cancellation does not guarantee immediate refund

Cancelling your subscription stops future charges but does not automatically reverse charges already applied. If you have been charged despite cancellation, contact Laithwaites immediately with your cancellation confirmation. If they refuse, file a complaint with CASE (Consumers Association of Singapore) or escalate to the CCCS. Tocancel advises you to retain all proof of cancellation and billing statements throughout this process.

Common mistakes to avoid when cancelling

Many customers cancel but then face surprise charges because they miss a critical step or misunderstand the cancellation process. Avoiding these traps keeps your money safe.

Mistake 1: cancelling only your online account without stopping app store subscriptions

If you signed up via App Store or Google Play, cancelling your Laithwaites website account does not stop the app subscription. You must cancel on each platform separately. Check your Apple and Google accounts for active Laithwaites subscriptions and cancel them independently. Tocancel recommends reviewing all three locations: website, Apple App Store, and Google Play, even if you only remember using one method.

Mistake 2: assuming cancellation takes effect immediately

Some subscriptions require 30 days notice before the renewal date. If you cancel two weeks before renewal, your subscription may renew once more. Always check the on-screen confirmation or your cancellation email for the exact end date. If a charge appears after cancellation, dispute it immediately with your bank or card issuer if Laithwaites refuses a refund.

Mistake 3: not saving cancellation confirmation

If you cancel online but do not save proof, Laithwaites can deny receiving your cancellation request if a dispute arises. Screenshot every confirmation page, save cancellation emails, and note the date and time of cancellation. This evidence protects you if you later need to file a complaint with CASE or request a chargeback from your bank.

Mistake 4: ignoring unopened wine within the 14-day cooling-off period

You have only 14 calendar days from delivery to claim a cooling-off refund for unopened wine. After 14 days, this right expires unless the goods are faulty or misrepresented. If wine arrives damaged or not as described, you have grounds for a refund even after 14 days, but unopened wine must be returned within the window.

What to do after cancellation

Cancellation is not the end of the process; follow-up steps ensure your subscription stays terminated and no unexpected charges occur.

Monitor your bank or card statements

For the next two billing cycles after cancellation, review your bank statements or card activity weekly. If any Laithwaites charge appears, contact your bank or card issuer immediately to dispute it. Provide your cancellation confirmation as evidence. Most card issuers will reverse unauthorised post-cancellation charges within 10 to 20 business days. Tocancel recommends setting a phone reminder to check your statements on the expected renewal date.

Keep cancellation proof for 12 months

Retain all cancellation confirmations, emails, and screenshots for at least 12 months. If a billing dispute arises months later, this proof is essential for disputing the charge with your bank or pursuing a complaint with CASE. Store these documents in a dedicated email folder or cloud drive.

Confirm unsubscribe from marketing emails

Cancelling your subscription does not automatically remove you from Laithwaites' marketing email list. Visit the footer of any Laithwaites email and click "Unsubscribe" if you wish to stop receiving promotional messages. This is a separate process from subscription cancellation.

Pricing and subscription tiers at Laithwaites

Understanding what you are paying for helps you decide whether cancellation is the right choice or if a different tier suits you better.

Note: prices vary by wine selection and promotions. Always verify current pricing on the Laithwaites website before committing to a plan.

When to keep your subscription versus when to cancel

Not every subscription deserves cancellation; consider these factors before you decide.

Reasons to keep your subscription

• You enjoy the wine selection and regularly open bottles
• The cost fits comfortably within your monthly budget
• You value the curation and discovery of new wines
• You have skipped recent deliveries and can resume if your interest returns

Reasons to cancel

• Monthly or quarterly costs have become unaffordable or feel excessive
• You are not opening or drinking the wine; deliveries pile up
• You have discovered a competitor with better selection, pricing, or service
• Your wine preferences have shifted (e.g., you now prefer spirits or non-alcoholic beverages)
• You have experienced poor customer service or repeated billing errors

Comparison of alternatives to Laithwaites

If you are considering cancellation, you may want to explore other wine retailers in Singapore that offer subscription or one-off purchase options.

How tocancel can help you cancel

Cancelling a subscription should never require hours of research or navigating confusing systems. Tocancel has helped thousands of consumers cancel unwanted subscriptions across retailers, travel sites, apps, and memberships. Our guides provide clear, step-by-step instructions in plain language, backed by consumer rights legislation. Whether you are cancelling Laithwaites, another wine service, or a completely different subscription, Tocancel walks you through each method, explains your rights, and ensures you do not fall victim to common cancellation traps. Visit Tocancel.com today to explore guides for hundreds of services and take control of your subscriptions.

Contact Laithwaites if cancellation is unsuccessful

If you have cancelled your subscription but a charge still appears, or if online cancellation methods do not work, contact Laithwaites customer service directly before filing a formal complaint.

Laithwaites customer service details:

Postal address for cancellation requests:
Laithwaites Wine Ltd
1 Hallsworth
Bishop's Stortford
Hertfordshire CM23 3LL
United Kingdom

Alternative registered address for general correspondence:
Laithwaites Wine Ltd
1 Hallsworth
Bishop's Stortford
Hertfordshire CM23 3LL
United Kingdom

If Laithwaites does not respond within 14 days or refuses your cancellation request unjustifiably, escalate your complaint to the Consumers Association of Singapore (CASE) by visiting their website or calling their hotline. You can also report the matter to the Competition and Consumer Commission of Singapore (CCCS) for violations of the Consumer Protection (Fair Trading) Act. Tocancel recommends preserving all evidence-cancellation confirmations, emails, billing statements, and screenshots-before submitting any formal complaint.

Cancelling your Laithwaites subscription is a straightforward process when you follow the correct method for your account type. Whether you cancel online, via app, or by post, always save proof of cancellation and monitor your statements for unauthorised charges. Your consumer rights under Singapore law protect you: use them confidently, and do not hesitate to escalate if Laithwaites resists a valid cancellation. Tocancel stands ready to guide you through every step.