Cancel Next Vacay: The Right Way

How to cancel Next Vacay in singapore and claim your refund

What Next Vacay is and why you might want to cancel

Next Vacay is a subscription service that sends you curated flight-deal alerts tailored to your preferred departure location. You pay an annual fee (after a free 30-day trial) to receive unlimited notifications about cheap fares and pricing errors. The service sounds appealing in theory, but many subscribers discover the alerts don't match their actual travel plans, or they prefer using flight-comparison websites instead.

If you've subscribed to Next Vacay and realised it's not delivering value, cancelling quickly protects your money and stops automatic renewal charges. Tocancel has helped thousands of consumers navigate subscriptions like this, and this guide walks you through every cancellation method available in Singapore, your legal refund rights, and the traps to avoid.

How Next Vacay works

Members receive email and app notifications about flight deals matched to their chosen departure region. Next Vacay charges you once per year, and your subscription automatically renews on the anniversary date unless you cancel beforehand. That automatic renewal is the primary reason people end up charged when they've forgotten about the service entirely.

Why cancelling matters

The sooner you act, the more refund protection you have. Singapore's Consumer Protection (Fair Trading) Act gives you specific windows to claim your money back, and Next Vacay offers additional guarantees beyond the law. Acting within those windows is your strongest position.

Your consumer rights under singapore law

Singapore protects you as a consumer when you buy online or subscribe to services. Understanding your legal position empowers you to take confident action.

Consumer protection (Fair trading) act

The Consumer Protection (Fair Trading) Act requires that any service advertised to you is delivered as described and that auto-renewal terms are transparent and easy to cancel. If Next Vacay fails to deliver alerts as promised, or if cancellation is deliberately made difficult, you have grounds to dispute the charge through the Consumers Association of Singapore (CASE). Your legal position is clear: you can cancel at any time, and the company must process it without penalty or delay beyond the stated notice period.

Your refund windows

Next Vacay offers refund guarantees that exceed the basic law requirements. For your first annual subscription, you have a 6-month money-back guarantee from the end of your free trial period. On renewal charges (your second year and beyond), you have 14 days to request a refund. These are your strongest levers if the service hasn't delivered the promised value. Tocancel recommends acting within these windows to avoid disputes.

Next Vacay pricing and plans in singapore

Understanding what you're paying and which guarantee applies to your situation helps you decide whether to claim a refund.

Current subscription plans and costs

Next Vacay offers one main plan with an annual billing cycle. The SGD price below reflects the current USD rate; always check your app store receipt or bank statement for the exact amount charged to you, as exchange rates fluctuate daily.

What you're actually paying

If you subscribed via an app store (Apple App Store or Google Play Store), your bank statement may show a different SGD amount depending on the exchange rate applied on your transaction date. If you're charged in USD and your bank applies a currency conversion fee, that fee does not affect your refund eligibility. Tocancel advises you to always verify your exact charge amount before submitting a refund request, as this helps you track the full amount you should expect to recover.

How to cancel Next Vacay based on where you subscribed

Your cancellation method depends entirely on how you signed up. Using the correct channel ensures your cancellation is processed without unnecessary delays.

If you subscribed directly via Next vacay's website

Direct web subscribers must cancel by email or post, as Next Vacay does not offer an in-app cancellation button for web-based accounts. Follow these steps:

1. Collect the email address you used to register on the Next Vacay website
2. Send a cancellation email to [email protected] with the subject line "Cancel my subscription"
3. Include your email address and the date your subscription renews
4. Ask for written confirmation of cancellation and your refund eligibility
5. Keep a copy of your sent email and any response for your records
6. If you receive no response within 5 business days, escalate via post to the registered address listed at the end of this guide

If you subscribed via the apple app store

App Store subscribers must cancel through their Apple account settings, as Next Vacay cannot cancel app-based subscriptions directly. Follow these steps:

1. Open the Apple App Store on your iPhone or Mac
2. Tap or click your profile icon in the top right corner
3. Select "Subscriptions"
4. Find "Next Vacay" in your active subscriptions list
5. Tap or click "Next Vacay" and select "Cancel subscription"
6. Choose your reason for cancelling (optional but helpful for feedback)
7. Confirm the cancellation by tapping "Confirm"
8. Screenshot the confirmation screen showing the cancellation date

Your access ends on the date shown in the confirmation. Any refund is processed by Apple according to their refund policy, which typically allows 14 to 30 days for full or partial refunds on the most recent charge.

If you subscribed via google play store

Google Play Store subscribers must cancel through their Google Play account. Follow these steps:

1. Open Google Play Store on your Android device
2. Tap your profile icon in the top right corner
3. Select "Manage subscriptions"
4. Tap "Next Vacay" from your list of active subscriptions
5. Tap "Cancel subscription"
6. Select your reason for cancellation (optional but helpful)
7. Confirm cancellation by tapping "Cancel subscription" again
8. Take a screenshot of the confirmation message showing the end date

Your access ends on the date shown. Google Play processes refunds within 7 to 10 business days if you're within the refund window (typically 14 days from purchase for your most recent charge).

Timeline and refund deadlines

Knowing your refund deadlines prevents you from missing your window to claim money back.

How long you have to cancel and claim a refund

Your refund timeline depends on whether you're claiming on your first subscription or a renewal charge. Use this table to identify your situation and deadline:

What happens after you submit a cancellation request

Next Vacay aims to process cancellation requests within 5 to 7 business days. Your access to the app and alerts stops on the date shown in your confirmation. If you've requested a refund within the eligible window, Next Vacay typically processes it within 10 to 14 business days to your original payment method. Tocancel recommends checking your bank account or card statement 14 days after your refund request to confirm the money has been returned.

Common mistakes when cancelling Next Vacay

Many cancellations fail because subscribers make small but costly errors. Learning what not to do protects your refund claim.

Mistake 1: cancelling only the app without requesting a refund

Deleting the Next Vacay app from your phone does not cancel your subscription or stop charges. Your subscription remains active, and you will be charged again at renewal. Always cancel through the official channel (app store or direct email) and explicitly request a refund if you're within the window. Tocancel advises keeping proof that you cancelled through the correct channel.

Mistake 2: missing the refund window on renewal charges

You only have 14 days to claim a refund on renewal charges. If you wait three weeks after your renewal date, you've lost your refund eligibility. Mark your calendar on the day you're charged, and submit your refund request immediately if you're unhappy with the service. Waiting costs you money.

Mistake 3: not requesting a refund when cancelling

Cancelling your subscription stops future charges but does not automatically refund your current year's payment. You must explicitly request a refund in writing by email to [email protected]. Include "Refund request" in your subject line and reference your refund window (6 months for first subscription, 14 days for renewals).

Mistake 4: failing to keep proof of your cancellation

If Next Vacay claims they never received your cancellation, you need evidence. Screenshot your confirmation messages from the app store or your sent email to [email protected]. Without proof, disputes with CASE are harder to win. Tocancel recommends saving copies of all communications to a folder on your computer or phone.

What to do after cancellation

Cancelling is only the first step. Protecting yourself after cancellation ensures you don't face surprise charges.

Verify your cancellation in your account

Log into your Next Vacay account (if web-based) or check your app store subscription list within 24 hours of cancelling. You should see "Subscription cancelled" or similar status. If you still see "Active" after 24 hours, contact Next Vacay immediately at [email protected] to confirm the cancellation was processed.

Check your bank statements

Monitor your bank statement or credit card for the next 14 days after your refund request. A legitimate refund should appear within this timeframe. If 14 days pass and you've seen no refund, contact Next Vacay again with your cancellation confirmation number and request a status update.

Escalate to CASE if Next Vacay refuses to refund

If Next Vacay denies your refund claim or ignores your requests, lodge a complaint with the Consumers Association of Singapore (CASE). CASE is the official consumer dispute resolution body in Singapore and can investigate whether Next Vacay has breached the Consumer Protection (Fair Trading) Act. You can file a complaint online at case.org.sg or call 6100 0820. Tocancel advises attaching your cancellation confirmation and any emails from Next Vacay to strengthen your case.

How to claim a refund if Next Vacay refuses

If the company denies your refund despite being within the eligible window, you have legal recourse.

Step 1: request a detailed refund reason in writing

Reply to Next Vacay's refusal email asking them to explain in writing why they're denying your refund. Cite the refund guarantee listed on their website (6 months for first subscriptions, 14 days for renewals). Ask them to confirm your refund eligibility status. Keep this email as evidence for CASE.

Step 2: file a complaint with CASE

If Next Vacay does not respond within 5 business days, or if they maintain their refusal, file a formal complaint with CASE. Include the following documents:

• Your proof of subscription (bank statement showing the charge)
• Your cancellation confirmation (screenshot or email)
• Your refund request email and Next Vacay's response (or lack thereof)
• Copies of any promises about refund guarantees from Next Vacay's website or marketing
• Your full contact details and the amount you're claiming back

Step 3: dispute with your bank if all else fails

If CASE does not resolve the dispute within 60 days, you can lodge a chargeback dispute with your bank or credit card company. Contact your bank's fraud department and explain that you cancelled the subscription but were charged despite being within the refund window. Your bank can recover the funds directly from Next Vacay's merchant account. Tocancel recommends this as your final escalation step.

Comparing Next Vacay to similar flight-alert services

If you're cancelling because Next Vacay doesn't suit your needs, you may want to compare alternatives before choosing another paid service.

Cancellation checklist for Next Vacay

Use this checklist to ensure you've completed every step and protected your refund claim.

• Identified where you subscribed (website, Apple App Store, or Google Play Store)
• Checked the current date against your refund window deadline (6 months for first year, 14 days for renewals)
• Submitted your cancellation request through the correct channel
• Received a cancellation confirmation (screenshot or email)
• Saved all confirmation messages and proof of cancellation to a folder
• Explicitly requested a refund in writing if within the eligible window
• Monitored your bank statement for the refund within 14 days
• Verified your subscription status shows "cancelled" in your account
• Have the contact details for [email protected] and the CASE complaint number (6100 0820) saved
• Prepared to escalate to CASE or your bank if Next Vacay refuses to refund

Contact Next Vacay for cancellations and support

Use these official channels to cancel or request a refund.

Email support

Send all cancellation and refund requests to: [email protected]. Include your subscription email, the date your subscription renews, and whether you're requesting a refund. Expect a response within 5 to 7 business days.

Postal address for formal notices

If Next Vacay does not respond to email, send a formal cancellation letter by post to: Next Vacay, [Registered business address - to be confirmed via official business records]. Send your letter registered mail or courier so you have proof of delivery. Keep the receipt and tracking number as evidence.

Escalation to consumer authorities

If Next Vacay refuses to process your cancellation or denies a refund within the eligible window, escalate to:

Consumers Association of Singapore (CASE)
Phone: 6100 0820
Email: caseonline.org.sg
Website: case.org.sg
Operating hours: Monday to Friday, 9 am to 5 pm (Singapore time)

Tocancel has helped thousands of consumers navigate disputes like this with CASE's support, and they take subscription refund complaints seriously.

Summary and final action steps

Cancelling Next Vacay in Singapore is straightforward once you follow the right process. Your consumer rights under the Consumer Protection (Fair Trading) Act guarantee you the right to cancel at any time, and Next Vacay's own refund promises (6 months for first subscriptions, 14 days for renewals) give you strong leverage if the service hasn't delivered value.

Act now by identifying which subscription channel you used (website, Apple App Store, or Google Play Store) and following the cancellation steps in this guide. If you're within your refund window, request a refund explicitly in writing. Save all confirmation messages, and monitor your bank statement for the refund within 14 days. If Next Vacay refuses or ignores you, file a complaint with CASE without hesitation.

Tocancel is here to empower you through every step of this process. We've helped thousands of consumers cancel unwanted subscriptions and recover their money, and we're confident that you can do the same. Don't let automatic renewals drain your account-take action today, follow the timeline in this guide, and claim what's rightfully yours.