Cancel Personality.Co: The Right Way

How to cancel Personality.Co and stop recurring charges in singapore

What Personality.Co is and why you might want to cancel

Personality.Co is an online personality assessment platform that claims to deliver detailed psychological insights and tailored recommendations based on profiling tools. The service operates on a subscription model, often launching with a low-cost trial offer that converts into recurring charges if you don't cancel before the trial period ends.

The company is operated by Novomedia EOOD, registered in Sofia, Bulgaria. This matters because it determines which consumer protections apply to you as a Singapore customer and which authority you can escalate to if disputes arise.

Common reasons users cancel Personality.Co

Most cancellations occur because you either miss the trial end date, don't spot the recurring charge on your bank statement, or discover the service doesn't deliver the promised value. The low-cost trial model attracts new customers efficiently but frustrates users who expected transparent billing or a one-time payment option.

If you've noticed unexpected charges on your account, you're not alone. Tocancel has helped thousands of Singapore consumers recover money and cancel services they no longer use. Your first step is understanding your legal rights, which gives you negotiating power if the company resists cancellation.

Why the operator's location affects your cancellation

Even though Personality.Co operates from Bulgaria, Singapore's Consumer Protection (Fair Trading) Act applies to you because you're a Singapore resident paying for the service. This means you have legal protections against unfair contract terms, misleading advertisements, and failure to process cancellations.

Your consumer rights under singapore law

Singapore law gives you clear protections when dealing with subscriptions and recurring charges from overseas companies.

What the consumer protection (Fair trading) act covers

The Act protects you against unfair contract terms, particularly automatic renewal clauses that weren't clearly disclosed before you paid. If Personality.Co failed to explicitly state the trial period end date, the renewal cost, or the cancellation method before charging you, you have legal grounds to dispute the charge.

The Act also covers misleading representations. If the trial was advertised as "free" but automatically charged your card without explicit prior consent, that's a breach of consumer law. You can request a refund and file a complaint with the Consumers Association of Singapore (CASE) if the company doesn't cooperate.

Your legal position on cancellation and chargebacks

You have the right to cancel your subscription at any time, and you have the right to dispute charges through your bank if Personality.Co continues billing after you've cancelled. Document everything: cancellation confirmations, screenshots of charges, cancellation emails, and the original trial advertisement. This evidence strengthens your case if you need to escalate to CASE or your payment provider.

How to cancel Personality.Co step-by-step

Cancellation takes minutes if you follow the right method, and Tocancel recommends starting with the official cancellation option.

Method 1: cancel via support email

Since no public cancellation page is widely documented, contacting support directly is your most reliable first step.

1. Identify the correct support email address for Personality.Co (commonly found in the footer of their website or in your account settings).
2. Compose a cancellation email with your full name, account email address, and subscription reference number (if available).
3. State clearly: "I request to cancel my Personality.Co subscription effective immediately."
4. Include the date you want the cancellation to take effect.
5. Send from the email address linked to your Personality.Co account.
6. Save a copy of your sent email and take a screenshot for your records.
7. Wait for a response within 5 to 7 working days.

Pro tip: Use registered email or a service that provides read receipts so you can prove the company received your request. This is crucial if you need to dispute charges later.

Method 2: cancel through your payment account

If Personality.Co's support team doesn't respond promptly, stop the recurring charge at the payment source.

1. Log in to your credit card or online banking portal.
2. Navigate to "Recurring payments," "Subscriptions," or "Managed payments" (the exact name varies by bank).
3. Search for Personality.Co or Novomedia EOOD in the list of active recurring charges.
4. Select the charge and choose "Cancel subscription" or "Stop recurring payment."
5. Confirm the cancellation and take a screenshot showing the cancelled status.
6. Note the cancellation confirmation number provided by your bank.

Important: Cancelling at your bank prevents future charges, but you should still contact Personality.Co support to formally cancel your account. This ensures you don't face disputes later.

Method 3: chargeback through your bank

If Personality.Co ignores your cancellation request and continues charging you, your bank can reverse those charges.

1. Contact your bank's dispute or chargeback team (usually by phone or online banking).
2. Explain that you cancelled your subscription but were charged again.
3. Provide all evidence: cancellation emails, confirmation screenshots, and charge statements.
4. Request a chargeback for unauthorised charges after your cancellation date.
5. Your bank typically investigates within 10 to 20 working days.
6. Once approved, the charges are reversed and credited back to your account.

Use this method only after attempting cancellation through the official channels, because it sends a formal dispute signal to the company and your bank.

What to do immediately after cancelling

Cancellation is stressful, and it's easy to forget the final steps that protect you from future disputes.

Verify the cancellation was processed

Within 3 to 5 working days after you submit your cancellation request, log in to your Personality.Co account and check that your subscription status shows "cancelled" or "inactive." If the account still appears active, send a follow-up email to support with your original cancellation request attached.

Monitor your bank statements

Check your card or bank account for 30 days after cancellation to ensure no further charges appear. If you see a charge after your cancellation date, note the transaction ID and amount immediately. This evidence is essential for disputing the charge with your bank or escalating to CASE.

Keep all documentation

Save your cancellation confirmation email, bank screenshots, and any correspondence with Personality.Co support in a folder on your computer or cloud storage. You may need this evidence if the company disputes your cancellation claim or if your bank reviews a chargeback request.

Pricing and refund policy

Refund eligibility depends on when you cancel and the trial terms you agreed to.

If Personality.Co refuses a refund you believe you're entitled to, use Tocancel's guidance to escalate the dispute to the Consumers Association of Singapore (CASE). CASE can pressure the company to honour refunds that comply with consumer law.

Common mistakes that delay your cancellation

Many people rush the cancellation process and accidentally weaken their position when disputes arise later.

Forgetting to save confirmation details

If you cancel without documenting the confirmation number, date, or reference ID, you have no proof if the company claims you never requested cancellation. Always screenshot the confirmation message and save your cancellation email in a dedicated folder.

Cancelling only through your bank, not directly with the company

Stopping the recurring payment at your bank is important, but it doesn't cancel your account with Personality.Co. The company may later claim your account is still active and charge you penalties or restart billing. Cancel directly with the company in writing first, then cancel at your bank as a backup.

Not requesting a refund explicitly

If you're entitled to a refund under consumer law or the service's terms, you must ask for it in writing. Don't assume the company will refund automatically when you cancel. State clearly in your cancellation email: "Please refund all charges to my original payment method."

Ignoring charges after cancellation

If Personality.Co charges you after your cancellation date, dispute it immediately with your bank. The longer you wait, the harder it is to prove the charge was unauthorised. Report it within 30 days of noticing the charge for the strongest claim.

Escalation: when to contact CASE and your bank

If Personality.Co ignores your cancellation request or refuses to refund you, formal escalation becomes necessary.

When to involve the consumers association of singapore (CASE)

Contact CASE if Personality.Co doesn't respond to your cancellation within 7 working days, refuses to process your cancellation, or continues charging after you've cancelled. CASE can mediate disputes and pressure companies to comply with consumer law. You can file a complaint at case.org.sg or call 1800-6227-722.

When to file a chargeback with your bank

File a chargeback for any charge that appears after your cancellation date, or for charges made without your authorisation. Provide your bank with all evidence: cancellation emails, confirmation screenshots, and complaint correspondence. Your bank investigates within 10 to 20 working days and reverses unauthorised charges.

Checklist: before you submit your cancellation

Use this checklist to ensure you've covered all bases before submitting your cancellation request.

• You've located the correct support email address for Personality.Co or Novomedia EOOD.
• You have your account email address and any subscription reference numbers ready.
• You've noted the date you want the cancellation to take effect.
• You've drafted a clear cancellation email stating the request explicitly.
• You plan to save a copy of the email and take a screenshot of the sent confirmation.
• You've checked your payment account for recurring charge settings related to Personality.Co.
• You've reviewed the trial terms to understand refund eligibility.
• You know CASE's contact details in case you need to escalate later.

Your consumer protection summary

Cancelling Personality.Co is your right under Singapore law, and no company can legally prevent you from stopping recurring charges.

Tocancel has helped thousands of Singapore consumers cancel unwanted subscriptions and recover overcharged fees. Your cancellation is enforceable, and companies are legally required to process it promptly.

Contact information for Personality.Co and escalation

Use this information to contact Personality.Co and escalate if the company doesn't cooperate.

Personality.Co contact details

Personality.Co is operated by Novomedia EOOD, a company registered in Sofia, Bulgaria. No verified physical street address has been publicly disclosed for customer support. Your cancellation request must be submitted via email to the support address listed in your account or on their website footer.

If no email address is visible, check your original account confirmation email or invoice for a support contact. If that fails, use Tocancel to find alternative contact methods or file a complaint directly with CASE, which can pressure the company to provide cancellation assistance.

Escalation contacts in singapore

If Personality.Co ignores your cancellation request, escalate to these authorities:

• Consumers Association of Singapore (CASE): case.org.sg | 1800-6227-722 | Monday to Friday, 9am to 5:30pm
• Your bank's dispute team: Call the number on the back of your card or log in to your banking app to file a chargeback for unauthorised charges
• Infocomm Media Development Authority (IMDA) (if applicable): complaints.imda.gov.sg for digital service complaints

Tocancel recommends contacting CASE as your first escalation point. CASE mediates disputes between consumers and companies at no cost to you, and most companies respond quickly when CASE becomes involved.

Final steps: take action today

Procrastination allows Personality.Co to charge you again. Your cancellation rights are legal and enforceable, and the sooner you act, the sooner you stop unwanted charges.

Start by drafting your cancellation email using the templates and steps outlined above. Send it today, save a copy, and monitor your bank statements for the next 30 days. If the company doesn't confirm cancellation within 7 working days, escalate to CASE or your bank immediately.

Tocancel has helped thousands of Singapore consumers cancel subscriptions, recover overcharged fees, and understand their consumer rights. Your cancellation will succeed if you follow these steps, document your actions, and escalate when necessary. You have the law on your side, and Tocancel is here to guide you through every step of the process.