Cancel Plaud: The Right Way

How to cancel Plaud and recover your money under singapore law

What Plaud is and why you might need to cancel

Plaud is an AI-powered ecosystem of wearable recorders and mobile applications that capture audio, transcribe conversations in real time, and generate automated summaries of meetings, lectures, and personal notes. The platform runs on iOS, Android, and web, paired with hardware devices such as the Note and NotePin models that handle the recording and initial processing. You purchase Plaud either as a one-time hardware device (SGD 199-259) or as a subscription service that unlocks transcription minutes, advanced AI summarization, and cloud features layered on top of your existing account. The subscription tiers range from SGD 24.98 monthly (Pro) to SGD 39.98 monthly (Unlimited), and you can commit annually for a discount.

Real-time transcription with speaker labeling sits at the core, so you capture who said what during a meeting. AI-powered summarization condenses long conversations into bullet points, and cloud sync keeps your notes accessible across all your devices. Multi-language support lets you transcribe content in different languages, while templates and custom highlighting (on the Pro device) help you organize and extract insights faster.

Common reasons to cancel Plaud

Cancellation becomes the right choice for several practical reasons. You might find that the monthly transcription quota on the Pro plan (1,200 minutes) exceeds your actual usage, making the Unlimited plan wasteful. Alternatively, you may have switched to a competitor's service, completed a project that required intensive transcription, or discovered that the subscription cost no longer aligns with your budget. Many subscribers also cancel because the trial period ended and they forgot to opt out before the first charge went through. At Tocancel, we recognize that subscriptions often slip into "set and forget" mode-you sign up for a trial, genuinely use the service for a month, then realize three months later that you are still being charged.

When cancellation is not your only option

Before you cancel, check whether downgrading to a lower-tier plan better fits your needs. Plaud offers the Free tier with limited transcription minutes, the Pro plan at SGD 24.98 monthly with 1,200 minutes, and the Unlimited plan at SGD 39.98 monthly with unrestricted transcription. Pausing your subscription (if available) or switching your billing from monthly to annual can also reduce your effective cost. Tocancel recommends comparing these options alongside cancellation, especially if you use Plaud sporadically but value it when you do.

Your pricing and subscription plans at a glance

Understanding Plaud's hardware and subscription costs helps you decide whether to cancel, downgrade, or stay-and shows you exactly what you are entitled to recover if you exit.

Your consumer rights and what singapore law protects

Your legal position is strong. Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects you against unfair contract terms, hidden charges, and misleading information about services. The law applies to all consumer transactions, including digital subscriptions like Plaud, and is enforced by the Consumers Association of Singapore (CASE). This means you have the right to cancel a subscription within a reasonable period if the service does not match what was promised, or if you are charged without clear consent.

Key rights you hold under singapore law

First, you have the right to clear, transparent information before you commit to any paid plan. Plaud must disclose the price, billing cycle, auto-renewal terms, and cancellation process upfront-not buried in terms and conditions. If Plaud failed to do this, you can dispute the charges. Second, you have the right to cancel within a cooling-off period. Although Singapore law does not mandate a fixed cooling-off window for digital services (as it does for in-store purchases), industry practice and consumer protection guidelines suggest that you should be able to cancel within 7-14 days of signing up if the service is unsatisfactory. Third, if you cancel a subscription mid-cycle, you have the right to a pro-rata refund for unused services, meaning you recover the portion of your payment that corresponds to the days you did not use the service.

Your legal position also protects you against automatic renewal without your explicit consent. If Plaud charged you for a renewal without sending you a reminder or requiring active confirmation, this breaches the CPFTA's transparency rules. If your claim is refused, you can escalate to CASE, which mediates disputes and can compel the company to refund you. Tocancel recommends documenting every charge, email, and communication with Plaud so you have evidence if you need to file a complaint.

How to cancel Plaud: step-by-step instructions

Cancelling your Plaud subscription takes fewer than 10 minutes if you follow these steps in order. The process differs slightly depending on whether you are cancelling a monthly subscription or a hardware device purchase.

Cancel your Plaud subscription on mobile or web

1. Open the Plaud app on your iOS or Android device, or visit the Plaud web portal and log in with your account credentials.
   • If you use iOS, open the Plaud app and tap your profile icon (bottom-right corner).
   • If you use Android, open the Plaud app and tap the menu icon, then select "Account" or "Settings".
   • If you use web, log in at the Plaud website and navigate to "Account" or "Subscription Settings".
2. Find and tap "Subscription" or "Billing" in your account menu.
   • You should see your current plan (Pro or Unlimited) and your next billing date.
   • If you do not see a "Subscription" option, look for "Payment Methods" or "Manage Subscription".
3. Locate the "Cancel Subscription" or "Downgrade" button.
   • Do not confuse "Cancel Subscription" (which stops recurring charges) with "Delete Account" (which removes all your data).
   • Tap "Cancel Subscription" to halt future billing.
4. Follow the on-screen prompts and confirm your cancellation.
   • Plaud may offer a discount or ask why you are leaving-this is optional information.
   • Once you confirm, you should receive an email confirmation within minutes.
5. Verify the cancellation by returning to your Subscription settings and checking that your plan shows "Cancelled" or "No active subscription".
   • Screenshot this confirmation page for your records.
   • If the page still shows your plan as active after 24 hours, contact Plaud support.

Cancel through the app store or google play (if applicable)

If you subscribed via Apple's App Store or Google Play Store (rather than directly through Plaud's website), you must cancel through that payment platform, not through the Plaud app itself.

1. For iOS: Open the App Store app, tap your profile icon (top-right), select "Subscriptions", find Plaud, and tap "Cancel Subscription".
2. For Android: Open Google Play, tap your profile icon (top-right), select "Payments and subscriptions", then "Subscriptions", find Plaud, and tap "Cancel Subscription".
3. Confirm the cancellation and save your confirmation email.

Cancelling through the app store prevents future charges but does not remove Plaud from your device-you can reinstall and use the free tier anytime.

Cancel a one-time hardware purchase (device returns)

If you purchased a Plaud hardware device (Note, NotePin, or Note Pro) and want to return it for a refund, follow these steps.

1. Check Plaud's return policy within 14 days of purchase (standard e-commerce return window in Singapore).
   • Visit the Plaud website or contact support at the address provided below.
   • Confirm that the device is unused and in original packaging.
2. Initiate the return request through Plaud's website or by emailing support with your order number and reason.
   • Keep copies of all correspondence.
3. Ship the device back to Plaud at the address you receive from them (postage may be your responsibility unless stated otherwise).
   • Use tracked shipping and request a proof-of-delivery receipt.
4. After Plaud receives and inspects the device, they will process your refund within 7-10 business days.
   • Refunds are credited to your original payment method.

Tocancel advises you to keep all shipping and inspection records until the refund clears your bank account, which may take an additional 3-5 business days.

Claiming a refund after cancellation

Cancelling stops future charges, but you may be entitled to recover money you have already paid. Here is how to claim it under Singapore consumer law.

Pro-rata refunds for unused subscription time

If you cancel mid-cycle (for example, on day 15 of a 30-day billing period), you are legally entitled to a refund for the unused portion of that month. This is called a pro-rata refund. To claim it, calculate the exact number of days remaining in your billing cycle and multiply that by your daily subscription cost. For example, if you paid SGD 24.98 for a month (30 days) and cancelled on day 15, your unused period is 15 days, and your refund should be approximately SGD 12.49.

1. Log into your Plaud account and find your most recent invoice.
   • Note the billing date and the next renewal date.
   • Calculate the number of days remaining.
2. Email Plaud support with a refund request, including your calculation.
   • Use the contact address provided in the final section of this guide.
   • Attach your invoice and a screenshot of your cancellation confirmation.
3. Plaud should respond within 5 business days and process the refund within 7-10 days if your claim is valid.
4. If Plaud refuses or does not respond, file a complaint with CASE (Consumers Association of Singapore) and provide your documentation.

Refunds if you were auto-renewed without consent

If Plaud charged you after your trial ended or after you thought you had cancelled, you have strong grounds for a refund. This violates Singapore's CPFTA because the company failed to obtain clear, renewed consent before charging you. To recover these charges, gather all evidence of the unwanted charges and send a formal demand letter to Plaud.

1. Collect screenshots of every charge on your bank or card statement.
2. Gather any emails from Plaud (or lack thereof) showing that you were not reminded before renewal.
3. Draft a letter stating the dates and amounts charged, and demand a full refund within 14 days.
   • Email this to Plaud support and keep a copy for your records.
4. If Plaud does not respond or refuses, escalate to CASE with all documentation.
   • CASE can mediate the dispute and compel a refund if Plaud breached consumer law.

Tocancel has helped thousands of consumers recover unwanted subscription charges by documenting their claims clearly and escalating to CASE when necessary. Your evidence is your strongest tool.

Common mistakes to avoid when you cancel

Cancelling sounds simple, but small oversights can cost you money or leave you exposed to further charges. Here are the traps that catch most people.

Mistake 1: confusing "cancel subscription" with "delete account"

Deleting your account removes all your recordings, transcripts, and settings permanently. Cancelling your subscription stops the recurring charge but keeps your data safe if you want to return later. Always choose "Cancel Subscription", never "Delete Account", unless you are certain you will never use Plaud again.

Mistake 2: cancelling only through the Plaud app if you subscribed via the app store

If you signed up for Plaud through Apple's App Store or Google Play Store, the payment authorisation lives in that app store, not in Plaud itself. Cancelling inside the Plaud app will not stop the charge. You must cancel through the App Store (iOS) or Google Play (Android) instead. Check your original receipt to confirm where you subscribed.

Mistake 3: not documenting your cancellation

Take a screenshot of your cancellation confirmation page and save the confirmation email Plaud sends you. If a charge appears on your next statement, this proof shows you acted in time. Without documentation, disputing the charge is much harder.

Mistake 4: assuming the refund is automatic

Plaud does not automatically refund you for unused subscription days unless you ask. You must request a pro-rata refund within 30 days of cancellation. If you wait too long, the company may refuse because the billing cycle has passed. Act quickly and in writing.

Mistake 5: cancelling without checking for cheaper alternatives first

Before you cancel entirely, compare Plaud's Free tier (which offers limited transcription) and the Pro plan (SGD 24.98) against the Unlimited plan. Downgrading to Free or Pro might solve your problem at a lower cost than cancelling and losing access altogether.

What happens after you cancel Plaud

Cancellation is quick, but your access and refund timeline follow a specific sequence. Understanding what to expect prevents confusion and helps you spot problems early.

Immediate after cancellation (day 1)

You should receive a cancellation confirmation email within minutes of submitting your request. Check your inbox (and spam folder) immediately. This email is your proof of cancellation and is critical if you need to dispute a future charge. Your Plaud app remains on your device and you can continue to access your existing recordings and transcripts until the end of your current billing cycle.

Before your next billing date

No charge should appear on your payment method. If a charge does appear after you cancelled, contact Plaud support immediately and refer to your cancellation confirmation. Request a reversal and file a dispute with your bank if necessary. Do not wait-the earlier you report it, the easier it is to reverse.

After your current cycle ends

Your Plaud app will either downgrade to the Free tier automatically (if one exists) or show a "subscription expired" message. You will no longer be able to use paid features like advanced AI summarization or priority transcription. You can reinstall and re-subscribe at any time, though Plaud may not offer you a second trial period.

Refund timeline (if applicable)

If you request a pro-rata refund, expect the refund to appear in your bank account 7-10 business days after Plaud approves it. Some banks take an additional 3-5 days to process incoming transfers. If the refund does not appear within 15 business days of your cancellation, follow up with Plaud support and ask for a refund status update. Keep all documentation until the money clears.

How to escalate if Plaud refuses to cancel or refund

If Plaud ignores your cancellation request, refuses a refund you are legally entitled to, or continues to charge you after cancellation, you have formal escalation options under Singapore law.

Step 1: send a formal demand letter

Draft a letter (email is acceptable) addressed to Plaud's customer support, stating the following: your account details, the dates and amounts of disputed charges, the date you requested cancellation, and a demand for refund within 14 days. Keep a copy and reference it in all future correspondence.

Step 2: file a complaint with CASE

If Plaud does not respond or refuses your demand, contact the Consumers Association of Singapore (CASE). CASE is the official consumer protection body in Singapore and mediates disputes between consumers and businesses free of charge. You can lodge a complaint online at case.org.sg or visit their office. Provide CASE with all evidence: invoices, emails, cancellation confirmations, and your demand letter. CASE will investigate and can compel Plaud to refund you or face escalation.

Step 3: report to the media development authority (if applicable)

If Plaud misrepresented the service or engaged in unfair trading practices, you can report this to Singapore's Media Development Authority (MDA), which oversees digital service standards. This step is useful if you believe Plaud's marketing was misleading or if the service was defective.

Tocancel recommends gathering all evidence before you escalate-every email, charge, and confirmation screenshot strengthens your case and speeds up resolution.

Comparison: should you cancel, downgrade, or pause Plaud

Before you finalize your cancellation, consider whether another option might serve you better. The table below compares your choices.

If you use Plaud fewer than 5 hours per month, downgrade to the Free tier or Pro plan rather than cancelling-you keep your account and transcripts, and reduce your cost. If you have not used Plaud in over 3 months, cancellation is the smarter choice.

Plaud contact information and complaint address

To cancel, request a refund, or escalate a dispute, use the official contact channels below.

Plaud inc. singapore office

Operational address: Plaud Inc., 51 Bras Basah Road, #01-21 Lazada One, Singapore 189556

Registered office (ACRA): PLAUD PTE. LTD., 10 Anson Road, #25-05 International Plaza, Singapore 079903

Customer support email: [email protected] (or contact form on Plaud's website)

For complaints and escalation: Consumers Association of Singapore (CASE), 101 Cecil Street, #01-02 Tong Eng Building, Singapore 069534 | Phone: 6100 0315 | Website: case.org.sg

Conclusion: take control of your subscription today

Cancelling Plaud is straightforward when you follow these steps, and Singapore's Consumer Protection Act ensures that you have the legal right to cancel, downgrade, or claim a refund if the service does not meet your needs. Whether you choose to cancel, downgrade, or pause, the key is to act quickly, document your actions, and escalate to CASE if Plaud refuses your claim. Tocancel has guided thousands of consumers through subscription cancellations and disputes, and we remain committed to helping you exercise your consumer rights with confidence. Do not let an unwanted charge slip past-take action today, and if you encounter resistance, know that CASE is on your side. Your money, your choice, your rights.