Cancel Radish: The Right Way

How to cancel Radish and stop auto-renewal charges in singapore

What Radish is and why you might cancel

Radish is a mobile storytelling app that delivers serialized fiction across romance, fantasy, sci-fi and other genres in short chapters optimized for your phone. You unlock premium episodes using either in-app coins or a monthly subscription, and you purchase everything through the iOS App Store or Google Play Store rather than a dedicated website. Your subscription auto-renews each month until you cancel it, and the process differs significantly between iPhone and Android. At Tocancel, we help you understand your exact cancellation path so you can stop unwanted charges before they occur.

How Radish subscriptions and coins work in practice

When you buy coins or subscribe to Radish, your payment goes through Apple or Google's payment systems, not directly to Radish. This critical distinction means that Radish itself does not process cancellations; the app store you used does. Your subscription auto-renews on a monthly cycle set by your app store, and you retain premium access until the end of your current billing period, even after you submit a cancellation request. Understanding this structure prevents confusion and ensures you cancel at the right place the first time.

Common reasons to cancel your Radish subscription

You might cancel because monthly charges of SGD $4-8 (depending on your subscription tier) no longer align with your reading habits, you have accumulated unspent coins gathering dust, or you prefer accessing free content instead. If Radish sunsets or removes its app entirely, cancelling prevents future charges for a service you cannot access. If you notice a charge you did not authorize, Tocancel recommends cancelling immediately and disputing the transaction with your bank. Each reason is valid, and your consumer rights in Singapore protect you either way.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act safeguards you when you purchase digital subscriptions and in-app content.

What the consumer protection (Fair trading) act guarantees

Under this law, traders must provide clear, accurate information about recurring charges before you subscribe and must make cancellation simple, free and available through the same channels where you subscribed. Your legal position is strong: you have the right to cancel a subscription without penalty before the next billing cycle begins. If the trader (in this case, Apple or Google acting on behalf of Radish) breaches this duty or charges you after cancellation, you can dispute the charge with your bank or the card issuer and request a chargeback.

Your refund rights for coins and premium content

Although Radish's terms typically state that coins and unlocked content are non-refundable, the Consumer Protection (Fair Trading) Act in Singapore can override these terms if the service becomes unavailable, you cancel within a cooling-off window (usually 7 to 14 days for digital purchases), or Radish breaches its core duties. If Radish's app is removed or shut down, your coins and unlocked episodes become inaccessible, and you have grounds to claim a refund from Apple, Google, or Radish directly through the Consumer Association of Singapore (CASE) if the company refuses. Tocancel advises documenting all charges and cancellation attempts before escalating to CASE.

How to cancel Radish on iPhone

If you subscribed via the iOS App Store, you manage your cancellation entirely through Apple's settings, not through Radish itself.

1. Open the App Store app on your iPhone and tap your profile icon in the top right corner.
   • Your Apple ID profile menu appears.
2. Tap "Subscriptions" from the menu.
   • All active and recently expired subscriptions display here.
3. Find and tap "Radish" in your subscriptions list.
   • You see your renewal date, subscription tier and pricing.
4. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple may ask you your cancellation reason (this is optional).
5. Confirm your cancellation when prompted.
   • You receive an on-screen confirmation immediately.
   • Apple sends a confirmation email to your registered Apple ID within minutes.
6. Return to "Subscriptions" and verify Radish no longer appears or shows as "Expired".
   • Your access to premium episodes continues until the end of your current billing period.

Tocancel confirms this method is permanent and prevents future auto-renewals on your account.

How to cancel Radish on android

If you subscribed via Google Play Store, you cancel through Google's subscription management portal, not the Radish app itself.

1. Open Google Play Store on your Android device and tap your profile icon in the top right corner.
   • Your Google account menu appears.
2. Select "Manage your Google Play account".
   • The Play Store account settings page loads.
3. Tap the "Subscriptions" tab.
   • All active subscriptions appear in a list.
4. Find and tap "Radish" in your subscriptions.
   • The subscription details page displays your renewal date and tier.
5. Tap "Cancel subscription" at the bottom.
   • Google may ask you to confirm your reason (optional).
6. Confirm your cancellation in the popup.
   • An on-screen confirmation appears immediately.
   • Google sends a confirmation email to your registered Google account.
7. Return to "Subscriptions" and confirm Radish is no longer listed or marked as "Cancelled".
   • You keep access to premium episodes until the end of your current billing cycle.

This process is final and stops all future charges to your Google Play account.

Radish subscription pricing and tiers in singapore

Understanding Radish's pricing structure helps you decide whether to cancel or downgrade to a lower tier.

If your monthly spend no longer fits your reading habits, cancelling frees you to use only the free tier or buy coins one-time when needed.

What happens after you cancel your Radish subscription

Cancellation does not mean instant loss of access, so you retain premium reading for the time you have already paid for.

Your access timeline after cancellation

Once you cancel, your premium access continues until the end of your current billing period (for example, if you cancel on day 10 of a 30-day cycle, you have access until day 30). After that date, you revert to the free tier and can no longer unlock premium episodes unless you purchase coins one-time or re-subscribe. No charge occurs after your billing period ends as long as you cancelled before the next auto-renewal date.

Recovering unused coins after cancellation

If you have unspent coins in your account when you cancel, those coins do not vanish immediately. You can continue using them during your remaining premium access period or after cancellation (until Radish removes the app or closes entirely). However, if Radish sunsets, your coins may become inaccessible. Tocancel advises spending accumulated coins before they expire or before you cancel, especially if Radish shows signs of declining user engagement or app updates.

Refund eligibility and how to claim one

Consumer law in Singapore gives you grounds to claim refunds in specific circumstances, even if Radish's terms say purchases are final.

When you are eligible for a refund

You have a right to a refund if you cancel within 7 to 14 days of purchase (the cooling-off period for digital goods), if Radish or the app store failed to provide clear information about recurring charges before you subscribed, if the app became permanently unavailable through no fault of your own, or if the company breaches the Consumer Protection (Fair Trading) Act. Additionally, if you dispute a charge you did not authorize, your bank or card issuer can initiate a chargeback on your behalf without requiring Radish's permission.

How to request a refund

First, contact Apple or Google directly through the app store where you made your purchase. Both platforms offer a refund request tool within your account under "Purchased" or "Order History". Select the charge and choose "Report a Problem" or "Request a Refund". Explain your reason clearly (for example, "Charged after cancellation" or "Service no longer available"). Apple and Google typically process refund requests within 5 to 10 business days. If they refuse, you can escalate to the Consumer Association of Singapore (CASE) by filing a complaint with evidence of your cancellation and the unauthorized charges. Tocancel has helped thousands of consumers recover charges through CASE escalation when the app store initially denied their refund.

Common mistakes when cancelling Radish

Cancelling a subscription feels straightforward, but small oversights can leave you paying charges you did not expect.

Deleting the app does not cancel your subscription

Many users mistakenly believe that uninstalling the Radish app from their phone stops future charges. This is false. Deleting the app only removes it from your device; your subscription continues to auto-renew on the app store's servers. You must cancel through Apple or Google's subscription settings, not through your phone's app management. Tocancel strongly recommends cancelling first, then deleting the app if you wish.

Assuming in-app cancellation buttons work

Radish's in-app settings may display a "Manage Subscription" button that directs you to the app store, but it does not cancel directly within Radish. You must complete the cancellation in the app store itself or your request will not register. Many users click "Manage" in the Radish app, see the app store subscription page, then navigate away without completing the cancellation. Always follow the full steps to the "Cancel" button and confirmation screen.

Forgetting to confirm your cancellation

Both Apple and Google require you to confirm your cancellation in a popup or final screen. If you dismiss this confirmation screen or navigate away, your cancellation request does not go through, and charges continue. Always wait for the final "Cancellation confirmed" message before closing the subscription management page.

Cancelling too close to your renewal date

If you cancel on the day your billing cycle renews, the app store may have already processed the next charge. In this case, you have grounds for a refund (see the Refund Eligibility section). To avoid this, cancel at least 2 days before your renewal date so the cancellation processes in time.

Steps to verify your cancellation was successful

After you complete the cancellation steps, take these verification actions to confirm no future charges will occur.

1. Return to your app store's subscription settings (App Store or Google Play) and look for Radish.
   • If the cancellation succeeded, Radish either no longer appears in your active subscriptions, or it shows as "Expired" or "Cancelled".
2. Check your email for a cancellation confirmation from Apple or Google.
   • This email arrives within minutes and confirms the cancellation date and your final access date.
3. Review your bank or credit card statement for the next 1-2 billing cycles.
   • No charge from Apple, Google or Radish should appear after your final billing period ends.
4. If a charge appears after your final access date, dispute it with your bank immediately and provide your cancellation confirmation email as proof.
   • Tocancel advises keeping all cancellation receipts for at least 6 months.

Comparison: cancel vs. pause vs. downgrade

Cancellation is not your only option; depending on your situation, you might pause or downgrade instead.

Radish does not currently offer a pause feature, so cancellation is your only way to stop recurring charges.

Your legal position and what to do if Radish refuses to refund

Under the Consumer Protection (Fair Trading) Act, you have clear rights if the company resists your refund claim.

Escalating your complaint to CASE

If Radish, Apple or Google denies your refund request, you can file a formal complaint with the Consumer Association of Singapore (CASE) at no cost. CASE can investigate the dispute and mediate between you and the company. To file a complaint, visit case.org.sg, gather your evidence (cancellation confirmations, bank statements, screenshots of charges after cancellation), and submit a detailed complaint form. CASE typically responds within 5 business days. This legal avenue has resolved thousands of unfair subscription charges across Singapore.

Disputing through your bank

If you were charged after cancellation, your bank or credit card company can initiate a chargeback under the Fair Credit Terms Act and the Payment Services Act. Contact your bank's dispute team, provide your cancellation confirmation and the unauthorized charge, and the bank will reverse the transaction while investigating. This process typically takes 10 to 30 days. Tocancel recommends doing this in parallel with your CASE complaint to maximize your chances of recovery.

Address and contact information for Radish

Radish operates as a mobile app and does not maintain a physical office in Singapore. For support inquiries, you contact Radish through the app store where you subscribed.

Since Radish processes payments through app stores, neither Apple nor Google will cancel or refund on Radish's behalf without evidence that you initiated the cancellation through their systems. Always retain your cancellation confirmation screenshots.

Summary: take action now and protect your rights

Cancelling your Radish subscription in Singapore is simple once you know the correct method for your device. On iPhone, navigate to App Store settings > Subscriptions > Radish > Cancel Subscription. On Android, open Google Play Store > Account > Subscriptions > Radish > Cancel subscription. Your cancellation takes effect immediately, but premium access continues until the end of your current billing period, after which you revert to the free tier with no further charges. If you notice unauthorized charges after cancellation or Radish becomes inaccessible, the Consumer Protection (Fair Trading) Act protects you and grants you the right to request a refund through the app store, your bank's chargeback process, or the Consumer Association of Singapore. Document all cancellation confirmations and monitor your bank statement for the next two billing cycles to ensure no unwanted charges occur. Tocancel has guided countless Singapore consumers through subscription cancellations and refund claims, and we are here to help you understand every step. If you encounter resistance from Radish or the app store, escalate to CASE immediately; your consumer rights in Singapore are strong and enforceable. Take action today and stop paying for content you no longer use.