Cancel Rentola: The Right Way

How to cancel Rentola and stop unwanted rental-search charges

What Rentola is and why you might cancel

Rentola is an online rental platform that lets you search apartments, compare listings, and connect with landlords across Singapore. The service works on a subscription model: you begin with a low-cost 7-day trial at S$1.50, then pay S$59 every 28 days to access premium features including direct landlord contact information and enhanced search tools.

You may want to cancel for several reasons: you found your apartment, the service did not meet your expectations, unexpected recurring charges appeared on your bank statement, or you decided the premium features were not worth the cost. Whatever your reason, Tocancel is here to guide you through the cancellation process with clarity and confidence.

How the subscription model works

When you register with Rentola, you receive immediate access to premium features. This means your paid period begins right away, and charges recur automatically every 28 days until you actively cancel. Understanding this model helps you avoid surprise renewals on your credit card or bank account.

Why cancelling quickly matters

The sooner you cancel, the sooner you stop future charges. Each day you delay means another automatic debit gets closer. If you have decided the service is not for you, cancelling within the first few days of your billing cycle prevents unnecessary payments.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects your rights as a consumer, even though Rentola claims the statutory right of withdrawal does not apply to their service.

Understanding the right of withdrawal

Rentola's Terms and Conditions state that because you receive full immediate access upon registration, you forfeit the standard 14-day cooling-off period available for distance contracts. However, this does not mean you have no protection. If Rentola fails to deliver the service as described, or if you were charged without proper consent, consumer protection laws still apply to you.

Your legal position: you retain the right to cancel at any time, and you retain the right to dispute unfair or misleading charges under the Consumer Protection (Fair Trading) Act.

What protections you actually have

Under the Consumer Protection (Fair Trading) Act, you have the right to receive goods and services of acceptable quality, fit for purpose, and at the price advertised. If Rentola misleads you about what premium features include, or if you are charged without clear consent, you can file a complaint with the Consumers Association of Singapore (CASE). Tocancel recommends documenting all communications, screenshots of charges, and your account activity in case you need to escalate a dispute.

If Rentola refuses to cancel or continues charging after you cancel, contact CASE at 6100 0315 or visit www.case.org.sg to lodge a formal complaint.

How to cancel Rentola through your account

You have two primary methods to cancel your Rentola subscription, both accessible from your account dashboard or settings.

Method 1: cancel via your profile settings (fastest option)

This is the quickest way to cancel and gives you immediate confirmation of your request.

1. Open Rentola on your web browser (desktop or mobile) and log in with your email and password.
   • If you have forgotten your password, use the "Forgot Password" link to reset it first before proceeding.
2. Navigate to your profile or account settings, usually found in the top-right menu or under "My Account".
   • Look for tabs or options labelled "Subscription", "Billing", "Membership", or "Premium Access".
3. Locate the "Cancel Subscription" or "End Membership" button within the subscription management section.
   • Read any on-screen warnings or final offers to pause instead of cancel, but proceed only if you are certain.
4. Confirm your cancellation when prompted by selecting the final confirmation button.
   • Pro tip: Take a screenshot of the cancellation confirmation page immediately. This becomes your proof if Rentola charges you again by mistake.
5. Check your email within 5 to 10 minutes for a cancellation confirmation email from Rentola.
   • Warning: If no confirmation arrives within 15 minutes, log back in and verify that the cancellation was processed.

Method 2: cancel by contacting rentola's support team

If you cannot locate the cancellation button or experience technical issues, contact Rentola's support team directly to request cancellation.

1. Visit the Rentola website and navigate to the contact or help section.
   • Look for "Contact Us", "Help", "Support", or "Customer Service" links, usually found in the footer or main menu.
2. Send an email to Rentola's support address with the subject line "Cancel my Rentola subscription".
   • Include your registered email address, full name, and the date you wish the cancellation to take effect.
   • Example: "I request the immediate cancellation of my Rentola subscription effective today. My registered email is [your email]. Please confirm this cancellation within 24 hours."
3. Keep a copy of your email and note the date you sent it.
   • Support teams often take 24 to 48 hours to respond, so send your request early in the week if possible.
4. Wait for a confirmation email from Rentola acknowledging your cancellation request.
   • If you do not receive confirmation within 48 hours, follow up with a second email or contact them through an alternative support channel.

What happens after you cancel Rentola

Understanding what occurs after cancellation helps you avoid confusion and verify that your subscription has ended correctly.

When your access ends

After you submit your cancellation request, Rentola typically ends your premium access at the end of your current 28-day billing cycle. This means if you cancel on day 5 of your 28-day period, you retain access until day 28, after which your account reverts to free features only or becomes inactive. No refund is issued for the remaining days in your current billing period because you have already received access to the premium features during that period.

Your account status after cancellation

Once your 28-day cycle ends, your account may remain dormant but not deleted. You can reactivate your subscription by logging back in and resubscribing, but this is not automatic. Some users prefer to delete their account entirely to remove their personal data from Rentola's systems. If you want to delete your account rather than simply cancel the subscription, contact Rentola's support team and explicitly request account deletion under Singapore's Personal Data Protection Act (PDPA).

Checking your bank statement

Monitor your bank statement or credit card for the next 30 days after cancellation. You should see no further charges from Rentola after your current billing cycle ends. If a charge appears after your cancellation date, contact your bank immediately and request a chargeback, then escalate to CASE if Rentola refuses to issue a refund.

Refund eligibility and disputes

Rentola's cancellation policy states that refunds are not issued for remaining time in a billing cycle because you receive immediate access to premium features upon payment.

When you may be entitled to a refund

You have grounds to dispute a charge and request a refund if any of the following apply: Rentola charged you without your explicit consent, Rentola's premium features did not work or were unavailable, Rentola misrepresented what premium features include, you cancelled within the first 7 days of your trial and were charged after that trial ended, or the charge was duplicated on your bank statement. Tocancel advises you to gather evidence including screenshots, transaction records, and copies of all communications with Rentola.

How to dispute a charge with your bank

If Rentola refuses to refund an unauthorised or disputed charge, contact your bank or credit card provider directly. Most banks allow you to dispute a charge within 60 to 90 days of the transaction. Request a "chargeback" or "transaction dispute" and provide evidence that you cancelled, that the service was not delivered as promised, or that you did not authorise the charge. Your bank will investigate and may reverse the charge in your favour.

Rentola pricing and subscription terms

Review the following table to understand Rentola's subscription costs and billing cycle.

After your 7-day trial ends, the first premium charge of S$59 is applied automatically. Charges continue every 28 days unless you cancel. Cancellation does not refund the current billing period, but it does prevent all future charges.

Common mistakes when cancelling Rentola

Many users cancel Rentola but make errors that lead to continued charges or confusion about their account status. Being aware of these pitfalls helps you cancel cleanly the first time.

Thinking you cancelled when you only paused your subscription

Rentola offers an option to "pause" your subscription instead of cancelling it. If you select pause, your premium access stops temporarily, but your subscription remains active and will resume automatically after a set period. You will be charged again when your pause expires. Always select "cancel" or "end membership", not "pause", if you do not intend to resume.

Cancelling on the last day of your billing cycle

If you cancel on day 27 of your 28-day cycle, you are still charged for that full 28-day period. You cannot recover the small amount of time remaining. Cancel as soon as you decide the service is not for you to maximise the time you have already paid for.

Forgetting to verify your cancellation

Many users submit a cancellation request but do not check for a confirmation email or log back in to verify that the cancellation went through. If your cancellation was not processed due to a technical error, you will be charged without realising it. Always verify cancellation immediately and save your confirmation email or screenshot.

Not monitoring your next bank statement

Assuming Rentola will not charge you again is risky. System errors, payment processing delays, or incorrect configuration can result in unexpected charges after cancellation. Check your bank statement 5 to 10 days after your billing cycle ends to confirm no charge appeared. If an unauthorised charge does appear, report it to your bank immediately and contact Tocancel for guidance on escalation.

Steps to take after cancelling Rentola

Cancellation is only the first step. The following checklist ensures you have fully disengaged from Rentola and protected yourself against future charges.

Your post-cancellation checklist

Comparing Rentola to other rental platforms in singapore

If you are leaving Rentola, understanding how it compares to alternative rental platforms helps you choose a service that better meets your needs.

Most competitors offer free or low-cost access to apartment listings with optional premium features, whereas Rentola requires immediate payment for premium access. If cost is a concern, Tocancel recommends exploring free-tier alternatives before committing to a recurring subscription.

How tocancel can help you cancel Rentola

Cancelling Rentola yourself using the steps above is usually straightforward, but Tocancel is here to support you if you encounter resistance, unclear cancellation buttons, or continued charges after you have cancelled.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, dispute unfair charges, and escalate complaints to consumer protection authorities. If Rentola refuses to cancel your account, continues charging you after cancellation, or ignores your refund request, Tocancel can provide guidance on next steps, including how to contact CASE and how to request a chargeback from your bank. Visit Tocancel.com to access templates, escalation strategies, and live support for your subscription cancellation challenges.

Contact information for Rentola and support escalation

If you need to contact Rentola directly or have questions about your cancellation, use the following information. Note that Rentola does not publish a dedicated Singapore office address on their website, but is part of Reva Group.

Rentola support contact

For cancellation requests and account support, contact Rentola through their website's contact form or help section. Response times typically range from 24 to 48 hours during business days.

Reva group singapore address (parent company)

Reva Group, Rentola's parent company, maintains a Singapore office at the following address:

WCEGA Tower, 21 Bukit Batok Crescent, Unit 15-84, Singapore 658065

You may send a formal cancellation request letter to this address if you do not receive a response from online support within 48 hours. Include your registered email, full name, account details, and a clear statement that you request immediate cancellation of your Rentola subscription.

Consumers association of singapore (CASE) escalation

If Rentola refuses to cancel, continues charging after cancellation, or does not refund an unauthorised charge, lodge a formal complaint with CASE:

Telephone: 6100 0315 (Monday to Friday, 9am to 5:30pm)

Website: www.case.org.sg

Address: Consumers Association of Singapore, 170 Ghim Moh Road, #01-08, Singapore 279621

CASE will investigate your complaint free of charge and may mediate a resolution between you and Rentola. Tocancel recommends keeping all documentation (emails, screenshots, bank statements) before submitting a complaint to CASE.

Final summary and next steps

Cancelling Rentola is a straightforward process when you follow the correct steps and verify your cancellation immediately. Your consumer rights under Singapore's Consumer Protection (Fair Trading) Act protect you from unfair charges, misleading service descriptions, and continued billing after cancellation. If you encounter problems, escalate to CASE or request a chargeback from your bank.

Act today: log in to your Rentola account, navigate to your subscription settings, and select "Cancel Subscription". Take a screenshot of your confirmation, save your confirmation email, and monitor your bank statement for the next 30 days. If any unexpected charges appear, contact your bank immediately. Tocancel is available at tocancel.com to guide you through any disputes or provide templates for formal cancellation requests if Rentola does not respond to your online cancellation request within 48 hours.