Cancel Rewind: Step-by-Step Guide

How to cancel Rewind and protect your data in singapore

What Rewind does and why you might want to cancel

Rewind is a cloud-based backup and AI-powered screen recording tool that captures your digital activity across Mac and iPhone devices. It also serves business users with automated backup solutions for Shopify stores and enterprise teams. If you have subscribed to Rewind but no longer need its features, experience billing issues, or prefer an alternative service, you have clear consumer rights to cancel without penalty. Tocancel exists to guide you through this process with confidence and clarity.

Rewind's core service offerings

Rewind operates two distinct product lines. The first is an AI screen recording tool that lets you record, search, and summarise your screen activity-useful if you need to recall emails, videos, or conversations you have had. The second is Rewind Backups, which protects Shopify merchants with automated daily backups, one-click restoration tools, and advanced monitoring. Both are sold via direct subscription through Rewind's website or app, or through third-party platforms like the App Store and Shopify's app marketplace.

Common reasons people cancel Rewind

You might cancel because you have found a more affordable alternative, no longer use your Mac or iPhone actively, or the service does not align with your workflow. Billing convenience, the end of a trial period without ongoing need, or simply switching to a competitor are all valid reasons. Whatever your situation, Tocancel recognises that cancelling quickly and cleanly is your absolute right as a consumer in Singapore.

Understanding rewind's pricing and billing structure

Rewind's costs depend on which product and billing cycle you select, and prices are listed in USD. Here is a breakdown of what you will pay if you are based in Singapore.

Rewind pricing table

Converting USD pricing to singapore dollars

Rewind lists all prices in USD. To find your SGD equivalent, multiply the USD amount by the current exchange rate (typically 1 USD = 1.35 to 1.36 SGD). Check your payment method's statement after the first charge, or contact Rewind support directly to confirm the exact SGD amount before you commit to a subscription. This ensures you understand your full financial obligation upfront.

Cancellation methods for Rewind subscribers

Your cancellation route depends on where you signed up: directly through Rewind's website, via the App Store, or through Shopify's app marketplace. Each method requires a slightly different approach, but all are straightforward and take fewer than 10 minutes to complete.

Cancel via rewind's website or app (direct subscription)

If you subscribed directly through Rewind's website or the Rewind app, follow these steps to disable auto-renewal and cancel your plan. Tocancel has confirmed this process is reliable and takes less than 5 minutes.

1. Open the Rewind app on your Mac or iPhone, or visit rewind.ai in your web browser
   • Log into the account that is linked to your paid subscription
2. Navigate to your Account or Subscription settings
   • On Mac: look for "Account" in the menu bar or the settings icon
   • On iPhone: tap the profile or settings tab at the bottom of the screen
   • In the web browser: click your profile icon in the top right corner
3. Locate the "Subscription" or "Billing" section within Account settings
   • This section displays your current plan, renewal date, and payment method
4. Select "Cancel subscription" or "Manage subscription"
   • Rewind may ask you to confirm your cancellation or offer a discount to retain you
   • You are not obligated to accept any retention offer
5. Confirm your cancellation when prompted
   • You will receive an email confirmation within minutes
   • Save this email as proof of cancellation for your records
6. Verify that auto-renewal has stopped
   • Return to Account settings and confirm your subscription status shows "Cancelled" or "Inactive"

Cancel via the apple app store (iOS)

If you subscribed to Rewind through the App Store on your iPhone, you must cancel through Apple's subscription management system, not within the Rewind app itself. This is a critical distinction, because cancelling within the app does not disable your auto-renewing subscription with Apple.

1. Open the Settings app on your iPhone
   • Tap your name at the top of the screen
2. Select "Subscription" or "Media and Purchases"
   • Tap "Manage Subscriptions"
3. Find Rewind in your list of active subscriptions
   • Tap on Rewind to open its subscription details
4. Tap "Cancel Subscription"
   • Apple will ask you to confirm your cancellation reason
   • You are not obligated to provide detailed feedback, but you may if you wish
5. Confirm the cancellation
   • Apple will send you an email confirmation immediately
   • Your subscription will remain active until the current billing period ends, then will not renew

Cancel via shopify app marketplace (Shopify store owners)

If you installed Rewind Backups through Shopify's app marketplace, you cancel through your Shopify admin dashboard, not through Rewind itself.

1. Log into your Shopify admin account
   • Navigate to Settings at the bottom left of the menu
2. Select "Apps and integrations"
   • This section lists all apps installed on your store
3. Find Rewind Backups in your installed apps list
   • Click on the Rewind app name to open its details
4. Click "Uninstall app"
   • Shopify will display a final confirmation and may show you a message from Rewind
5. Confirm the uninstallation
   • Your Shopify billing will stop immediately, and you will receive a confirmation email from Shopify
   • Rewind may also send you a separate notice or retention offer

What happens after you cancel Rewind

Once you cancel your Rewind subscription, you should understand what access you retain and what data you may need to retrieve before your account closes.

Access and data retention after cancellation

After you cancel, your access to Rewind's recording and backup features stops immediately if you cancel mid-billing cycle, or at the end of your current billing period if you cancel before the next charge date. You should download or export any recordings or backup files you wish to keep before your subscription officially ends. Rewind's free tier remains available if you downgrade instead of cancelling entirely, though the free version has limited search and recording capabilities. Most cloud backup services delete your data 30 to 90 days after you cancel, so act quickly if you need to retrieve anything important.

Requesting your data before deletion

If you want to preserve your screen recordings or backup files after cancellation, contact Rewind support directly at [email protected] and request a data export. Provide your account email address and a brief explanation. Rewind will send you a link or file download within 5 to 10 business days. Tocancel strongly recommends making this request on the same day you cancel, so there is no risk of data deletion before you have retrieved it.

Your consumer rights and rewind's obligations in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you in all subscription cancellations, and Rewind must comply with it regardless of where the company is headquartered.

Your legal position

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel any subscription within 14 days of purchase or sign-up without providing a reason, as long as you have not substantially used the service. This is called the "cooling-off period". After 14 days, you can still cancel at any time, but Rewind may charge you for the remainder of your billing period. Rewind cannot lock you into a contract beyond your current billing cycle, and it must provide a simple, transparent cancellation method. If Rewind makes cancellation deliberately difficult-for example, by hiding the cancel button, requiring a phone call you cannot make, or charging unauthorised fees-you can lodge a complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).

Your refund rights

If you cancel within 14 days of your initial subscription purchase and have not substantially used Rewind's services, you are entitled to a full refund of your subscription fee. After 14 days, Rewind is not legally required to refund unused portions of your subscription, unless you cancel annual plans within a specified period set out in their terms (typically 30 days). However, if Rewind has engaged in misleading conduct-for example, misrepresenting features or hiding cancellation options-you may dispute the charge with your bank or credit card company and request a chargeback. Tocancel recommends keeping all confirmation emails and screenshots of your cancellation as evidence, in case you need to escalate a refund dispute.

Common mistakes when cancelling Rewind

Cancelling a subscription can feel stressful, especially if you are unsure of the next step. These are the pitfalls that catch most people off guard.

Deleting the app instead of cancelling your subscription

Many users delete the Rewind app from their device and assume the subscription is cancelled. It is not. Deleting the app only removes it from your device; your subscription remains active, and Rewind will continue to charge you each billing cycle. You must cancel your subscription through the method described above (App Store, website, or Shopify) before deleting the app. Check your account settings one final time to confirm your subscription shows "Cancelled" before you uninstall.

Cancelling in the wrong place

If you subscribed through the App Store, cancelling within the Rewind app itself will not stop your Apple subscription. Conversely, if you subscribed directly through Rewind's website, you cannot cancel through the App Store. Verify where you signed up by checking your original confirmation email or your billing statement, then use the matching cancellation method. Tocancel has found that using the wrong cancellation method is the single most common cause of accidental charges after cancellation.

Ignoring retention offers and countdown timers

Rewind may display a countdown timer or special offer when you attempt to cancel, suggesting your account will close in 24 or 48 hours unless you take action. These are standard retention tactics and are not legally binding. You are under no obligation to accept a discount, and you may ignore the timer. Click through the cancellation flow and confirm your cancellation. If you truly do not want to cancel, you can always resubscribe later.

Failing to save your cancellation confirmation

After you cancel, Rewind and Apple or Shopify will send you confirmation emails. If you do not receive an email within 24 hours, log back into your account and verify that your subscription status has changed to "Cancelled" or "Inactive". Save all confirmation emails to your inbox or print them for your records. If you are later charged incorrectly, these emails are essential proof that you cancelled.

Refund policy and what to do if you are charged after cancellation

Rewind's refund eligibility depends on your billing cycle and when you cancel. Here is what you need to know to protect yourself from unexpected charges.

Refunds for annual subscriptions

If you subscribed to Rewind AI Pro on an annual plan, you are entitled to a refund for the unused portion of your subscription if you cancel within Rewind's stated refund window (typically 30 days from purchase). After this window closes, Rewind is not obligated to refund your annual fee, even if you cancel immediately. Therefore, if you are unsure whether Rewind is right for you, subscribe monthly first to test the service, then upgrade to annual pricing once you are confident. Check Rewind's terms and conditions or contact support to confirm the exact refund policy before you commit to an annual plan.

Refunds for monthly subscriptions

If you subscribed to a monthly plan, you are entitled to a full refund if you cancel within 14 days of your first charge. After 14 days, Rewind is not legally required to refund you for unused portions of your month; your subscription runs until the end of the current billing cycle, then cancels. To receive your 14-day refund, contact [email protected] with your account email and the date of your first charge, and request a refund. Include your receipt or order confirmation number if available. Rewind will typically process the refund within 5 to 10 business days.

If you are charged after cancelling

If you cancel your Rewind subscription and are still charged after your billing period ends, contact Rewind support immediately and provide your cancellation confirmation email. If Rewind does not refund the erroneous charge within 7 business days, contact your bank or credit card company and request a chargeback or dispute. Provide them with your cancellation confirmation and the fact that you were charged after cancellation. Your bank will investigate on your behalf and, in most cases, will reverse the charge. Tocancel recommends monitoring your bank account or credit card statement for 60 days after cancellation to catch any unauthorised charges early.

Checklist before and after you cancel Rewind

Use this checklist to ensure you cancel correctly and protect yourself from surprise charges or data loss.

Comparison: Rewind vs other backup and recording tools

If you are cancelling Rewind because you prefer a different service, this comparison may help you decide whether to switch or simply downgrade to Rewind's free tier.

How to contact Rewind if you have cancellation issues

If you are unable to cancel through the app or website, or if Rewind does not honour your cancellation within 14 days, contact Rewind support directly. Rewind is headquartered in Canada but serves Singapore and global customers.

Rewind support contact information

Email: [email protected]

Response time: typically 5 to 10 business days

In your support email, include your account email address, the date you attempted to cancel, a screenshot of your cancellation attempt, and the name of the subscription plan you are cancelling. Request confirmation that your subscription has been cancelled and that no further charges will be made. Keep a copy of this email for your records.

Escalation if Rewind does not respond

If Rewind does not cancel your subscription or refund you within 21 days of your cancellation request, you can file a complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Provide them with your cancellation request email, screenshots of your account, and proof of any unauthorised charges. The CCCS has enforcement power to compel Rewind to comply with consumer protection law. You may also dispute the charges with your bank or credit card company, which will conduct an investigation and may reverse the charge in your favour.

Conclusion: take control of your Rewind subscription today

Cancelling Rewind is your right, and you now have a clear, step-by-step path forward. Whether you subscribed directly through Rewind's website, the App Store, or Shopify's marketplace, this guide covers the correct cancellation method for your situation. Remember to request a data export before your account closes, save your cancellation confirmation, and monitor your bank account for 60 days to ensure no unauthorised charges occur. If Rewind does not honour your cancellation, Singapore's Consumer Protection (Fair Trading) Act protects you, and you can escalate to CASE or the CCCS. Tocancel has helped thousands of consumers cancel subscriptions with confidence and clarity, and we are here to support you every step of the way. Visit tocancel.com today to explore additional guides on cancelling other services, or to file a complaint if Rewind refuses to cancel your account. You deserve control over your digital subscriptions, and Tocancel is committed to making that happen.