Cancel Rino: The Right Way to Manage Your Subscription

How to cancel Rino and take control of your wellness subscription

Why you might cancel Rino

Rino is a subscription-based wellness app delivering guided sexual meditation and intimate wellness content to adults across Singapore. You access the service through the iOS App Store, Google Play, or directly via their website at tryrino.com. The app organises content into time-based subscription plans ranging from weekly trials to annual memberships, each designed to support your personal wellness journey.

Many users in Singapore discover Rino through wellness communities or personal recommendations, attracted by expert-guided meditation practices and a supportive digital space. However, life changes, shifting priorities, or simple subscription fatigue can leave you wanting to step back. Whether you have completed your wellness goals, prefer a different app, or need to tighten your budget, cancelling Rino is entirely within your control. Tocancel understands that managing subscriptions should feel straightforward rather than frustrating.

When you should consider cancelling

You might cancel Rino if you find yourself not using the app regularly, if the subscription no longer aligns with your wellness priorities, or if you want to explore alternative meditation platforms. Some users cancel after completing a trial period and deciding it is not the right fit. Others pause during busy work seasons or when financial circumstances change. Your reasons are valid, and your right to cancel without penalty is protected under Singapore's Consumer Protection (Fair Trading) Act.

What this guide covers

Cancelling a subscription should never feel like solving a puzzle. This guide walks you through every cancellation method, explains what happens to your access and data, clarifies your refund entitlements under Singapore consumer law, and highlights the traps that catch users off guard. Tocancel has created this resource to ensure you cancel with confidence and without losing money you do not owe.

Rino pricing and subscription plans

Understanding Rino's pricing structure helps you choose the right plan initially and decide whether the investment makes sense for your wellness journey.

Current subscription tiers and costs

Understanding the pricing structure

Rino offers multiple entry points to suit different commitment levels. The 1-week and 1-month plans give you flexibility if you are testing the app. Longer commitments like the 6-month and annual plans offer better per-month value but require more upfront investment. Keep in mind that pricing may vary slightly depending on whether you subscribe through the App Store, Google Play, or the website. App store purchases often include platform fees that the developer cannot control. When you are ready to cancel, know that your payment method and subscription platform determine your cancellation process.

Your consumer rights and legal protections

Singapore's Consumer Protection (Fair Trading) Act protects your right to cancel subscriptions and receive refunds under specific conditions. Understanding these rights empowers you to cancel with confidence and escalate if Rino refuses to comply.

Your legal position under singapore consumer law

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription service within 14 days of purchase or the start of the service, whichever is later. This is called the cooling-off period. The law applies whether you subscribed through the App Store, Google Play, or Rino's website. If you cancel within this window, you are entitled to a full refund of fees paid. After the 14-day cooling-off period, your cancellation rights depend on the terms you agreed to and the platform through which you subscribed. The Consumers Association of Singapore (CASE) enforces these rights and can assist you if Rino refuses to comply.

What "cooling-off period" means in practice

The cooling-off period runs for 14 days from the date you first gain access to the service or from the date of purchase, whichever is later. If you subscribed on Monday, your cooling-off period expires the following Monday at midnight. This period allows you to try the service risk-free and withdraw without penalty or explanation. You do not need a reason to cancel during this window. Document the date you subscribed and the date you cancel to protect your claim. Tocancel recommends taking a screenshot of your subscription confirmation email as proof of your purchase date.

How to cancel Rino on iOS

If you subscribed through Apple's App Store on your iPhone or iPad, follow these steps to cancel your Rino subscription.

Step-by-step cancellation on iOS

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen to open your Apple ID menu
3. Select "Subscriptions"
   • If you do not see Subscriptions, tap "Media & Purchases" first, then select Subscriptions
4. Find "Rino" in the list of active subscriptions
5. Tap on Rino to open the subscription details page
6. Select "Cancel Subscription" (the button text may read "Edit" or "Manage")
   • If you see "Edit Subscription", tap it first, then scroll to "Cancel Subscription"
7. Confirm the cancellation when Apple asks you to confirm
   • Apple will ask why you are cancelling; you do not need to explain
8. You will see a confirmation message stating your subscription ends on your next billing date

Your Rino app will remain accessible until your current billing period ends. After that date, you lose access to all premium content. Apple will send you a confirmation email to verify the cancellation.

What to do if the cancellation fails

If you tap "Cancel Subscription" but receive an error or the button does not appear, your Apple ID may have authentication issues. Sign out of your Apple ID, restart your iPhone, sign back in, and try again. If the problem persists, contact Apple Support directly at support.apple.com before attempting to cancel again. Do not assume silence means cancellation; always check your subscription list to confirm the status shows "Expired" or "Cancelled".

How to cancel Rino on android

If you subscribed through Google Play on your Android device, follow these steps to cancel your Rino subscription.

Step-by-step cancellation on android

1. Open the Google Play Store app on your Android phone or tablet
2. Tap the profile icon in the top right corner
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find and tap "Rino" from your active subscriptions list
6. Select "Cancel subscription"
7. Follow the on-screen prompts to confirm your cancellation
   • Google Play may offer you a discount to stay; you do not need to accept
   • Select "Yes, cancel" when asked to confirm
8. You will receive a confirmation message and a confirmation email from Google

Your access to Rino continues until the end of your current billing cycle. On the renewal date, your subscription will expire and you will lose access to premium content. Tocancel recommends checking your subscription status 24 hours after cancellation to confirm it has been processed.

Troubleshooting android cancellations

If you do not see "Cancel subscription" as an option, your Android device or Google account may require an update. Open the Play Store app, tap your profile icon, and select "Manage apps and device". Update any pending app updates and try again. If you still cannot cancel, contact Google Play Support via support.google.com and provide your order number from your confirmation email.

How to cancel Rino via the website

If you subscribed directly through Rino's website at tryrino.com, you can cancel your subscription through your online account portal.

Cancelling through your Rino account

1. Visit tryrino.com and log into your account using your email and password
2. Navigate to "Account Settings" or "Subscription" (usually found in your profile menu)
3. Locate the section labelled "Active Subscription" or "Billing"
4. Click "Cancel subscription" or "Manage subscription"
   • Some services hide this button; look for a "Pause" or "Edit" button first
5. Confirm your cancellation when prompted
6. You will receive a confirmation email to the email address on file

Keep this confirmation email as proof of your cancellation date. Your access remains active until your next scheduled billing date. After that, you will no longer be charged and your account will switch to a free or inactive status.

If you cannot log into your account

If you have forgotten your password, click "Forgot password" on the Rino login page and follow the reset instructions sent to your registered email. If you no longer have access to that email address, contact Rino's customer support directly and request an account recovery. Provide your full name, current email address, and the phone number associated with your account. Support should respond within 2 to 3 business days.

What happens after you cancel Rino

Cancelling Rino stops future charges, but your access and data follow specific timelines depending on your subscription platform.

Your access timeline after cancellation

You retain access to all premium Rino content until the end of your current billing cycle. This means if you cancel on the 10th of a month and your renewal date is the 25th, you keep full access until the 25th. After that date, your account reverts to free access (if available) and you can no longer view premium meditation sessions. Your personal data, including meditation history and saved favourites, remains in your account. You can log in and review this data even after cancellation, but you cannot access premium content. If you resubscribe later, your history returns with your account.

Refund eligibility after the cooling-off period

Under Singapore consumer law, you are entitled to a full refund if you cancel within 14 days of purchase or subscription start. After 14 days, refunds depend on the subscription platform and Rino's terms. Apple and Google Play typically do not offer refunds for subscriptions used beyond the cooling-off period. However, if you cancel due to a service fault (such as the app crashing repeatedly) or billing error, you may still have grounds for a partial or full refund. Contact Rino directly with evidence of the problem. If they refuse, escalate to the Consumers Association of Singapore (CASE) at case.org.sg.

Preventing future charges

Once you cancel, no further charges should appear on your card or billing account. Monitor your bank or credit card statement for 5 to 7 business days after cancellation to confirm no charge has been processed on your next renewal date. If an unexpected charge appears after you have cancelled, contact your bank immediately and request a refund. Provide your cancellation confirmation email as proof. You may also file a complaint with CASE or the Monetary Authority of Singapore if Rino continues to charge you after cancellation.

Refunds and your consumer rights

Your refund entitlements depend on when you cancel and which platform you used to subscribe.

Refund eligibility chart

How to request a refund from your payment platform

If you cancelled within 14 days and want your money back, contact your payment platform first. For Apple subscriptions, open Settings > [Your Name] > Media & Purchases > Purchase History, find the Rino charge, and tap "Report a Problem". Select "I would like a refund for this purchase". Apple reviews your request and usually responds within 48 hours. For Google Play, open the Play Store, navigate to your order history, find the Rino subscription, and select "Request refund". Google processes refunds within 24 to 48 hours. Both platforms grant refunds more readily if you act within the 14-day cooling-off period.

If your platform refuses a refund

If Apple or Google denies your refund request, contact Rino's customer support directly. Explain that you cancelled within the cooling-off period and request a manual refund. Provide your subscription confirmation email, cancellation confirmation, and the date of each. Rino is legally obliged to refund you within this window. If they refuse, file a complaint with the Consumers Association of Singapore by visiting case.org.sg or calling 6100 0315. CASE can investigate and pressure Rino to comply with Singapore consumer law.

Common cancellation mistakes and how to avoid them

Cancelling a subscription feels straightforward until something goes wrong. Here are the traps that catch users off guard and how to sidestep them.

Mistake 1: assuming the app deletion means cancellation

Deleting the Rino app from your phone does not cancel your subscription. Your subscription lives independently of the app itself. You can delete Rino tomorrow and still be charged on your renewal date. Always cancel through your subscription platform (Apple Settings, Google Play, or tryrino.com) before deleting the app. Tocancel recommends keeping the app installed until you receive cancellation confirmation, so you can verify the status by opening the app.

Mistake 2: cancelling mid-cycle without documenting the date

If you cancel on the 10th of a 30-day billing cycle, your next charge date is the 10th of the following month, not the end of the calendar month. Some users mistakenly believe they will lose access immediately and cancel in panic. Your access does not end until your renewal date passes. Document the date you cancel and your next renewal date so you can track when your access actually ends. Take screenshots of both your cancellation confirmation and your subscription status page.

Mistake 3: not checking for refund eligibility before the 14-day window closes

The cooling-off period is 14 days from purchase or subscription start, whichever is later. After day 14, your refund rights narrow significantly. If you cancel on day 15, you forfeit your refund claim under consumer law. Mark your calendar 13 days after you subscribe. If you are unsure whether you like the service, cancel before that date and request a refund. You can always resubscribe later if you change your mind.

Mistake 4: ignoring confirmation emails

Your cancellation is not real until you receive confirmation from your payment platform or Rino. Many users tap "cancel" and assume it has worked, only to discover a charge on their next billing date. Check your email (including spam and promotions folders) for a confirmation message from Apple, Google Play, or Rino within 24 hours of cancellation. If you do not receive one, log back into your subscription account and verify the status shows "Cancelled" or "Expired".

Mistake 5: cancelling without checking for outstanding refunds

If you are due a refund from a previous dispute or price adjustment, check your account before cancelling. After you cancel, Rino may be less willing to process a refund. Log into your account, review your billing history, and look for any credit balance or pending refund. If you see one, contact support to confirm it will be processed before you fully cancel.

After you cancel Rino

Cancelling is just the start. Take these steps to protect yourself and ensure the cancellation sticks.

What to do in the days after cancellation

1. Save your cancellation confirmation email in a dedicated folder for safekeeping
2. Check your subscription status 48 hours after cancellation to confirm it shows "Cancelled" or "Expired"
3. Review your bank or credit card statement 5 to 7 days after your renewal date to confirm no charge was processed
4. If a charge appears after cancellation, contact your bank immediately and dispute the transaction
5. Log out of the Rino app or delete it if you no longer need it

If you are still charged after cancellation

Unwanted charges after cancellation are frustrating, but you have clear legal options. First, check your cancellation confirmation email to verify the cancellation was processed. Then, contact your bank or card issuer and report the charge as unauthorised. Provide your cancellation confirmation as evidence. Your bank will issue a chargeback or refund within 5 to 10 business days. Simultaneously, contact Rino's customer support with your cancellation confirmation and the unauthorised charge, and demand an explanation and immediate refund. Keep copies of all correspondence. If Rino refuses to cooperate, escalate to CASE or the Monetary Authority of Singapore by filing a complaint online.

Deciding whether to resubscribe

If you cancel Rino but want to try it again later, your account and history will be waiting. When you resubscribe through the same email address, you regain access to all your saved content, favourites, and meditation progress. There is no penalty for cancelling and resubscribing. However, keep in mind that if you resubscribe more than 14 days after cancelling, you lose the cooling-off period on the new subscription. Only new subscribers or those within 14 days of their first purchase have refund rights.

How to compare Rino with other wellness apps

Before you cancel permanently, consider whether another app might serve your wellness goals better. This comparison chart highlights key features that differ across popular meditation and wellness platforms in Singapore.

Rino vs. alternative wellness apps

If cost is your main concern, Insight Timer offers extensive free meditation content and a lower paid tier. If you want a general-purpose meditation app, Calm or Headspace may be better value. If sexual wellness content is your priority but Rino is not delivering, no alternative currently specialises in this niche as deeply within Singapore.

Your cancellation checklist

Use this checklist to confirm you have completed every step and protected your rights.

Pre-cancellation steps

• Confirm the date you subscribed to Rino (check your confirmation email)
• Calculate your 14-day cooling-off deadline and check whether you are within it
• Identify which platform you used to subscribe (Apple, Google Play, or website)
• Take a screenshot of your subscription status and price before cancelling

Cancellation steps

• Follow the platform-specific steps above for iOS, Android, or website
• Confirm the cancellation message on screen before closing the app or page
• Note the exact date and time you initiated the cancellation

Post-cancellation steps

• Save your cancellation confirmation email in a dedicated folder
• Log back into your subscription account 48 hours later and verify status shows "Cancelled"
• Monitor your bank statement for 7 days after your scheduled renewal date
• If you cancelled within 14 days, request a refund from your payment platform if not automatically processed
• If an unwanted charge appears, contact your bank immediately and report it
• Delete the Rino app if you no longer need it

Your rights under singapore consumer law

Understanding your legal position gives you confidence when dealing with Rino or their payment platforms.

The consumer protection (Fair trading) act and your subscription rights

Singapore's Consumer Protection (Fair Trading) Act protects consumers against unfair contract terms and gives you specific rights over subscription services. You have the right to a 14-day cooling-off period from purchase or service start, during which you can cancel without reason and receive a full refund. This law applies to all subscription services sold in Singapore, whether purchased on the App Store, Google Play, or a company website. Rino cannot override these rights with their own terms and conditions. If Rino's terms conflict with consumer law, the law takes precedence. The Consumers Association of Singapore (CASE) enforces these rights and provides free dispute resolution if you and Rino cannot agree.

Your right to cancel and what qualifies as a valid cancellation

You have the absolute right to cancel your Rino subscription at any time. A valid cancellation must be confirmed by your payment platform or Rino in writing (via email is acceptable). Verbal cancellation over the phone or via chat does not count unless the company sends you written confirmation. Always request written confirmation when you cancel. Tocancel recommends never cancelling verbally without a follow-up email requesting confirmation.

How to escalate if Rino refuses to comply

If Rino refuses to cancel your subscription, process a refund, or stop charging you after cancellation, file a complaint with the Consumers Association of Singapore (CASE). You can file a complaint online at case.org.sg, by phone at 6100 0315, or in person at their office. CASE will mediate between you and Rino at no cost. If mediation fails, CASE can refer your case to the Small Claims Tribunal if the amount in dispute is under S$20,000. You do not need a lawyer to use the tribunal.

Contact information and next steps

Use these details to cancel Rino, request a refund, or escalate a dispute.

Rino support and cancellation contact

If you cannot cancel through your subscription platform or need to contact Rino directly about a billing issue, visit their website at tryrino.com and look for a "Contact" or "Support" page. Most wellness apps provide email support rather than phone support. Tocancel recommends sending your request in writing and requesting a response within 5 business days. Keep copies of all correspondence.

Consumer protection contacts in singapore

If you need help beyond Rino's support team, these organisations can assist you:

• Consumers Association of Singapore (CASE): case.org.sg | Phone: 6100 0315 | Free dispute mediation for consumer complaints
• Monetary Authority of Singapore (MAS): mas.gov.sg | Complaints about unauthorised charges or payment fraud
• Small Claims Tribunal: subordinatecourts.sg | File a claim if the dispute exceeds CASE's scope

Summary and empowerment

Cancelling Rino is straightforward when you know your rights and follow the correct process. You have the legal right to cancel within 14 days and receive a full refund under Singapore consumer law. After 14 days, cancelling stops future charges but may not qualify for a refund unless a service fault or billing error occurred. Document your cancellation date, check your subscription status 48 hours later, and monitor your bank statement for any unwanted charges. If Rino refuses to comply or continues charging you after cancellation, escalate to CASE or the Monetary Authority of Singapore. Your consumer rights exist to protect you, and Tocancel has helped thousands of consumers cancel subscriptions and recover unauthorized charges by understanding and exercising those rights. Take control of your subscription, make an informed decision, and cancel with confidence.