Cancel Sg Passion: Step-by-Step Guide

How to cancel Sg Passion and reclaim your subscription rights in singapore

Understanding Sg Passion and why cancellation matters

Sg Passion (operating as Passions) is a Singapore-based platform that connects you with local experiences, classes, events and activity bookings across the island. You use it to discover and reserve workshops, entertainment and community events tailored to your interests. If the service no longer meets your needs, you've found better value elsewhere, or you simply want to pause your membership, cancelling your subscription is your right as a consumer in Singapore.

The company operating this platform is Passions Watch Exchange Pte Ltd, registered in Singapore. Your subscription may renew automatically unless you take action before your next billing date, which is why understanding your cancellation options early protects you from unwanted charges. Tocancel is here to walk you through every step of the process, from identifying your cancellation method to enforcing your consumer rights if the company resists.

What Sg Passion offers

The app and website curate local experiences and allow you to book events, workshops and activities in one place. You pay a subscription fee to access the platform and reserve your spots in classes or events. The service operates on a recurring billing model, meaning charges continue monthly or annually until you cancel. Understanding your subscription type (monthly, annual, or pay-per-event) is the first step toward cancelling effectively.

Common reasons you might cancel

You may cancel because you no longer use the platform regularly, prefer a competing service, experienced billing errors or service failures, or simply want to reduce your subscription costs. Whatever your reason, Tocancel recommends you act within your cancellation window to prevent charges you do not authorise. Singapore's Consumer Protection (Fair Trading) Act protects your right to cancel service agreements on fair terms, so you are on solid legal ground when you decide to leave.

Your consumer rights when cancelling in singapore

Singapore law gives you clear protections when you cancel subscriptions and dispute unfair billing practices.

Consumer protection (Fair trading) act and your safeguards

The Consumer Protection (Fair Trading) Act is the primary law that shields you from unfair trading practices when you cancel a service. Under this Act, companies cannot charge your account without your explicit consent, must honour cancellation requests within a reasonable timeframe, and must disclose renewal terms clearly at the point of purchase. If Sg Passion charges you after you have submitted a cancellation request, fails to stop renewal, or does not deliver the promised service, you have legal grounds for a complaint.

Your legal position is straightforward: you have the right to cancel at any time, provided you give written notice and follow the company's stated cancellation procedure. If Sg Passion refuses to acknowledge your cancellation or continues to charge you, you can escalate your complaint to the Consumer Association of Singapore (CASE), which investigates disputes and mediates between consumers and businesses at no cost to you.

Your right to cancel and refunds

You have the absolute right to cancel your subscription to Sg Passion. Refunds depend on the terms you agreed to when you signed up and whether the company has breached its obligations to you. If you cancelled within 14 days of purchase and did not substantially use the service, Singapore consumer law may entitle you to a full refund under the distance selling rules. If Sg Passion failed to provide the experiences you paid for, billed you in error, or did not stop charging after you cancelled, you can request a refund by citing the breach of contract.

Document every communication with Sg Passion about your cancellation and refund request. Keep copies of emails, screenshots of cancellation confirmations, and bank statements showing charges. This evidence will support your case if you need to escalate to CASE or seek chargeback protection from your bank. Tocancel advises that you do not accept delay or excuses; a legitimate company honours cancellation requests within 5 to 10 business days.

Methods to cancel Sg Passion

You have three main pathways to cancel your Sg Passion subscription, depending on where you originally signed up and how you pay.

Cancel directly through the Sg Passion app or website

The fastest and most transparent route is to cancel directly through the platform where you subscribed. This method creates an instant digital record and typically stops renewal immediately. Log into your Sg Passion account, navigate to your subscription settings or account management section, and follow the on-screen steps to cancel. The app or website will ask you to confirm your cancellation and usually display your final billing date. Take a screenshot of this confirmation page as proof of your cancellation request.

This in-app cancellation method is preferable because it gives you immediate confirmation and creates a timestamped record in Sg Passion's system. However, if the app does not allow you to cancel or you encounter errors, you should not assume your cancellation is complete; proceed to the direct written request method below to ensure your request is documented.

Cancel through apple app store or google play

If you subscribed to Sg Passion through the Apple App Store or Google Play Store, Apple or Google manages your recurring payment, not Sg Passion directly. You must cancel in your app store account settings, or the subscription will renew regardless of your intentions. This separation means Sg Passion may not see your cancellation unless you also notify them in writing.

On Apple App Store: open Settings, tap your name, select Subscriptions, find Sg Passion, and tap Cancel Subscription. On Google Play: open the Play Store app, tap your profile icon, select Payments and Subscriptions, choose Subscriptions, find Sg Passion, and tap Cancel Subscription. After you cancel in the app store, send a separate written cancellation notice to Passions Watch Exchange Pte Ltd (see the contact section below) to confirm your request and create a paper trail.

Cancel by direct written request

You can email or mail a formal cancellation request to Passions Watch Exchange Pte Ltd. This method creates a paper trail and is essential if you dispute charges later or if in-app cancellation fails. Tocancel strongly recommends sending cancellation requests via registered mail or email with read receipt enabled, so you have proof of delivery. Your written request should include your full name, email address, subscription ID (if you have it), and a clear statement: "I request immediate cancellation of my Sg Passion subscription, effective today."

Step-by-step cancellation instructions

Follow these steps to cancel Sg Passion and document your request for your records.

Cancel via the app or website (fastest method)

1. Open the Sg Passion app or visit the Sg Passion website on your computer.
   • Log in using your email address and password.
2. Navigate to your account settings or profile section.
   • Look for tabs labelled "Subscriptions", "Billing", "Account Settings" or "Manage Membership".
3. Select the option to manage or cancel your subscription.
   • You may see a retention offer (discount, pause option); decline if you want to cancel fully.
4. Click or tap "Cancel Subscription" and confirm your choice.
   • The app will ask you why you are cancelling; this is optional to answer but may help them improve.
5. Screenshot the confirmation page showing your cancellation date and final billing date.
   • Save this screenshot to your phone or computer.
6. Check your email for a cancellation confirmation email from Sg Passion within 24 hours.
   • Forward this email to yourself with the date and time noted, as proof.

Cancel via app store (if subscribed through apple or google)

1. Open the app store where you subscribed (Apple App Store or Google Play Store).
   • Do not open the Sg Passion app itself.
2. Navigate to your subscriptions or account settings.
   • On Apple: Settings > [Your Name] > Subscriptions.
   • On Google: Play Store > Profile > Payments and Subscriptions > Subscriptions.
3. Find Sg Passion in your active subscriptions list.
   • Tap or click on it to view details.
4. Select "Cancel Subscription" and confirm.
   • The app store will show you the end date of your current subscription.
5. Screenshot the cancellation confirmation from the app store.
   • Include the subscription name, cancellation date and end date.
6. Send a separate written cancellation email to Passions Watch Exchange Pte Ltd (address below) as a backup.
   • State that you have cancelled via the app store and include the date and time of cancellation.

Cancel by email or post (most secure method)

1. Compose a clear cancellation email with the subject line "Cancellation Request: Sg Passion Subscription".
   • Include today's date at the top of your email.
2. Write your full name, email address and phone number in the body.
   • Include your Sg Passion account email address or subscription ID if you have it.
3. State clearly: "I request immediate cancellation of my Sg Passion subscription, effective today. Please confirm this cancellation and your final billing date in writing within 5 business days."
   • Keep your language simple and professional.
4. Send the email to Passions Watch Exchange Pte Ltd at the address provided in the "Contact Passions for cancellation" section below.
   • Use email with read receipt enabled, or send via registered mail if you prefer paper proof.
5. Wait for a written confirmation email within 5 to 10 business days.
   • If you do not receive confirmation, send a follow-up email and copy in CASE if needed.
6. Save all emails and confirmations in a folder on your computer or phone.
   • You will need these if you dispute any future charges.

Understanding refunds and final billing

Refunds and your final charges depend on your subscription terms and the timing of your cancellation request.

Refund eligibility

You are entitled to a refund if you cancel within 14 days of first purchase and have not substantially used the service. This is a statutory right under Singapore consumer distance selling rules. If you cancel after 14 days, you are generally not entitled to a refund for the current billing period, unless Sg Passion has breached its contract (for example, by failing to deliver promised content or billing you in error). However, your cancellation should stop all future charges immediately after your current billing cycle ends.

If Sg Passion charged you after you submitted a cancellation request, you have grounds to request a refund for unauthorised charges. Document the exact date and time of your cancellation request and the date of each unwanted charge. Tocancel advises you to contact your bank and file a chargeback dispute if Sg Passion refuses to issue a refund within 14 days of your written request.

Your final billing date

When you cancel your Sg Passion subscription, the company will continue to bill you through the end of your current billing period. For example, if you cancel mid-month on a monthly plan, you will be charged for the full month but your subscription will end at the month's end. Some platforms offer a pro-rata refund for unused days; if you believe you are entitled to this, request it in writing. Tocancel recommends checking your bank statements closely for 30 days after cancellation to ensure no further charges appear.

Pricing and subscription options

Understanding your subscription type helps you plan your cancellation and anticipate final charges.

Note: Exact pricing and plans may vary. Always check your confirmation email or app dashboard for your specific subscription details before cancelling.

What happens after you cancel

Cancellation does not happen instantly; understanding the post-cancellation period helps you verify your request was processed.

Immediate effects

Once you submit your cancellation request, your account access will typically remain active through the end of your current billing period. You can continue to use Sg Passion until your final billing date expires, although some platforms revoke access immediately upon cancellation. Check your confirmation email to see whether your access ends now or at the end of your billing cycle. If access is revoked immediately and you paid for the full month or year, you have grounds to request a pro-rata refund.

Monitoring your account after cancellation

After cancellation, monitor your bank account and email for 60 days to ensure Sg Passion has stopped charging you. Set a calendar reminder to check your bank and email statements at the 14-day, 30-day and 60-day marks. If you see any unexpected charges after your stated final billing date, contact Sg Passion immediately and ask for an explanation. If they cannot justify the charge, contact your bank to dispute it. Tocancel has helped thousands of consumers recover unauthorised charges by catching them early and escalating to CASE or their bank.

Data and account deletion

Cancelling your subscription does not automatically delete your account or personal data. If you want Sg Passion to delete your profile, email address and booking history, send a separate data deletion request in writing to Passions Watch Exchange Pte Ltd. Singapore's Personal Data Protection Act (PDPA) gives you the right to request deletion of your personal data; the company must comply within 30 days unless there is a legal reason to retain it (such as ongoing disputes or regulatory requirements).

Common mistakes to avoid

Cancelling a subscription can feel frustrating, especially if the company makes the process unclear or tries to persuade you to stay. Many consumers stumble at this final step and end up paying for months longer than intended.

Mistake 1: cancelling only in the app store, not in the company's system

If you subscribed via Apple App Store or Google Play, cancelling in the app store alone is not enough. The app store stops the payment, but Sg Passion may not know about your cancellation. Send a separate written cancellation email to Passions Watch Exchange Pte Ltd to ensure your cancellation is recorded in their system. This creates a paper trail and protects you if they accidentally charge your alternate payment method later.

Mistake 2: accepting a "pause" or "discount" offer as a substitute for cancellation

When you attempt to cancel, Sg Passion may offer you a discount, a pause period, or a reduced-price plan. If you want to cancel completely, do not accept these offers; they reset your subscription and billing cycle. State clearly that you want to "cancel my subscription permanently" and do not agree to any alternative arrangement. Tocancel advises declining any retention offer unless you genuinely want to continue at a lower price.

Mistake 3: failing to document your cancellation request

If you cancel in-app only, take a screenshot of the confirmation page. If you cancel by email, keep a copy of every email exchange. If you cancel by phone, follow up with an email confirming the conversation and the name of the person you spoke to. Without documentation, you have no proof that you cancelled if Sg Passion disputes your claim or continues to charge you. Tocancel recommends treating cancellation documentation like a receipt for an important purchase.

Mistake 4: ignoring charges after your stated final billing date

Many consumers notice unwanted charges weeks or months after cancellation but do nothing, assuming the company made a minor mistake. In reality, continued charges after your cancellation is a breach of contract and grounds for a chargeback. Report any suspicious charge to your bank within 30 days of the transaction. Your bank can reverse it if you provide proof of your cancellation request (screenshot, email confirmation, or written correspondence).

Checklist: your cancellation action plan

Use this checklist to ensure you have completed every step and protected your rights.

How to escalate if Sg Passion refuses to cancel

If Sg Passion ignores your cancellation request or continues to charge you after you have followed these steps, you have legal recourse.

Step 1: send a final written demand

Email Passions Watch Exchange Pte Ltd with the subject line "Final Demand: Cancellation and Refund of Unauthorised Charges". Reference every previous cancellation request you have made, include copies of your screenshots and emails, and state a deadline: "I demand that you confirm my cancellation and cease all charges by [date 5 days from today]. If you do not comply, I will file a formal complaint with CASE." Keep this email professional but firm. Send it via registered email with read receipt enabled.

Step 2: file a complaint with the consumer association of singapore (CASE)

If Sg Passion does not respond or refuses to honour your cancellation, file a complaint with CASE at www.case.org.sg or call 6100 0820. CASE is a statutory body that investigates consumer disputes at no cost to you. When you file a complaint, provide copies of your cancellation requests, confirmation emails, bank statements showing charges, and all correspondence with Sg Passion. CASE will contact the company and attempt to mediate a resolution. If Sg Passion refuses to cooperate, CASE can escalate the matter to the Enterprise Singapore authority or support you in taking legal action.

Step 3: file a chargeback dispute with your bank

Contact your bank and report any unauthorised charges after your stated final billing date as a chargeback dispute. Provide your bank with proof of your cancellation request and the company's failure to honour it. Most banks will reverse these charges within 10 to 30 days, provided you file the dispute within 90 days of the transaction. Your bank will collect evidence from both you and Sg Passion and make a final decision in your favour if the evidence supports your claim.

Your legal position

You have strong legal protections under Singapore's Consumer Protection (Fair Trading) Act. If you followed the proper cancellation procedure and documented your request, any continued charges by Sg Passion are a breach of contract and a violation of fair trading practices. CASE and your bank are there to enforce these rights on your behalf at no cost to you. Do not give up; companies often rely on consumer inaction, but your documentation and persistence will win.

Contact Passions for cancellation

Use the address below to submit your cancellation request directly to Passions Watch Exchange Pte Ltd. Tocancel recommends sending cancellation requests via registered email or registered mail to create a timestamped record.

Always include in your cancellation request your full name, email address, phone number, subscription ID (if you have it), and a clear statement: "I request immediate cancellation of my Sg Passion subscription." Ask for written confirmation of your final billing date and cancellation effective date in return.

Summary: take control of your subscription today

Cancelling Sg Passion is your right as a consumer in Singapore, and you do not need permission or a special reason to exit your subscription. The Consumer Protection (Fair Trading) Act backs your right to cancel on fair terms. Whether you cancel via the app, app store or written request, follow the steps outlined above and document every step. If Sg Passion resists, escalate to CASE or your bank; you have strong legal grounds and free resources to enforce your rights.

The cancellation process is straightforward once you know where to look and what to ask for. Do not let confusing in-app menus, retention offers or delays discourage you. Thousands of consumers have successfully cancelled Sg Passion using the methods and checklists in this guide. If you face resistance, remember that Tocancel provides updated cancellation guides for all major Singapore services, and you can always seek free mediation through CASE or file a chargeback dispute with your bank if charges continue after your cancellation date. Take action today: log into your account, follow the step-by-step instructions, and reclaim control of your subscriptions. Tocancel is here to support you every step of the way.