Cancel Touchnote: The Right Way to Reclaim Your Credits

How to cancel Touchnote and stop unwanted charges in singapore

What is Touchnote and why cancellation matters

Touchnote is a digital platform that lets you design, print and post personalised postcards and greeting cards from your photos and messages. The service operates through a mobile app and website, offering both one-off card purchases and optional membership plans with prepaid credits that renew automatically each month or year.

You might choose to cancel your Touchnote membership for straightforward reasons: you have sent all the postcards you needed, the recurring charges feel unnecessary, or you have found a competitor with better value. Your decision to cancel is valid, and Tocancel is here to walk you through the process step by step, protect your money and help you reclaim control of your subscription spending.

When cancellation makes practical sense

If you signed up for a monthly or annual membership but your credits sit unused, cancelling stops future charges immediately at your next renewal date. You should also cancel if you notice unexpected charges on your bank statement, if the app no longer meets your needs, or if you want to switch to a different postcard service entirely. The sooner you take action, the sooner you prevent another charge.

The automatic renewal trap

Touchnote memberships renew automatically unless you cancel beforehand. This means your payment method will be charged again on your renewal date unless you actively stop the subscription. If you cancel immediately after renewal, the app itself may not show a refund; however, Touchnote support can sometimes assist in this scenario. Therefore, Tocancel recommends cancelling at least 5 to 7 days before your next renewal date to avoid a double charge.

Your legal rights as a consumer in singapore

Singapore's Consumer Protection (Fair Trading) Act is your legal shield when you buy goods or services, including digital memberships like Touchnote.

Your statutory rights under consumer law

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription within a reasonable time if the service does not match the description provided, or if Touchnote fails to deliver what was promised. Your legal position is clear: if Touchnote charges your payment method without your authorisation, or if you cancel a recurring subscription but are charged again, you are entitled to pursue a refund through your bank or payment provider.

Additionally, if you cancelled a membership but were still charged, you can escalate the matter to the Consumers Association of Singapore (CASE) or use your bank's chargeback process to reverse the charge. Tocancel strongly recommends keeping all receipts, confirmation emails and screenshots of your cancellation request, as these become essential evidence if you need to claim your money back later.

What to do if Touchnote refuses to help

Contact the Consumers Association of Singapore (CASE) at 1800-6-CASE (2273) or visit their website at www.case.org.sg if Touchnote does not respond to your cancellation request within 14 days or refuses a legitimate refund claim. You can also ask your bank to reverse the charge if Touchnote continues to bill you after cancellation. This escalation route exists to protect you, and Tocancel encourages you to use it if the company is uncooperative.

How to cancel Touchnote: step-by-step methods

Your cancellation method depends on how you access Touchnote and whether you are an app subscriber or web user.

Cancel your Touchnote membership via the mobile app (iOS and android)

This is the fastest way to cancel if you subscribed through the Touchnote app.

1. Open the Touchnote app on your iPhone or Android device.
2. Tap your profile icon or account menu (usually located in the top left or bottom navigation).
3. Select "Membership" or "Subscription" from the menu options.
4. Look for the option that reads "Manage subscription" or "Cancel membership".
5. Tap "Cancel subscription" and follow the on-screen prompts to confirm your cancellation.
6. You will receive a confirmation screen or email within minutes; screenshot this for your records.
7. Your membership will end at the next renewal date, and no further charges will be made.

If you cannot find the cancellation option in the app, your subscription may have been purchased through your device's app store (Apple App Store or Google Play Store) rather than directly from Touchnote.

Cancel an app store or google play subscription

If you subscribed via the Apple App Store or Google Play Store, you must cancel through that platform, not the app itself.

For apple app store subscribers (iPhone or iPad):

1. Open the Settings app on your device.
2. Tap your name at the top of the screen.
3. Select "Subscriptions".
4. Find "Touchnote" in the list of active subscriptions.
5. Tap "Touchnote", then tap "Cancel Subscription".
6. Confirm your cancellation by tapping "Confirm" when prompted.
7. You will see "Expires on [date]" confirming your membership will end at that date.

For google play store subscribers (Android):

1. Open the Google Play Store app.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions".
4. Tap "Subscriptions".
5. Find and select "Touchnote".
6. Tap "Cancel subscription" and confirm your decision.
7. Your subscription will end on the date shown, and no further charges will apply.

Cancel via email if the app method fails

If you cannot locate the cancel button in the app or on your device's app store, contact Touchnote support directly by email. Send a clear cancellation request to their support address, include your account email address and the date you want the cancellation to take effect, and ask for written confirmation of cancellation.

Tocancel advises you to keep a copy of this email for your records. Support typically responds within 2 to 3 working days, but you should follow up if you do not hear back within 7 days.

Touchnote pricing: what you need to know before cancelling

Understanding Touchnote's pricing structure helps you decide whether cancellation is the right choice for your situation.

Current membership plans and costs

Touchnote offers two main membership tiers in Singapore; exact pricing in Singapore Dollars appears in the app's Membership tab or your App Store listing. The company publishes pricing in GBP, USD and EUR on their help pages, but conversion rates and local taxes vary. The table below shows approximate SGD costs based on typical exchange rates.

Should you keep or cancel your membership

Monthly membership makes sense if you send at least 3 to 4 postcards per month at SGD 2-4 each. If you send fewer than 2 postcards monthly, pay-as-you-go is cheaper. Annual membership is only worthwhile if you send at least 2 postcards per month (24 cards per year); otherwise, the upfront cost is wasted. Calculate your own usage: if your prepaid credits expire unused each month, cancellation stops money draining from your account.

What happens after you cancel Touchnote

Cancellation is immediate, but several outcomes depend on your timing and payment method.

Immediate access and what you lose

Once you cancel your membership, your account remains active until the current billing period ends. You can still log in and use any remaining prepaid credits up until your expiration date. After that date, you lose access to any unused credits, and any new orders must be placed under the pay-as-you-go option at the higher per-card rate.

Refunds and unused credits

Touchnote typically does not refund unused prepaid credits when you cancel. This means if you have 5 credits left and you cancel mid-cycle, those 5 credits are forfeited. Therefore, Tocancel recommends using your remaining credits before your cancellation takes effect, or contacting support to request a refund of the credit value if you have a legitimate reason (such as a billing error or service failure).

Preventing accidental resubscription

After cancellation, you may receive a promotional email offering a discount to rejoin. Do not re-subscribe unless you genuinely want the service again. If you are charged after cancellation, this is a billing error, and you should contact Tocancel for guidance on how to dispute the charge with your bank.

Common mistakes when cancelling Touchnote

Cancellation can feel confusing, and a single misstep can leave you still paying. Here are the pitfalls to avoid so you do not lose money or access to your proof of cancellation.

Mistake 1: cancelling within the app instead of the app store

If you subscribed through the Apple App Store or Google Play Store, cancelling inside the Touchnote app itself does nothing. Your subscription remains active and renews as scheduled. Always cancel at the payment source: Settings > Subscriptions for Apple, or Google Play > Subscriptions for Android.

Mistake 2: deleting the app without cancelling the subscription

Uninstalling Touchnote does not cancel your membership. The subscription continues to renew and charge your payment method even though the app is no longer on your device. Before you delete the app, cancel the subscription through your app store settings or contact Touchnote support directly.

Mistake 3: ignoring the confirmation email

After you cancel, you will receive a confirmation email from Touchnote or your app store. Save this email as proof of cancellation. If a charge appears on your bank statement after this date, you can show this email to your bank or to CASE as evidence that you cancelled on time. Without it, disputing the charge becomes harder.

Mistake 4: not verifying the cancellation within 48 hours

After cancelling, log back into your account or check your app store subscription list within 48 hours to confirm the cancellation went through. If the subscription still appears as "active" or "renewing", contact support immediately. Do not wait until the next charge appears.

Refund options if Touchnote charges you after cancellation

If you cancelled but were still charged, you have clear options to recover your money.

Step 1: contact Touchnote support first

Email Touchnote at their support address with your confirmation of cancellation and a screenshot of the unwanted charge. Explain the situation and request an immediate refund. Set a deadline of 7 days for a response.

Step 2: request a chargeback from your bank

If Touchnote does not refund you within 7 days, contact your bank and request a chargeback (also called a "reversal" or "dispute"). Explain to your bank that you cancelled the subscription but were still charged. Provide your cancellation confirmation email and screenshots of the charge. Your bank can typically reverse the charge within 10 to 20 working days.

Step 3: escalate to CASE if the bank declines

If your bank refuses the chargeback, file a complaint with the Consumers Association of Singapore (CASE) at 1800-6-CASE (2273). CASE can investigate the billing error and pressure Touchnote to refund you. Tocancel strongly advises keeping all documentation: cancellation emails, screenshots, bank statements and any correspondence with Touchnote or your bank.

Checklist: ensure your Touchnote cancellation is complete

Use this checklist to confirm you have cancelled correctly and protected yourself from future charges.

Comparing postcard services: should you switch instead of cancel

Before you cancel, you may want to know how Touchnote compares to other postcard services in Singapore.

If you are cancelling because of cost, Printful or Canva Print may offer better pay-as-you-go rates. If you are cancelling because of design limitations, Canva Print or Zazzle provide more customisation options. Tocancel recommends testing a competitor with a single order before you fully cancel Touchnote, so you do not lose your prepaid credits unnecessarily.

Touchnote cancellation contact details

If you need to contact Touchnote directly, use the details below. Email is the most reliable method for cancellation inquiries in Singapore.

How to reach Touchnote support

Touchnote operates primarily through digital contact methods. Send your cancellation request to their support team via email, including your full name, account email address, and the date you want your cancellation to take effect. Request written confirmation within 48 hours. If you do not receive a response within 7 days, Tocancel advises filing a complaint with CASE or your bank.

Touchnote's head office is based in London, UK, with operations in the United States and Singapore. However, for Singapore subscribers, email contact is the recommended method for cancellation, as postal mail may take several weeks to process.

If Touchnote does not respond

Contact the Consumers Association of Singapore (CASE) at 1800-6-CASE (2273), visit their website at www.case.org.sg or lodge a complaint online. CASE can investigate Touchnote's refusal to cancel or refund you, and will act as an intermediary to resolve the dispute.

Your next step: cancel with confidence

Cancelling Touchnote is straightforward when you follow the correct method for your payment platform and keep proof of cancellation. Your consumer rights are clear under Singapore's Consumer Protection (Fair Trading) Act: you have the right to cancel recurring subscriptions, and you must not be charged after cancellation.

Do not let automatic renewal drain your account. Whether you have sent all the postcards you need, found a cheaper alternative, or simply want to stop unused charges, Tocancel is here to help you take control. Follow the step-by-step cancellation method that matches your subscription type, save your confirmation email, and verify the cancellation within 48 hours. If Touchnote refuses to help or charges you again, escalate to your bank or CASE immediately.

Tocancel has helped thousands of consumers cancel subscriptions like Touchnote, recover lost refunds and take back control of their spending. You can do the same. Cancel today, and stop paying for a service you no longer use.