Cancel Unsubby: The Right Way

How to cancel Unsubby and reclaim control of your subscriptions

What Unsubby is and why you might want to cancel

Unsubby is a subscription management service that prepares and sends formal, tracked cancellation letters to merchants and service providers on your behalf. The platform also offers a recurring subscription plan called My Unsubby, which allows you to request multiple cancellations per billing cycle without writing individual letters yourself.

You may decide to cancel Unsubby because you have completed your initial subscription cleanup, found an alternative service, or prefer to manage future cancellations independently. Whatever your reason, cancelling Unsubby is straightforward once you understand your options and your consumer rights under Singapore law. At Tocancel, we have helped thousands of consumers navigate subscription management services like this one, so you are not alone in seeking clarity.

Core services Unsubby provides

Unsubby sends formal cancellation letters to businesses and subscription providers on your behalf, with tracking confirmation to prove delivery. The My Unsubby plan allows you to request multiple cancellations without writing fresh letters each time. However, Unsubby cannot directly cancel subscriptions through Apple App Store or Google Play, since those platforms require action from your own account.

Common reasons to cancel Unsubby

You should cancel if you no longer need the letter-writing service, have completed your bulk cancellation requests, or want to handle future cancellations yourself. Some users keep their active merchant subscriptions but cancel the My Unsubby plan after the initial cleanup is done.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects your rights when you enter into any consumer contract, including online subscription services like Unsubby. Understanding these rights empowers you to cancel confidently and recover fees if Unsubby fails to deliver.

Cooling-off rights and cancellation windows

Under Singapore law, you have the right to cancel certain distance contracts (including online services) within 14 days without penalty, provided you have not already received or used the core service. If Unsubby has already sent cancellation letters on your behalf, you fall outside the cooling-off window. However, you can still cancel the My Unsubby subscription plan at any time by following the platform's cancellation process.

Your legal position: Once you have used the core service (Unsubby sending letters on your behalf), you lose cooling-off protection but retain your right to cancel the subscription itself under the terms of service.

The 100 percent satisfaction guarantee and refunds

Unsubby advertises a 100 percent refund guarantee on their service fee if you are not satisfied. This means if you paid for a cancellation letter or My Unsubby plan and Unsubby failed to deliver the promised service (for example, the letter was never sent or tracking failed), you can request a full refund of what you paid directly. This guarantee is separate from refunds on the actual merchant subscriptions themselves, which Unsubby does not control.

What to do if Unsubby refuses to cancel or refund

If Unsubby blocks your cancellation or refuses your refund claim, escalate to the Consumers Association of Singapore (CASE). CASE acts as a mediator and investigates disputes under the Consumer Protection (Fair Trading) Act. You can also ask your bank or card issuer to reverse charges if you can prove Unsubby's service was never delivered. At Tocancel, we recommend documenting every communication with Unsubby before escalating to CASE.

How to cancel your my Unsubby subscription plan

Cancelling your My Unsubby recurring subscription depends on where you manage the plan and how you pay. Follow the steps below to cancel directly through Unsubby or via your payment method.

Cancel through your Unsubby account

1. Log into your Unsubby account on the website or app
2. Navigate to your subscription settings or account dashboard
3. Look for a section labelled "My Subscription", "Billing", or "Plan Management"
4. Select the option to cancel or downgrade your My Unsubby plan
5. Confirm the cancellation when prompted
6. Check your email for a cancellation confirmation from Unsubby
7. Verify that your next payment is no longer scheduled in your account

Keep the cancellation confirmation email as proof of your cancellation. You will need this if you later need to dispute a charge or escalate to Tocancel or CASE.

Cancel via your payment method

If you cannot access your Unsubby account or the cancellation button does not work, cancel the subscription directly through your payment provider.

1. Log into your credit card, debit card, or digital wallet account online
2. Find the section for recurring payments, subscriptions, or merchant authorisations
3. Locate the Unsubby charge in your list of active subscriptions
4. Select the option to cancel, stop, or revoke the recurring payment
5. Confirm the cancellation
6. Request a confirmation email from your bank or card issuer

Cancelling through your payment provider is a strong backup method and creates a clear paper trail for your records.

Understanding unsubby's pricing and refund policy

Knowing what Unsubby costs and what you are entitled to refund helps you decide whether cancellation makes financial sense.

Unsubby's 100 percent satisfaction guarantee means you can request a refund if the service does not work as advertised. Tocancel recommends testing the service on one cancellation before committing to the monthly plan.

How to claim a refund from Unsubby

If Unsubby failed to send your cancellation letter or failed to track it properly, you can claim a refund.

1. Log into your Unsubby account and navigate to your order history
2. Locate the failed or unsent cancellation letter
3. Click "Request refund" or contact Unsubby's support team directly
4. Provide evidence that the service was not delivered (for example, a screenshot of your account showing the letter as "not sent")
5. Submit your refund request
6. Allow 5 to 7 business days for Unsubby to process your refund

If Unsubby denies your refund claim, escalate to CASE or ask your card issuer to reverse the charge as a service failure.

What happens after you cancel Unsubby

Cancelling Unsubby stops your recurring payments but does not affect the merchant subscriptions you manage directly or cancellations already sent by Unsubby.

Your obligations after cancellation

Once you cancel My Unsubby, you return to managing future subscription cancellations yourself. This means you will need to contact merchants directly, send your own cancellation emails or letters, or use alternative services. However, any cancellation letters Unsubby already sent on your behalf remain valid and will continue to process.

Confirming your cancellation is complete

1. Check your Unsubby account to verify the plan shows as "cancelled" or "inactive"
2. Confirm no further charges appear in your bank statements after the next billing date
3. Save the cancellation confirmation email in a folder for your records
4. If a charge appears after cancellation, contact your bank immediately and refer them to your cancellation confirmation

At Tocancel, we recommend setting a phone reminder for 30 days after cancellation to verify that your final charge has processed and no new charges have appeared.

Common mistakes when cancelling Unsubby

Cancelling a subscription service can feel confusing, especially if you are managing multiple platforms. Recognise these pitfalls so you can avoid them.

Mistaking the platform for the merchants

Many users assume cancelling Unsubby will automatically cancel their merchant subscriptions. It will not. Unsubby is a service that sends cancellation letters on your behalf. Cancelling Unsubby stops the platform itself but does not affect the merchants you have already contacted through Unsubby or those you manage directly.

Letting the cooling-off period expire

If you decide within 14 days that Unsubby is not right for you, cancel before the window closes. Once you have used the service (Unsubby sends a letter), you fall outside the cooling-off period and lose this protection.

Not documenting the cancellation

Always save confirmation emails and screenshots of your cancellation. If a charge appears later, you will need proof that you cancelled. Many disputes with subscription services are resolved faster when customers provide clear documentation.

Cancelling only through the app

If Unsubby has both an app and website, cancel through both platforms to ensure the instruction reaches all systems. Sometimes app cancellations do not sync with the main account.

Comparing Unsubby with alternative subscription management services

Before you cancel, consider whether an alternative service might serve you better.

If you are cancelling Unsubby because you prefer to manage subscriptions yourself, that is a valid choice. If you are cancelling because Unsubby failed to deliver, escalate to Tocancel or CASE before trying another service.

Your cancellation checklist for Unsubby

Use this checklist to confirm you have completed every step.

• Confirm your reason for cancelling (cost, service failure, preference for DIY management)
• Check whether you are within the 14-day cooling-off period
• Log into your Unsubby account and navigate to subscription settings
• Initiate the cancellation through your account
• If the account option fails, cancel through your card issuer or payment provider
• Save all cancellation confirmation emails and screenshots
• Verify no charges appear 5 to 7 days after your cancellation date
• If a charge appears, contact your bank within 30 days with your cancellation proof
• If Unsubby disputes your refund claim, escalate to CASE with your documentation

When to escalate your cancellation dispute to tocancel or CASE

If Unsubby refuses to cancel your account or process your refund, escalation is your next step.

Signs you should escalate

Escalate to Tocancel or the Consumers Association of Singapore (CASE) if any of the following occur:

• Unsubby ignores your cancellation request for more than 7 days
• You cancel through your bank and Unsubby continues charging
• Unsubby refuses to honour its 100 percent satisfaction guarantee
• A charge appears on your statement after you cancelled
• Unsubby threatens legal action or harassment over your cancellation

How to escalate to CASE

The Consumers Association of Singapore (CASE) mediates disputes between consumers and businesses under the Consumer Protection (Fair Trading) Act.

1. Visit the CASE website and locate the dispute resolution form
2. Complete the form with your Unsubby account details and cancellation proof
3. Attach all documentation: cancellation requests, confirmation emails, bank statements showing charges
4. Submit your complaint to CASE
5. CASE will contact Unsubby and invite both parties to mediate
6. Cooperate fully with CASE and provide any additional evidence they request

CASE intervention is free and confidential. Most disputes are resolved within 30 to 60 days. At Tocancel, we recommend escalating early if communication with Unsubby breaks down.

How tocancel can help you cancel Unsubby and other services

Navigating subscription cancellations and consumer disputes can be time-consuming and stressful. That is why Tocancel exists.

Tocancel is a consumer rights resource that walks you through cancellation processes, explains your legal protections, and helps you draft cancellation letters with confidence. Whether you are cancelling Unsubby, a mobile contract, a gym membership, or any recurring service, Tocancel provides clear, step-by-step guidance rooted in your consumer rights under Singapore law.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and escalate disputes to the right authorities. When you use Tocancel, you get a combination of plain-language legal information, practical checklists, and real-world templates you can personalise and send immediately.

If Unsubby refuses to cancel or refund your money, Tocancel helps you prepare a strong escalation letter to CASE with all the evidence you need. You can also use Tocancel to request refunds from other merchants you have cancelled through Unsubby, should those merchants refuse to honour your cancellation letters.

Contact details for sending correspondence to Unsubby

If you need to send a formal letter to Unsubby (for example, a cancellation notice or refund demand), use the address below.

Unsubby
Rotterdam
Netherlands

You can also contact Unsubby through their website support portal or email their customer service team directly. Always send formal cancellation letters by registered mail or email with read receipt confirmation, so you have proof of delivery. Save all correspondence for your records and for any future escalation to CASE or Tocancel.

Cancelling Unsubby is your right under Singapore law. You have the power to manage your subscriptions, decide which services deserve your money, and walk away from those that do not. Trust your decision, document every step, and know that Tocancel and CASE stand ready to back you up if Unsubby refuses to cooperate.