Promotional offer — trial 48 h at $1.36 then $73.99/month without obligation. The solution to track your subscriptions.
Cancel Vegalash: The Right Way to Stop Charges
Learn how to cancel your Vegalash subscription easily. Avoid unwanted charges and regain control of your budget. Tocancel rating: 4.8/5. Start now!
Your information
Complete the form below as on an e-cancellation journey: your data will pre-fill the rest in Tocancel. No letter preview on this page.
How to cancel your Vegalash subscription and stop recurring charges
What is Vegalash and why you might want to cancel
Vegalash is a plant-based lash serum designed to enhance eyelash growth and thickness, sold through the Vegamour brand and available internationally to Singapore customers. Many people subscribe to receive regular shipments, but subscription commitments can feel overwhelming if you're not seeing results or want to redirect your budget elsewhere. Understanding your cancellation options upfront helps you avoid unexpected charges and reclaim control of your spending.
Plant-based lash growth serum overview
Vegalash promises clinically formulated results through consistent application over several weeks. The serum contains plant-derived ingredients aimed at promoting lash length and thickness. Many subscribers commit to recurring orders to maintain the treatment routine, but if the product isn't delivering results or no longer fits your needs, cancelling quickly prevents wasted spending.
Why cancellation matters for your budget
Subscription services renew automatically unless you actively stop them. In Singapore, overseas e-commerce purchases don't come with an automatic 14-day cooling-off period, which means you rely on the seller's cancellation process and your own action to avoid future charges. Stopping your Vegalash subscription now prevents unwanted payments and gives you space to explore alternatives. At Tocancel, we help you take control of your subscriptions and protect your wallet from recurring expenses you no longer want.
Your consumer rights in singapore when buying from overseas
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects you against unfair practices, but it does not grant an automatic statutory cooling-off window for purchases from overseas sellers. Your refund and cancellation rights depend on the company's stated policy and your ability to enforce them through proper channels.
What the CPFTA covers for you
Under the CPFTA, you have legal remedies if Vegalash or Vegamour misrepresents the product, fails to deliver as promised, or engages in unfair trading practices. If you believe the product does not work as advertised or your subscription renewal breaches the agreed terms, you can file a complaint with the Consumers Association of Singapore (CASE) or escalate to the Civil Court. If Vegamour refuses a refund that falls within its own stated policy, document everything and contact CASE for mediation support. Your legal position: you are protected against false claims and breaches of contract, but you must prove the breach to enforce your rights.
No automatic cooling-off for overseas purchases
Unlike some European or local online purchases, you do not have a blanket 14-day right to cancel and receive a refund simply because you changed your mind. You must rely on Vegamour's voluntary refund policy or pursue remedies under the CPFTA if you can prove misrepresentation. This is why Tocancel recommends reviewing the company's cancellation terms before you subscribe, so you know exactly what you're committing to.
How to cancel your Vegalash subscription
Vegalash subscriptions can be cancelled through the Vegamour website, depending on where you originally signed up. Follow the correct method for your account to ensure your cancellation goes through and future charges stop immediately.
Cancel via the vegamour website
If you subscribed directly through vegamour.com, you can cancel your subscription by logging into your account and managing your subscription settings.
- Visit vegamour.com and sign in to your Account Portal using your email and password.
- Navigate to Manage My Subscriptions or Subscription Settings.
- Select the Vegalash subscription you wish to cancel.
- Look for the specific order or shipment schedule in your dashboard.
- Check the next renewal date so you understand when charges would occur.
- Click Cancel Subscription and confirm your cancellation request.
- You will receive a cancellation confirmation email; save this for your records.
- Screenshot or download the email confirmation as proof of cancellation.
- Note the cancellation date and confirmation number if provided.
- Verify that no further charges appear on your credit card or payment method after the next billing cycle passes.
Once an order has already been placed and processed, you may not be able to cancel that specific shipment through the website. In that case, contact Vegamour customer service immediately to request cancellation of the pending order before it ships.
Cancel via credit card or payment provider
If you cannot access your Vegamour account or the website cancellation process fails, you can contact your credit card issuer or payment provider to dispute the recurring charge and block future transactions.
- Log into your credit card or payment provider's online platform (e.g., your bank's app or website).
- Navigate to Transaction History or Recent Charges.
- Locate the Vegamour or Vegalash recurring charge.
- Note the amount, date, and merchant name.
- Select the charge and choose Dispute Transaction or Report as Unauthorized.
- Explain that you have cancelled the subscription and request that the payment provider block future charges from this merchant.
- Follow your provider's process to submit evidence of cancellation (e.g., the confirmation email from Vegamour).
This method serves as a backup if direct cancellation through Vegamour fails, and ensures your bank has a record of your dispute. Tocancel advises using this approach only after attempting direct website cancellation, as it creates a stronger paper trail for consumer protection purposes.
What happens after you cancel your Vegalash subscription
Cancellation does not happen instantly; understanding the timeline and what to expect helps you avoid confusion and catch any billing errors.
Timeline and confirmation
After you submit your cancellation request through the Vegamour website, you should receive a confirmation email within 24 hours. This email is your proof of cancellation and should include a confirmation number and the date your subscription ends. Tocancel recommends saving this email permanently in case you need to escalate a dispute with your bank or file a complaint with CASE.
Your current subscription cycle will complete, but no new orders will be placed after your confirmation date. Check your bank or credit card statement 7 to 10 days after your expected final charge to confirm that no additional Vegalash or Vegamour transactions appear.
Refunds for cancelled subscriptions
If you cancel before your next billing date, you will not be charged again. However, if a charge has already been processed and you cancel immediately after, Vegamour's refund policy typically allows returns within 30 days of purchase. You may be eligible for a partial or full refund depending on the product condition and how much of the serum you have used.
To request a refund, contact Vegamour customer service with your order number and cancellation confirmation. Provide a clear reason for your refund request (e.g., "Product did not deliver results as advertised" or "I cancelled the subscription as agreed"). Keep copies of all correspondence, as this supports your case if you need to escalate to CASE or your payment provider.
Vegalash pricing and subscription costs
Understanding what you're paying for helps you decide whether cancellation is the right choice and what refund to expect.
| Subscription type | Price (SGD) | Frequency | Cancellation window |
|---|---|---|---|
| Monthly Vegalash subscription | SGD 45-55 | Every 30 days | Anytime before next billing date |
| One-time Vegalash purchase | SGD 50-60 | Single shipment | 30-day refund window from delivery |
| 3-month prepaid bundle | SGD 120-140 | Three shipments | Cancel remaining shipments; partial refund may apply |
| 6-month prepaid bundle | SGD 220-260 | Six shipments | Cancel remaining shipments; proportional refund eligible |
| Auto-ship (every 60 days) | SGD 45-50 | Bimonthly | Anytime before next renewal |
Prices vary based on current promotions and your region. Always verify the exact cost in your Vegamour account before confirming cancellation, so you know what refund you should expect.
Common mistakes to avoid when cancelling Vegalash
Cancellation can feel straightforward, but small missteps can delay your refund or leave you liable for extra charges. Here are the pitfalls Tocancel has seen trip up other consumers.
Assuming cancellation is complete without confirmation
Many people click "cancel" and assume the job is done, only to discover a charge on their statement weeks later. Always wait for a confirmation email from Vegamour within 24 hours. If you do not receive one, log back into your account and verify that the subscription status shows "Cancelled" or "Inactive". If the status still shows "Active", contact customer service immediately.
Cancelling only through your bank, not through vegamour
Disputing a charge with your bank or credit card company is useful as a backup, but it does not officially cancel your subscription with Vegamour. The company may still attempt to charge you again, and your bank dispute may be overruled if Vegamour can prove you agreed to recurring charges. Always cancel directly through the Vegamour website or customer service first, then use your bank as a secondary safety net.
Not keeping proof of cancellation
If a dispute arises, your confirmation email is your strongest evidence. Do not delete it. Screenshot the confirmation, save the email to a dedicated folder, and also download a copy to your computer or cloud storage. At Tocancel, we recommend keeping all cancellation proof for at least six months.
Missing the refund window
Vegamour's 30-day refund policy applies only from the date of delivery, not from the date of purchase. If you ordered on day 1 and it arrived on day 10, your 30-day window ends on day 40. Check your tracking information to confirm the delivery date, then submit your refund request well before the deadline expires.
Checklist before and after cancellation
Use this checklist to ensure your cancellation is complete and your refund is processed correctly.
| Action | Status | Date completed |
|---|---|---|
| Log into Vegamour account and navigate to subscriptions | Pending | |
| Click "Cancel Subscription" and confirm the request | Pending | |
| Receive and save cancellation confirmation email | Pending | |
| Note the cancellation confirmation number and date | Pending | |
| Wait 10 days and check bank statement for additional charges | Pending | |
| Submit refund request if charged after cancellation date | Pending |
Complete this checklist immediately after cancelling to create a documented record. If any step fails, contact Vegamour customer service or escalate to CASE with your checklist and proof of completion.
When to escalate your cancellation dispute
If Vegamour refuses to cancel your subscription or rejects your refund request without valid reason, you have legal remedies available in Singapore.
Contact vegamour customer service first
Send a formal email to Vegamour customer service stating your cancellation request clearly. Include your order number, account email, and the date you attempted to cancel. Use the phrase "I am requesting immediate cancellation of my Vegalash subscription and confirmation within 48 hours" to create a formal record. Give them 5 business days to respond and process your request.
File a complaint with CASE
If Vegamour does not respond or refuses to cancel, lodge a complaint with the Consumers Association of Singapore (CASE). You can file online at case.org.sg or visit their office in Singapore. Provide CASE with copies of your subscription confirmation, cancellation request emails, and Vegamour's response (or lack thereof). CASE will attempt to mediate between you and the company at no cost to you.
Dispute the charge with your bank or payment provider
If CASE mediation does not resolve the issue, contact your bank or credit card issuer and file a formal dispute for the unauthorized charge. Provide your bank with all evidence: the cancellation confirmation email, CASE correspondence, and your subscription agreement. Your bank can reverse the charge and block future transactions from Vegamour. At Tocancel, we emphasize that this step should follow direct cancellation and CASE mediation, as it creates the strongest legal record.
Key takeaways and next steps
Cancelling your Vegalash subscription is straightforward if you follow the correct process and keep proper documentation. Log into your Vegamour account, navigate to your subscription settings, click "Cancel Subscription", and confirm your request. Save the confirmation email as proof. Verify within 10 days that no additional charges appear on your bank statement. If Vegamour refuses to cancel or process a refund, escalate to CASE or dispute the charge with your payment provider.
Your consumer rights under Singapore's Consumer Protection (Fair Trading) Act protect you against misrepresentation and unfair trading practices, even when buying from overseas. You are not locked into a subscription indefinitely, and you have legal remedies if a company refuses to honour its own cancellation policy.
Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds by taking clear, documented action. Visit tocancel.com to learn more about your cancellation rights for other services, access step-by-step guides, and find contact information for consumer authorities in your region. Tocancel also provides templates for cancellation emails and dispute letters that you can customize for your own situation. Your wallet is worth protecting, and Tocancel is here to help you take control.