Cancel Webnovel: The Right Way

How to cancel Webnovel and stop auto-renewal charges in singapore

What Webnovel is and how your subscription works

Webnovel is a digital reading platform offering original fiction across romance, fantasy, action, and multiple other genres. You access stories via mobile app (iOS or Android) or the web, and the service operates on a freemium model-some chapters are free, while others require in-app currency (Bricks) or a premium subscription to unlock.

When you purchase a Webnovel Premium subscription, it auto-renews every month or year unless you actively cancel before your next billing date. This means charges continue indefinitely until you take action. If you're here because you no longer want these recurring charges, Tocancel will walk you through the exact process to stop them.

Subscription tiers and how auto-renewal works

Webnovel offers two main subscription types: Premium monthly (SGD $9.99, renewing monthly) and Premium yearly (SGD $99.99, renewing annually). Bricks purchases are separate one-time transactions. Your subscription renews automatically on the same day each month or year unless you cancel. This is a contractual commitment between you and Webnovel, and you have the right to end it at any time before the renewal date.

Key differences: bricks versus premium subscriptions

Bricks are one-time in-app currency purchases-once spent, the transaction is complete and does not renew. Premium subscriptions, by contrast, are recurring charges that will continue until you cancel. Many readers accidentally confuse the two; if you've only bought Bricks, you have nothing to cancel. Only active Premium memberships require cancellation action. Understanding this distinction is essential before you proceed.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects your right to cancel subscriptions and auto-renewal contracts on fair terms.

What the law says about auto-renewal

Under the Consumer Protection (Fair Trading) Act, any business collecting subscription payments from you must make the cancellation process clear, simple, and available before you are charged again. The law states that cancellation must be "as easy as subscription"-in plain language, if you subscribed via app, you should be able to cancel via app. Webnovel must provide a direct, functional cancellation method; they cannot hide it behind support emails or buried menu options.

Your legal position in plain language

You have the right to cancel your Webnovel Premium subscription at any time, without penalty. Any cancellation you make before your renewal date takes effect on that date, meaning you retain access until your paid period ends-you do not lose access immediately. If Webnovel charges you after you cancel, or makes cancellation unnecessarily difficult, you can lodge a complaint with the Consumers Association of Singapore (CASE) or the Enterprise Singapore authority. This is not a favour Webnovel is granting; it is your legal entitlement.

Why you might want to cancel Webnovel

Cancelling a subscription is a normal consumer choice, and your reason matters far less than your right to do so.

Common reasons readers cancel

You may cancel because the story collection no longer matches your interests, unexpected charges appear on your bank statement, you prefer a competing reading app, or the subscription cost no longer justifies your usage. Some readers cancel after a few months when their initial reading momentum slows. Others cancel when they finish a series they were reading. None of these reasons require justification-your money, your choice.

Checking your subscription status before you cancel

Before cancelling, log into your Webnovel account on the app or website and navigate to your Membership or Subscriptions section. Note your renewal date and the amount you are charged. This information helps you confirm you have an active subscription (not just Bricks) and ensures your cancellation takes effect on the correct date. Write down these details; they prove you acted in time if any dispute arises later.

Webnovel's pricing structure in singapore dollars

Below is the current pricing for Webnovel subscriptions and in-app currency as listed on official app store listings.

Subscription plans and bricks bundles

If you hold a yearly subscription and cancel early, you retain access until your paid year expires. Webnovel does not issue refunds for early cancellations, so your full payment amount applies regardless of when in the year you cancel.

How to cancel Webnovel on mobile and web

Cancelling your Webnovel subscription takes 5-10 minutes and can be done directly via the app or website without contacting support.

Cancelling via the iOS app

1. Open the Webnovel app on your iPhone or iPad and tap your profile icon (usually bottom right or top left, depending on app version).
2. Select Settings or Account, then look for Subscription, Membership, or Billing.
   • If you see "Manage Subscription" or "View Plans," tap it.
   • If the option is not immediately visible, scroll down the Settings menu.
3. Tap your active Premium subscription (you will see "S$9.99/month" or "S$99.99/year").
   • The app will ask you to confirm the subscription details and show your renewal date.
4. Select Cancel Subscription or End Subscription.
   • The app may ask why you are cancelling; this is optional feedback-you do not need to provide a reason.
5. Confirm cancellation by tapping the final "Cancel" button. You will receive an on-screen confirmation.
   • Check your email for a cancellation confirmation message from Webnovel.
6. Return to your Membership section and verify the status now reads "No active subscription" or shows a future expiry date (not a renewal date).
   • Screenshot this screen for your records.

iOS subscriptions are managed through Apple's App Store billing system, not Webnovel directly. Apple processes the cancellation, so the confirmation comes from both Webnovel and Apple.

Cancelling via the android app

1. Open the Webnovel app and tap your profile icon (usually bottom navigation or top menu).
2. Navigate to Settings, Account, or Subscription Management.
   • Look for any option containing the words "Manage," "Subscription," or "Billing."
3. Select your active Premium subscription plan.
   • You will see the monthly (S$9.99) or yearly (S$99.99) charge and your renewal date.
4. Tap Cancel Subscription or Unsubscribe.
   • Android may prompt you to select a cancellation reason; this is optional.
5. Confirm the cancellation by tapping the final confirmation button.
   • The app will display an on-screen success message and send a confirmation email.
6. Go back to your Subscription section and confirm it now shows "Cancelled" or "No active subscription."
   • Take a screenshot as proof of cancellation.

Android subscriptions are managed through Google Play Billing. If you subscribed via Google Play, Google processes the cancellation and sends the confirmation email.

Cancelling via the Webnovel website

1. Visit webnovel.com and log into your account using your email and password.
   • If you use a social login (Google, Facebook, Apple), log in that way.
2. Click on your profile icon or avatar (top right corner) and select Account Settings or My Profile.
   • Look for a "Membership," "Subscription," or "Billing" tab.
3. Locate your active Premium subscription under Membership Management.
   • You will see your current plan, renewal date, and the amount charged (S$9.99 or S$99.99).
4. Click Cancel Subscription or Manage Subscription, then select Cancel.
   • Webnovel may ask for feedback; you can skip this step.
5. Confirm the cancellation on the final screen.
   • You will receive an immediate on-screen confirmation and a confirmation email.
6. Return to your Subscription page and verify the status now reads "Cancelled" or "No active subscription."
   • Save or print this page as evidence of cancellation.

Website cancellations are processed directly by Webnovel's own billing system. You receive confirmation immediately, and no third-party app store is involved.

Important timing and what happens after you cancel

Understanding the timeline of your cancellation ensures you keep access to content you have paid for and avoid unexpected charges.

Timeline: when your cancellation takes effect

When you cancel your Webnovel subscription, the cancellation takes effect on your next billing date, not immediately. This means if you cancel on the 15th of the month but your renewal is scheduled for the 25th, you have paid access until the 25th at midnight, then your access ends. You do not lose content mid-subscription. After the 25th, you can only read free chapters unless you resubscribe or buy Bricks.

What you keep and what you lose after cancellation

After your paid period expires, you lose access to premium chapters that require an active subscription. However, you retain access to any free chapters, and any Bricks you previously purchased remain in your account forever (Bricks do not expire). If you resubscribe at any point, your account history and library remain intact. Webnovel does not delete your reading progress or purchased Bricks when you cancel.

Avoiding accidental recharge after cancellation

Once you cancel, do not re-download the app, click "subscribe" by accident, or click promotional banners offering free trial periods (free trials auto-renew into paid subscriptions). If you want to continue reading free chapters, the app remains on your device-you simply will not have premium access. Check your subscription status again 2-3 days after your renewal date passed to confirm no charge occurred. If a charge appears after your renewal date, this indicates the cancellation failed; see the refund section below.

Requesting a refund if you were charged after cancellation

If Webnovel charged you after you cancelled, or if you cancelled but were not given a clear cancellation confirmation, you have the right to request a refund.

Refund eligibility under consumer law

Singapore's Consumer Protection (Fair Trading) Act entitles you to a refund if you were charged in breach of your cancellation request. If you can prove you cancelled within the cancellation window and Webnovel charged you anyway, that charge is unlawful and must be reversed. Webnovel's policy typically does not offer refunds for early voluntary cancellations, but it must refund charges that occurred after a valid cancellation.

Steps to request a refund from Webnovel

1. Check your bank statement or payment method for the charge date and amount.
   • Screenshot or photograph the transaction for evidence.
2. Log into your Webnovel account and review your Subscription or Billing History section.
   • Compare the charge date with your cancellation date to confirm the charge occurred after you cancelled.
3. Gather your cancellation confirmation email from Webnovel (or your email receipt from Apple/Google).
   • This email is critical proof that you cancelled in time.
4. Contact Webnovel support via the in-app Help Centre or email [email protected] with the subject line "Refund request: Charge after cancellation."
   • Include the charge date, amount, your cancellation date, and your confirmation email.
   • Keep your message clear and factual; do not use aggressive language.
5. Wait 5-7 working days for Webnovel's response.
   • If they refuse or do not reply, escalate to CASE (Consumers Association of Singapore) or file a complaint with Enterprise Singapore.

If Webnovel refuses your refund without a valid reason, you have the legal right to escalate the complaint to the Consumers Association of Singapore (CASE). CASE will investigate on your behalf at no cost, and Webnovel must respond to the authority.

Escalating if Webnovel does not refund

If Webnovel's support team does not refund you within 10 working days, lodge a formal complaint with the Consumers Association of Singapore. CASE's complaints system is free, and CASE has enforcement power to require refunds. You can also dispute the charge with your bank if you paid by credit or debit card; most banks offer chargeback protection for unauthorised or disputed recurring charges. Tocancel recommends documenting every step of your refund request (screenshots, email chains, dates) before escalating, as this evidence strengthens your case.

Common cancellation mistakes and how to avoid them

Cancelling a subscription feels stressful, and small missteps can lead to unexpected charges or confusion. You are not alone if you worry about getting it wrong.

Mistaking bricks purchases for subscriptions

Many readers panic when they see Bricks charges on their statement, thinking they have an active subscription. Bricks are one-time purchases and require no cancellation. Only Premium memberships (showing S$9.99/month or S$99.99/year on your billing page) auto-renew. Before contacting Webnovel support, open the Subscription or Membership section of your account and confirm whether you see an active Premium plan. If you see only Bricks purchases, you have nothing to cancel.

Cancelling on your app but forgetting the website, or vice versa

If you subscribed via the iOS App Store but then try to cancel via the Webnovel website, the cancellation may fail because the two systems are separate. Always cancel through the same channel you used to subscribe. Check your original purchase receipt to identify whether you subscribed via App Store, Google Play, or the Webnovel website directly. Then cancel through that exact channel. If you cannot find your original receipt, check all three locations (iOS Settings > iTunes & App Store > Subscriptions; Google Play > Account > Subscriptions; Webnovel website > Account Settings > Membership) to find where the active subscription sits.

Not saving cancellation confirmation and assuming you are done

After cancelling, take a screenshot of the "Cancellation confirmed" message and save your confirmation email. Many readers cancel, see a success message, then assume it is done-only to discover weeks later that no refund appeared or that they were charged again. The cancellation confirmation is your legal proof that you acted in time. Without it, disputing a charge is harder. Save it in a folder titled "Subscription Cancellations" on your phone or computer for future reference.

Cancelling too close to your renewal date

If your renewal date is tomorrow and you cancel today, the cancellation may take a few hours to process, and you might still be charged for the next billing cycle. To be safe, cancel at least 3-5 days before your renewal date. If you notice the charge has already gone through after you cancelled, do not panic-request a refund immediately following the steps above.

How to avoid accidental recharge and monitor your account

After cancelling, a few simple checks ensure you do not face surprise charges in the weeks ahead.

Setting reminders and monitoring your bank statement

Calendar your renewal date (the day your subscription would have recharged), and set a phone reminder for 2-3 days before it. On that day, log into your bank account and check your statement. If no charge from Webnovel appears, your cancellation succeeded. If a charge does appear, begin a refund request immediately. Checking takes 60 seconds and prevents the stress of discovering an unwanted charge weeks later. Tocancel recommends this simple habit for all subscriptions you cancel.

Disabling auto-renewal on your apple or google account

Even after cancelling Webnovel specifically, review your overall App Store or Google Play subscription list once per month. Sometimes new apps offer free trials that auto-convert to paid subscriptions, or a reinstall can reactivate an old subscription. You can view all active subscriptions by going to iOS Settings > [Your Name] > Subscriptions or Android Google Play > Account > Subscriptions. If you see any Webnovel entry still marked "Active" or "Renewing," cancel it again immediately. This double-check catches failures that you might otherwise miss.

Checklist: confirming your Webnovel cancellation is complete

Use this checklist to confirm you have cancelled successfully and to gather evidence if a dispute arises.

Webnovel contact information and support escalation

If you need to contact Webnovel after cancelling-for example, to dispute a charge or clarify your cancellation status-use the following official channels.

Webnovel's official support addresses

Webnovel does not publish a mailing address for consumer cancellations. All cancellations must be processed via the app or website using the steps outlined above. However, if you need to contact Webnovel for a refund dispute or billing question, use these channels:

• Email support: [email protected]
• In-app Help Centre: Open the Webnovel app, tap your profile, select Help or Support, and submit a ticket.
• Website Help Centre: Visit webnovel.com and look for a "Contact Us" or "Help" link (usually at page footer).

When emailing support, include your account email, the charge date, the amount, and your cancellation confirmation. Response times vary, but Webnovel typically replies within 5-7 working days. If Webnovel does not respond or refuses your refund, escalate to the Consumers Association of Singapore (CASE) at case.org.sg or call 6100 0315. CASE will investigate at no cost to you and has the authority to compel Webnovel to refund unlawful charges.

Escalation to singapore consumer authorities

The Consumers Association of Singapore (CASE) and Enterprise Singapore both enforce consumer protection laws in Singapore. If you have cancelled Webnovel but were charged after cancellation, or if you cannot obtain a clear cancellation confirmation despite multiple attempts, file a formal complaint with CASE. You will need to provide your account email, the charge date, your cancellation request evidence (screenshot or email), and any support correspondence. CASE's complaints system is free and does not require a lawyer. Tocancel strongly recommends this route if Webnovel's support team is unresponsive or refuses to refund charges made in violation of your cancellation request.

Summary and final takeaway

Cancelling your Webnovel subscription is a straightforward process that you can complete in 5-10 minutes via the mobile app or website. Your legal right to cancel is protected under Singapore's Consumer Protection (Fair Trading) Act, and Webnovel cannot make cancellation unnecessarily complicated or bury it behind support-only options.

Follow these steps: confirm you have an active Premium subscription (not just Bricks), cancel via the same channel you used to subscribe (iOS App Store, Google Play, or Webnovel website), save your cancellation confirmation, and monitor your bank statement for 3-5 days after your renewal date. If you are charged after cancelling, request a refund from Webnovel support, and if they refuse, escalate to CASE. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges-and we are here to ensure you succeed as well.

Do not delay if auto-renewal charges are unexpected or unwelcome. You have the right to stop them, and you can do so today. Visit Tocancel.com for guidance on cancelling other subscriptions and services, and remember: your money, your rules.