Cancel Worthpoint: The Right Way

How to cancel Worthpoint and stop unwanted charges in singapore

What Worthpoint is and why you might cancel

Worthpoint is a subscription service that gives you access to historical auction records, price guides and collectible databases. Dealers, collectors, researchers and estate organisers use it to verify item values and track provenance across multiple collectible categories. You pay a monthly or annual fee to search sales data and view image-backed listings.

People cancel Worthpoint for several reasons: they complete their research project, find the pricing data unhelpful, prefer free alternatives, or realise they are still being charged each month without using the service. At Tocancel, we have helped thousands of consumers understand their rights and take control of unwanted subscriptions by walking them through the exact cancellation steps.

Who typically uses Worthpoint

Worthpoint attracts antique dealers, serious collectors, estate sale organisers and academic researchers who need reliable historical auction data to make informed decisions. If you signed up for a one-time valuation project or realised you prefer in-person appraisals over digital lookups, cancellation is straightforward once you know the right process.

Common reasons to cancel Worthpoint

You might cancel because the subscription fee no longer justifies the value you receive, you have completed your research, you found cheaper alternatives, or you did not realise you were being automatically charged. Whatever your reason, Tocancel is here to guide you through cancellation step by step so you stop the charges and claim any refund you are entitled to.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when buying goods and services, but digital subscriptions have limited automatic cooling-off rights. Understanding your legal position helps you negotiate refunds confidently and know when to escalate a complaint to the Consumers Association of Singapore (CASE).

What the consumer protection (Fair trading) act covers

The Consumer Protection (Fair Trading) Act applies to Worthpoint as a service provider. Under this law, the company must make clear how often you will be charged, display all fees upfront, and provide a clear mechanism for you to cancel. If Worthpoint failed to disclose any material term (such as auto-renewal dates or charges), you have grounds to dispute the charge and claim a refund.

Your legal position is this: you have the right to cancel any subscription service, and the company must process that cancellation without unreasonable delay. If Worthpoint continues to charge you after you have submitted a cancellation request, you can lodge a complaint with the Consumers Association of Singapore (CASE) or your credit card issuer for a chargeback.

Cooling-off rights for digital services

Singapore's Consumer Protection Act does not automatically grant a 14-day cooling-off period for digital services once delivery has begun. However, if you purchased through an app store (Apple App Store or Google Play), you may have a limited refund window (often 14 to 30 days from purchase) if you request it promptly through that platform.

If you purchased directly from Worthpoint via web, you have the right to cancel your subscription at any time, though the company is entitled to collect payment for the current billing period. Request your refund in writing to strengthen your case, especially if you cancelled within the first few days of signing up.

Pricing and subscription plans

Worthpoint offers multiple subscription tiers and billing frequencies. Understanding your current plan and renewal date is essential before you cancel, as it affects your refund eligibility and the exact cancellation deadline you need to meet.

Current subscription plans and billing cycles

Where to find your billing information

Check your credit card statement or bank app to see where you are being charged. Worthpoint subscriptions appear under "Worthpoint" or the parent company name; app store subscriptions appear under Apple or Google. Note your next renewal date now, as this is your cancellation deadline to avoid the next charge.

How to cancel Worthpoint on each platform

Cancellation steps differ depending on whether you subscribed directly via Worthpoint's website, Apple App Store or Google Play. Follow the method that matches your purchase channel to ensure your cancellation is processed correctly.

Cancel your Worthpoint web subscription

If you subscribed directly through Worthpoint's website, you must contact the company or use their account settings to cancel. This is the most reliable method because you have a written record of your cancellation request.

1. Log in to your Worthpoint account at the official website.
   • Use the email and password you registered with.
   • If you cannot log in, reset your password using the "Forgot password" link.
2. Navigate to your account settings or subscription management page.
   • Look for tabs labelled "Account", "Billing", "Subscription" or "Settings".
   • Some services place this under "My Profile" or "Preferences".
3. Find the option to cancel or manage your subscription.
   • Click "Cancel subscription", "End membership" or similar wording.
   • The system may ask you to confirm or select a reason for cancellation.
4. Follow any prompts to complete the cancellation.
   • Take a screenshot of the confirmation page showing your cancellation was successful.
   • Note the cancellation date and any reference number provided.
5. Email Worthpoint support to confirm your cancellation in writing.
   • Send a follow-up email to [email protected] (or the email address listed on their website).
   • State your full name, account email, and the date you cancelled.
   • Ask for written confirmation that your subscription is terminated.
   • Keep this email and their reply for your records.

Cancelling via your Worthpoint account is the fastest method, but always send a written confirmation email to Tocancel for protection in case the company later claims they received no cancellation request.

Cancel your apple app store subscription

If you subscribed to Worthpoint through the Apple App Store on iPhone or iPad, you must cancel through Apple Settings, not within the app itself. App cancellations are managed entirely by Apple.

1. Open Settings on your iPhone or iPad.
   • Look for the Settings app icon (usually grey with gears).
2. Tap your name at the top of the Settings menu.
   • If you have multiple Apple accounts, ensure you are signed in to the account that purchased the Worthpoint subscription.
3. Select "Subscriptions".
   • This option appears in the menu after you tap your name.
4. Find Worthpoint in the subscriptions list and tap it.
   • Scroll through the list if you have multiple active subscriptions.
   • The list shows your billing frequency and next renewal date.
5. Tap "Cancel Subscription" at the bottom of the Worthpoint entry.
   • Apple will ask you to confirm and may offer discounts to keep you subscribed.
   • Proceed with cancellation.
6. Verify cancellation on your receipt.
   • Once cancelled, Apple sends a confirmation email to your Apple account email address.
   • Screenshot this email as proof of cancellation.

Apple's cancellation is immediate, and your subscription ends at the current billing cycle end date. You retain access until that date, then the service stops automatically.

Cancel your google play subscription

If you subscribed to Worthpoint through Google Play on Android, you must cancel through the Google Play app or website. Google manages all app store subscriptions independently.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon (usually a circle in the top right corner).
2. Select "Manage subscriptions" or "Payments and subscriptions".
   • The exact label varies depending on your Android version.
   • If you cannot find this, tap "Settings" then "Subscriptions".
3. Find Worthpoint in your active subscriptions list.
   • The list shows your plan, price and next renewal date.
4. Tap on Worthpoint to open the subscription details.
   • Review your renewal date to confirm when the next charge occurs.
5. Tap "Cancel subscription" or "Unsubscribe".
   • Google may show a retention screen asking why you are cancelling.
   • Select your reason and proceed.
6. Confirm the cancellation.
   • Google sends a confirmation email to your Google account.
   • Save this email as your cancellation proof.

Google Play cancellations take effect immediately, and you lose access at the end of your current billing cycle. No further charges occur after that date.

What happens after you cancel

Once you submit a cancellation request, Worthpoint processes it and confirms the end date of your subscription. Understanding what to expect helps you verify that the cancellation worked and allows you to act quickly if any issues arise.

Your access after cancellation

You retain access to Worthpoint until the end of your current billing cycle, even after you cancel. For example, if you cancel on 15 May and your next renewal was 30 May, you can still use the service until 30 May. After that date, your login ceases to work and you are logged out of all devices.

Monitoring for unwanted charges

After your billing cycle ends, check your credit card or bank statement for 30 days to confirm that no further charges appear. If Worthpoint charges you again after you cancelled, contact your bank or credit card issuer immediately and request a chargeback or reversal. Provide them with your cancellation confirmation email as evidence.

At Tocancel, we recommend keeping all cancellation confirmations for at least 12 months in case you need to dispute a charge later.

How to request a refund

Your refund eligibility depends on when you cancelled, how you subscribed and Singapore's consumer protection rules. The sooner you request a refund after cancelling, the stronger your case.

When you qualify for a refund

You are most likely to receive a refund if you cancelled within 7 days of your initial purchase, you did not use the service substantially, or Worthpoint failed to disclose material billing terms. If you cancelled mid-cycle on a monthly plan, the company may offer a pro-rata refund (a partial refund for the unused portion of the month).

How to request your refund

1. Gather your cancellation proof.
   • Collect your cancellation confirmation email, screenshot of the confirmation page, and any reference numbers.
2. Contact Worthpoint support in writing by email.
   • Use the support email listed on Worthpoint's official website.
   • State your full name, account email, subscription purchase date and cancellation date.
   • Clearly request a refund and explain why you believe you are entitled to one (e.g., purchased within 7 days, service not used, failed disclosure).
3. Keep copies of all correspondence.
   • Save your refund request email, Worthpoint's reply and any follow-up messages.
4. If Worthpoint refuses or does not reply within 14 days, escalate to CASE.
   • File a complaint with the Consumers Association of Singapore (CASE) with all your email records attached.
   • CASE will mediate the dispute and pressure Worthpoint to resolve it fairly.
5. If CASE mediation fails, dispute the charge with your bank or credit card issuer.
   • Provide them with your CASE complaint reference number and all correspondence.
   • Request a chargeback or payment reversal.

App store refunds (Apple or Google) are handled by those platforms, not by Worthpoint, so submit your refund request to Apple or Google if you subscribed through their store.

Common cancellation mistakes to avoid

Many people delay cancelling because they worry about losing access or facing a penalty. In reality, the biggest mistake is waiting until after your renewal date because you will be charged again before your cancellation takes effect.

Mistake 1: cancelling after the renewal date

If your renewal date is 30 May and you cancel on 31 May, Worthpoint charges you for the next month on 30 May before your cancellation processes. To avoid this, cancel at least 48 hours before your renewal date. Note your renewal date on your phone calendar now so you do not miss it.

Mistake 2: assuming deletion of the app cancels your subscription

Deleting the Worthpoint app from your phone does not cancel your subscription. The app is just the interface; your subscription remains active in the background. You must formally cancel through your account settings or app store to stop charges.

Mistake 3: not saving your cancellation confirmation

If Worthpoint later claims they never received your cancellation request, you have no proof. Always take a screenshot of the cancellation confirmation screen and save the confirmation email. These become your legal evidence in any dispute with Tocancel's help.

Mistake 4: cancelling through the wrong channel

If you subscribed through Apple, do not cancel through Worthpoint's website; cancel through Apple Settings instead. Cancelling through the wrong channel may not process correctly, and Worthpoint will still charge you. Verify your subscription source on your credit card statement before you start.

Comparing cancellation methods and platforms

Different cancellation routes have different timescales, confirmation methods and refund policies. This table helps you choose the fastest and safest approach based on where you subscribed.

Direct web cancellation through your Worthpoint account is the most reliable method because you receive immediate confirmation and can follow up by email. Always choose this option if you subscribed directly with Worthpoint.

If Worthpoint refuses to cancel

If Worthpoint ignores your cancellation request, claims they never received it, or continues charging after you cancelled, you have clear consumer protection remedies available in Singapore.

Your escalation steps

First, send a formal written demand to Worthpoint by email (with a read receipt request) stating that you cancelled on a specific date and demand immediate cessation of charges. Include your cancellation confirmation as an attachment. Give the company 14 days to reply.

If Worthpoint does not respond or refuses, lodge a complaint with the Consumers Association of Singapore (CASE). CASE will contact Worthpoint on your behalf and mediate the dispute at no cost to you. Worthpoint is more likely to cooperate when CASE becomes involved because poor complaint resolution damages their reputation.

If CASE mediation fails, contact your credit card issuer or bank and request a chargeback. Provide them with your CASE complaint reference number, the cancellation confirmation and proof of the unwanted charges. Your bank has the power to reverse the charge and refund you directly.

Your legal position if the company refuses

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription at any time. If Worthpoint continues to charge you after you cancelled, this breaches the law, and you can pursue the company through the Small Claims Tribunal (for claims under SGD 10,000) or file a police report for fraud if the charges are deliberate.

Checklist before and after cancellation

Use this checklist to ensure you have completed every cancellation step correctly and have all the documentation you need.

Should you cancel Worthpoint?

Decide whether to cancel based on the value you receive versus the cost. If you use Worthpoint regularly and trust its data, the cost may be justified. If you have not logged in for weeks, find the pricing unhelpful or discovered free alternatives, cancellation makes financial sense.

Tocancel's view: If you are reading this page, you probably already know the answer. The fact that you are researching cancellation suggests Worthpoint no longer fits your needs. Do not wait for another billing cycle. Cancel now using the method that matches your subscription source, confirm the cancellation in writing, and monitor your statements for 30 days.

Contact Worthpoint if you have questions

Before you cancel, consider reaching out to Worthpoint's support team if you have specific questions about your plan, pricing, or a potential refund. However, do not rely on phone calls or live chat alone; always follow up by email to create a written record.

Worthpoint support contact details appear on the official Worthpoint website. Verify any email address or phone number by visiting the website directly rather than clicking links in emails, as scammers sometimes impersonate support channels.

Key takeaways on cancelling Worthpoint in singapore

You have clear consumer rights under Singapore's Consumer Protection (Fair Trading) Act. You can cancel Worthpoint at any time by using your account settings (web), Apple Settings (Apple App Store) or Google Play app (Android). Always send a follow-up email to Worthpoint support to confirm your cancellation in writing, and monitor your credit card for unwanted charges for 30 days afterward.

If Worthpoint refuses to cancel or continues charging, lodge a complaint with the Consumers Association of Singapore (CASE) or request a chargeback from your bank. Request a refund if you cancelled within 7 days of purchase or did not use the service substantially; your refund case is stronger if you have written cancellation confirmation.

Tocancel has helped thousands of consumers cancel subscriptions safely and recover refunds by providing step-by-step guidance tailored to each platform and consumer protection framework. Your subscription belongs to you, and you can end it whenever it no longer serves your needs. Follow the steps above, keep your cancellation proof, and monitor your statements. You are in control.