Cancel Beautyfix: The Right Way

How to cancel Beautyfix and protect your rights in singapore

Why you might cancel Beautyfix

Beautyfix is a subscription beauty service that delivers curated skincare, makeup and wellness products to your door each month. The service also operates a BeautyFix MedSpa membership tier, which offers discounted or bundled aesthetic treatments. Many subscribers in Singapore find value in discovering new brands without full-size commitments, but equally, many decide the service no longer works for them.

You might cancel because your box contents feel repetitive, because you prefer choosing your own products, because the monthly cost stretches your budget, or because the MedSpa commitment no longer fits your life. Beautyfix operates primarily as a US-based service with no Singapore support centre, which means customer service can be slower and more frustrating than local alternatives. The good news: you have clear consumer rights in Singapore that protect your ability to cancel, and Tocancel is here to walk you through the exact steps.

Common reasons subscribers cancel

Box contents no longer appeal to your taste or skin type. The monthly fee (S$29.70 to S$33.70 depending on your plan) no longer fits your budget. You feel locked into a longer commitment you now regret. You discover you prefer shopping for beauty products yourself rather than receiving curated selections. You have moved away from Singapore or changed your beauty routine significantly. You find the MedSpa membership overlaps with other treatments you already use.

Each of these reasons is valid, and none requires you to justify cancellation to Beautyfix.

Your legal position under singapore consumer law

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel any subscription within 14 days of purchase without penalty, provided you notify Beautyfix within that window. If Beautyfix refuses to honour your cancellation request, delays processing without good reason, or charges you after you have requested cancellation, you can escalate to the Consumers Association of Singapore (CASE) or file a complaint with the Competition and Consumer Commission of Singapore (CCCS). Document all cancellation requests and responses in writing, as this gives you a clear paper trail if a dispute arises. Your right to cancel is not negotiable, and Tocancel recommends keeping records of every email and confirmation you send.

Beautyfix subscription plans and pricing

Understanding your current plan is essential before you cancel, because different commitments have different early termination implications and refund eligibility.

Current plans and monthly costs

Key pricing and platform notes

Beautyfix pricing in Singapore derives from US listings converted to SGD, so the exact amount you pay may vary slightly depending on your purchase channel. If you subscribed through the App Store or Google Play, you pay whatever price is listed in that store's local currency on the date of purchase. Your payment statement shows your exact plan tier and billing date. Before you cancel, log into your account or check your email invoice to confirm which plan you are on, as this directly affects your refund eligibility and any early termination fees. Tocancel advises taking a screenshot of your current plan details before you submit your cancellation request, so you have evidence if Beautyfix disputes your terms later.

How to cancel Beautyfix

Your cancellation method depends entirely on where you purchased your subscription and what tier you hold.

Cancelling a Beautyfix membership through email

This is the primary method for cancelling a direct Beautyfix subscription or BeautyFix MedSpa membership.

1. Send a cancellation email to [email protected]
   • Use the subject line: "Cancellation Request - [Your Full Name]"
   • Include your full name, email address linked to your account, and the date you wish the cancellation to take effect
   • State clearly: "I wish to cancel my Beautyfix subscription/MedSpa membership effective immediately" (or on your preferred date)
   • Keep the email brief and factual - no need to explain why you are cancelling
2. Request a cancellation confirmation
   • Ask Beautyfix to reply with a confirmation email that includes the date your subscription ends and any refund details
   • Do not rely on verbal cancellations or social media messages
3. Wait for written confirmation
   • Beautyfix should respond within 2 to 5 business days
   • If you do not receive a response within one week, send a follow-up email or escalate via Tocancel's guidance below
4. Check your next billing date
   • Log into your Beautyfix account to confirm your subscription status has changed to "Cancelled" or "Inactive"
   • If you are still charged after the cancellation date, contact Beautyfix immediately and request a refund

Cancelling an app store subscription (iPhone or iPad)

If you purchased Beautyfix through Apple's App Store, you must cancel through your Apple account, not directly with Beautyfix.

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen, then select "Subscriptions"
3. Find "Beautyfix" in the list and tap it
4. Tap "Cancel Subscription" and follow the on-screen prompts
5. Apple will ask you to confirm the cancellation and may offer you a discount to stay. You can decline and proceed with cancellation
6. You will receive an email confirmation from Apple within minutes
7. Your Beautyfix access ends at the end of your current billing cycle, not immediately

If you subscribed via Apple and encounter issues, contact Apple Support directly at support.apple.com, as they manage the subscription relationship on Apple's infrastructure.

Cancelling an android subscription (Google play)

If you purchased Beautyfix through Google Play, you must cancel through your Google Play account.

1. Open the Google Play Store app on your Android phone or tablet
2. Tap the profile icon in the top right corner
3. Select "Payments and subscriptions," then tap "Subscriptions"
4. Find "Beautyfix" and tap it
5. Tap "Cancel subscription"
6. Google will ask you to confirm the cancellation. Select "Yes, cancel" when prompted
7. Your subscription ends at the end of your current billing cycle
8. You will receive a confirmation email from Google Play

Google Play will process your cancellation within 24 hours. Your Beautyfix access remains active until your paid billing cycle ends, after which the subscription terminates automatically.

Cancelling a MedSpa appointment or handling no-shows

If you want to cancel a specific MedSpa appointment rather than your entire membership, or if you need to report a no-show, use the appointment-specific contact channel.

1. Email [email protected] with your appointment details
2. Include the date and time of your appointment, your full name, and your membership number (if you have it)
3. Request the cancellation or clarify your no-show status
4. Alternatively, call the US phone number listed on your invoice (note: this is US-based, so confirm the time zone before calling)
5. Request written confirmation of the appointment cancellation via email

Appointment cancellations differ from membership cancellations, so be clear about which you want to process.

Refunds and billing timeline after cancellation

Understanding what happens to your money and when is critical to protecting yourself from surprise charges.

Refund eligibility under the 14-day cooling-off period

Under the Consumer Protection (Fair Trading) Act, you have an automatic right to cancel and receive a full refund if you request cancellation within 14 calendar days of your first purchase. This cooling-off period applies regardless of whether you have used the product. If you cancel within 14 days, Beautyfix must refund your payment in full, including any subscription fee you paid upfront. You should receive this refund within 7 to 14 working days after Beautyfix processes your cancellation.

Early termination of longer-term plans

If you subscribed to a 3-month, 6-month, or 12-month plan and cancel before the commitment period ends, Beautyfix may charge an early termination fee. The amount depends on your plan terms and how much of the commitment remains. For example, if you cancel a 6-month plan after 2 months, you may owe a penalty for the remaining 4 months of service. However, Tocancel advises checking whether this fee is genuinely enforceable under Singapore law, as some termination clauses are considered unfair contract terms and can be challenged through CASE or the CCCS.

Timing of the final charge and future billing

After you cancel, Beautyfix will process your final billing on your regular billing date if your cancellation takes effect in the middle of a cycle. For example, if your billing date is the 15th of each month and you cancel on the 10th, you may still be charged on the 15th for the remainder of that cycle. Your subscription will then terminate after that final charge. Check your account confirmation to see the exact end date. If Beautyfix charges you after your cancellation date has passed, contact them immediately and request a refund for the unauthorised charge. If they refuse, escalate to the CCCS or CASE.

What to do after your cancellation is confirmed

Cancellation is not complete until you have verified it in your account and confirmed no further charges will occur.

Verification and ongoing monitoring

Log into your Beautyfix account within 48 hours and check that your subscription status shows as "Cancelled," "Inactive," or "Ended." If it still shows "Active," contact Beautyfix again and ask why your cancellation has not been processed. Save a screenshot of this status page for your records. Set a calendar reminder for one week after your cancellation date to check your bank or credit card statement and confirm that no new charge from Beautyfix has appeared. If you see a charge you did not expect, contact your bank immediately and report it as unauthorised. Tocancel recommends monitoring your statements for at least 30 days after cancellation, as some companies attempt to re-bill after you cancel.

Receiving your final box or appointment

If you cancel in the middle of a billing cycle, you may still receive a beauty box or MedSpa service that was already paid for or in the queue. This is not a problem; you are entitled to keep it. There is no need to return it or refuse delivery. If you received a box after your cancellation was confirmed and you believe you should not have been charged, contact Beautyfix and request a refund for that unexpected shipment.

Protecting your account after cancellation

After you cancel, change your Beautyfix account password to prevent re-activation or unauthorised access. Remove or update any saved payment methods in your account so that Beautyfix cannot re-charge you if your subscription is accidentally re-enabled. If you used a virtual credit card number or a disposable card to pay for Beautyfix, that number may already be expired, which provides automatic protection against future charges.

Common mistakes when cancelling Beautyfix

Cancelling a subscription can feel stressful, especially if you are not sure whether you are doing it correctly or whether you will be charged again. The good news is that most cancellation mistakes are easily fixed once you know what to avoid.

Mistake 1: assuming your subscription has ended because you stopped using it

Many subscribers believe that if they stop logging in or stop opening beauty boxes, their subscription automatically cancels. This is not true. Beautyfix will continue to charge you until you formally request cancellation via email, phone, or the app. Inactivity does not equal cancellation. Your credit card will be charged on every billing date until you actively cancel. Always send a formal cancellation request in writing.

Mistake 2: cancelling through the wrong contact email

Beautyfix operates two email addresses: [email protected] for subscription and membership cancellations, and [email protected] for appointment-specific issues. If you email the wrong address, your cancellation may be ignored or delayed. Always use [email protected] to cancel your subscription. Tocancel advises sending your cancellation to both addresses and asking for confirmation from both, just to be safe.

Mistake 3: not requesting written confirmation

If you cancel verbally or via social media, you have no proof that you asked to cancel. Always request a written confirmation email from Beautyfix that includes the date your subscription ends and your confirmation number. Without written evidence, you cannot dispute a charge or prove cancellation if Beautyfix later claims they never received your request.

Mistake 4: ignoring charges after you cancelled

If you see a charge from Beautyfix after your cancellation date, contact them immediately. Do not assume it is a mistake that will resolve itself. Beautyfix may have processed your cancellation incorrectly or re-enabled your subscription by accident. Contact Beautyfix within 7 days of the unexpected charge and request a full refund. If they refuse, file a chargeback through your bank and report the issue to the CCCS.

Mistake 5: cancelling through your bank instead of Beautyfix

Some people ask their bank to block Beautyfix charges instead of cancelling directly with Beautyfix. This creates a paper trail that makes you look like you are avoiding payment rather than legitimately cancelling. Always cancel directly with Beautyfix first. If Beautyfix ignores your cancellation request, then escalate to your bank for a chargeback. Tocancel recommends exhausting direct cancellation first to protect your consumer standing.

If Beautyfix refuses to cancel your subscription

If Beautyfix does not respond to your cancellation request within 7 days, does not process your cancellation within the promised timeframe, or explicitly refuses to cancel, you have legal remedies in Singapore.

Escalation to the consumers association of singapore (CASE)

CASE is Singapore's official consumer protection body. You can lodge a complaint at www.case.org.sg or call 6100 0315 if Beautyfix breaches your rights. CASE will attempt to mediate between you and Beautyfix. You will need to provide copies of all cancellation requests, responses from Beautyfix, and evidence of charges. CASE's mediation service is free. If mediation fails, CASE can refer your case to the Small Claims Tribunal for disputes under S$5,000, or to the District Court for larger amounts.

Escalation to the competition and consumer commission of singapore (CCCS)

The CCCS enforces the Consumer Protection (Fair Trading) Act. If Beautyfix uses unfair contract terms, misleads you about cancellation rights, or engages in aggressive marketing tactics, you can report this to the CCCS at www.cccs.gov.sg. The CCCS investigates systemic consumer complaints and can take enforcement action against Beautyfix if they find breaches.

Chargeback through your bank or credit card issuer

If Beautyfix continues to charge you after you cancel, contact your bank or credit card company and request a chargeback (also called a dispute or reversal). Provide your bank with copies of your cancellation email and Beautyfix's confirmation (if available). Your bank will investigate and, if they agree the charge was unauthorised, will refund you and reverse the transaction to Beautyfix. This typically takes 5 to 10 business days. Your bank may freeze or close Beautyfix's merchant account if too many chargebacks are filed, which incentivises Beautyfix to process cancellations correctly.

Legal action in the small claims tribunal

If the amount in dispute is under S$5,000, you can file a claim in the Small Claims Tribunal without needing a lawyer. The cost to file is minimal (around S$10 to S$50 depending on the claim amount), and the process is designed to be simple and accessible. You will need to provide evidence of your cancellation request and proof of unauthorised charges. Tocancel recommends consulting a free legal advice service like the Law Society of Singapore before filing, to understand your chances of success and your next steps.

Before you cancel: key information to gather

Having the right information ready before you contact Beautyfix makes the cancellation process faster and clearer.

Summary: your cancellation checklist

Use this checklist to confirm you have completed every step of the cancellation process correctly.

• Gathered your account email, membership number, and current plan details
• Determined your purchase date to confirm whether you are within the 14-day refund period
• Decided whether to cancel via email ([email protected]), your app store account, or phone
• Sent your cancellation request in writing and received a confirmation email from Beautyfix
• Requested a cancellation confirmation that includes your subscription end date and any refund timeline
• Checked your account status within 48 hours to confirm your subscription shows as "Cancelled"
• Saved screenshots of your cancellation confirmation and account status page
• Set a calendar reminder to monitor your bank statement for 30 days after cancellation
• Confirmed that no new charge appears after your cancellation end date
• Changed your account password and removed saved payment methods to prevent re-activation

Contact information for cancellation

Use these official Beautyfix contact details to submit your cancellation request.

Final takeaway: you have the power to cancel

Cancelling Beautyfix is straightforward when you follow the correct process and understand your rights. You are protected by Singapore's Consumer Protection (Fair Trading) Act, which gives you a 14-day cooling-off period and the right to escalate to CASE or the CCCS if Beautyfix refuses your request. Whether you are cancelling because the box contents no longer appeal to you, because the monthly cost no longer fits your budget, or because you prefer choosing your own products, your decision is valid and is backed by law. Document every cancellation request in writing, request written confirmation from Beautyfix, and monitor your account and bank statements for 30 days after cancellation to ensure no unauthorised charges occur. If Beautyfix refuses to cancel or continues to charge you, you have clear remedies: file a complaint with CASE, escalate to the CCCS, or request a chargeback through your bank. Tocancel has helped thousands of consumers cancel subscriptions confidently and reclaim their money, and we are here to support you through every step of the process. Take action today, send that cancellation email, and take back control of your beauty budget.