Cancel Ipsy: The Right Way

How to cancel your Ipsy subscription and reclaim control of your beauty spending

Understanding Ipsy and why you might want to cancel

Ipsy is a US-based beauty subscription service that delivers a curated "Glam Bag" of makeup, skincare, and beauty products to your door each month. As a Singapore subscriber, you pay in US dollars, which your bank converts to Singapore dollars (SGD) on your billing date. The service renews automatically every month until you take action to stop it.

You might decide to cancel for many reasons: the products no longer suit your preferences, you are managing multiple subscriptions, costs have added up unexpectedly, or you simply want to pause spending. Whatever your reason, cancelling your subscription is your right as a consumer, and Tocancel is here to guide you through the process with confidence and clarity.

How ipsy's billing cycle works

Ipsy charges your payment method automatically on your set billing date each month. Your subscription continues indefinitely until you cancel. Critically, Ipsy enforces a cancellation cutoff on the 25th of each month at 11:59 PM Pacific Time (PT). If you cancel before this deadline, your subscription stops immediately and you avoid the next charge. If you cancel after the cutoff, you will be charged for the following month before your cancellation takes effect.

This means timing your cancellation correctly is essential to avoid unexpected charges.

How currency conversion affects your actual cost

Ipsy prices all subscriptions in US dollars (USD). When you pay from Singapore, your bank or card issuer converts the USD amount to SGD using their exchange rate on the day of billing. They may also apply a foreign transaction fee, typically between 1% and 3%. A USD 13 subscription might cost you SGD 18 to SGD 20 depending on the exchange rate and fees your financial institution charges.

Always check your credit card or bank statement after billing to see the exact SGD amount deducted and identify any foreign transaction fees you are being charged.

Ipsy pricing and subscription tiers explained

Ipsy offers three main subscription levels, each with different product counts and price points.

Below is a breakdown of the typical plans available. Ipsy updates pricing and plan names periodically, so visit their official website to confirm current rates and any promotional offers before you subscribe or cancel.

What you actually pay in singapore dollars

Your total SGD cost depends on three factors: the USD subscription price, your bank's exchange rate on billing day, and any foreign transaction fees. A USD 13 plan might cost between SGD 18 and SGD 20. A USD 50 premium plan could range from SGD 70 to SGD 78 after conversion and fees.

Promotional discounts and first-month offers change frequently. Check your Ipsy account dashboard or their official website for current pricing before you commit to a subscription, and before you decide whether cancellation is right for you.

Your consumer rights and what they protect

As a Singapore consumer, you are protected by the Consumer Protection (Fair Trading) Act, which gives you the right to fair and transparent treatment by service providers like Ipsy.

Your legal position on cancellation

You have the right to cancel any subscription service at any time. Ipsy's terms of service do not override your statutory consumer rights. You do not need a reason to cancel, and you should not be pressured into keeping your subscription. Your legal position is straightforward: once you submit a valid cancellation request, Ipsy must stop charging you and cease sending products.

If Ipsy continues to charge you after you have cancelled, or if they refuse to process your cancellation, you can escalate your complaint to the Consumers Association of Singapore (CASE). CASE can mediate disputes and help you recover unauthorized charges.

Refund rights and what to expect

Refunds depend on when you cancel within the billing cycle. If you cancel before the cutoff date (the 25th of each month at 11:59 PM PT), you will not be charged for the next billing cycle. If you have already been charged for a month you do not want, you may request a refund if you cancel before your product ships. Once your Glam Bag has been dispatched, you are typically not eligible for a refund, though you retain the right to return unwanted items in accordance with Ipsy's return policy.

Keep records of all cancellation requests and billing dates. If Ipsy charges you after you cancel, you have the right to dispute the charge with your bank and request a chargeback.

How to cancel your Ipsy subscription step-by-step

Cancelling Ipsy is straightforward when you follow these clear steps in the right order.

Cancellation via the Ipsy website and app

The easiest and fastest way to cancel Ipsy is through your online account. Follow these steps:

1. Log in to your Ipsy account on the official website or open the Ipsy mobile app.
   • Use your email address and password to access your account portal.
2. Navigate to your account settings or subscription management section.
   • Look for tabs or menu options labeled "Account", "Subscription", "Billing", or "Manage Membership".
3. Find the cancellation option within your subscription details.
   • You may see a button or link that says "Cancel Subscription", "Pause Membership", or "End Membership".
4. Click to initiate the cancellation process.
   • Ipsy may ask you to confirm your choice and may offer incentives (discounts, free months) to keep you as a subscriber.
   • Do not feel obligated to accept these offers if you have decided to cancel.
5. Review the cancellation confirmation screen carefully.
   • Confirm the date your subscription will end.
   • Check whether you will receive a final box before cancellation takes effect.
6. Confirm your cancellation.
   • Ipsy will display a confirmation message and send you a confirmation email.
7. Save or screenshot the confirmation email for your records.
   • This serves as proof of your cancellation request and protects you if any further charges appear on your account.

Cancelling online is the most reliable method because you receive instant confirmation and a record of your request.

Cancellation via email or customer support contact

If you prefer to cancel in writing or cannot access your online account, you can contact Ipsy's customer support team by email. Follow these steps:

1. Visit the Ipsy contact page or help centre on their official website.
   • Look for a "Contact Us" link or "Customer Support" section.
2. Send an email to Ipsy's customer support address clearly stating your cancellation request.
   • Include your full name, email address associated with your account, and your Ipsy account number.
   • Write: "I would like to cancel my Ipsy subscription effective immediately."
3. Request a cancellation confirmation in writing.
   • Ask Ipsy to confirm the cancellation date and the date your final charge will not be applied.
4. Keep a copy of your email and any responses from Ipsy.
   • This creates a paper trail and protects your consumer rights if disputes arise.
5. Monitor your bank account or credit card for billing activity over the next 2-3 weeks.
   • Check that no further charges appear after your cancellation date.

Email cancellation is slower than online cancellation but creates a formal record that strengthens your position if you need to dispute unauthorized charges later.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel stressful, especially if you are unsure of the process. Many consumers make small errors that delay their cancellation or leave them unprotected. Here are the pitfalls to sidestep.

Mistake 1: not timing your cancellation before the cutoff date

Ipsy's 25th-of-the-month cutoff is strict. If you cancel after 11:59 PM PT on the 25th, you will be charged for the next month. Mark the cancellation deadline on your calendar and submit your request at least one day before the cutoff to give yourself a safety margin.

Mistake 2: assuming pausing your subscription is the same as cancelling

Some subscription services offer a "pause" option that temporarily stops billing. Pausing is not the same as cancelling. If you pause instead of cancel, your subscription may automatically resume after a set period, and you will be charged again. If you want to end your subscription permanently, select "Cancel" or "End Subscription", not "Pause".

Mistake 3: not saving your cancellation confirmation

Always screenshot or save your cancellation confirmation email. If Ipsy charges you after cancellation, you need proof that you requested to cancel. Without this evidence, disputing the charge with your bank becomes much harder. Tocancel recommends keeping cancellation confirmations for at least 3 months after your final billing date.

Mistake 4: ignoring unexpected charges after you cancel

Check your bank or credit card statement for at least 30 days after your cancellation date. If an unauthorized charge appears, contact your bank immediately and file a dispute. Provide your cancellation confirmation as evidence. You have the right to request a chargeback if Ipsy has violated your cancellation request.

Mistake 5: not keeping contact with customer support documented

If you contact Ipsy by phone or chat, always follow up with a written email summarizing what you discussed. For example: "Following our phone call on [date], I am confirming my request to cancel my Ipsy subscription effective [date]." This creates a written record that protects you in disputes.

What happens after you cancel

After you submit your cancellation request, Ipsy will stop charging you and will not send further boxes to you.

Final box and shipment timing

If you cancel before the cutoff date, you may still receive a final box if it has already been dispatched. Check your cancellation confirmation email to see whether a final shipment is still in progress. If you do not want to receive this final box, you can refuse delivery or contact Ipsy to clarify whether you can decline it.

Access to your account after cancellation

After cancellation, you can still log in to your Ipsy account to view your order history and review past shipments. Your account remains in your name. If you decide to resubscribe in the future, you can do so using the same email address and preferences.

What to do with products you have received

Once you receive your final Glam Bag, you own those products outright. You can use them, keep them, give them away, or return them to Ipsy if they are unopened and within Ipsy's return window (typically 30 days from receipt). Check the return address and instructions that came with your box or visit the Ipsy help centre for their current return policy.

How to request a refund

Your refund eligibility depends on when you cancel and whether your final box has already shipped.

Refund scenarios and timelines

If you cancel before your billing date and before the 25th-of-the-month cutoff, you will not be charged at all. If you cancel after the cutoff but before your box ships, you may be eligible for a refund. Contact Ipsy's customer support immediately with your cancellation confirmation and request a refund for the charge you wish to reverse.

Once your box has shipped, Ipsy typically does not refund the subscription fee. However, you may return unopened products within 30 days for a refund or exchange. If Ipsy has charged you incorrectly or has not honoured your cancellation request, you have the right to dispute the charge with your bank and escalate your complaint to the Consumers Association of Singapore.

How to dispute a charge with your bank

If Ipsy continues to charge you after you cancel, or if you believe a charge is unauthorized:

1. Contact your bank or credit card issuer immediately.
   • Explain that you cancelled your Ipsy subscription and have a confirmation of that cancellation.
2. Provide your cancellation confirmation email and any correspondence from Ipsy.
   • Show your bank the date you cancelled and the date of the unauthorized charge.
3. Request a chargeback or reversal of the unauthorized transaction.
   • Your bank will investigate and, in most cases, reverse the charge within 30 days.
4. Keep records of all communication with your bank, including case reference numbers and correspondence dates.
   • This documentation protects you if further disputes arise.

Your bank is required to act on your behalf if you report an unauthorized charge. Use this right confidently.

Tocancel's cancellation checklist

Before you cancel, print or save this checklist to ensure you complete every step correctly.

Comparing beauty subscription alternatives

If you are cancelling Ipsy because you want a different beauty subscription experience, several alternatives are available to Singapore subscribers.

Each service has different cancellation policies, so read the terms carefully before you subscribe to any new beauty box.

Summary: your next steps to cancel Ipsy

Cancelling your Ipsy subscription is straightforward when you follow the correct process and respect the 25th-of-the-month cutoff deadline. You have the right to cancel at any time, and you do not need to justify your decision.

Log in to your account, click "Cancel Subscription", save your confirmation, and monitor your billing for the next 30 days. If any unauthorized charges appear, dispute them with your bank immediately. You are in control of your subscriptions and your spending. Tocancel has helped thousands of consumers cancel unwanted services with confidence and clarity, and we are here to support your decision to take back control of your beauty budget.

Ipsy cancellation contact information

If you need to contact Ipsy or file a formal cancellation request, use these official channels.

Customer support contact details

Visit Ipsy's official website and navigate to their "Contact Us" or "Help" section to find the current customer support email address and phone support hours. Ipsy's customer support team is based in the United States, so response times may take 2-5 business days.

For formal written cancellation correspondence or if Ipsy refuses your cancellation request, you may send registered mail to the address listed in your account terms of service or on their official website. Retain a copy of any registered mail receipt as proof of your cancellation request.

Escalation to consumers association of singapore

If Ipsy does not respond to your cancellation request or continues to charge you after you cancel, you can file a complaint with the Consumers Association of Singapore (CASE). CASE mediates disputes between consumers and service providers and can help you recover unauthorized charges. Visit case.org.sg to lodge a complaint or contact CASE by phone or email. Include your cancellation confirmation, billing statements, and all correspondence with Ipsy.

Tocancel recommends keeping all cancellation documentation for at least 6 months. Your records are your protection and your proof.

Cancelling Ipsy puts you back in control of your subscriptions and your money. You have the right, the knowledge, and the support to cancel with confidence. Start the process today.