Cancel Lashify: The Right Way to Get Your Refund

How to cancel your Lashify subscription and stop unwanted charges in singapore

What Lashify is and why you need an exit plan

Lashify is a direct-to-consumer lash extension brand that sells DIY professional-style lash systems and recurring subscription boxes to customers worldwide, including Singapore. The company operates from the United States but ships globally, offering both one-time purchases and membership subscriptions that charge your card on a regular schedule. If you've enrolled in a Lashify membership and now want to cancel, you're exercising a right that Singapore law protects - and Tocancel is here to walk you through every step.

This guide covers your legal position under Singapore's Consumer Protection (Fair Trading) Act, the exact cancellation methods available to you, what to expect after you cancel, and how to claim a refund if Lashify fails to honour your rights. Whether you signed up impulsively, found the product wasn't right for you, or simply want to stop recurring charges, Tocancel has helped thousands of consumers in your position take back control of their subscriptions.

Lashify's core products and subscription structure

Lashify's main offerings include the Control Kit starter pack, Gossamer lash refills, bonds, sealers and cleansers. Most customers purchase either one-time products or enrol in monthly or annual membership subscriptions that deliver lashes or curated boxes automatically. Understanding which type of service you're on is your first step to cancelling correctly. If you're unsure whether you have an active subscription or a one-time purchase, log into your Lashify account and check your billing history before proceeding.

Your consumer rights when cancelling a Lashify subscription in singapore

Singapore law gives you strong protections when you cancel subscriptions and pursue refunds, even for services based overseas. Your legal position is clear: you have statutory rights that no company can take away through its own terms and conditions.

The 14-day cooling-off period and distance contracts

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel distance contracts (like online subscriptions) within 14 days of purchase without penalty, provided the service has not yet been fully performed. This is your statutory cooling-off period, and it applies to Lashify subscriptions purchased online from Singapore. However, Lashify's own terms state that most subscription charges are non-refundable except where law requires otherwise. This creates a critical gap: Lashify's policy is stricter than Singapore law allows for newly purchased subscriptions.

If Lashify refuses to honour your 14-day cooling-off right, you can escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Tocancel recommends documenting your purchase date, subscription start date and all cancellation correspondence before escalating. Keep these records in a folder or email thread so you have proof of every step you've taken.

When you can claim a refund by law

You have a legal right to a refund if the service was faulty, not delivered, or if you cancel within 14 days of first purchase (provided the digital or physical service has not been substantially performed). Lashify's non-refund policy does not override this legal protection. If your subscription has been running for months, you fall outside the 14-day window for an automatic refund - though you still have the absolute right to cancel future charges immediately and stop any further debits to your card. This means you can halt recurring payments today, even if you cannot recover past charges.

Your legal position is this: you can always cancel a recurring subscription effective immediately, and Lashify cannot force you to pay for future months or years you no longer want.

How to cancel your Lashify subscription: step-by-step methods

Lashify offers several cancellation routes depending on how you signed up and your preferred contact method. Choose the approach that matches your account type and comfort level.

Cancel via the Lashify website or app

This is the most direct and fastest route for subscribers in Singapore who want to cancel immediately online.

1. Open your web browser and go to lashify.com (or open the Lashify mobile app if you use it).
2. Log in with your email address and password.
3. Navigate to your account settings or membership dashboard. Look for a link labelled "My Account", "Subscriptions", "Membership" or "Billing" in the top menu or settings menu.
4. Locate your active subscription and select the option to pause, skip or cancel.
   • Lashify often offers a pause option (typically 1-3 months) before full cancellation - use this only if you're unsure about quitting permanently.
   • If you see "Cancel subscription", click it and proceed to the next step.
5. Follow the on-screen prompts to confirm your cancellation. Lashify will ask you why you're leaving - you can skip this or provide feedback, but your answer does not affect your right to cancel.
6. Look for a confirmation message on screen, and check your email inbox (including spam/promotions folders) for a cancellation confirmation email within 1-2 hours. Keep this email as proof.

If you do not receive a confirmation email within 24 hours, contact Lashify support to verify your cancellation went through.

Cancel by email or chat support

If you prefer not to cancel online, or if the website method fails, you can contact Lashify's Concierge team directly.

1. Visit the Lashify website and locate the "Contact Us" or "Help" section (usually at the bottom of the page).
2. Select the email or live chat option. Live chat may be faster if available in your timezone.
3. State your request clearly: "I want to cancel my Lashify subscription effective immediately" and include your full name, email address and the date your membership started.
4. Ask Lashify to confirm in writing that your subscription has been cancelled and that no further charges will be applied.
5. Save the entire conversation (screenshot or download) as proof of your cancellation request.
6. Follow up with a confirmation email if you used live chat, writing: "Per our chat conversation on [date], please confirm my subscription cancellation by return email."

This method creates a paper trail and protects you if Lashify disputes your cancellation later. Email is slower but safer; live chat is faster but harder to prove if there's a dispute.

Cancel via your payment method

If you cannot cancel through Lashify's website or support, you can ask your bank or credit card provider to block recurring charges from Lashify.

1. Contact your bank or credit card issuer and ask them to revoke the recurring payment mandate (also called a "standing instruction" or "subscription authority") to Lashify.
2. Provide them with Lashify's merchant name and the date your subscription started.
3. Request written confirmation that the recurring payment has been blocked.
4. Still attempt to cancel directly with Lashify in parallel - blocking payment is a safety net, not a substitute for proper cancellation.

This method stops future charges but does not formally cancel your account with Lashify, so it may trigger dispute or collection attempts if the company tries to bill you again.

Pricing and subscription options at Lashify

Understanding what you're paying for helps you confirm what you're cancelling and whether you might qualify for a refund.

If you're within 14 days of your first purchase (especially the Control Kit or Annual Membership), your refund chances are strongest. If you're outside the 14-day window, you can still cancel future charges, but recovering past payments is harder unless the service was faulty or not delivered.

What happens after you cancel your Lashify subscription

Knowing what to expect after you submit your cancellation request removes confusion and helps you spot if something goes wrong.

Immediate effects and access changes

Within 24 hours of cancellation, your Lashify account will typically lose access to member-only pricing, exclusive products and early access to new launches. You can still log in to view your order history, but your subscription status will show as "cancelled" or "inactive". Your next scheduled delivery (if any) will be cancelled, and no further boxes will ship. This is normal and expected.

Refunds and timeline expectations

If you cancel within 14 days of your first purchase and the service has not been fully performed, you have a legal right to a full refund. Lashify typically processes refunds within 5-10 business days, though your bank may take an additional 2-5 business days to credit the money back to your original payment method. If a refund does not appear after 15 business days, contact Lashify support with your cancellation confirmation number.

If you're outside the 14-day window, refunds are not guaranteed under Lashify's policy - but you can still file a dispute if the product was faulty, not delivered, or misrepresented. Tocancel recommends keeping all product photos and communications in case you need to escalate.

Final charges and billing verification

After cancellation, monitor your bank or credit card statement for 2-3 billing cycles to ensure no further charges appear from Lashify. If you see a charge after your cancellation date, contact your bank immediately and file a dispute. This is your proof that the cancellation did not take effect, and your bank will reverse the charge and investigate on your behalf.

Your action: check your statement weekly for the next month, and flag any unexpected Lashify charges to your bank the same day you spot them.

Common mistakes to avoid when cancelling Lashify

Many customers cancel successfully but then miss follow-up steps that protect them. These mistakes are easy to avoid once you know them.

Not saving proof of cancellation

If Lashify later claims you never cancelled, you'll need evidence. Always screenshot your online cancellation confirmation, save cancellation emails, and note the date and time you cancelled. Without proof, your bank cannot defend you in a dispute.

Assuming pause means cancel

Lashify's "pause" feature pauses your subscription for 1-3 months, then automatically reactivates. If you want to cancel permanently, select "cancel", not "pause". Thousands of customers accidentally pause instead of cancelling and are shocked when charges resume.

Ignoring the 14-day window

If you're within 14 days of your first purchase, you have a legal right to a refund. Don't wait past day 14 if you want to maximize your chances of getting money back. Check your order confirmation email for the exact purchase date.

Not checking for hidden subscriptions

Some customers have multiple active subscriptions (e.g., a monthly renewal plus an annual membership). Log into your account and check "My Subscriptions" or "Billing" to see if you have more than one active service. Cancel each one separately.

Your refund checklist

Use this checklist to ensure you've covered every step and maximized your chances of a refund or successful cancellation.

Contacting Lashify and escalation contacts

If Lashify refuses to cancel or blocks your refund unfairly, here's where to escalate.

Direct Lashify contact methods

Lashify operates primarily from the United States and does not list a Singapore office or mailing address. To cancel or request a refund, use these official channels:

• Website: lashify.com - Use the "Contact Us" or "Help" section to access email or live chat support.
• Email: Contact Lashify's Concierge team via the website contact form. Include your full name, account email, subscription start date and cancellation reason.
• Payment address for disputes: If you paid by credit card, your bank or card issuer is also liable. Contact them to initiate a chargeback if Lashify refuses to cancel or refund.

Singapore regulatory escalation

If Lashify fails to honour your cancellation or refund rights after 14 days, escalate to:

• Consumers Association of Singapore (CASE): File a complaint at case.org.sg or call +65 6100 0820. CASE will investigate and mediate on your behalf.
• Competition and Consumer Commission of Singapore (CCCS): For unfair contract terms or systemic breaches, file a complaint at cccs.gov.sg or call +65 6100 0320.
• Your bank or card issuer: If Lashify continues to charge you after cancellation, ask your bank to dispute the transaction under their chargeback process.

Always provide these agencies with proof of your cancellation request (emails, screenshots, dates) and evidence that Lashify continued to charge you after you cancelled.

Summary and next steps

Cancelling your Lashify subscription is your right under Singapore's Consumer Protection (Fair Trading) Act, and it should take no more than 10 minutes online. The most important actions are to cancel immediately (within 14 days if you want a refund), save proof of your cancellation, and monitor your bank statement for any charges that continue after your cancellation date. If Lashify refuses to cancel or refund, CASE and CCCS are your regulatory levers, backed by law.

Tocancel has helped thousands of consumers cancel unwanted subscriptions like Lashify, recover refunds and understand their rights under Singapore law. Visit Tocancel today to find guides for cancelling any subscription in Singapore, access email templates you can use, and discover your consumer rights step by step. Tocancel is your trusted resource for taking back control of your recurring charges and holding companies accountable.

Your next step is simple: log into your Lashify account right now and click "Cancel subscription". Then save your confirmation email, and mark your calendar to check your bank statement in 5 days. You've got this.