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Cancel Lenskart: The Right Way to Get Your Refund
Learn how to cancel your Lenskart order and claim a refund quickly. Get expert tips with a 4.8/5 rating. Start your cancellation today!
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How to cancel your Lenskart order in singapore and claim your refund
Why you might want to cancel with Lenskart
Lenskart is Singapore's largest online and physical eyewear retailer, offering prescription glasses, sunglasses, contact lenses and lens-replacement services across digital and in-store channels. You can browse hundreds of frames online, book eye tests at their Singapore locations, and collect finished glasses or have them delivered to your home within days.
The service offers competitive pricing and frequent promotions-such as the popular "2 glasses for S$100" bundle-but circumstances change. Your prescription might shift, you may find a better deal, or you simply reconsidered the purchase. Whatever your reason, understanding your cancellation options and consumer rights under Singapore law will help you recover your money quickly and without frustration.
Tocancel is here to walk you through every step, so you know exactly what to expect and how to protect yourself throughout the cancellation process.
When cancellation is most likely to succeed
Timing is critical with Lenskart cancellations. You have the strongest position to cancel before your order is dispatched or before you collect custom-made glasses from a store. Once lenses enter production-particularly progressive or custom-index lenses-Lenskart typically cannot reverse the manufacturing process and may refuse your cancellation request. Therefore, act within 24 hours of placing your order if possible.
If you have paid for an in-store appointment or "Pay Now" service, cancel immediately to secure a full refund before work begins. Contact lenses and lens replacements follow stricter non-refund policies due to hygiene and safety reasons, so be realistic about your options in those categories.
Why you should act fast
Lenskart processes orders quickly, sometimes within hours of purchase. The moment you decide to cancel, reach out to customer support. Delays of even one or two business days can mean your order moves from "pending" to "in production," at which point you lose your cancellation right. Tocancel recommends treating cancellation requests as urgent-contact Lenskart on the same day you decide to cancel if possible.
Your consumer rights when cancelling with Lenskart
Singapore's Consumer Protection (Fair Trading) Act protects your right to cancel and obtain a refund under specific conditions.
Your legal position under singapore law
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a distance contract (online purchase) within 14 calendar days from the date you receive your order, without penalty and without providing a reason-as long as the goods have not been used. This is your statutory cooling-off period. For in-store purchases, you do not automatically have a 14-day right, but Lenskart's own cancellation policy may be more generous. The key principle is that any cancellation terms Lenskart offers must not contradict your legal rights under Singapore law.
If Lenskart refuses to refund you after you meet the legal conditions, you can lodge a complaint with the Consumers Association of Singapore (CASE) or escalate to the Ministry of Trade and Industry (MTI). CASE acts as the independent dispute resolution body and can mediate or arbitrate on your behalf.
What lenskart's cancellation policy typically covers
Lenskart allows cancellations under these conditions: orders cancelled before dispatch receive a full refund; orders cancelled after dispatch but before collection may incur a restocking fee (typically 10-15% of the order value); custom or lens-replacement orders cannot be cancelled once production begins; and contact lenses cannot be refunded once opened due to hygiene regulations. This means your refund depends on your order stage-the earlier you cancel, the better.
Act within 24 hours of placing your order to avoid your goods entering the fulfillment pipeline.
How to cancel your Lenskart order step by step
Follow these proven methods to cancel your Lenskart order and request a refund.
Cancel through the Lenskart website or mobile app
- Log into your Lenskart account using your email address and password.
- If you do not have an account, use the email address associated with your order.
- Navigate to "My Orders" or "Order History" in your account dashboard.
- On mobile, tap the menu icon (three lines) and select "Orders".
- Find the order you want to cancel and tap or click "Cancel Order".
- The button will only appear if your order is still in the "Pending" or "Processing" stage.
- Select your reason for cancellation from the dropdown menu (prescription changed, found better price, changed my mind, etc.).
- Lenskart uses this feedback to improve their service-be honest.
- Confirm your cancellation request by tapping "Submit Cancellation".
- You will receive an on-screen confirmation and an email confirmation within 5 minutes.
- Save or screenshot your cancellation confirmation email for your records.
- Note the cancellation reference number (usually starts with "CXL-" or "REF-").
If the "Cancel Order" button does not appear, your order has already progressed to dispatch or production-move to the contact method below.
Cancel by contacting Lenskart customer support
- Call Lenskart's customer service team at +65 6909 3333 (Monday-Friday, 9am-6pm SGT; Saturday-Sunday, 10am-5pm SGT).
- Have your order number and email address ready before calling.
- Tell the representative clearly: "I want to cancel order [number] and request a full refund."
- State this as a formal request, not a question-this creates a paper trail.
- Explain your reason briefly (you do not need to justify at length).
- If your order is still pending, the representative will process the cancellation immediately.
- Ask for a cancellation confirmation number and note the representative's name.
- Say: "Can you provide me with a cancellation reference number and your name for my records?"
- Request confirmation of the refund timeline (typically 7-14 business days to your original payment method).
- Ask: "When should I expect the refund to appear in my account?"
- Send a follow-up email to Lenskart's support team summarizing the call, including the cancellation number and representative's name.
- This creates written evidence of your request.
If the representative refuses to cancel, ask to speak with a supervisor or request that your complaint be escalated to the complaints department-do not accept a "no" without explanation.
Cancel via email if phone lines are unavailable
- Compose an email to Lenskart's support address (typically [email protected] or [email protected]).
- Check Lenskart's website for the current support email address, as addresses may change.
- Include your order number, full name, registered email address, and order date in the subject line: "Cancellation Request: Order [number]".
- Example: "Cancellation Request: Order LK-987654321 - John Lim"
- State your cancellation request clearly in the email body: "I am formally requesting cancellation of order [number] placed on [date]. I request a full refund to my original payment method."
- Keep the language professional and factual-do not vent frustration.
- Mention your reason briefly without over-explaining.
- Example: "My prescription has changed and I no longer need these glasses."
- Send the email and retain a copy for your records.
- Send it during business hours (Monday-Friday, 9am-5pm SGT) to ensure faster response.
- Follow up with a phone call within 24 hours if you do not receive a reply.
- Tell the representative: "I sent a cancellation email this morning and have not yet received confirmation."
Email provides a written record-always email after a phone call to confirm what you discussed.
Lenskart's pricing and current promotional offers
Below are verified pricing examples from Lenskart's 2025-2026 promotional calendar, showing typical offers and service fees in SGD. Use these as reference points; final prices may vary depending on your chosen frames, lens index and any active discounts at the time you browse.
| Plan or service | Price (SGD) | Period or type | What you get |
|---|---|---|---|
| 2 glasses for S$100 nett | S$100.00 | One-time voucher | Two pairs of prescription glasses with 1.56 anti-glare lenses, free eye test, 1-year warranty, 14-day exchange |
| Lens replacement (standard) | S$20.00 | One-time service fee | Basic 1.56-1.60 index anti-glare lenses with free eye test |
| Lens replacement (upgraded 1.67) | S$50.00 | One-time upgrade | Higher-index scratch-resistant lenses with blue-light filter at 50% discount |
| Online frames sale | S$10.00 (frame only) | One-time online sale | Hundreds of frames or polarized sunglasses; prescription lenses from S$20 plus service fee |
| Transition™ lens upgrade | S$75.00 | One-time add-on | Premium light-reactive lenses at 70% discount (regular S$250) |
How pricing affects your refund
If you cancel a "2 glasses for S$100" order before dispatch, you should receive a full S$100 refund (less any non-refundable service fees if they apply). Promotional bundles are refundable under the same conditions as standard orders. However, if Lenskart has already started producing your custom lenses, they may retain a portion of the fee to cover manufacturing costs-typically 10-15% of the order value. Always ask Lenskart upfront: "If I cancel now, will I receive a full refund or will there be a restocking fee?" This clarifies your financial position before you proceed.
Request a full refund in writing and cite your 14-day cooling-off right if Lenskart tries to impose an unauthorized fee.
What to expect after you cancel
Understanding the post-cancellation timeline helps you track your refund and know when to follow up.
Refund timelines and payment methods
Once Lenskart confirms your cancellation, your refund typically takes 7-14 business days to appear in your account. If you paid by credit card, the refund goes back to that card. If you paid by bank transfer or PayLah, the refund goes to your registered bank account. Lenskart does not hold refunds beyond 14 days without valid reason-if you do not see your money after 14 business days, contact them immediately and ask for proof of the refund submission.
Check your bank account or card statement 14 days after cancellation confirmation. If the refund has not appeared, contact Lenskart's support team with your cancellation reference number and request a refund status update.
If Lenskart refuses or delays your refund
If Lenskart delays your refund beyond 14 days or refuses to refund you despite meeting the cancellation conditions, escalate your complaint. First, send a formal letter to Lenskart's complaints department (see contact details below) citing the Consumer Protection (Fair Trading) Act and your 14-day right. Give Lenskart 7 days to respond. If they do not refund you, lodge a complaint with CASE (Consumers Association of Singapore) at www.case.org.sg or call 6100 0820. CASE will mediate on your behalf at no cost and can order Lenskart to refund you if the evidence is clear.
Keep all emails, cancellation confirmations, and proof of payment-these are your evidence if you need to escalate to CASE.
Common mistakes to avoid when cancelling
Many consumers lose money or face delays because they make preventable errors during the cancellation process. Learning what to avoid will protect your refund.
Mistake one: waiting too long to cancel
Every hour counts with Lenskart. Orders move from "pending" to "processing" to "dispatched" very quickly-sometimes within 4-6 hours. Once your order is dispatched, you lose your automatic cancellation right and may face a restocking fee. Therefore, cancel within 2 hours of placing your order if you have any doubt. Tocancel strongly advises that you decide whether you truly want the purchase before hitting the "checkout" button-this prevents regret cancellations entirely.
Mistake two: not documenting your cancellation request
If you only cancel verbally by phone without sending follow-up confirmation, Lenskart may claim they never received your request if a dispute arises later. Always email a summary of your phone call to Lenskart's support team within 24 hours, referencing the date, time, representative's name, and cancellation number. This creates an irrefutable paper trail.
Mistake three: accepting a partial refund without questioning it
If Lenskart offers you a refund that is less than you paid (e.g., S$85 instead of S$100), ask in writing why the fee has been reduced. If they claim a "restocking fee" or "service charge," ask them to cite the exact policy clause in their terms. Many restocking fees are not legally valid if your order was never dispatched or you cancelled before receiving the goods. Do not accept a reduced refund unless you have verified the fee is legitimate under Singapore's Consumer Protection (Fair Trading) Act.
Mistake four: assuming in-store purchases have the same 14-day right as online orders
The 14-day cooling-off period applies to distance contracts (online orders). In-store purchases fall under different rules-you do not have an automatic 14-day cancellation right unless Lenskart voluntarily offers one. However, if the goods are faulty or misrepresented (e.g., you were told they were "scratch-resistant" but they are not), you can still pursue a refund under the Consumer Protection (Fair Trading) Act. Check your receipt for Lenskart's in-store cancellation policy at the time of purchase.
Verify whether your purchase was online (14-day right applies) or in-store (Lenskart's policy applies) before you proceed with cancellation.
After cancellation: next steps and prevention
Once your cancellation is complete and your refund is processed, take these final steps to protect yourself and prevent future cancellations.
Verify your refund has been received
Check your bank account or credit card statement 14 business days after Lenskart confirms your cancellation. If the refund has not appeared, do not wait-contact Lenskart immediately and ask for proof that they submitted the refund to your bank. Banks occasionally delay crediting refunds, so ask your bank if they have received the funds from Lenskart. Keep a record of this communication in case you need to escalate to CASE.
How to prevent future cancellations
Cancellations are stressful and time-consuming. To avoid them in future: take your time choosing frames and lenses-do not rush checkout; use Lenskart's "virtual try-on" tool to see how frames look on your face before purchasing; confirm your prescription is current (less than 2 years old for glasses, less than 1 year for contact lenses); read customer reviews on frames you are considering; and use a payment method that offers buyer protection (credit card or PayLah). These steps reduce the likelihood you will regret your purchase and need to cancel.
Leave feedback with Lenskart and industry bodies
If you had a poor cancellation experience with Lenskart, share this feedback. Post a factual review on Google Maps or Trustpilot detailing your experience-include dates and specific challenges. File a complaint with CASE even if you eventually received your refund; CASE tracks patterns of complaints and uses this data to hold companies accountable. Your feedback helps other consumers and encourages Lenskart to improve their cancellation process.
Should you cancel or keep your Lenskart order?
Weigh your reasons against the costs and timeline to decide whether cancellation is right for you.
| Reason to cancel | Reason to keep | Recommendation |
|---|---|---|
| Prescription changed | You already have glasses that work | Cancel immediately if order has not dispatched; you will need new lenses anyway. |
| Found a cheaper price elsewhere | Price difference is less than 10% | Keep your order; cancellation takes time and price differences under 10% are normal market variation. |
| Changed your mind (genuine regret) | You will use the glasses | Keep; regret is not a legal reason for refund in most cases, only the 14-day cooling-off right applies. |
| Order placed by mistake (duplicate, wrong size) | You selected the wrong item | Cancel if order is pending; this is a valid reason and you have full legal protection. |
| Faulty or wrong item received | Item is exactly as described | You have the right to a refund; do not keep faulty goods. |
Contact details and escalation
Use these official Lenskart contact details to cancel your order or lodge a complaint.
Lenskart customer service channels
Phone (customer service): +65 6909 3333, Monday-Friday 9am-6pm SGT, Saturday-Sunday 10am-5pm SGT
Email (general inquiries and support): [email protected] or [email protected]
Registered office address (complaints and formal correspondence): Lenskart Solutions Pte. Ltd., 112 Robinson Road, #05-01, Singapore 068902
Live chat: Available on the Lenskart website during business hours
Escalation to consumer protection bodies
If Lenskart refuses to refund you or does not respond within 7 days, escalate your complaint to these Singapore authorities:
Consumers Association of Singapore (CASE): www.case.org.sg, telephone 6100 0820, email [email protected]. CASE offers free dispute resolution and can mediate with Lenskart or award compensation if you are entitled to it.
Ministry of Trade and Industry (MTI) Consumer Protection Division: Email [email protected] or call 6837 5858. MTI enforces the Consumer Protection (Fair Trading) Act and can take action against companies that breach your rights.
Small Claims Tribunal: If the refund is under S$10,000, you can file a claim at the Small Claims Tribunal (www.statcourts.gov.sg) without legal representation. Filing fees are minimal (typically S$10-50).
Summary: your right to cancel and refund checklist
Review this checklist to ensure you have taken every step to protect your cancellation and refund:
| Step | Action | Status |
|---|---|---|
| 1. Decide quickly | Cancel within 24 hours of placing your order | ☐ Done |
| 2. Use the right channel | Cancel via website, app, phone, or email (email is safest) | ☐ Done |
| 3. Document everything | Save cancellation confirmation email and reference number | ☐ Done |
| 4. Follow up in writing | Send email confirming your phone call if you called customer service | ☐ Done |
| 5. Track your refund | Check your bank account after 14 business days | ☐ Done |
| 6. Escalate if needed | File complaint with CASE if refund does not arrive after 14 days | ☐ Done |
Final thoughts: take action today with tocancel
Cancelling a Lenskart order feels daunting, but your rights under Singapore's Consumer Protection (Fair Trading) Act are clear and enforceable. You have the right to cancel online orders within 14 days and receive a full refund if the goods have not been used. Act quickly-contact Lenskart within 24 hours of placing your order, document your request in writing, and track your refund carefully.
If Lenskart refuses your refund or delays beyond 14 days, escalate to CASE or the Small Claims Tribunal. You have legal backing, and these bodies exist to help you recover your money. Tocancel has helped thousands of consumers cancel unwanted purchases and reclaim their refunds by staying organized, persistent, and informed. Whether your reason is a prescription change, buyer's remorse, or a genuine error, Tocancel's step-by-step guidance ensures you know exactly what to do and what to expect at every stage.
Do not let your cancellation request get lost in the system. Send your formal cancellation request to Lenskart today using the methods outlined above, and follow up with a written confirmation email within 24 hours. Tocancel stands with you-clear, empowered, and ready to recover your money.