Cancel Liveup: Step-by-Step Guide

How to cancel Liveup in singapore and protect your monthly budget

What is Liveup and why cancellation matters now

Liveup is a digital membership service that offers exclusive discounts, cashback rewards and premium access to deals across Singapore's retail and service sectors. You access it through mobile apps on iOS and Android, or via vendor websites. The service targets deal-hunters and frequent shoppers who want to maximise savings on everyday purchases.

However, many Singaporean consumers sign up for a free trial, enjoy the initial benefits, then discover that auto-renewal charges don't align with their actual spending habits. When you stop using the service but continue paying, you're subsidising a benefit that no longer serves you. This is why understanding your rights and cancellation options through resources like Tocancel is essential to protecting your wallet.

Who subscribes to Liveup and what they use it for

Liveup appeals to regular shoppers, e-commerce users and consumers seeking cashback on purchases. The real value depends on whether you actively redeem the deals and rewards offered. If you've stopped using the discounts or find the offers no longer match your shopping patterns, continuing to pay is a direct loss from your monthly budget.

Why Liveup subscriptions trap consumers in singapore

Liveup's low monthly cost (as little as S$0.98) makes it invisible on your bank statement. Over 12 months, that's S$11.76; over three years, more than S$35. Tocancel research shows that forgotten low-cost subscriptions cost Singaporean consumers an average of S$150 annually. The smaller the charge, the easier it is to ignore, and the longer you stay subscribed without realising it.

Liveup pricing breakdown in singapore

Below is the exact cost structure for Liveup subscriptions currently available in Singapore.

Current Liveup pricing plans (SGD)

Understanding the true cost of staying subscribed

The monthly plan appears trivial at less than one dollar. But if you're not actively using Liveup to save money, every charge is pure loss. Even if you use it occasionally, you should compare the total value of discounts you've actually redeemed against what you've paid. If the cashback or deals don't exceed your subscription cost, cancellation is the rational choice. Tocancel exists to help you make that decision with confidence and take action fast.

Should you cancel Liveup? a practical checklist

Before you proceed with cancellation, ask yourself these questions to confirm it's the right decision.

Signs that cancellation is the right move

• You haven't opened the Liveup app in more than three months
• You can't remember the last time you redeemed a deal or cashback offer
• You have no idea how much value you've actually received this year
• You're paying more in subscription fees than you've earned in rewards
• You signed up for a free trial and forgot you were being charged
• Your shopping habits have changed and the deals no longer apply to you

When to keep your Liveup subscription

• You use at least three deals or cashback offers per month
• Your annual rewards exceed your annual subscription cost by at least 50 percent
• The membership gives you access to exclusive sales you genuinely value
• You've checked the pricing comparison below and confirmed Liveup offers better value than alternatives

How to cancel Liveup step by step

Your cancellation method depends on which platform you used to subscribe. Follow the exact steps for your device or payment method below.

Cancel Liveup if you subscribed through apple (iOS)

If you downloaded Liveup from the Apple App Store and pay through your Apple ID, use this method to cancel immediately.

1. Open the App Store app on your iPhone or iPad
   • The App Store icon is white with a blue background
2. Tap your profile icon in the top right corner
   • This shows your Apple ID photo or initials
   • On older iOS versions, tap your name instead
3. Select Subscriptions from the dropdown menu
   • You'll see all your active and expired subscriptions
4. Find and tap Liveup in the list
   • If you don't see it, scroll down; it may not be visible if your subscription has already expired
5. Tap Cancel Subscription or Remove
   • Apple will display your cancellation date and ask you to confirm
   • Select a cancellation reason if you wish (optional feedback)
   • Tap the final confirmation button to complete the cancellation
6. Wait for the confirmation screen
   • You'll see "Your subscription has been cancelled" or similar text
   • Screenshot this confirmation for your records

Your access to Liveup will end on your next renewal date. You won't be charged again after that date.

Cancel Liveup if you subscribed through google play (Android)

If you downloaded Liveup from the Google Play Store and pay through your Google Account, follow these steps.

1. Open the Google Play Store app on your Android device
   • The Play Store icon is a colourful triangle
2. Tap your profile icon in the top right corner
   • It shows your Google Account initial or photo
3. Select Payments and subscriptions
   • You may need to tap Manage my Google Play first
4. Tap Subscriptions to view all active subscriptions
   • Active subscriptions appear at the top of the list
5. Find and tap Liveup in the list
   • If you don't see it, scroll down or search for it by name
6. Tap Cancel subscription
   • Google will ask you to confirm and may offer you a retention discount; decline this if you want to cancel immediately
   • Follow the prompts and tap Cancel to confirm
7. Check for a confirmation message
   • Screenshot the confirmation screen
   • You'll stop being charged after your current billing cycle ends

Google Play will honour your cancellation and stop all charges on your next renewal date.

Cancel Liveup if you subscribed directly through the Liveup website

If you subscribed via Liveup's official website using a credit or debit card, you'll need to cancel through your account dashboard.

1. Visit the Liveup website and log into your account
   • Use the email and password you created during signup
2. Navigate to Account Settings or My Subscriptions
   • This is usually accessible from a menu in the top right corner or your profile page
   • Look for text like "Billing", "Plans", or "Subscription Management"
3. Locate your active Liveup subscription in the list
   • You'll see your plan type, cost and next renewal date
4. Click Cancel Subscription or Manage Subscription
   • Liveup may ask why you're cancelling; this is optional feedback
5. Confirm your cancellation when prompted
   • Read the confirmation message carefully to note your final access date
   • Take a screenshot for your records
6. Check your email for a cancellation confirmation
   • Liveup should send you a confirmation email to the address on file
   • Save this email as proof of cancellation

Once you confirm the cancellation on Liveup's website, no further charges will appear on your card after the current billing period ends.

What happens after you cancel Liveup

Understanding what to expect after cancellation removes any uncertainty and ensures you're protected.

Your access and charges after cancellation

When you cancel Liveup, your subscription ends at the end of your current billing cycle. This means if you're one week into a monthly billing period, you'll have access to Liveup for another three weeks, then lose access automatically. You will not be charged again. If you've already been charged for the month in which you cancel, that charge is final and non-recoverable unless you qualify for a refund under consumer protection law (see the section below).

Check your bank statement for confirmation

After your final access date passes, monitor your bank statement for two billing cycles to confirm no further charges appear. If Liveup charges you again after cancellation, this is a breach of consumer protection law in Singapore. Contact your bank immediately to dispute the charge and request a refund. Then escalate the matter through Tocancel's guidance to file a complaint with the Consumer Association of Singapore (CASE).

Refunds and your consumer rights in singapore

You have specific legal rights if Liveup continues to charge you or fails to cancel properly.

Your legal position under singapore's consumer protection (Fair trading) act

The Consumer Protection (Fair Trading) Act in Singapore protects you from unfair contract terms, misleading advertising and unauthorised charges. If Liveup charges you after you've cancelled, or if the cancellation process is deliberately made difficult, you can file a complaint with the Consumer Association of Singapore (CASE). CASE will investigate for free and can require Liveup to refund you and correct their practices. You also have the right to dispute the charge with your bank's chargeback system within 90 days of the unauthorised transaction.

How to request a refund from Liveup

1. Log into your Liveup account or contact Liveup's customer support directly
   • Look for a "Contact Us" or "Support" link on the Liveup website
2. Explain clearly that you've cancelled your subscription and request a refund of any charges made after your cancellation date
   • Include the exact date you cancelled and the date of any unwanted charges
   • Be direct and professional; emotional language reduces the chances of approval
3. Request a written response within 7 days
   • Save all correspondence as evidence
4. If Liveup refuses or doesn't respond, escalate to CASE
   • Visit the CASE website (www.case.org.sg) and lodge a complaint
   • Provide screenshots, bank statements and your cancellation confirmation

CASE handles thousands of subscription and billing disputes annually and has helped consumers recover unauthorised charges. If you believe you've been charged unfairly, Tocancel recommends documenting everything and escalating quickly.

Common mistakes to avoid when cancelling Liveup

Cancellation seems simple, but consumers often make costly errors that leave them trapped in unwanted subscriptions.

Mistake 1: deleting the app instead of cancelling the subscription

Removing the Liveup app from your phone does nothing to cancel your subscription. Your charges will continue. The app is simply a gateway to the service; the subscription itself lives in your app store account or on Liveup's servers. Always cancel through the method matching your payment method, then delete the app if you wish.

Mistake 2: not confirming the cancellation in writing

If you cancel through the app or website, take a screenshot of the confirmation screen immediately. If you email Liveup to cancel, keep a copy of that email and any response. Tocancel advises all consumers to create a paper trail, because app store servers can glitch and companies can claim they never received cancellation requests. Screenshots and emails are proof.

Mistake 3: assuming you'll get an automatic refund

Subscription cancellation is not the same as a refund. When you cancel, you stop future charges. If you've already been charged for a month you won't use, you must specifically request a refund. Most companies will deny it unless the subscription was clearly advertised as refundable or you cancelled within a statutory cooling-off period. Check Liveup's terms, and if they're unfair, file a complaint with CASE.

Mistake 4: cancelling too close to your renewal date

If your renewal date is today and you cancel tonight, the charge may already be pending. Always cancel at least 48 hours before your renewal date to avoid a final unwanted charge. Set a phone reminder for four days before your renewal date, and check your confirmation date to be sure.

Mistake 5: not saving your cancellation confirmation

Screenshots and emails documenting your cancellation are your only proof if a dispute arises. Without them, it's your word against Liveup's. Save everything to a folder on your phone, cloud drive or email yourself the images. Tocancel recommends keeping this documentation for at least one year after cancellation.

Comparing Liveup to other singapore discount services

Before you cancel, consider whether an alternative service offers better value for your spending patterns.

How Liveup stacks up against competitors

If you're cancelling Liveup because the rewards don't meet your expectations, consider switching to a free alternative like ShopBack. However, if you've decided to reduce subscription spending altogether, cancellation remains the best option. Tocancel exists to help you cancel what doesn't work so you can invest in services that truly save you money.

Checklist: complete your Liveup cancellation now

Use this checklist to ensure you've cancelled correctly and protected yourself from future charges.

Before you cancel

• Identify which platform you used to subscribe (Apple, Google Play, or Liveup website)
• Check your next renewal date on your billing page
• Calculate the total you've spent on Liveup in the past year
• Take a screenshot of your current subscription status

During cancellation

• Follow the exact steps for your platform (iOS, Android, or website)
• Take a screenshot of every confirmation screen
• Note the date and time of your cancellation
• Save any confirmation email you receive

After cancellation

• Check that no charge appears on your next renewal date
• Monitor your bank statement for two full billing cycles after cancellation
• If an unauthorised charge appears, dispute it with your bank within 90 days
• File a complaint with CASE (www.case.org.sg) if Liveup refuses to refund you
• Keep all screenshots and emails for at least one year

Summary: taking control of your subscriptions and budget

Cancelling Liveup is straightforward when you follow the right steps for your payment method. Whether you subscribed through Apple, Google Play or Liveup's website, the process takes fewer than five minutes. The real protection comes from cancelling at the right time, documenting your action and monitoring your charges afterwards.

Your consumer rights in Singapore are strong. Under the Consumer Protection (Fair Trading) Act, you have the right to cancel without excessive friction, and you have legal recourse if Liveup breaches your agreement or charges you without authorisation. If the company refuses to honour your cancellation or charges you after you've cancelled, file a complaint with CASE and your bank will support you.

Subscription fatigue affects thousands of Singaporean consumers every year. The good news is that taking action is entirely in your hands. Tocancel has helped thousands of consumers cancel unwanted services, protect their budgets and reclaim control of their monthly spending. Start with the step-by-step guide above that matches your platform, save your confirmation, and monitor your account. Within one billing cycle, Liveup charges will disappear from your life permanently.

If you need further guidance on cancelling other subscriptions or disputing charges, Tocancel provides free resources and step-by-step instructions for every major service operating in Singapore. Visit Tocancel today to cancel with confidence.