Cancel Oberlo: The Right Way to Recover Your Credits

How to cancel Oberlo and recover your unused credits in singapore

Understanding Oberlo and why you might want to cancel

Oberlo was a dropshipping application owned by Shopify that enabled Singapore merchants to import products directly into their Shopify stores and manage inventory automatically. The platform streamlined supplier discovery, stock synchronisation, and order fulfillment without requiring you to hold physical inventory. If you relied on Oberlo to run your dropshipping business, you may now be exploring cancellation options because the service no longer meets your needs, you have found an alternative tool, or you want to reduce subscription costs. Whatever your reason, Tocancel is here to guide you through the cancellation process with clarity and confidence.

What Oberlo did for your business

Oberlo connected your Shopify store to a global network of suppliers, allowing you to list products and automatically sync inventory levels in real time. The app eliminated manual data entry, reduced fulfillment delays, and let you scale your dropshipping operation without warehousing costs or long-term supplier contracts. It was particularly popular with Singapore-based merchants entering e-commerce for the first time, as it lowered barriers to entry and reduced operational complexity.

Current status: Oberlo was discontinued in june 2022

Oberlo was officially discontinued on 15 June 2022. Shopify sunset the platform to consolidate its app ecosystem, leaving existing users to migrate to alternative tools or manage inventory manually. If you still have billing records or an active Oberlo account, you may be eligible for refunds or credits depending on how you were charged and whether you received advance notice of the shutdown.

Your consumer rights in singapore and what they mean for you

As a Singapore consumer, you are protected by the Consumer Protection (Fair Trading) Act, which applies to digital services and app subscriptions. This law gives you specific rights when cancelling services, especially if Oberlo's discontinuation left you without access to promised features or without adequate notice.

Consumer protection (Fair trading) act: your legal lever for refunds

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription service if it is not delivered as promised. Since Oberlo was discontinued without notice in many cases, you may qualify for a refund or credit for the remainder of your billing cycle. The Act protects you from unfair contract terms and gives you 14 calendar days to cancel certain distance contracts, though Oberlo's prior terms may have differed. Your legal position is straightforward: if you paid for a service that was withdrawn without compensation, you have grounds to request a refund. If Shopify (the current billing entity for Oberlo) refuses your refund request, you can escalate to the Consumers Association of Singapore (CASE) for independent dispute resolution and mediation.

When and how to invoke your consumer rights

Contact Shopify support immediately if you were charged after 15 June 2022, or if you received no warning about the discontinuation. Document all billing records, screenshots of your account, and any communication from Shopify or Oberlo. Tocancel recommends keeping these records for at least 6 months when dealing with app refund disputes in Singapore, as evidence strengthens your position if you need to escalate to CASE. Write to Shopify in writing (email counts) and keep copies of all correspondence.

How to cancel Oberlo: step-by-step methods

Cancellation depends on whether you still have access to your Oberlo account and how you were billed. Follow the method that matches your situation.

Method 1: uninstall Oberlo via your shopify admin dashboard

If you still have a Shopify store linked to Oberlo, the fastest way to remove the app is through your Shopify admin dashboard. This stops any future charges and removes Oberlo's access to your store data.

1. Log in to your Shopify admin account using the email and password associated with your store.
   • Visit admin.shopify.com and enter your credentials.
2. Navigate to the Apps section from the left sidebar.
   • Select Apps and sales channels.
   • Search for "Oberlo" in your installed apps list.
3. Select Oberlo from the list and open the app card to view details.
   • Click on the Oberlo app name to expand options.
4. Choose the uninstall or delete option, then confirm removal.
   • Shopify will prompt you to confirm; click uninstall to proceed.
   • The app will be removed from your store within minutes.
5. Check your billing page for any pending charges.
   • Go to Settings > Billing to verify no further charges appear after uninstallation.

Method 2: cancel your subscription through shopify billing settings

If you had a separate Oberlo subscription plan beyond the free tier, you must cancel the subscription itself to stop recurring charges. Uninstalling the app alone may not cancel your paid plan.

1. Log in to your Shopify admin account.
   • Use your store URL: yourstore.myshopify.com/admin.
2. Navigate to Settings > Billing and plans.
   • Look for any Oberlo subscription listed under Your apps and channels.
3. Find the Oberlo plan and click to expand it.
   • You may see options such as "Manage plan" or "Change plan".
4. Select the option to cancel or remove the plan.
   • Shopify will ask you to confirm the cancellation.
   • Select the reason for cancellation (optional but helpful for Shopify's records).
5. Confirm the cancellation and note the final billing date.
   • You will receive a confirmation email within 24 hours.

Method 3: request a refund directly from shopify support

If you were charged after the discontinuation date or believe you are entitled to a refund under Singapore consumer law, contact Shopify support in writing. Tocancel advises you to be specific about your claim and reference the Consumer Protection (Fair Trading) Act.

1. Gather all documentation before contacting support.
   • Collect billing statements showing charges for Oberlo after 15 June 2022.
   • Take screenshots of your Oberlo account page or any communication about the discontinuation.
   • Note the dates you were charged and the amounts.
2. Contact Shopify support via email or live chat through your admin dashboard.
   • Go to Settings > Help center in your Shopify admin.
   • Click Contact support and select Billing as the issue category.
3. Write a clear refund request that references the discontinuation and your consumer rights.
   • Example: "Oberlo was discontinued on 15 June 2022, but I was charged on [date]. Under the Consumer Protection (Fair Trading) Act of Singapore, I am entitled to a refund for services no longer provided."
4. Submit your request and note the support ticket number for your records.
   • Shopify typically responds within 3 to 5 business days.
5. If Shopify declines your refund, escalate to CASE with your documentation and Shopify's response.
   • Visit cas.org.sg to file a complaint.

Pricing and refund eligibility for Oberlo subscriptions

Understanding what you paid for Oberlo helps you determine whether you are entitled to a refund. This table shows the typical pricing structure before discontinuation.

If you were on a paid plan and were charged after 15 June 2022, you have a strong case for a refund under consumer protection law. Tocancel recommends requesting a refund for all charges incurred after the official discontinuation date, as Shopify had a duty to prevent further billing once the service ended.

What to do after you cancel Oberlo

Cancelling the app is the first step. After you uninstall it, you need to ensure no further charges occur and that you have a plan for your dropshipping business moving forward.

Immediate steps after cancellation

Once you have uninstalled Oberlo or cancelled your subscription, verify that your store continues to function normally. Check that product listings remain active (Oberlo's data integrates into Shopify, but uninstalling the app does not delete your products automatically). Review your Shopify billing page 2 to 3 days after cancellation to confirm no further Oberlo charges appear. If charges continue, contact Shopify support immediately and reference your cancellation confirmation email.

Finding an alternative dropshipping tool

With Oberlo discontinued, you may want to migrate to an alternative supplier or dropshipping app. Popular options available in Singapore include Spocket, Printful, AliExpress Dropshipping, and Modalyst. Each integrates with Shopify and offers different supplier networks, pricing, and automation levels. Compare their features before committing, as switching costs time and requires updating product data.

Managing your products and suppliers independently

If you choose not to use another dropshipping app, you can manage suppliers and inventory manually within Shopify. Export your product list from Shopify as a CSV file, contact suppliers directly to establish orders and fulfillment workflows, and update inventory manually or through spreadsheet imports. This approach gives you greater control but requires more administrative effort.

Common cancellation mistakes and how to avoid them

Many Oberlo users made avoidable errors when cancelling, costing them time and money. Learning from these mistakes now protects you from repeating them.

Mistake 1: uninstalling the app without cancelling the paid subscription

Simply uninstalling the Oberlo app does not cancel a paid subscription plan. Some users removed the app but continued to be charged monthly because the subscription remained active in Shopify's billing settings. After uninstalling, always check your Shopify billing page and cancel any active Oberlo subscription separately to stop charges immediately.

Mistake 2: not documenting charges or discontinuation notices

Users who did not save billing statements or emails from Shopify struggled to prove they were entitled to refunds. If Shopify asks you to prove when you were charged or that you received no discontinuation notice, you have no evidence to support your claim. Save all billing records, emails, and screenshots related to Oberlo now, before they are deleted or archived.

Mistake 3: contacting the wrong support channel

Some users tried to contact Oberlo directly, but the company no longer exists as a separate entity. All Oberlo support now goes through Shopify. Contacting the wrong team wastes time. Always escalate refund requests to Shopify support through your admin dashboard or through CASE if Shopify refuses to help.

Mistake 4: accepting a "no" without escalation

If Shopify's first-line support denies your refund request, that is not the final decision. You have the right under Singapore consumer law to escalate to CASE for mediation and dispute resolution. Many users accepted the initial "no" without realising they could pursue the matter further through a consumer authority, losing out on refunds they were legally entitled to receive.

Checklist: ensuring your Oberlo cancellation is complete

Use this checklist to confirm that you have fully cancelled Oberlo and protected your account from further charges.

• Log in to your Shopify admin and verify that Oberlo no longer appears in your Apps and sales channels list.
• Check your Shopify billing page and confirm no Oberlo subscription is listed under Your apps and channels.
• Review your billing history for any charges dated after your cancellation date; if charges appear, note the dates and amounts.
• Collect and save copies of your uninstall confirmation email and any cancellation confirmation from Shopify.
• If you requested a refund, save the support ticket number and all correspondence with Shopify support.
• Monitor your billing page for the next 30 days to ensure no additional Oberlo charges appear.
• If you plan to use an alternative dropshipping app, export your product data from Shopify before uninstalling Oberlo (though uninstalling does not delete products, exporting ensures you have a backup).
• Document the names, dates, and nature of any products you imported via Oberlo, in case you need to reconcile them later.

Comparison: Oberlo versus alternative dropshipping platforms for singapore merchants

If you are deciding whether to switch to another dropshipping platform instead of managing suppliers manually, this comparison shows how popular alternatives stack up.

For most Singapore merchants still running dropshipping, Spocket emerges as the closest replacement to Oberlo, with strong automation and local support. However, if cost is your primary concern and you have time to manage orders manually, AliExpress Dropshipping or direct supplier relationships may be more cost-effective.

Your rights and consumer protection authority contact details

If Shopify refuses your refund request or fails to respond within 14 days, you have the right to escalate your complaint to the Consumers Association of Singapore (CASE), the statutory body responsible for consumer protection and dispute resolution under the Consumer Protection (Fair Trading) Act.

Escalation process: filing a complaint with CASE

CASE offers free mediation and dispute resolution for consumer complaints involving services sold in Singapore, including digital subscriptions and app charges. To file a complaint, visit the CASE website at cas.org.sg, select the option to file a new complaint, and provide details of your dispute with Shopify. Include copies of your billing statements, cancellation requests, and Shopify's response (or lack of response). CASE typically responds within 5 business days and aims to resolve disputes within 30 days through mediation.

What to include in your CASE complaint

When you file your complaint with CASE, provide the following information to strengthen your case: your Shopify store name and account email, the dates you were charged for Oberlo after 15 June 2022, the amounts charged, the date Oberlo was officially discontinued, any communication from Shopify about the discontinuation (or evidence that you received none), copies of all refund requests you submitted to Shopify, Shopify's written response declining your refund, and a clear statement of the refund amount you are seeking. Tocancel emphasises that written documentation is critical; oral complaints carry less weight in dispute resolution.

Contact details for consumers association of singapore (CASE)

Consumers Association of Singapore (CASE)
Address: 170A Ghim Moh Road, Singapore 270170
Phone: +65 6100 0315
Email: [email protected]
Website: cas.org.sg
Online complaint filing: cas.org.sg/complaints

Summary: cancelling Oberlo and recovering your refund

Oberlo's discontinuation left many Singapore merchants without a clear refund path, but you are not powerless. Your consumer rights under the Consumer Protection (Fair Trading) Act protect you if you were charged for a service that was withdrawn without adequate notice or compensation. Tocancel has guided you through three cancellation methods: uninstalling the app via Shopify, cancelling your paid subscription, and requesting a refund directly from Shopify support. If Shopify refuses, escalate to CASE for independent dispute resolution.

The key steps are: (1) uninstall Oberlo from your Shopify admin, (2) cancel any active subscription in your billing settings, (3) gather all billing records and documentation, (4) request a refund in writing from Shopify support referencing consumer law, and (5) escalate to CASE if Shopify declines. Do not accept a first "no" as final; you have legal grounds to pursue the matter further. Avoid the common mistakes of uninstalling without cancelling, failing to document charges, or contacting the wrong support channel.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unused credits by providing clear, actionable guidance and connecting them with their consumer rights. Whether you choose to migrate to an alternative dropshipping platform or manage suppliers independently, you can move forward with confidence knowing that you have completed your Oberlo cancellation properly and protected yourself against future charges. For more information about cancelling other services and understanding your consumer rights in Singapore, visit Tocancel.com today.