Cancel Rakuten: The Right Way to Protect Your Money

How to cancel your Rakuten membership in singapore and claim your refund

Understanding Rakuten and why you might want to cancel

Rakuten operates as a cashback rewards and membership platform in Singapore, offering tiered membership options, exclusive shopping deals, and linked services across multiple retailers. You may have signed up for Rakuten+ to enjoy accelerated cashback rates, or you've simply found that the annual cost no longer justifies your shopping habits.

Whatever your reason for cancelling, you have the right to exit cleanly without losing money to hidden charges or unnecessary renewal fees. At Tocancel, we've helped thousands of Singaporean consumers navigate subscription cancellations, and we know that Rakuten's membership cancellation process can feel deliberately buried within account menus.

This guide walks you through every cancellation method available to you, explains what happens to your money after you cancel, and shows you your consumer rights under Singapore law. You can cancel Rakuten with confidence when you know exactly where to click and what to expect.

What Rakuten services operate in singapore

Rakuten in Singapore primarily offers Rakuten+ (premium membership with accelerated cashback), standard Rakuten membership (free, with basic cashback), and occasional bundled services through partner retailers. Each service has different cancellation rules and refund timelines, so it matters which one you're cancelling.

Understand your membership tier first, then follow the steps specific to your subscription type.

Why cancellation timing protects your money

Most Rakuten memberships renew automatically on an annual or monthly cycle. If you cancel after your renewal date, you've already paid for another full term. Tocancel recommends you cancel at least 7 to 10 days before your next renewal date to ensure your cancellation processes before the system charges you again.

Check your last billing date in your account settings, then work backwards to identify your cancellation deadline.

Your consumer rights when cancelling Rakuten in singapore

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) gives you specific legal protections when you cancel any online subscription, including Rakuten membership.

What the CPFTA guarantees you

Under the CPFTA, you have an absolute right to cancel any distance contract (including online subscriptions) within 7 calendar days of purchase or service commencement without penalty or fee. This cooling-off period applies to Rakuten+ purchases made online, and Rakuten cannot refuse or charge you a cancellation fee during this window.

Your legal position: if Rakuten charges you a cancellation fee, withholds a refund, or makes cancellation deliberately difficult after you've requested it within 7 days, you can escalate to the Consumers Association of Singapore (CASE). Tocancel always recommends keeping screenshots of your cancellation confirmation, your account settings, and any email confirmations as proof of your request.

If Rakuten fails to process your cancellation and charges you after you've cancelled, or if you were charged without authorisation, your credit card issuer can reverse the charge. Request a chargeback within 120 days of the unauthorised or erroneous transaction.

When Rakuten must refund you

Rakuten cannot legally withhold refunds if:

• You cancel within 7 days of first billing (your CPFTA cooling-off period)
• The membership failed to deliver promised benefits during your paid period
• You were charged without authorisation or after a failed cancellation attempt
• You paid via credit card and the charge was duplicated or unauthorised; your card issuer can reverse it
• You requested cancellation before your renewal date but were still charged

If Rakuten refuses to refund you after you've cancelled within 7 days, file a complaint with CASE at case.org.sg and include your cancellation confirmation.

How to cancel rakuten+ via the website or android app

Rakuten+ membership can be cancelled directly through your account settings on the website or Android app. This method gives you an immediate cancellation confirmation.

Step-by-step cancellation on rakuten.sg or android

1. Log into your Rakuten account at rakuten.sg or open the Rakuten Android app
   • Use the email address and password linked to your membership
   • If you've forgotten your password, select "Forgot Password" and follow the email reset link
   • Complete two-factor authentication if prompted
2. Navigate to "Account Settings" or "My Account"
   • Look for a profile icon in the top right corner of the website, or tap the menu icon (three horizontal lines) on the app
   • Select "Account Settings" or "My Rakuten"
3. Find the "Memberships," "Subscriptions," or "Billing" section
   • This section may be labelled "Active Memberships" or "Membership Status"
   • If you see "Rakuten+ Active," you're on the right page
4. Select "Rakuten+" and look for a "Cancel Membership" or "Downgrade" button
   • Some versions of the app show this as "Manage Subscription"
   • You may see a dropdown menu with options; select "Cancel" or "Downgrade to Free"
5. Confirm your cancellation when prompted
   • Rakuten may ask you why you're cancelling; you can skip this or provide feedback
   • You may see a retention offer (discount for staying); you can ignore this and proceed to cancel
   • Select "Confirm Cancellation" or "Yes, Cancel My Membership"
6. Screenshot your cancellation confirmation page
   • Rakuten will display a confirmation message with your cancellation date
   • Save this screenshot or note the confirmation number shown on screen
   • Check your email for a cancellation confirmation email within 2 hours

Your cancellation is complete when you see the confirmation message and receive an email confirming the cancellation date.

What to expect after you cancel on rakuten's website or android

After you cancel Rakuten+ membership through the website or app, your membership access will continue until the end of your current billing cycle. If you paid for an annual membership and cancel on 15 March, your membership remains active until your original renewal date (usually one year from purchase). You will not be charged again.

Your cashback rate will revert to the free tier rate (typically 1% or lower) once your membership ends. Any cashback points you've already earned will remain in your account and can be redeemed after cancellation.

Tocancel recommends you check your account 3 to 5 days after cancellation to confirm that no new charge has appeared on your credit card or bank statement.

How to cancel rakuten+ purchased via apple app store or iOS

If you subscribed to Rakuten+ through the Apple App Store on an iPhone or iPad, you must cancel through Apple, not through Rakuten's app or website. Cancelling in the wrong place will not stop your subscription from renewing.

Cancel rakuten+ subscription via apple ID

1. Open the Apple App Store on your iPhone or iPad
   • Go to the bottom menu and tap "Account" (the profile icon)
2. Tap "Subscriptions"
   • You will see a list of all active subscriptions linked to your Apple ID
3. Find and select "Rakuten"
   • Look for "Rakuten+" or "Rakuten - Cashback Rewards" in the list
   • Tap on it to open the subscription details
4. Tap "Cancel Subscription" or "Manage" and then "Cancel"
   • Some versions of iOS may show "Edit Subscription" instead; tap that and select "Cancel"
   • Apple will ask you to confirm cancellation; select "Confirm"
5. Take a screenshot of your cancellation confirmation
   • Apple will display a message saying your subscription has been cancelled
   • Your membership will remain active until the end of your current billing period
   • Apple will send a confirmation email to your registered Apple ID email address

Apple will process your cancellation immediately, and you will not be billed on your next renewal date.

What happens to your Rakuten account after cancelling via apple

Your Rakuten membership remains active until your current billing cycle ends. You can still access your cashback and redeem rewards during this period. After your membership ends, your account downgrades to free membership, and your cashback rate drops to the standard tier.

If you need to cancel immediately (for example, you've been charged twice), contact Rakuten customer support and reference your Apple receipt. Tocancel advises you to contact Apple Support at support.apple.com if Rakuten claims it cannot process your refund.

Rakuten membership pricing and cancellation comparison

Your cancellation experience depends partly on your membership tier and billing frequency. This table shows the key differences:

If you subscribed to Rakuten+ via iOS, you must cancel through Apple. Cancelling through the Rakuten app or website will not stop your subscription or prevent the next charge.

Common mistakes when cancelling Rakuten

Cancellation feels stressful when you're unsure whether you've actually done it. Many people cancel in one place, only to discover their subscription renewed elsewhere.

Mistake 1: cancelling in the wrong location

If you subscribed to Rakuten+ through the iOS App Store, cancelling through Rakuten.sg or the Android app will not stop your subscription. Your Apple billing will continue. You must cancel through Apple's subscription settings on your iPhone or iPad.

Before you cancel, check your last receipt email to see where you originally subscribed. If it says "App Store" or "Apple," cancel through Apple. If it says "Rakuten," cancel through rakuten.sg.

Mistake 2: cancelling after your renewal date

If your membership renews on 1 May and you cancel on 5 May, you've already been charged for another full year. Rakuten's refund for "accidental" renewals is not automatic; you must request it within 7 days.

Set a calendar reminder 10 days before your renewal date, then cancel immediately.

Mistake 3: not saving your cancellation confirmation

If Rakuten charges you after you've cancelled, or if your refund doesn't appear, you'll need proof that you requested cancellation. Screenshots of your cancellation confirmation, the confirmation email from Rakuten, and your account settings showing no active membership are all evidence that protects you.

Screenshot everything at the moment you cancel, then store these images in a secure location (email them to yourself, save them to your phone's photos, or upload to a cloud service).

After you cancel: what to do next

Cancellation isn't complete until you've verified that no renewal charge appears on your account. Take these steps within 3 to 5 days of cancelling.

Verify your cancellation was processed

Log back into your Rakuten account and check your membership status. Your account should now show "Free Membership" or "No Active Subscription" in your account settings. If it still shows "Rakuten+ Active," cancellation did not process; repeat the cancellation steps immediately.

Monitor your bank statement and credit card

Check your credit card and bank statements for the next 7 to 14 days. You should not see a new Rakuten charge after your cancellation date. If you do, contact your card issuer immediately and request a chargeback, referencing your cancellation confirmation.

Tocancel advises you to keep your cancellation confirmation indefinitely in case a dispute arises months later.

Request a refund if you were charged after cancelling

If Rakuten charged you after you cancelled, you have the right to a refund. Email Rakuten customer support with the subject line "Refund request for unauthorised charge after cancellation" and include:

• Your account email address and membership ID (found in account settings)
• Screenshots of your cancellation confirmation
• The date and amount of the erroneous charge
• Your cancellation confirmation number or confirmation email timestamp

If Rakuten does not refund you within 14 days, escalate your complaint to CASE and include all screenshots and email correspondence.

If Rakuten refuses to cancel or refund you

Your legal position is clear: if you cancel within 7 days of your first charge, Rakuten must refund you. If they refuse, you have a formal escalation path.

Step 1: request a refund in writing

Email Rakuten customer support and ask for a full refund. Use clear language: "I cancelled my Rakuten+ membership on [date] within 7 days of my first charge on [date]. I am exercising my right to cancel under Singapore's Consumer Protection (Fair Trading) Act. Please process my refund within 7 business days."

Save the reply and timestamp on this email. If Rakuten does not reply within 5 business days, proceed to Step 2.

Step 2: file a complaint with CASE

If Rakuten ignores your refund request or refuses to refund you, file a formal complaint with the Consumers Association of Singapore (CASE) at case.org.sg. You can lodge a complaint online, and CASE will contact Rakuten on your behalf. Include all screenshots, emails, and your cancellation confirmation.

CASE has successfully resolved thousands of disputes with online retailers and can pressure Rakuten to refund you or face regulatory scrutiny.

Step 3: contact your credit card issuer

If Rakuten still refuses to refund you after CASE intervention, contact your credit card company and request a chargeback. You have 120 days from the original charge to initiate a chargeback. Provide your card issuer with all screenshots, Rakuten's refusal to refund, and your CASE complaint reference number.

Your card issuer will reverse the charge and Rakuten will lose the dispute.

Refund timelines and what to expect

Rakuten processes refunds on different timelines depending on your cancellation method and payment type.

Business days are Monday through Friday and exclude public holidays in Singapore. If your refund doesn't appear within the stated timeline, escalate immediately to Tocancel's guides or contact your payment provider.

Quick cancellation checklist

Use this checklist to confirm you've cancelled correctly and protected yourself:

• I have identified where I subscribed (Rakuten.sg, iOS App Store, or Android app)
• I have logged into my account with the correct email and password
• I have navigated to "Account Settings" or "My Account" and found my subscription
• I have selected "Cancel Membership" or "Cancel Subscription" and confirmed the cancellation
• I have taken a screenshot of my cancellation confirmation page
• I have received a cancellation confirmation email from Rakuten (or Apple, if iOS)
• I have saved all screenshots and confirmation emails to a secure location
• I have noted my cancellation date and confirmed my membership will not renew
• I have checked my credit card or bank statement 5 to 7 days after cancellation and confirmed no new charge appears
• I have verified in my account that my membership now shows as "Free" or "Inactive"

If you've ticked all of these boxes, your cancellation is complete and protected.

Why you can cancel Rakuten with confidence

Cancelling a subscription can feel risky, especially when companies make the process deliberately confusing. You may worry that you'll be charged after you cancel, or that you'll miss a refund deadline.

Singapore's Consumer Protection (Fair Trading) Act is your safety net. You have a legal right to cancel within 7 days of your first charge with no questions asked and no cancellation fee. If Rakuten breaches this right, you have formal escalation paths through CASE and your credit card issuer.

Tocancel has helped thousands of consumers cancel their subscriptions safely and reclaim refunds they thought were lost. Your cancellation is straightforward when you follow these steps, save your confirmation, and act before your renewal date. You control whether your money stays with Rakuten or comes back to you.

Contact information and escalation addresses

If you need to escalate a Rakuten cancellation or refund dispute, contact these organisations:

Tocancel recommends you keep all complaint reference numbers and correspondence timestamps. These records protect you if Rakuten disputes your cancellation or refund later.

Cancelling Rakuten is your right, not a privilege. When you arm yourself with knowledge of your consumer protections and follow the clear steps in this guide, you cancel with authority. Tocancel has guided consumers through thousands of subscription cancellations, and you now have the same tools and confidence. Take action today, and your refund will follow within days.