Cancel Salehoo: The Right Way

How to cancel Salehoo and get your refund in singapore

What Salehoo is and why cancellation matters now

Salehoo is an online supplier directory and market research platform designed for dropshippers, wholesalers, and resellers across Asia-Pacific. The service connects you with vetted suppliers, provides product research tools, and grants access to community forums and training resources. Salehoo operates from Christchurch, New Zealand, and offers both recurring monthly subscriptions and lifetime membership options.

You may be considering cancellation for several valid reasons: the supplier directory no longer serves your business, you have found a cheaper alternative, or you have decided dropshipping is not the right business model for you. Whatever your reason, understanding your cancellation rights and process is essential. Tocancel is here to guide you through every step with clarity and confidence.

Main features of Salehoo

The platform includes a searchable supplier database with thousands of verified wholesalers and dropship partners, market research tools for product analysis, profit margin calculators, integration options for popular dropshipping platforms, and an active community forum with training modules. Most direct web signups include a 60-day money-back guarantee, which provides a critical window to test the service before your commitment becomes binding.

Why you need to act before your renewal date

Salehoo automatically renews your subscription at the end of each billing cycle unless you cancel at least 48 hours before your renewal date. Missing this deadline means you will be charged for another full billing period. Understanding your exact signup method and renewal date is critical to avoiding unwanted charges. Tocancel recommends checking your billing email immediately to confirm your next renewal date.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects your rights when you purchase services online, including subscription memberships.

Your legal position is strong: if Salehoo fails to cancel your account after you have submitted a valid cancellation request, or if they continue charging you after cancellation, you have grounds to dispute these charges through formal complaint channels. You also have the right to request a full refund if Salehoo misrepresents its services or fails to deliver promised features.

What the law requires from Salehoo

Under the Consumer Protection (Fair Trading) Act, Salehoo must respond to your cancellation request within a reasonable timeframe (typically 14 days). They must confirm your cancellation in writing and stop processing all charges by the date you specified. If they continue charging you after you have cancelled, that constitutes a breach of consumer protection law, and you can escalate to the Consumer Association of Singapore (CASE) for free dispute resolution.

The 60-day money-back guarantee for direct signups is a binding contractual promise. You do not need to justify your decision; simply request your refund within 60 days of your initial signup date. Keep all confirmation emails and receipt records as evidence of your eligibility.

Your right to dispute and escalate

If Salehoo refuses to cancel, ignores your cancellation request, or continues charging you after cancellation, you can file a formal complaint with CASE (www.case.org.sg). CASE offers free mediation and, if necessary, can escalate your case for legal action. Document every communication with Salehoo, including email timestamps and cancellation confirmations, to support your claim. Tocancel advises keeping these records for at least 12 months.

How to cancel if you signed up directly on salehoo's website

Direct web signups offer the most straightforward cancellation path and the strongest consumer protections, including the 60-day money-back guarantee.

1. Email [email protected] with your cancellation request immediately.
   • Write clearly: "I request immediate cancellation of my Salehoo account, effective immediately."
   • Include your full name, account email address, and the date you want cancellation to take effect.
   • Request written confirmation of your cancellation.
2. Check your email for a confirmation response from Salehoo support within 7 working days.
   • If you do not receive confirmation within 7 days, send a follow-up email marked "URGENT: Cancellation Follow-Up" to the same address.
   • Copy any previous correspondence to show you have already submitted a cancellation request.
3. Verify that your cancellation is effective and no charges appear on your next billing cycle.
   • Check your bank or credit card statement on your next renewal date to confirm no charge was processed.
   • Log into your account to confirm access has been removed or marked as cancelled.
4. If you were within the 60-day refund window, request your refund in the same email.
   • State clearly: "I am within the 60-day money-back guarantee period and request a full refund of SGD [amount] to my original payment method."
   • Include your original signup date and receipt number if available.

Direct signups give you the strongest legal standing because you have a direct contractual relationship with Salehoo and are protected by the Consumer Protection (Fair Trading) Act.

How to cancel if you signed up via an app store

If you subscribed to Salehoo through Apple App Store or Google Play, your cancellation method differs from direct web signups because the app store manages your billing, not Salehoo directly.

1. Cancel through your app store account settings, not through Salehoo's website.
   • For Apple App Store: Open Settings on your device, tap your name, select "Subscriptions," find Salehoo, and tap "Cancel Subscription."
   • For Google Play: Open Google Play, tap your profile icon, select "Payments and subscriptions," tap "Subscriptions," choose Salehoo, and select "Cancel subscription."
2. Take a screenshot of your cancellation confirmation from the app store.
   • This screenshot serves as legal proof of your cancellation request and protects you if disputes arise.
3. Email [email protected] separately to notify them of your app store cancellation.
   • Write: "I have cancelled my subscription through [Apple/Google Play] on [date]. Please confirm this cancellation in your system and verify that my account will not be charged on my renewal date."
4. Monitor your payment method for 14 days after your cancellation to ensure no charge appears.
   • If a charge appears after your cancellation, contact your app store first, then escalate to Salehoo support.

App store subscriptions are protected by both your payment provider's policies and Singapore consumer law, giving you additional leverage if disputes arise.

Pricing and billing information

Understanding Salehoo's pricing structure helps you calculate your potential refund and confirm you are within the 60-day window.

Tocancel recommends reviewing your bank or payment app statements to confirm which subscription type you hold. If you cannot recall your signup date, contact your bank and request a statement showing your Salehoo transaction; the date on that transaction is your signup date for refund eligibility purposes.

What happens after you cancel

Cancellation is not instantaneous, and knowing what to expect helps you avoid confusion or unnecessary follow-up steps.

Immediate aftermath of cancellation

Once your cancellation is confirmed by Salehoo, you retain full access to your account for the remainder of your current billing period. You will not lose access mid-cycle. After your billing period ends, your login credentials will stop working, and you will no longer be able to access the supplier directory, research tools, or community forums.

If you cancel before your next renewal date, you will not be charged again. This is the outcome you want, and Tocancel advises monitoring your bank account on your next renewal date to confirm it.

Refund processing

Refunds for direct signups within the 60-day window are typically processed within 5-10 working days of approval. The refund will be credited to your original payment method (credit card, debit card, or PayPal account). You will not see the credit immediately; allow 2-3 additional working days for your bank to post the refund.

If you do not see your refund after 15 working days, email [email protected] with your cancellation confirmation number and request a refund status update. Tocancel recommends keeping all refund correspondence in a folder for your records.

Data and account deletion

Cancellation does not automatically delete your personal data from Salehoo's servers. If you wish to have your name, email, and payment information permanently removed, send a separate email to [email protected] requesting data deletion under Singapore's Personal Data Protection Act (PDPA). Salehoo must comply within 30 days.

Common cancellation mistakes to avoid

Cancellation is straightforward, but small missteps can delay your refund or result in unexpected charges. Learning what others have experienced helps you navigate the process smoothly.

Mistake 1: cancelling through the wrong channel

If you signed up directly on Salehoo's website but then cancel through your app store, your direct account will continue to be charged. Verify your signup method first by checking your original confirmation email. If it came from [email protected], you signed up directly. If it came from Apple or Google, you signed up via an app store. Cancel through the same channel you used to sign up.

Mistake 2: missing the 60-day refund window

The 60-day money-back guarantee expires exactly 60 days after your signup date. If you cancel on day 61, you forfeit your refund and will only receive a cancellation of future charges. Calculate your 60-day deadline immediately: if you signed up on 1 September, your refund deadline is 31 October. After that date, Salehoo is under no legal obligation to refund you, even for direct signups.

Mistake 3: not requesting written confirmation

If you cancel verbally or through a chat system without requesting written email confirmation, you have no proof of your cancellation request. If Salehoo later claims they never received your request and charges you again, you will have no documentation to dispute the charge. Always request written confirmation via email and save all responses.

Mistake 4: cancelling without checking your next renewal date

If you cancel after your next renewal date has already occurred (meaning you have been charged for the next cycle), you still have the right to cancel and claim a refund for the current cycle if you are within 60 days of signup. Do not assume you have lost your money. Contact Salehoo and explain your situation; they may process a courtesy refund.

What to do if Salehoo refuses to cancel or refund

Salehoo's obligation to honour your cancellation request and refund (within 60 days) is not negotiable under Singapore law, but you may encounter resistance or inaction.

If Salehoo ignores your cancellation request

Document the date and time you sent your cancellation email. If you receive no response within 7 working days, send a follow-up email clearly marked "URGENT: Second Notice of Cancellation Request." Include screenshots of your original email with the timestamp. If Salehoo still does not respond within 3 additional working days, escalate to CASE (Consumer Association of Singapore).

If Salehoo denies your refund claim

If Salehoo claims you are outside the 60-day window or refuses to process your refund, gather evidence: your original receipt with the signup date, your cancellation confirmation, and any correspondence with Salehoo support. File a formal complaint with CASE online (www.case.org.sg). CASE will mediate at no cost to you and can compel Salehoo to refund you if the law supports your claim.

If Salehoo continues to charge you after cancellation

This is a direct violation of the Consumer Protection (Fair Trading) Act. Contact your bank or payment provider immediately and dispute the charge. Provide your cancellation confirmation as evidence. Your bank can reverse the charge and protect you from further unauthorized debits. Simultaneously, file a complaint with CASE and provide them with proof of the unauthorized charges.

Do not pay an unauthorized charge; the burden of proof is on Salehoo to demonstrate that you authorized it, and they cannot.

Checklist: your cancellation action plan

Use this checklist to stay organized and ensure you complete every step correctly.

Should you keep or cancel Salehoo? a balanced comparison

Your decision to cancel Salehoo should rest on whether the service delivers value for your business needs.

If you are unsure, Tocancel recommends using your 60-day refund window to genuinely test Salehoo: log in weekly, explore the supplier directory, run product research on 10 items you are considering, and join one community discussion. If after two months this effort has not generated at least one viable supplier lead or data insight, your cancellation is justified.

Contact information and escalation

Knowing where to send your cancellation request and whom to contact if disputes arise is critical to protecting your rights.

Salehoo support contact details

Send all cancellation and refund requests to: [email protected]. In your subject line, write "Cancellation Request" or "Refund Request" to ensure your email is routed to the correct team. Include your full name, account email address, and the date you want cancellation to take effect. Request a written confirmation of receipt within your email.

Salehoo's registered office is located in Christchurch, New Zealand. For escalated disputes involving refunds or unauthorized charges, you may send formal written notice to their New Zealand address, though contacting CASE first is often faster for Singapore residents.

Consumer association of singapore (CASE) escalation

If Salehoo refuses your cancellation or refund after you have submitted a valid request supported by the Consumer Protection (Fair Trading) Act, file a formal complaint with CASE:

Consumer Association of Singapore (CASE), 101 Waterloo Road, Singapore 487406. Phone: +65 6100 0315. Website: www.case.org.sg. Email: [email protected].

CASE offers free mediation and handles complaints at no cost to you. Provide all documentation: your original signup confirmation, cancellation request emails, Salehoo's response (or lack thereof), and evidence of any unauthorized charges. CASE can pursue legal action on your behalf if mediation fails.

Conclusion: take control of your subscription today

Cancelling Salehoo is a straightforward process when you understand your rights and follow the correct steps for your signup method. Singapore's Consumer Protection (Fair Trading) Act protects you, and the 60-day money-back guarantee gives you a genuine window to test whether the service fits your business. If it does not, your right to cancel and reclaim your money is absolute.

Do not delay cancellation if your renewal date is approaching. The 48-hour window before renewal is critical; missing it costs you an entire billing cycle. Document every communication with Salehoo, save all confirmation emails, and do not hesitate to escalate to CASE if Salehoo refuses to honour your request.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds they believed were lost. Your situation is solvable, and your money is recoverable if you act within your legal rights. Start today: check your signup method, identify your 60-day deadline, and send your cancellation email to [email protected] with the clarity and confidence that comes from knowing the law supports you. Tocancel is here to support your journey to cancellation success.