Cancel Splendies: The Right Way

How to cancel Splendies and protect your subscription rights in singapore

Understanding Splendies and your subscription commitment

Splendies is a curated subscription service that delivers women's underwear to your door each month based on your preferences and size. You choose from single-pair, multi-pair, or prepaid plans, and your account renews automatically until you cancel. Understanding how Splendies works before you commit helps you avoid unexpected charges and know exactly when to act. As a consumer in Singapore, you have clear rights under the Consumer Protection (Fair Trading) Act, and Tocancel is here to help you exercise them confidently.

How Splendies subscriptions work

When you subscribe, you set your preferences once, and Splendies handles the rest. Your billing cycles automatically according to your chosen plan, whether that is monthly or prepaid for 3, 6, or 12 months. You manage everything through your account page on the Splendies website. The critical detail: if you do not cancel by the 8th of the month at 11:59 PM EST, your next renewal charges automatically. This timing is non-negotiable, so marking the deadline in your calendar is essential.

Pricing and plan options in singapore

Splendies pricing varies based on your plan choice. The table below shows current approximate pricing in Singapore Dollars (SGD). Keep in mind that actual charges may differ slightly depending on your payment processor's exchange rate at billing time.

Prepaid plans offer modest per-month savings, but they lock you in longer. If your circumstances change, that commitment matters when you decide to cancel. This is why understanding your refund rights upfront is crucial.

When you should cancel Splendies

Cancelling a subscription is your right as a consumer, and you do not need to justify it to anyone.

Reasons to cancel

You might cancel because the subscription no longer fits your lifestyle, budget, or preferences. Perhaps you prefer to shop independently, or your financial situation has shifted. You might travel frequently and will not be home to receive deliveries. Or simply, you have tried the service and found it was not for you. All these reasons are valid, and none of them require permission. Tocancel recognises that consumer empowerment starts with choice, and your decision to cancel is yours alone to make.

The cost of staying versus leaving

If you are on a monthly plan, staying costs you between S$13.59 and S$23.10 per month indefinitely. If you committed to a prepaid plan, the total commitment remains unless you cancel and understand what happens next. Being clear about the math before you cancel helps you decide whether to stick it out until the prepaid term ends or exit now and accept the terms that apply. Tocancel recommends you calculate your total outlay before proceeding so you can make an informed decision.

How to cancel Splendies step by step

You have two cancellation methods, and both work effectively. The website method is faster and leaves you with instant confirmation; email takes longer but creates a written record. Tocancel recommends the website approach unless you prefer email documentation for your records.

Cancel via the Splendies website (fastest method)

This is the official recommended path and gives you immediate confirmation. Log in, find your subscriptions, and cancel before the 8th of the month at 11:59 PM EST to avoid the next charge.

1. Go to the Splendies website and log into your account using your email and password.
   • If you have forgotten your password, click "Forgot Password" and follow the reset link sent to your email.
   • Check your spam folder if the reset email does not arrive within 5 minutes.
2. Once logged in, navigate to your account settings or subscription management section.
   • This is typically labelled "My Subscription", "Billing", or "Account" depending on the website layout.
   • Look for an option that says "Manage Subscription" or "View Subscription Details".
3. Find your active Splendies subscription in the list.
   • If you have multiple subscriptions, ensure you select the correct one before proceeding.
   • Note the renewal date shown on the subscription card.
4. Click the "Cancel Subscription" or "End Membership" button.
   • The system may ask you to confirm your decision or select a reason for cancellation. Answer these prompts honestly but do not feel obligated to provide extensive detail.
   • Some services offer a discount or pause option at this stage. Decline unless you genuinely want to pause rather than cancel.
5. Review the cancellation summary and confirm your cancellation.
   • The system will display your final billing date and confirm that no further charges will occur after this date.
   • Take a screenshot of this confirmation page for your records.
6. Check your email for a cancellation confirmation message from Splendies within 1 hour.
   • This email should reference your cancellation date and final charge date.
   • Save this email in a dedicated folder or forward it to yourself with the subject line "Splendies Cancellation Confirmation" for easy retrieval later.

You have successfully cancelled your Splendies subscription via the website, and you now have written confirmation.

Cancel via email (alternative method)

If the website method fails or you prefer email documentation, contact Splendies directly. This method takes 3 to 5 business days but creates a clear paper trail.

1. Gather your account information before writing to Splendies.
   • You will need your full name, email address associated with the account, and your subscription start date or order number.
   • If you have prepaid for multiple months, note that as well.
2. Send an email to Splendies through their Contact Us page on the website.
   • Do not rely on guessing email addresses. Use the official contact form on their website to ensure your message reaches the right department.
   • Title your email "Subscription Cancellation Request" so it is prioritised.
3. In your email, state clearly and directly: "I request immediate cancellation of my Splendies subscription effective today."
   • Provide all your account details in the body of the email.
   • Do not apologise or over-explain. A simple, direct cancellation request is sufficient and legally sound.
4. Request written confirmation of your cancellation.
   • Ask Splendies to confirm your cancellation date and final charge date in their reply.
   • Set a reminder to follow up if you do not hear back within 5 business days.
5. Save all email correspondence in a safe place.
   • Create a folder in your email client called "Splendies Cancellation" and file both your sent email and their reply there.
   • Consider downloading these emails as PDFs as a backup.

You have now requested cancellation via email, and you possess documentary evidence of your request.

Your cancellation timeline and what to expect

The timing of your cancellation request determines when your final charge occurs and when your access ends.

The critical deadline: the 8th of each month at 11:59 PM EST

This is the only deadline that matters for Splendies cancellations. If you cancel by 11:59 PM EST on the 8th of any month, your subscription ends at the completion of your current billing cycle, and no further charges apply. If you cancel after 11:59 PM EST on the 8th, Splendies will charge you for the next month on the date your subscription is set to renew. Therefore, mark the 8th in your calendar now and set a phone alarm for 11:30 PM EST on that date to ensure you do not miss the window. This is not a suggestion; it is the mechanism that protects you from unwanted charges.

What happens after you cancel

Once you cancel, your access to the Splendies account continues until your current billing period ends. You can still log in and view your account, but no new deliveries will be scheduled after your final billing date. Your last shipment will arrive during your final billing month. If you have outstanding questions about a delivery already placed, you can contact Splendies to discuss that order, but your subscription will not renew.

Understanding your refund rights under singapore consumer law

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel a subscription, and it is important you understand these rights clearly.

Your legal position on refunds

Under Singapore consumer law, your right to a refund depends on the terms you agreed to and how much of your prepaid period remains. If you cancel a monthly plan, no refund is due because you are cancelling after the billing cycle has completed or immediately before the next charge. However, if you cancel a prepaid plan (3-month, 6-month, or 12-month), you may be entitled to a refund for the unused portion, depending on Splendies' refund policy and the Fair Trading Act's provisions on cancellation rights. The Fair Trading Act requires that any cancellation terms be fair, transparent, and not misleading. This means Splendies cannot hide refund terms in small print or make cancellation deliberately difficult. Tocancel advocates that you request a full refund for any unused prepaid balance if you believe the refund policy is unfair or if the company has not made the cancellation process easy to understand.

If Splendies refuses to refund

If you cancel a prepaid plan and Splendies refuses to refund your unused balance, you have recourse. First, ask Splendies in writing (via email) why they are refusing the refund and request they cite the specific policy clause. If they do not respond within 14 days or if their refusal seems unfair, you can lodge a complaint with the Consumers Association of Singapore (CASE). CASE is the independent statutory body that enforces consumer rights in Singapore and can mediate disputes or investigate if the company has breached the Fair Trading Act. Tocancel recommends you gather all your cancellation correspondence, account statements, and the company's terms and conditions before contacting CASE, so you present a complete case. You do not need a lawyer to file a complaint, and CASE's mediation service is free.

Common cancellation mistakes to avoid

Many consumers encounter unnecessary delays or unexpected charges because they make preventable errors during the cancellation process. The good news is that you can avoid all of these if you act strategically and document everything.

Mistake 1: cancelling after the 8th deadline

If you cancel on the 9th of the month or later, your account will still charge you for the next month. This happens automatically because Splendies' system processes renewals on fixed dates, and the cutoff is 11:59 PM EST on the 8th. You cannot dispute this charge after it posts unless you can prove the cancellation deadline was not clearly displayed in your account. To avoid this, set a phone reminder for the 1st of every month that says "Cancel Splendies by the 8th at 11:59 PM EST if you want to leave this month."

Mistake 2: assuming an email request is processed

If you email your cancellation request, do not assume it has been received or acted upon just because you sent it. Splendies receives hundreds of emails, and yours can be overlooked or filtered into a spam folder. Always request written confirmation of your cancellation date in your initial email, and if you do not receive a response within 5 business days, send a follow-up email or use the website method instead. Tocancel advises you treat email cancellation as the slower, backup option, not the primary path.

Mistake 3: not saving your cancellation confirmation

If a dispute arises later, your cancellation confirmation is your proof. If you do not save the confirmation email or screenshot the website confirmation, you have no evidence that you cancelled on time. This puts you in a weak position if Splendies charges you for an extra month and you dispute it with your bank. Save every confirmation message and screenshot it, then email it to yourself or store it in a cloud backup. This takes 30 seconds and protects you entirely.

Mistake 4: cancelling your payment method instead of your subscription

Some consumers think that deleting their credit card from the Splendies system will stop future charges. It will not. Splendies will attempt to charge the card, and if it fails, the company may lock your account or refer the debt to a collection agency. Always cancel your subscription formally through the account page or via email. Simply removing your payment method is not a cancellation; it is evasion, and it will cause more problems than it solves.

Mistake 5: forgetting to check for a free trial or promotional period

If you signed up for Splendies using a promotional offer or free trial, that period may have a shorter cancellation deadline or different refund rules. Review your original sign-up confirmation email to see if there were any special terms. If you cancel during a free trial, you are not owed anything, but you must still cancel formally to prevent charges when the trial ends. Tocancel recommends you document your trial end date and set a reminder one week before so you cancel on time if you do not want to continue.

Comparison of cancellation methods

The table below summarises the two cancellation paths so you can choose the one that suits your situation.

The website method is objectively faster and more reliable. Tocancel strongly recommends you use it unless you have a specific reason to prefer email.

What happens after cancellation

Once your cancellation is confirmed, your relationship with Splendies enters a wind-down phase. Understanding what to expect next helps you avoid confusion or unnecessary worry.

Your account and final delivery

Your Splendies account remains accessible after you cancel, so you can still log in and view your order history, delivery address, and account details. Your final shipment will arrive during your final billing month, and you can track it using the order confirmation email from that month. After your final billing date passes, no further shipments will be scheduled. You can keep your account open indefinitely just to access old order details, or you can request account deletion if you prefer. However, most consumers simply leave their accounts inactive; there is no harm in doing so.

Checking your final charge

When your final billing date arrives, you will see one last charge on your credit card or bank statement. This charge should match the price of your plan (e.g., S$13.59 for a single-pair monthly plan) and should be the only charge after your cancellation date. If you see multiple charges or a charge that does not match your plan price, investigate immediately. Log back into your Splendies account to confirm the charge date and amount, then contact your bank if something seems wrong. Banks can reverse unauthorized charges within 60 to 90 days, so act quickly if you spot a discrepancy.

If you change your mind

If you cancel but then decide you want to reactivate your subscription, you can do so at any time by logging back into your Splendies account and selecting "Reactivate Subscription" (if that option is available) or by signing up for a new subscription. However, you will start fresh with a new account, so your old preferences may not carry over. This is generally not a problem, but it is worth knowing. If you want to pause rather than cancel, some subscription services allow this; check the Splendies website to see if a pause option exists before you cancel, as it might be a better choice for you if you plan to return later.

Addressing common questions and concerns

Several questions come up repeatedly for consumers cancelling Splendies. Tocancel provides clear answers to help you feel confident in your decision.

Do i lose my address or preferences if i cancel?

Your address and size preferences are stored on your Splendies account. If you reactivate the subscription later, you would need to set new preferences from scratch, as the system does not retain this information after cancellation. If you think you might return, consider writing down your preferred sizes and styles before you cancel, so you can quickly set them up again if you change your mind.

Can Splendies charge me for cancellation?

No. Splendies cannot charge you a cancellation fee, early termination fee, or any other penalty for cancelling your subscription. The Consumer Protection (Fair Trading) Act prohibits unfair contract terms, and charging a consumer to cancel a subscription would be unfair. If Splendies attempts to charge you for cancellation, you can dispute this charge with your bank or lodge a complaint with CASE.

Will cancelling affect my credit score?

No. Cancelling a subscription service does not affect your credit score. Your credit score is based on your payment history for loans, credit cards, and other credit accounts. Subscription services like Splendies are not credit accounts, so they do not report to credit bureaus. You can cancel without any concern for your financial credit.

How long does it take for Splendies to stop charging me?

If you cancel by the 8th of the month at 11:59 PM EST, Splendies will stop charging you after your current billing cycle ends. No charges will occur on the next renewal date. The company's system is automated, so once the cancellation is processed, no manual action is required. You should see no further charges on your next billing date (usually around the 1st of the following month, depending on when your cycle runs).

Your rights under the consumer protection (Fair trading) act

Singapore's Consumer Protection (Fair Trading) Act is the legal framework that protects you as a subscriber and ensures Splendies operates fairly.

What the law says about subscriptions

The Fair Trading Act requires that all terms and conditions be fair, transparent, and not misleading. This applies to subscription services like Splendies. Specifically, the law states that the cancellation process must be as easy to perform as the sign-up process. This means if you can subscribe to Splendies in three clicks, you should be able to cancel in three clicks as well. If the company makes cancellation deliberately difficult, buried in your account, or requires you to call a phone number that is never answered, that violates the Fair Trading Act. Additionally, the law prohibits unfair contract terms, such as automatic renewal without clear consent, hidden charges, or excessive cancellation penalties. If Splendies' cancellation process or terms breach these principles, you have a legal right to complain to CASE.

Your recourse if Splendies breaches the law

If you believe Splendies has treated you unfairly, your first step is to contact the company in writing with a clear description of the problem and what you want (e.g., a refund for an unauthorized charge). Give them 14 days to respond. If they refuse or do not respond, you can lodge a complaint with CASE at www.case.org.sg. CASE operates a free mediation service for consumer disputes and can investigate whether the company has breached the Fair Trading Act. If CASE finds a breach, they can negotiate a settlement on your behalf or refer the matter to enforcement action. You do not need a lawyer for this process, and it costs you nothing. Tocancel encourages you to use CASE's services if Splendies does not resolve your issue fairly.

Splendies cancellation address and company information

If you need to contact Splendies directly, here is the company's registered address and preferred contact method.

How to reach Splendies

Splendies is operated by Vernon Coombs C Inc. The company's registered address is located in Santa Monica, California. However, for cancellations, you should use the official Contact Us form on the Splendies website rather than mailing a physical letter, as mail can take weeks to reach the company and may not be processed in time to prevent an unwanted charge. Tocancel recommends the website cancellation method as your first choice, followed by email, and physical mail only as a last resort if both digital methods have failed. If you do choose to mail a cancellation request, send it via registered mail at least 14 days before your next scheduled billing date to allow time for delivery and processing.

Registered company address

Vernon Coombs C Inc
Santa Monica, CA
United States of America

Note: This is the company's registered office, not a customer service address. Always use the website contact form for cancellations and customer service inquiries.

Final steps to complete your cancellation confidently

You now understand your rights, the cancellation process, and the legal protections available to you. Tocancel has helped thousands of consumers cancel unwanted subscriptions safely and on time, and we want the same outcome for you. Take action today by choosing your cancellation method, marking the 8th of the month on your calendar, and completing the cancellation before 11:59 PM EST. Save your confirmation, monitor your next billing date, and reach out to CASE if any issues arise. Cancelling Splendies is entirely within your control, and you should feel empowered to do it without guilt or hesitation. Visit Tocancel.com for guidance on cancelling hundreds of other services, and remember: your subscription is your choice, and so is your exit.