Cancel Yitty: The Right Way to Reclaim Your Money

How to cancel your Yitty membership and keep your money in your pocket

Why you might want to cancel Yitty and what you need to know

Yitty is a fashion and membership service centred on body-positive, inclusive apparel paired with a monthly VIP subscription model. Each month, you receive credits, member-exclusive discounts, free shipping on eligible orders, and access to the Fabletics FIT app. The service charges approximately SGD $80 per month (converted from USD $59.95), and it renews automatically on your membership anniversary unless you cancel beforehand.

You might want to cancel for many legitimate reasons: the monthly credits go unused, your budget has tightened, you prefer to shop without a subscription commitment, or the service simply no longer aligns with your needs. The positive news is that Yitty does not impose cancellation fees, and you can stop your membership at any time without penalty. At Tocancel (tocancel.com), we help you navigate these decisions with clarity and confidence, so you understand both your rights and your options.

This guide walks you through every step to cancel your Yitty membership, explains your consumer protections under Singapore law, and answers the refund and billing questions that matter most to you.

How Yitty charges and bills you each month

Your Yitty VIP membership renews on the same date each month at approximately SGD $80 (equivalent to USD $59.95). Your bank converts this amount at the prevailing exchange rate on the transaction date. If you purchased through an app store, the same conversion rate applies at the time of payment.

The charge will continue to recur unless you cancel your membership before your next renewal date. This is the critical point: if you cancel on or before the day before your renewal, you will not be charged again, and your account will retain access until the end of your current billing cycle.

What your VIP membership includes each month

Your membership grants you up to SGD $80 in monthly credits (equivalent to USD $100), access to exclusive member discounts of 20 to 50 percent off regular prices, free shipping on orders above SGD $80, and complimentary access to the Fabletics FIT app for guided workouts and fitness content. You also have the right to skip one billing month per year without losing your membership status or incurring charges.

Your consumer rights under singapore law and why they matter

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects you when you purchase goods or services, and this protection extends to your Yitty membership.

Your legal position is this: Yitty must deliver the service as described, charge you only with your clear consent, and honour transparent terms and conditions. If the company has misrepresented the membership benefits, failed to deliver promised services, charged you without authorisation, or applied unfair contract terms, you have grounds to escalate your complaint through formal channels.

What the CPFTA protects you against

The law shields you against misleading claims about the service, unfair contract conditions that work heavily in the company's favour, and unsolicited or unauthorised charges. If you believe Yitty has breached any of these protections, you have the right to lodge a complaint with the Consumers Association of Singapore (CASE), which is your primary escalation point if direct negotiation with Yitty does not resolve the issue.

Keep detailed records of all communications with Yitty customer service. Screenshot confirmation emails, note the exact dates you contacted support, record the names of any support representatives, and document any billing errors, service failures, or misrepresentations you encounter. This evidence strengthens your position significantly if you need to file a formal complaint with CASE or pursue a refund.

How to cancel your Yitty membership via web account

Cancelling through your web or desktop account is the fastest and most direct method, and it takes fewer than five minutes to complete.

1. Open a web browser and navigate to yitty.fabletics.com.
2. Log in with your registered email address and password.
   • If you have forgotten your password, click "Forgot Password" and follow the email reset link.
3. Click on your account icon or profile menu, usually located in the top right corner of the screen.
4. Select "Account" or "My Account" from the dropdown menu that appears.
5. Look for a section labelled "Membership Options," "Subscription Settings," or "Manage Subscription."
6. Click on "Cancel Membership" or "Manage Membership," and follow the on-screen prompts to confirm your cancellation request.
7. You will receive an on-screen confirmation message and a confirmation email within minutes.
8. Save this confirmation email in a safe folder; you may need it if questions arise later about your cancellation date.

Once you cancel via the web, your membership will remain active until the end of your current billing cycle, after which your account will no longer renew.

How to cancel via the fabletics app

If you manage your membership primarily through the app, you can cancel directly from your mobile device in just a few steps.

1. Open the Fabletics app on your mobile device (iOS or Android).
2. Log in with your email address and password if you are not already signed in.
3. Tap the menu icon (three horizontal lines) or your profile icon, usually located in the bottom right or top left corner.
4. Select "Account," "My Account," or "Settings" from the menu options.
5. Scroll down to find "Membership," "Subscription," or "Billing" settings.
6. Tap "Cancel Membership" or "Manage Subscription" and confirm your request when prompted.
7. You will receive an immediate in-app confirmation and an email confirmation shortly after.

Your membership remains active for the remainder of your current billing period and will not renew after your next renewal date.

How to cancel by contacting Yitty customer service directly

If you prefer to cancel by speaking with a representative or if you encounter technical issues with the online methods, you can contact Yitty customer service via email or mail.

1. Gather your account information: your registered email address, full name, and membership email or account number if you have it.
2. Compose an email to Yitty's customer service address clearly stating your request: "I would like to cancel my Yitty VIP membership effective immediately."
3. Include your full name, registered email address, and the date your membership renews next.
4. Send your cancellation request to the customer service email address provided on Yitty's website contact page.
5. Wait for a confirmation email from Yitty, which typically arrives within 24 to 48 business hours.
6. Reply to the confirmation email to acknowledge receipt and ask for a cancellation date in writing.

If you do not receive a confirmation within 48 hours, follow up with a second email referencing your original cancellation request. This creates a clear written trail of your cancellation intent, which is important if billing disputes arise later.

Refunds and what you should expect after cancellation

Yitty's refund policy depends on whether you have unused monthly credits or if you are requesting a refund of your most recent subscription payment.

Unused monthly credits and what happens to them

If your current billing cycle still has active credits remaining when you cancel, these credits typically remain valid until the end of that billing period. You can use these credits to make purchases up until your membership officially expires at the end of your cycle. After your membership expires, any unused credits will be forfeited, so use them before cancellation takes effect.

Once your membership has fully expired, you cannot access your account to spend remaining credits, so spend them quickly after you cancel.

Refunds of subscription payments

Yitty does not typically offer refunds for monthly subscription charges once the billing cycle has commenced, even if you cancel within days of being charged. This is standard practice for membership services, and the CPFTA allows this provided the terms were clearly disclosed before you subscribed.

However, you may be eligible for a refund if any of the following applies:

• You were charged twice in a single billing cycle due to a system error.
• You cancelled within 7 days of being charged and have not used your credits or accessed the service.
• The service was not delivered as described (for example, the app was unavailable or credits did not appear in your account).
• You did not authorise the charge, or your payment method was used without consent.

If any of these circumstances apply to you, contact Yitty customer service with evidence and request a refund review. If Yitty refuses, you can escalate your complaint to CASE and cite the relevant breach of the CPFTA.

What tocancel recommends before you cancel

Before you finalise your cancellation, log into your account and check your current credit balance. If you have SGD $30 or more in unused credits, consider making one or two final purchases to recover some of that value. Once your membership expires, those credits disappear, so spend them strategically before your cancellation takes full effect.

Your billing timeline and cancellation checklist

Understanding the exact sequence of events after you cancel will help you avoid confusion and ensure you are not charged unexpectedly.

The most important date to remember is your renewal date, which is the day your membership would normally renew. If you cancel before that date, you will not be charged again.

Common mistakes to avoid when cancelling Yitty

Many consumers feel uncertain during the cancellation process and accidentally take steps that delay or complicate their exit. You can avoid these pitfalls with a little care and planning.

Mistake 1: cancelling without saving your confirmation

After you submit your cancellation request, you receive an on-screen or email confirmation. Save this confirmation to your email or take a screenshot. If a charge appears on your bank statement after your cancellation date and Yitty claims they have no record of your request, this confirmation is your proof.

Mistake 2: assuming cancellation is instant

Cancellation stops future charges, but your membership remains active until the end of your current billing cycle. If you cancelled on day 5 of a 30-day cycle, you still have access and credits for the remaining 25 days. Plan your final purchases accordingly to avoid wasting credits.

Mistake 3: not checking your bank statement

After your renewal date has passed, monitor your bank statement for the next 7 to 10 days to confirm no charge appears. If Yitty charges you after your confirmed cancellation date, contact your bank immediately to dispute the charge and escalate to CASE if Yitty refuses to refund it.

Mistake 4: deleting confirmation emails too soon

Keep your cancellation confirmation email for at least 6 months. If any billing disputes arise, this email is your primary evidence that you cancelled on a specific date.

After cancellation: what happens to your account and data

Once your membership has fully expired and Yitty no longer renews your subscription, your account enters a dormant state.

Your personal data (email address, name, payment method history) remains stored by Yitty, but you lose access to your account dashboard, member pricing, and any remaining credits. You can no longer log in or make purchases at member rates. If you wish to re-join, you must create a new account or contact Yitty to reactivate your old account, which may incur a new membership charge.

If you want your personal data deleted entirely (rather than dormant), you can request this under Singapore's Personal Data Protection Act (PDPA). Contact Yitty's privacy team and request a data deletion. Yitty must respond to this request within 30 days and either delete your data or provide a valid reason for retention.

Pricing summary and comparison table

Here is what you pay and what you receive from Yitty, compared to purchasing from the store at full price.

The membership makes sense if you plan to spend at least SGD $80 on clothing each month and take advantage of the discounts. If you shop infrequently or spend less than SGD $50 per month, cancelling will save you money.

How to know if cancellation is the right choice for you

Before you cancel, ask yourself these honest questions to ensure you are making the right decision.

• Do you use your monthly credits, or do they expire unused most months?
• Have you accessed the Fabletics FIT app content, or does it sit unused on your phone?
• Are you buying clothes at least once or twice per month, or has your shopping frequency dropped?
• Could you find similar styles and discounts by shopping non-members' retailers, or is Yitty's range unique to your needs?
• Is the SGD $80 monthly charge creating financial stress, even if the value is there?

If you answered "no" to more than two of these questions, cancellation is likely the right call. Tocancel recommends cancelling if the service no longer aligns with your actual shopping habits or budget.

Contact details and customer service addresses for Yitty

If you need to reach Yitty to cancel, file a complaint, or request a refund, use the following contact methods.

Email contact for cancellation and customer service

Send your cancellation request or customer service inquiry to: [email protected]

Include your full name, registered email address, and membership details in your email. Yitty aims to respond within 24 to 48 business hours.

Mailing address for formal complaints and legal correspondence

If you need to send formal notice of cancellation or lodge a complaint, address your letter to:

Fabletics Customer Service
c/o TechStyle Fashion Inc.
Singapore Office

Send your letter via registered mail so you have proof of delivery. Include copies (not originals) of your cancellation confirmation, payment receipts, and any relevant screenshots.

Escalation to CASE if Yitty does not respond

If Yitty fails to honour your cancellation request, refuses to refund a disputed charge, or ignores your complaints within 21 days, lodge a formal complaint with the Consumers Association of Singapore (CASE). Visit case.org.sg or call 6100 0315 to file your case. CASE will investigate the matter and advocate on your behalf at no cost.

Final guidance: take action with confidence

Cancelling your Yitty membership is straightforward, fee-free, and entirely within your rights as a consumer. Whether you choose to cancel via the web account, mobile app, or email, you now understand exactly what happens next and what protections you have under Singapore law. Your cancellation takes effect immediately, though your membership remains active until your current billing cycle ends. You retain access to your credits during this period, so spend them wisely before your account closes.

Keep your cancellation confirmation, monitor your bank statement after your renewal date, and escalate to CASE immediately if any unauthorised charges appear. Tocancel (tocancel.com) has helped thousands of consumers cancel subscriptions with clarity and confidence, and your situation is no exception. You have the right to stop paying for services that no longer serve you, and taking action today puts your money back in your pocket where it belongs. Cancel your Yitty membership now and reclaim control of your subscription costs.