Cancel 3Commas: The Right Way

How to cancel 3Commas and reclaim your trading account in singapore

What is 3Commas and why you might want to cancel

3Commas is a cloud-based cryptocurrency trading platform that automates your trading strategies across major exchanges like Binance, Coinbase and Kraken. You connect your exchange account via API, create or copy automated trading bots, track your portfolio and access social trading features - all through a subscription model. If you subscribed via iOS, Android or the web, you're paying a recurring monthly or annual fee in SGD. This section explains what the platform does and the legitimate reasons you might decide to cancel.

How the 3Commas platform works

3Commas bridges your exchange account to its bot-building engine. You provide read-and-trade API credentials (no passwords required), then build or import automated strategies that execute trades without your constant monitoring. The platform includes grid trading tools, DCA (dollar-cost averaging) bots, portfolio dashboards and a marketplace where traders sell signal-based products. Pricing tiers range from free basic plans to premium subscriptions costing SGD 30 to over SGD 100 per month, depending on which features and bot limits you need.

Common reasons to cancel 3Commas

You might cancel because you no longer trust automated trading, prefer manual control over your crypto, want to cut monthly expenses, found a competitor platform better suited to your strategy or simply no longer trade actively. Whatever your reason, your right to cancel is absolute - and Tocancel is here to walk you through the process with clarity and confidence. Cancelling is straightforward once you identify which platform (iOS, Android or web) you used to subscribe.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act is your legal shield when you cancel a digital subscription or pursue a refund.

What the consumer protection (Fair trading) act says about refunds

Under Singapore consumer law, traders must deliver services that match your reasonable expectations. For subscription services, this means 3Commas (or its payment processor) must honour refund requests within a reasonable timeframe - typically 14 to 30 days of purchase, especially if the service was unused or barely used. Your legal position is clear: if 3Commas fails to refund you after cancellation without a valid reason, you can escalate the dispute to the Consumers Association of Singapore (CASE) at no cost. Keep all cancellation confirmations, payment receipts and correspondence - these documents are your evidence if you need to file a formal complaint. Tocancel advises saving screenshots of every step in your cancellation process.

Your right to cancel without penalty

You have the absolute right to cancel your subscription at any time under Singapore consumer law. Cancelling incurs no early termination fees. Your paid subscription period will run until its end date, but if you paid upfront for an annual plan and cancel after one month, you are entitled to request a prorated refund for the unused months. 3Commas advertises partial refunds in some cases within 180 days, so always submit a refund request when you cancel - the worst outcome is a "no", but many requests succeed. Document your request in writing (email) so you have proof of the date you asked.

How to cancel 3Commas step by step

Your cancellation method depends on which platform you used to subscribe: Apple App Store, Google Play or the 3Commas website.

Cancel 3Commas on iOS through apple app store

If you subscribed to 3Commas on an Apple device, you must cancel through your Apple ID settings, not through the 3Commas app itself - deleting the app will not stop recurring charges.

1. Open the App Store on your iPhone or iPad.
   • Tap your profile icon in the top right corner.
2. Select "Subscriptions" from the menu that appears.
   • You'll see a list of all active subscriptions linked to your Apple ID.
3. Find 3Commas in the list and tap it.
   • If you don't see it, check under "See All Subscriptions" at the bottom.
4. Tap "Cancel Subscription" and confirm your choice.
   • Apple will ask you to confirm; follow the on-screen prompts.
5. Take a screenshot of the cancellation confirmation screen immediately.
   • Save this to your phone or email it to yourself for records.
6. Check your Apple ID email for a confirmation email from Apple.
   • This email serves as your official proof of cancellation.

You retain access to 3Commas until the end of your current billing cycle. After that date, the app will lock premium features. Tocancel recommends saving both the in-app screenshot and the email confirmation.

Cancel 3Commas on android through google play

Android users must cancel through the Google Play Store app, not the 3Commas app itself.

1. Open the Google Play Store on your Android phone.
   • Tap your profile icon in the top right corner.
2. Select "Manage Your Google Account" and go to the "Payments and subscriptions" tab.
   • If you see "Subscriptions" directly in the menu, tap that instead.
3. Tap "Subscriptions" to view all active subscriptions.
   • Scroll down to find 3Commas.
4. Tap 3Commas and then tap "Cancel Subscription."
   • Google will ask you to confirm and may offer retention discounts - you can decline these.
5. Confirm the cancellation by tapping "Yes, cancel" or similar.
   • You'll see a confirmation message on screen.
6. Screenshot the confirmation and save it with your records.
   • Google also sends a confirmation email to your Gmail account.

Your access continues until the end of your billing cycle. After that, 3Commas will restrict premium features on your account.

Cancel 3Commas through the web (account dashboard)

If you subscribed directly via the 3Commas website, cancel through your account settings in the dashboard.

1. Log in to your 3Commas account at the main website.
   • Use the email and password associated with your subscription.
2. Navigate to "Account Settings" or "Billing" - look for a gear icon or profile menu.
   • The exact location varies, but it's usually in the top navigation or sidebar.
3. Select "Subscriptions" or "Plans" to view your active subscription.
   • You'll see your current plan, renewal date and payment method.
4. Click "Cancel Subscription" or "Downgrade to Free" next to your plan.
   • Some platforms offer a downgrade option as an alternative to full cancellation.
5. Confirm your cancellation by clicking the final confirmation button.
   • Do not close the page until you see a success message.
6. Screenshot the confirmation screen and save the URL for your records.
   • Also check your email inbox for a cancellation confirmation from 3Commas.

Your paid subscription runs until the end of its current billing period. Access to premium features ceases on that date. Keep both the screenshot and email confirmation in a folder for your records.

Understanding 3Commas pricing and subscription tiers

3Commas offers several subscription levels, and knowing which one you chose helps you estimate potential refund value.

If you paid upfront for an annual plan, your refund eligibility depends on how long you've used the service and the platform's refund policy (typically 14-30 days for full refunds, or prorated refunds up to 180 days). Tocancel recommends requesting a refund as soon as you cancel - even if you're outside the standard window, some companies make exceptions for dissatisfied customers.

How to request a refund after cancellation

Cancelling your subscription does not automatically trigger a refund - you must request one explicitly.

Submitting your refund request

Contact 3Commas support via email immediately after you cancel. Reference your subscription cancellation, the date you cancelled, the platform you subscribed through (iOS, Android or web), and your email address. Include the cancellation confirmation screenshot or email you saved. State clearly that you are requesting a refund for the unused portion of your paid subscription (if applicable) or a full refund if you cancelled within the first 14 days of purchase. Send this request from the email address tied to your 3Commas account so support can verify your identity quickly.

3Commas typically responds within 7 to 10 business days. If the company refuses your refund without a valid reason (for example, "we don't refund digital services"), you can escalate to the Consumers Association of Singapore (CASE) for free dispute resolution. Tocancel has helped thousands of consumers contest unfair refund denials - your case is valid if you cancelled within the refund window or if the service failed to meet your expectations.

Escalating to CASE if 3Commas refuses

If 3Commas denies your refund request, file a complaint with CASE (Consumers Association of Singapore) at www.case.org.sg or by calling 6100-0315. Provide CASE with copies of your payment receipt, cancellation confirmation and all email correspondence with 3Commas. CASE will mediate the dispute at no cost to you. In practice, many companies settle refund disputes rather than face formal CASE complaints, especially if your request is within the statutory 14-30 day window.

What happens after you cancel 3Commas

Cancelling ends your subscription, but you should know what to expect in the days and weeks ahead.

Your account after cancellation

You retain full access to your 3Commas account until the end of your current billing cycle. All your bots, trading history and portfolio data remain visible. On the renewal date, the platform will deactivate your premium features and downgrade you to the free plan. Your existing bots will stop running, and you'll lose access to advanced tools like copy trading, DCA indicators and priority support. Your exchange connections remain intact - 3Commas does not disconnect your API keys when you cancel.

Stopping recurring charges

Once you've cancelled through Apple, Google or the web, no further charges should appear on your card or account. Monitor your billing for the next two billing cycles to confirm no surprise charges occur. If you see a charge after your cancellation confirmation date, contact your payment processor (Apple, Google or Paddle) immediately to dispute the charge. Document the date you cancelled, the confirmation email or screenshot, and the date of the unwanted charge - this evidence supports a chargeback if needed.

Common mistakes when cancelling 3Commas

Cancelling a subscription can feel overwhelming, especially when dealing with multiple platforms. Here are the pitfalls to avoid so you don't accidentally keep paying.

Not cancelling on the correct platform

The single most common mistake is deleting the 3Commas app without cancelling through Apple, Google or the web. Deleting the app does nothing - your subscription renews on schedule and charges your payment method. Always cancel through the platform you subscribed on. If you're unsure whether you used iOS, Android or the web, check your email for a receipt from Apple, Google Play, or 3Commas directly. Your receipt email will confirm the platform.

Not requesting a refund explicitly

Cancelling the subscription stops future charges, but it does not automatically refund you for the current or past billing period. You must email support or submit a refund request through your account settings. Many cancellations happen without customers realizing they're entitled to a refund for unused time. Always ask - and always do so in writing (email) so you have proof of the request date.

Forgetting to save cancellation confirmations

Apple, Google and 3Commas send confirmation emails, but these can be buried in your inbox or marked as spam. Take a screenshot of the cancellation screen immediately and save it in a folder labeled "Subscriptions" or "Cancellations." If a dispute arises three months later, you'll have the evidence you need to prove you cancelled on a specific date. Tocancel advises keeping these records for at least six months after cancellation.

Cancelling the day before renewal

If you cancel one day before your renewal date, your current paid period still completes, and you'll be charged one final time. Cancel as soon as you decide to leave - there's no disadvantage to cancelling early, and it gives you maximum time to request a refund if needed. Many customers wait too long and miss the refund window because they wanted to use the platform "one more month."

Comparing 3Commas to alternative crypto trading platforms

If you're cancelling because you want a different platform, this table compares 3Commas to three alternatives available in Singapore.

Each platform has trade-offs. If you're cancelling 3Commas because the fees are too high, consider a free or lower-cost alternative. If you're leaving because you distrust automated trading, a manual charting tool like TradingView might suit you better. Tocancel recommends testing a new platform's free tier before committing to a paid plan - this way you avoid repeat cancellations.

Checklist for cancelling 3Commas

Use this step-by-step checklist to ensure you've completed every task and protected your rights.

• Identify your subscription platform - Check your payment receipt email to confirm whether you subscribed via iOS, Android or web.
• Cancel through the correct channel - Do not simply delete the app. Cancel through Apple Settings (iOS), Google Play Settings (Android) or your 3Commas account dashboard (web).
• Screenshot the cancellation confirmation - Take a photo of the confirmation screen immediately after you cancel.
• Save the confirmation email - Forward it to yourself or save it in a folder for easy retrieval.
• Note the cancellation date - Write down the exact date you cancelled in case you need to reference it later.
• Request a refund in writing - Email 3Commas support or submit a refund request through your account within 7 days of cancellation.
• Monitor your next billing cycle - Check your payment method statement to confirm no charge appears on your renewal date.
• Verify feature downgrade - Log in to your 3Commas account after the billing date to confirm premium features are disabled.
• Escalate to CASE if refused - If 3Commas denies a refund you believe you're owed, file a complaint with the Consumers Association of Singapore (www.case.org.sg).

Contact information for 3Commas support and refunds

To cancel, request a refund or report an issue, use the following contact details for 3Commas.

3Commas customer support

3Commas operates through two registered legal entities. The company's registered headquarters is listed under 3C Trade Tech Ltd., and its operational base includes the Estonian entity 3Commas Technologies OÜ. No dedicated Singapore office address has been publicly disclosed. You can reach customer support through the following methods:

• Support email: Submit your refund request and cancellation inquiry through your 3Commas account dashboard or contact the support team via the official website.
• In-app support: Log into your 3Commas account and navigate to the "Help" or "Support" section for live chat or ticketed support options.
• Official website: Visit 3commas.io for the most current support contact details.

When you contact 3Commas, provide your account email, subscription plan, cancellation date and a clear description of your refund request. Keep all correspondence for evidence in case you need to escalate to CASE or your payment processor.

Payment processor contact details

If you subscribed through iOS, contact Apple Support at support.apple.com/en-sg or call 1800-039-100 (toll-free in Singapore). For Android subscriptions, contact Google Play Support at support.google.com/googleplay. These payment processors handle billing disputes and can reverse charges if you believe a refund was wrongly denied.

Consumers association of singapore (CASE)

If 3Commas refuses your refund or fails to respond to your cancellation request, escalate to CASE for free mediation.

• Phone: 6100-0315
• Website: www.case.org.sg
• Address: 170 Ghim Moh Road, #01-01, Singapore 279621
• Hours: Monday to Friday, 9:00 am to 5:30 pm (closed on public holidays)

CASE will review your complaint free of charge and mediate between you and 3Commas. Bring copies of your payment receipt, cancellation confirmation and all email correspondence.

Final summary and next steps

Cancelling 3Commas is a straightforward process once you know which platform you subscribed through and follow the correct steps. Your consumer rights under Singapore's Consumer Protection (Fair Trading) Act are strong - you can cancel at any time without penalty, and you're entitled to request a refund for unused subscription time. The key to protecting yourself is to cancel on the right platform (not by deleting the app), save all confirmations, and request your refund in writing within 30 days of cancellation. If 3Commas refuses, the Consumers Association of Singapore (CASE) is your free escalation point and has successfully resolved thousands of subscription disputes.

Remember: cancelling does not automatically generate a refund. You must ask for one explicitly, in writing, and provide evidence of your cancellation date. Tocancel has helped thousands of consumers navigate cancellations and refund disputes across digital services - and the same consumer-protection principles that apply to 3Commas apply to every subscription platform. Take action today, save your confirmations, and hold the company accountable. Your money is your right.