Cancel AirDNA: The Right Way

How to cancel AirDNA and protect yourself from unwanted charges in singapore

Why you might want to cancel AirDNA

AirDNA is a market intelligence platform designed for short-term rental hosts and property investors who track occupancy rates, pricing strategies and market trends in real time. If you've stopped managing rental properties, found a more affordable competitor, or want to pause during a quiet season, cancelling is your right as a consumer. At Tocancel, we help thousands of users across Singapore navigate subscription cancellations with confidence and clarity, so let's walk you through exactly what you need to do.

When cancellation makes sense for you

You might cancel AirDNA if you've exited the short-term rental business, switched to a competitor's analytics tool, or simply want to halt charges until your rental activity picks up again. The platform costs between S$26 and S$408 per month or annually, depending on your plan. Every month you delay cancellation costs you money you could save or redirect elsewhere. Your financial control starts with understanding your billing cycle and taking action before the next renewal date.

The cost of staying subscribed

If you're on the monthly Research plan, AirDNA charges you S$170 every 30 days. Annual plans offer discounts of 15 to 20 percent if you commit upfront, but lock you in for a full year. Before you decide whether to cancel or downgrade, check your latest invoice to confirm exactly when your next billing date arrives. This timing determines whether you'll save money by cancelling immediately or waiting until after your renewal.

AirDNA pricing plans explained

Understanding your current plan and what you're paying helps you decide whether full cancellation is the right choice or whether downgrading to a smaller plan might suit your needs better.

Current AirDNA pricing in singapore

How these prices affect your budget

All prices shown are converted from USD using AirDNA's live exchange rate, so your actual charge may fluctuate slightly due to currency movements and applicable taxes. Monthly plans give you flexibility but cost significantly more over 12 months; annual plans require upfront commitment but deliver better value if you know you'll use the service for a full year. Tocancel recommends reviewing your usage frequency before renewing-if you're only checking the platform once or twice monthly, a smaller plan or complete cancellation may be smarter.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act gives you strong protections when you purchase digital services, and understanding these rights strengthens your position if disputes arise during or after cancellation.

What the law says about digital subscriptions

Under Singapore's Consumer Protection (Fair Trading) Act, you normally have the right to cancel certain contracts within 14 days of purchase without penalty. This is called the "cooling-off period." However, AirDNA's Terms of Service explicitly waive this right for most subscription tiers once you access the service. This does not leave you powerless. If AirDNA has misrepresented its features, failed to deliver promised functionality, or engaged in unfair trading practices, you retain the right to escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).

Your legal position: You can cancel anytime by contacting AirDNA directly, but recovery of past payments depends on whether you can prove breach of contract or misrepresentation.

When to invoke consumer protection

If AirDNA refuses to acknowledge your cancellation request, continues charging after you've cancelled, or misrepresented the service's capabilities, you have grounds to file a complaint with CASE (Consumers Association of Singapore). They investigate disputes at no cost to you and can pressure the company to refund charges. Document all your communication with AirDNA-emails, screenshots of your account settings, and billing records-because these form the evidence you'll need if escalation becomes necessary.

How to cancel AirDNA step by step

AirDNA does not operate a Singapore office, so you must contact their international support team to process your cancellation. The method is straightforward once you know the correct contact details and what to say.

Cancellation methods available to you

AirDNA does not offer a self-service cancellation button in your account dashboard. Instead, you cancel by contacting their support team directly via phone or email. Tocancel recommends the email method because it creates a written record of your request, which protects you if disputes over refunds or continued charges arise later.

Step-by-step cancellation process

1. Log into your AirDNA account and retrieve your account number or registered email address
   • You'll need this information to confirm your identity when you contact support
   • Take a screenshot of your current plan and billing date for your records
2. Gather your billing information before you contact them
   • Check your most recent invoice to confirm your next renewal date
   • Note whether you're on a monthly or annual plan
   • Write down any specific reasons for cancellation (helps support process faster)
3. Contact AirDNA support via email at [email protected]
   • Subject line: "Request to cancel my AirDNA subscription"
   • Body: Include your account email, plan type, and preferred cancellation date
   • Example: "I would like to cancel my Research monthly plan effective immediately. My account email is [your email]. Please confirm cancellation once processed."
4. Alternatively, call their Denver office at +1 (720) 372-2318 or Barcelona office at +34 932 205 569
   • Be aware of time zone differences; Denver is UTC-7, Barcelona is UTC+1
   • Ask for written confirmation of cancellation to be sent via email
   • Note the name of the support agent and the date of your call
5. Confirm your cancellation in writing
   • Wait for AirDNA to send you a confirmation email
   • This email should state your cancellation date and final billing date
   • If you don't receive confirmation within 48 hours, follow up immediately
6. Monitor your billing for the next 30 days
   • Check your credit card statement or bank account after your renewal date passes
   • If AirDNA charges you after cancellation, contact them again and request a refund
   • Document the unauthorized charge and escalate to CASE if the company refuses

Refunds and what to expect after cancellation

Understanding AirDNA's refund policy before you cancel helps you avoid unpleasant surprises and protects your money.

Refund eligibility and timing

AirDNA's Terms of Service state that most subscription plans are non-refundable once you access the service. This means if you paid S$170 for a monthly Research plan and cancel on day 5, you will not receive a refund for the remaining 25 days. However, if you cancel before your next renewal date, you will not be charged again. Your access to the platform continues until the end of your billing cycle, after which it terminates automatically.

If you're on an annual plan and cancel early, the situation becomes more complex. Some annual plans may offer pro-rata refunds (a refund calculated for the unused portion), but this depends on AirDNA's discretion and your specific contract. Contact Tocancel's support comparison tool to review your plan terms, or request a refund directly from AirDNA support when you cancel-they may approve a partial refund depending on how long you've used the service.

Automatic renewal traps to avoid

Even after you cancel, AirDNA may automatically renew your subscription if you don't act carefully. This happens because your cancellation takes effect at the end of your current billing cycle, not immediately. If your renewal date is next month and you cancel today, you'll still be charged on the renewal date unless you explicitly request immediate termination. When you contact support, use clear language: "Please cancel my subscription immediately and prevent any charges after [today's date]." Obtain written confirmation that automatic renewal has been disabled on your account.

Common mistakes to avoid when cancelling

Many people approach cancellation without knowing the pitfalls, and small oversights can result in unwanted charges or lost refund opportunities.

Mistake one: cancelling through the wrong channel

Some users assume they can cancel by changing their payment method, deleting the app, or ignoring billing emails. None of these actions cancel your subscription. AirDNA will continue charging you because the cancellation must be processed by their support team. Contact them directly via email or phone to ensure your request is officially recorded in their system.

Mistake two: not confirming your cancellation in writing

Verbal cancellation requests over the phone may not be logged properly. Always ask AirDNA support to send you a written confirmation email after you call, and keep this email permanently. If the company later claims they never received a cancellation request, you have proof that you did request one. This evidence is essential if you need to escalate to CASE.

Mistake three: cancelling too close to your renewal date

If your renewal is tomorrow and you cancel today, AirDNA may still charge you because the payment has already been processed. To avoid this, cancel at least 5 to 7 days before your renewal date. Check your invoice now to see when your next billing date falls, then plan your cancellation accordingly.

Mistake four: ignoring charges after cancellation

If you see a charge appear after your cancellation confirmation date, contact AirDNA immediately. Do not assume it's an error that will resolve itself. Request a refund in writing, and if the company refuses, file a complaint with CASE. The longer you wait, the harder it becomes to recover your money. Tocancel recommends checking your bank statements weekly in the month following your cancellation date.

What happens after your cancellation takes effect

Once AirDNA processes your cancellation, your access to the platform closes, but a few tasks remain to protect you.

Steps to take immediately after cancellation

The day after your final billing date, log in to your AirDNA account to confirm that your access has been revoked. If you can still log in, contact support again-your cancellation may not have processed fully. Update your records: note the cancellation date, the name of the support agent who helped you, and the final amount charged. If you saved any reports or data from AirDNA, export them now while you still have access, because you will lose all data once your account closes.

Protecting yourself from re-subscription

Review your credit card or bank statements every month for the next three months to ensure AirDNA does not recharge you. If you see unexpected charges, dispute them immediately with your bank. Your bank can reverse unauthorized charges and may offer you protection under your payment method's dispute resolution process. Report any unauthorized charges to CASE as well, because multiple complaints strengthen any future legal action.

Cancellation checklist for AirDNA

Use this checklist to confirm you have completed every step and protected yourself fully.

How AirDNA compares to other rental analytics tools

Before you cancel completely, consider whether a smaller AirDNA plan or a competitor's service might better fit your current needs and budget.

Comparison: AirDNA versus alternatives

If you want to stay with analytics but reduce costs, AirDNA's Per-Market Small plan at S$26 per month offers access to a single market at a fraction of the full Research plan's price. Downgrading costs nothing to request and preserves your data if you decide to return later. However, if you're completely exiting the rental business, full cancellation is the right choice to stop all charges.

Contact information for AirDNA cancellation

Use these details to submit your cancellation request. Tocancel recommends sending an email first because it creates a permanent record of your request.

AirDNA support contacts

• Email (recommended for cancellation): [email protected]
• Denver office (USA): +1 (720) 372-2318
• Barcelona office (Spain): +34 932 205 569
• Website: Visit AirDNA.co and select "Contact Us" for additional support options

If AirDNA refuses to cancel

If AirDNA fails to acknowledge your cancellation request after two emails or calls, escalate your complaint to:

• Consumers Association of Singapore (CASE): 6100 0315 or visit case.org.sg. They handle complaints at no cost and can pressure companies to refund charges or honour cancellation requests.
• Competition and Consumer Commission of Singapore (CCCS): 6100 0622. File a complaint if you suspect AirDNA has engaged in unfair trading practices or misrepresentation.

Final steps and summary

Cancelling AirDNA is straightforward once you know the correct process, and your consumer rights in Singapore protect you at every stage. Contact AirDNA's support team via email at [email protected] with your account details and requested cancellation date. Confirm your cancellation in writing, monitor your bank statements for 30 days, and escalate to CASE if unauthorized charges appear. Whether you're leaving because rental income has stopped, costs have become unaffordable, or a competitor's tool better suits your needs, taking action now stops money draining from your account needlessly.

Tocancel has guided thousands of Singapore consumers through subscription cancellations across dozens of platforms. Your right to cancel is absolute, and your right to pursue refunds for unauthorized charges after cancellation is protected by law. Do not hesitate to escalate to CASE if AirDNA ignores your requests or continues to charge you. Your financial control is your responsibility, and Tocancel is here to make sure you know exactly how to exercise it.