Cancel Alchemy: The Right Way

How to cancel Alchemy and reclaim your supplement tracker subscription

Understanding Alchemy and why cancellation matters

Alchemy is a subscription-based supplement tracking application available to users across Singapore through the Apple App Store and web platform. The service helps you log, monitor, and analyse your daily supplement intake with personalised insights and wellness recommendations. If you have subscribed to Alchemy Pro, you are paying a recurring fee each month or year to access premium features.

Whether your circumstances have changed, you have found an alternative app that suits you better, or you simply want to reduce your monthly spending, you have the right to cancel your subscription at any time. Your consumer rights in Singapore are protected under the Consumer Protection (Fair Trading) Act, which means companies cannot lock you into unwanted subscriptions or make cancellation deliberately difficult. At Tocancel, we guide you through the exact steps to cancel Alchemy with confidence and clarity.

What Alchemy pro includes

Alchemy Pro delivers advanced supplement tracking, personalised wellness insights, detailed reporting on your nutrient intake, and priority customer support. You access these features through a mobile application optimised for Apple devices and a complementary web dashboard. Your subscription renews automatically on your renewal date unless you cancel beforehand.

Common reasons to cancel Alchemy

You might cancel Alchemy if you no longer use the app regularly, prefer a competing wellness tracker, experienced unexpected charges, lost interest in supplement monitoring, or want to reduce your monthly subscriptions. Whatever your reason, Tocancel is here to walk you through the process step by step.

Alchemy pricing plans in singapore

Before you cancel, understanding your current plan and billing cycle helps you anticipate your final charge and claim any refund you may be entitled to.

Subscription plans and current costs

The yearly plan offers better value over 12 months, but if you cancel mid-year, Singapore's consumer protection laws may entitle you to a pro-rata refund. Check your receipt or billing history to confirm which plan you selected and when your next renewal date falls.

When to review your plan before cancelling

Log into your Alchemy account or review your Apple App Store receipts to identify your exact billing date and plan type. This information is essential when you request a refund or escalate a complaint to the Consumers Association of Singapore (CASE). Knowing these details strengthens your position if a refund dispute arises.

How to cancel Alchemy on the apple app store

Since most Alchemy users subscribe through Apple's App Store, you manage your subscription directly within Apple's ecosystem rather than through Alchemy's own website.

Step-by-step cancellation process via apple

1. Open the Settings app on your iPhone or iPad.
   • Tap your name and profile photo at the top of the settings screen.
   • Select Subscriptions from the menu options.
2. Locate Alchemy or Alchemy: Supplement Tracker in your active subscriptions list.
   • Scroll down if you have multiple active subscriptions.
   • Tap on the Alchemy entry to view its details.
3. Tap Cancel Subscription and confirm your cancellation choice.
   • Apple may show a retention screen offering discounts; you can safely ignore this.
   • You will receive confirmation that your subscription ends on your current billing period's final day.
4. Take a screenshot of the cancellation confirmation screen.
   • This screenshot serves as proof of cancellation if you later dispute a charge.
   • Save this image in your phone's photo library or email it to yourself for safekeeping.

After you cancel, Apple grants you continued access to Alchemy Pro until your current billing period expires. On that final day, your access ends unless you resubscribe. Mark this date on your calendar now so you can prepare to switch apps if needed.

Verifying your apple subscription cancellation

Return to Settings > Subscriptions and check that Alchemy no longer appears under your active subscriptions. If the app still shows as active after 24 hours, force-close the Settings app and reopen it to refresh the list. You can also contact Apple Support directly if the subscription does not disappear within one business day.

How to cancel Alchemy if you subscribed directly

If you subscribed to Alchemy through the company's website rather than the App Store, your cancellation method differs slightly.

Cancelling a direct website subscription

1. Visit the Alchemy website and log into your account using your registered email and password.
   • If you have forgotten your password, use the "Forgot password" link and check your email for a reset link.
   • Once logged in, navigate to your account settings or billing section.
2. Look for a section labelled Subscriptions, Billing, or Account Settings.
   • Some services bury this option under a menu; scroll thoroughly if needed.
   • You may need to click "Manage subscription" or "My plans".
3. Select your active Alchemy Pro subscription and click Cancel Subscription or End membership.
   • Alchemy may ask you to confirm your reason for cancelling; provide honest feedback if you wish.
   • The company may offer a discount to keep you subscribed; only accept if it genuinely suits your needs.
4. Confirm the cancellation in the popup or confirmation page.
   • You should see a message stating your subscription ends on a specific date (your next billing date).
   • Screenshot this confirmation and save it in your email records.

If Alchemy's website does not provide a self-service cancellation option, contact their customer support team by email at the address listed on your billing statement or invoice. Under Singapore's consumer protection rules, companies must provide a clear way for you to cancel; if they deliberately hide this option, Tocancel recommends reporting them to CASE.

Your consumer rights and legal protections

Your legal position in Singapore is strong: the Consumer Protection (Fair Trading) Act protects you from unfair contract terms and hidden billing practices.

What the law says about subscriptions

Singapore's consumer protection framework requires that all subscription terms be transparent and that cancellation be as easy as the original signup. If Alchemy made it quick and simple to subscribe but deliberately made cancellation difficult, they are breaching fair trading principles. The Consumers Association of Singapore (CASE) enforces these rights and can investigate complaints of unfair contract terms.

Your right to a refund

If you cancel mid-billing cycle, you may be entitled to a pro-rata refund depending on the exact terms you agreed to. This means you should only pay for the time you actually used the service. For example, if you paid S$89.98 for a yearly subscription and cancelled after 3 months, you could potentially claim back 75 percent of your payment. Request a refund in writing as soon as you cancel, and keep all communications and receipts as evidence.

What to do if Alchemy refuses to refund you

If Alchemy denies your refund request despite a legitimate claim, document all your communications and file a complaint with CASE at www.case.org.sg. You can also dispute the charge with your bank or credit card provider if all else fails. Tocancel recommends acting within 30 days of discovery of the wrongful charge to strengthen your dispute.

Timeline and what happens after cancellation

Understanding the weeks ahead helps you manage access and avoid accidental re-subscription.

Immediate actions after you cancel

Once you confirm your cancellation, your subscription enters a wind-down period. Alchemy will continue to grant you access to Pro features until your current billing period ends. On that final day at midnight, your access automatically reverts to the free tier (if available) or disappears entirely. You will not be charged again unless you manually resubscribe.

Steps to take in the days after cancellation

1. Check your email for a cancellation confirmation from Apple or Alchemy within 24 to 48 hours.
   • If you receive no confirmation email, log back into your account to verify the cancellation took effect.
   • Contact customer support if the cancellation did not process correctly.
2. Mark your calendar with the final access date so you remember when to switch to a new app.
   • This prevents the frustration of losing your supplement log without a backup.
   • Export any data or notes from Alchemy before this date if the service allows it.
3. Verify your next billing date has been removed from your Apple Account or bank statement.
   • Check again 1 week before your old renewal date to confirm no charge appears.
   • If a charge does appear, contact your bank immediately and reference your cancellation confirmation.

Common mistakes when cancelling Alchemy

Cancelling a subscription feels stressful, especially if you are unsure whether you will lose your data or face hidden charges. Rest assured: cancelling is your right, and these mistakes are easy to avoid.

Mistake 1: deleting the app without cancelling the subscription

Simply deleting the Alchemy app from your phone does not cancel your subscription. Apple and Alchemy continue to charge you each month even if you no longer see the app installed. You must explicitly cancel through Settings > Subscriptions (on Apple) or your account dashboard (on web) before deleting the app. Always cancel first, then delete.

Mistake 2: confusing the free tier with cancellation

If Alchemy offers a free version, downgrading to free is not the same as cancellation. You remain a registered user, and Alchemy may still attempt to re-activate a paid subscription later. If you want to cancel entirely, explicitly request cancellation or deletion of your account, not just a downgrade to free features.

Mistake 3: missing the cancellation deadline

If you want to avoid a charge on your next renewal date, you must cancel before that date arrives. Apple and Alchemy only stop charging if you cancel in advance. If you miss the deadline and are charged, contact your bank within 30 days to dispute the transaction. Tocancel recommends setting a phone reminder 7 days before your renewal date as insurance.

Mistake 4: not keeping your cancellation proof

A screenshot of your cancellation confirmation is your most powerful tool if a dispute arises later. Many users lose this proof and struggle to prove they cancelled. Save your confirmation email and screenshots in a dedicated folder on your phone or in cloud storage immediately after cancelling.

Claiming your refund after cancellation

If you are entitled to a refund, you need to request it actively rather than waiting for Alchemy to volunteer one.

How to request a pro-rata refund

1. Gather your cancellation confirmation and your original receipt or invoice.
   • Find your receipt in Apple's email receipts (if subscribed via App Store) or in your Alchemy account billing history.
   • Calculate how many days you used the service versus how many days you paid for.
2. Send a written refund request to Alchemy's customer support email address.
   • Include your account email, subscription date, cancellation date, and a calculation of the refund amount you believe is fair.
   • Keep a copy of this email for your records.
3. Wait for Alchemy's response, which should arrive within 7 to 14 days.
   • If they approve, they will process the refund to your original payment method within 5 to 10 business days.
   • If they refuse, escalate to CASE or your bank.

If Alchemy denies your refund without a fair reason, you have the right to escalate this complaint to the Consumers Association of Singapore, which will investigate on your behalf at no cost. Tocancel has helped thousands of consumers recover unfair charges by knowing their rights and following through with formal complaints.

Checklist: before and after you cancel

Use this checklist to ensure you cancel Alchemy cleanly and retain all the protection you need.

Contact information for Alchemy pay singapore

If you need to escalate a cancellation or refund dispute, use the contact details below.

Registered office and support contact

Alchemy Pay Singapore Pte. Ltd.
60 Paya Lebar Road
#11-53, Paya Lebar Square
Singapore
UEN: 202418224K

For customer support inquiries, check your original email confirmation or invoice for the support email address listed by Alchemy. If you cannot find a direct contact, visit the Alchemy website's help or contact page. If Alchemy does not respond within 14 days, escalate your complaint to the Consumers Association of Singapore at www.case.org.sg.

Your next steps: cancel with confidence

Cancelling Alchemy is straightforward once you know your subscription type and the exact steps to follow. Whether you subscribed through Apple or directly via Alchemy's website, you now have a clear path to cancellation and the knowledge to claim a refund if you are entitled to one. Your consumer rights are protected under Singapore law, and companies cannot make cancellation deliberately difficult or unclear. Follow the step-by-step instructions in this guide, keep your cancellation proof safe, and mark your calendar to verify no final charge appears. If Alchemy resists your refund request, you have the backing of the Consumers Association of Singapore. Tocancel has helped thousands of consumers cancel unwanted subscriptions, dispute unfair charges, and reclaim their money. Use this guide, take action today, and reclaim control of your subscription spending.