Cancel Avatarify: The Right Way

How to cancel Avatarify and stop recurring charges in singapore

What is Avatarify and why you might want to cancel

Avatarify is an AI-powered mobile application that transforms your face into animated avatars for videos, social media content, and live video calls. You access the app through iOS (Apple App Store) or Android (Google Play Store), and the service operates on a subscription model with optional in-app purchases layered on top.

The app offers tiered subscription plans-typically weekly, monthly, or annual billing cycles-that unlock premium avatar effects and editing features. When you stop using the service or find the subscription no longer delivers value, you need to cancel before the next billing date to prevent automatic charges from recurring.

This guide walks you through your cancellation options, your consumer rights under Singapore law, and the exact steps to reclaim any refunds you're entitled to claim. At Tocancel, we help thousands of consumers understand their rights and take decisive action to stop unwanted charges.

Why cancellation matters now

If you've signed up for a free trial or paid subscription, automatic renewal is the default behaviour on all app platforms. This means charges will continue unless you actively cancel before your current billing period ends. Many users discover unexpected charges weeks or months after they stopped using the service because they never completed a formal cancellation request.

Your legal right to cancel is protected under Singapore's Consumer Protection (Fair Trading) Act, regardless of what Avatarify's terms claim. Taking action quickly protects your bank account and creates a written record of your cancellation request, which matters if a dispute arises later.

Common reasons to cancel Avatarify

You might cancel because you no longer create avatar content, the feature set doesn't meet your needs, the subscription cost no longer aligns with your budget, or you've found a competing app you prefer. Some users cancel after exhausting a free trial and realising the premium features weren't worth the ongoing expense. Whatever your reason, your right to cancel and claim a refund (within 14 days) remains the same.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act is the legal framework that protects your right to cancel digital service subscriptions and recover charges in specific circumstances.

Your cooling-off period and refund entitlement

Under Section 35 of the Consumer Protection (Fair Trading) Act, you have the statutory right to cancel most distance contracts-including app subscriptions-within 14 calendar days of the purchase date without incurring any penalty. Avatarify must refund you within 14 days of receiving your cancellation notice, unless you have already substantially consumed or benefited from the service beyond a trial period.

This 14-day cooling-off period is not optional, and Avatarify cannot legally waive it or exclude you from it through their terms of service. This means if you subscribed within the last 14 days and have not heavily used premium features, you have grounds to demand a full refund regardless of what Avatarify's cancellation policy states.

Your legal position: You have a statutory right to cancel and be refunded within 14 days of purchase, regardless of the company's stated policy. After 14 days, you may still cancel to stop future charges, but refunds for past billing cycles depend on Avatarify's own refund terms.

Unfair contract terms that may not bind you

If Avatarify's terms and conditions state that subscriptions are "non-refundable in all circumstances," that clause is potentially unenforceable under the Consumer Protection Act if it contradicts your statutory cooling-off right. The law treats certain contract terms as unfair if they exclude or restrict your consumer rights without clear justification.

Tocancel recommends taking screenshots of Avatarify's cancellation policy, your account billing history, and any subscription confirmation emails before you initiate a cancellation. These documents serve as evidence if Avatarify refuses your refund request and you need to escalate the dispute to the regulator.

Your escalation path if Avatarify refuses

If Avatarify fails to process your cancellation or unlawfully retains charges after you've cancelled, you can lodge a formal complaint with the Competition and Consumer Commission of Singapore (CCCS). The CCCS investigates breaches of the Consumer Protection Act and can order companies to refund consumers and pay penalties for non-compliance.

Tocancel has guided consumers through CCCS complaints and witnessed successful recoveries of illegally retained subscription charges. You do not need a lawyer to file a CCCS complaint, and there is no cost to you as the consumer.

How to cancel Avatarify on each platform

Your cancellation method depends on which platform you used to subscribe: the Avatarify website, Apple App Store (iOS), or Google Play Store (Android).

Cancel via Avatarify account dashboard

If you subscribed directly through the Avatarify website or app using a credit card linked to your account, you can cancel through your subscription settings. This method is often the fastest and gives you an immediate written confirmation in your account history.

1. Open the Avatarify app or visit the Avatarify website and log in to your account.
   • Ensure you are logged into the exact account linked to your active subscription.
2. Navigate to your account settings or profile menu (usually in the top left or right corner).
   • Look for options labelled "Subscriptions," "Billing," "Plans," or "Account Settings."
3. Select your active subscription plan from the list of current subscriptions.
   • The screen will display your plan type, renewal date, and remaining trial time (if applicable).
4. Locate the "Cancel Subscription," "Manage Subscription," or "Unsubscribe" button and tap or click it.
   • Do not simply delete the app-this does not cancel the underlying subscription.
5. Confirm your cancellation when prompted, and take a screenshot of the confirmation message.
   • The confirmation should display your cancellation date and any refund eligibility.
6. Check your email for a cancellation confirmation sent from Avatarify or its payment processor.
   • Save this email as proof of your cancellation request.

Cancel via apple app store (iOS)

If you subscribed through the Apple App Store on your iPhone, iPad, or Mac, you must cancel through Apple's subscription management system. Apple, not Avatarify, processes the cancellation and any refund, so your cancellation request goes to Apple first.

1. Open the Apple App Store app on your iPhone, iPad, or Mac.
   • Do not open Avatarify itself-use the App Store app.
2. Tap or click on your account profile icon (usually in the top right corner of the screen).
   • Select "Subscriptions" from the menu that appears.
3. Find and tap Avatarify in your active subscriptions list.
   • If you do not see it, scroll down to confirm it is not listed under cancelled subscriptions.
4. Select "Cancel Subscription" or "Edit Subscription" and then choose the cancel option.
   • You may see a prompt offering you a discounted rate to stay-select "Cancel" to proceed.
5. Confirm your cancellation when prompted and screenshot the confirmation screen.
   • Apple will display the effective cancellation date.
6. Check your Apple ID email account for a cancellation receipt from Apple.
   • This receipt serves as your official cancellation proof for regulatory escalation if needed.

Cancel via google play store (Android)

Android users who subscribed through Google Play must cancel through the Google Play app on their device or via Google's web portal. Google handles the cancellation and refund processing, and your subscription access ends at the conclusion of your current billing period.

1. Open the Google Play app on your Android device or visit play.google.com in your web browser.
   • If using the web, log in with the Google account linked to your Play Store subscription.
2. Tap or click on your profile icon (top right corner) and select "Payments and subscriptions."
   • On the web version, navigate to "Manage your Google Play Store account."
3. Tap or click on "Subscriptions" to view all active subscription plans.
   • Locate Avatarify in the list of active subscriptions.
4. Select Avatarify and tap or click "Cancel subscription."
   • Google may display a retention offer or ask why you are cancelling-select "Cancel" to confirm.
5. Review the cancellation summary, which should show your cancellation effective date, and take a screenshot.
   • Confirm that the cancellation is processed immediately.
6. Check your Google account email for a cancellation confirmation from Google Play.
   • File this email with your cancellation documentation.

Understanding Avatarify pricing and subscription plans

Avatarify offers multiple subscription tiers to help you understand your billing exposure and identify which subscription you are cancelling.

What happens after you cancel Avatarify

Understanding the timeline after cancellation helps you track whether your request was processed and verify that charges have stopped.

Immediate post-cancellation steps

Once you confirm your cancellation, your access to premium features typically ends immediately or at the end of your current billing cycle, depending on the platform. Apple and Google usually allow you to retain access until the end of your paid period, even after cancellation is confirmed. This is not a fault-it is the standard practice on both app stores.

Your cancellation confirmation (from Avatarify, Apple, or Google) will specify the exact date your access expires and whether you are eligible for a refund. If you cancelled within 14 days of your purchase date and have not substantially used the service, a refund should be processed within 14 days of your cancellation request.

Monitoring your bank statements

Check your bank or credit card statement 5-7 days after your cancellation to confirm that no new charges have appeared. If a new charge posts after you cancelled, contact your bank immediately and reference your cancellation confirmation as proof that the charge was unauthorized. Your bank can reverse the transaction under its dispute resolution process.

If repeated charges appear after cancellation, escalate your complaint to the CCCS with copies of your cancellation confirmation and your bank statements showing the erroneous charges. The CCCS can compel Avatarify to issue refunds for all unauthorized post-cancellation charges.

Requesting a refund if you cancelled within 14 days

If you cancelled within 14 calendar days of your original purchase and did not substantially consume the service (for example, you only used a free trial), you are entitled to a full refund under the Consumer Protection (Fair Trading) Act. You do not need to ask permission-this is a legal right.

To claim your refund, send a written cancellation notice to Avatarify (or Apple/Google, depending on your platform) clearly stating your cancellation date, subscription plan, and reason for cancellation. Keep a copy of this notice for your records. Avatarify or the app platform must refund you within 14 days of receiving your cancellation notice.

Common cancellation mistakes to avoid

Many consumers believe they have cancelled when they have only paused or deleted the app-and then are shocked to see a charge appear weeks later.

Deleting the app instead of cancelling the subscription

Removing the Avatarify app from your device does not cancel your subscription. The subscription exists independently in Apple's or Google's billing system, and deletion simply hides it from your device. You must formally cancel through the app platform's subscription manager, not simply remove the app.

Cancelling a free trial but not confirming the cancellation

Some users begin the cancellation process but fail to confirm it at the final step. Always click through to the final confirmation screen and take a screenshot showing the cancellation is complete. If you do not see a confirmation message or email within 24 hours, repeat the cancellation process on a different browser or device.

Failing to capture proof of cancellation

If Avatarify or the app store later claims they never received a cancellation request, your screenshot or confirmation email is your only evidence that you acted in time. Without proof, you have no leverage to dispute an unwanted charge. Therefore, always save cancellation confirmations and emails in a dedicated folder or print them for your records.

Assuming a trial cancellation happened automatically

Avatarify does not automatically cancel your trial subscription on the expiry date. You must manually cancel before the trial period ends, or your payment method will be charged for a full subscription. Set a calendar reminder 2-3 days before your trial expires to give yourself time to cancel without rushing.

Pricing comparison and whether you should keep or cancel

Use this table to compare subscription value and decide whether the ongoing cost justifies keeping your subscription active.

How tocancel can help you protect your rights

Cancelling a subscription should be straightforward, but app companies and subscription platforms often make the process deliberately difficult to retain paying users. Tocancel simplifies cancellation by providing clear, platform-specific instructions and ensuring you understand your legal rights before you act.

If you have already cancelled but Avatarify continues to charge you, or if the company refuses to refund you despite your 14-day cooling-off right, Tocancel connects you with the regulatory framework and escalation steps you need. We explain how to file a complaint with the CCCS and what documentation strengthens your case. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover charges that should never have been taken in the first place.

Your next step is simple: follow the cancellation instructions for your platform above, take screenshots of the confirmation, and monitor your next bank statement. If no charge appears within 5-7 days, your cancellation was successful. If a charge does appear, Tocancel's guide on escalation to the CCCS gives you the legal framework to recover every dollar.

Contact and escalation information

If Avatarify fails to honour your cancellation or refund request, use the following contact points and regulatory pathways.

Direct contact with Avatarify

Avatarify is operated by AI AVATAR PTE. LTD., a Singapore-registered entity. If you need to submit a formal cancellation notice or refund request in writing, send your notice to the company's registered office address. Include your full name, email address, subscription plan, purchase date, and cancellation request date. Request a written confirmation of receipt.

Registered office: The company registration details for AI AVATAR PTE. LTD. can be found via the ACRA (Accounting and Corporate Regulatory Authority) business registry at acra.gov.sg. Search the company name to obtain the official registered address for formal correspondence.

Escalation to the competition and consumer commission of singapore

If Avatarify or the app platform refuses to process your cancellation or refund within 14 days, lodge a formal complaint with the CCCS. The CCCS investigates breaches of the Consumer Protection (Fair Trading) Act and can order companies to refund consumers and pay penalties for violations.

You can file your complaint online at cccs.gov.sg or by post. Include copies of your cancellation request, confirmation emails, bank statements showing the charges, and any written responses from Avatarify. There is no cost to file a CCCS complaint, and you do not need a lawyer to proceed.

Tocancel has guided consumers through CCCS complaints and witnessed successful recoveries of charges unlawfully retained by app subscription services. Your legal right to cancel and be refunded is backed by Singapore law, and the CCCS exists to enforce it when companies fail to comply voluntarily.