Cancel Cli Studios: Step-by-Step Guide

How to cancel Cli Studios in singapore and stop recurring charges

What Cli Studios is and why cancellation matters

Cli Studios is an online dance and performing-arts education platform offering video classes, tutorials, and tools for course creation. You access lessons through web browsers or mobile apps on iOS and Android devices, paying for the privilege through a subscription model.

The service renews automatically on your billing date unless you actively cancel before that date arrives. Your cancellation method depends on where you signed up: directly through the Cli Studios website, via the Apple App Store, or through Google Play. Each platform has separate cancellation procedures and refund policies, so knowing your signup method is your first step toward cancelling successfully.

How Cli Studios charges you

Cli Studios bills you either monthly at S$42.98 or annually at S$288.98 (the monthly plan may no longer be offered to new customers). Your payment renews automatically every billing cycle unless you cancel before the next charge date.

When you first sign up, you typically receive a 7-day free trial. After the trial ends, charges begin automatically. Many customers don't realise that silence or inaction does not stop the renewal-you must take active steps to cancel, or the charges continue hitting your payment method.

Where your money goes and why it matters for cancellation

If you subscribed directly on the Cli Studios website, Cli Studios and its payment processor handle your billing. If you signed up through Apple App Store or Google Play, Apple or Google controls your payment and billing relationship-not Cli Studios directly. This distinction is crucial because refund requests and cancellations follow different paths depending on your signup method.

Understanding where your payment flows helps you know exactly who to contact when you want to cancel and recover your money.

Your consumer rights in singapore: what protects your money

Singapore's Consumer Protection (Fair Trading) Act safeguards you against unfair billing practices, misleading cancellation procedures, and unclear renewal terms. The law requires Cli Studios to display pricing clearly in Singapore dollars, disclose the exact renewal date before charging you, and provide a cancellation method that is as straightforward as the signup process itself.

Your legal position is this: Cli Studios must not use deceptive billing tactics, hide renewal costs, or make cancellation deliberately difficult. If they breach these obligations, you have grounds to dispute charges and recover money through official channels like the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).

Fair trading obligations that Cli Studios must meet

Cli Studios must clearly show all pricing before you pay, notify you of the renewal date in advance, and allow you to cancel through a method as simple as the signup process. If cancellation requires emailing a support address in the United States or jumping through unclear steps, that may breach the Fair Trading Act.

A "no refund" policy is legally enforceable-but only if the terms were transparent from the start and you gave informed consent. If you were charged automatically after a free trial without clear notification, or if the renewal terms were buried in fine print, you may be entitled to a refund through CASE mediation or small claims court.

When to escalate to the authorities

If Cli Studios ignores your cancellation request, continues charging after you've cancelled, or refuses to provide a refund when you have grounds for one, lodge a complaint with CASE (the Consumers Association of Singapore) or the CCCS. Both organisations investigate unfair trading practices and can intervene on your behalf.

Keep records of all communications: screenshots of your account, payment confirmations, and any emails you send requesting cancellation. These documents are your evidence if you need to escalate the dispute.

How to cancel Cli Studios: step-by-step instructions by signup method

Your cancellation process depends on where you signed up, so follow the instructions that match your signup method. Each platform has different cancellation workflows and timelines.

Cancel if you signed up directly on the Cli Studios website

If you created your account and paid directly through Cli Studios, follow these steps to cancel:

1. Log in to your Cli Studios account using your email and password
   • Go to the Cli Studios website and click "Log In" in the top-right corner
   • Enter your email address and password
2. Navigate to your account settings or subscription management page
   • Look for a "Settings," "Account," or "Subscription" menu option
   • Click the option that controls your billing or membership
3. Find the cancellation option and click it
   • Look for a button labelled "Cancel Subscription," "Cancel Membership," or "End Subscription"
   • Click it to initiate the cancellation process
4. Confirm your cancellation request
   • Cli Studios may ask you to confirm or explain why you're leaving
   • Follow any prompts and confirm the cancellation
5. Check for a confirmation email
   • Cli Studios should send you a confirmation email within minutes
   • Save this email as proof of your cancellation date
6. Verify that charges have stopped on your next billing date
   • Check your bank or credit card statement 2-3 days after your old renewal date
   • If a charge appears, contact Cli Studios immediately with your confirmation email

If Cli Studios does not provide a self-service cancellation option in your account dashboard, or if the cancellation button is missing, contact their support team directly. According to the Consumer Protection (Fair Trading) Act, they must provide a cancellation method as accessible as the signup process.

Cancel if you signed up through the apple app store

If you subscribed through your iPhone, iPad, or Apple device, Apple handles your billing and cancellation. Cli Studios cannot process this cancellation-you must go through Apple.

1. Open the Apple App Store app on your iPhone or iPad
   • Tap the profile icon in the bottom-right corner
2. Tap "Subscriptions"
   • You will see all your active subscriptions listed
3. Find Cli Studios in the list and tap it
   • Look for "Cli Studios" or the exact subscription name you purchased
4. Tap "Cancel Subscription" or "Edit Subscription"
   • Apple offers both options; select the one that ends your subscription
5. Confirm the cancellation
   • Apple will ask you to confirm that you want to cancel
   • Tap "Confirm" or "Yes" to complete the process
6. Check your email for a cancellation receipt
   • Apple sends a confirmation email to your Apple ID email address
   • Save this as proof of your cancellation date

Your Cli Studios access will end on your current billing date (Apple will not refund you mid-cycle unless you meet Apple's refund policy). After that date, you will no longer be charged.

Cancel if you signed up through google play

If you subscribed on an Android device via Google Play, Google manages your billing and cancellation. Contact Google directly, not Cli Studios.

1. Open the Google Play Store app on your Android device
   • Tap your profile icon in the top-right corner
2. Tap "Payments and subscriptions"
   • Select "Subscriptions" from the menu
3. Find Cli Studios in your subscription list and tap it
   • Look for "Cli Studios" or the exact subscription name
4. Tap "Cancel subscription"
   • Google will ask you to confirm your cancellation
5. Follow any prompts and confirm the cancellation
   • You may be asked to provide feedback about why you're cancelling
6. Check your email for a cancellation confirmation
   • Google sends a confirmation to your Google account email
   • Keep this as your proof of cancellation

Your access will end on the last day of your current billing cycle. After that, Google will not renew your subscription or charge you again.

Cli Studios pricing and billing schedule for singapore customers

Understanding your pricing helps you calculate potential refunds and confirm that charges have stopped. Here is the current Cli Studios pricing in Singapore dollars:

Both plans include a 7-day free trial. After the trial, charges begin on the schedule you selected. If you signed up for the annual plan and cancel within 14 days, you may be eligible for a full refund under Singapore consumer law, as this period aligns with standard cooling-off periods for online subscriptions.

How to request a refund after cancelling Cli Studios

Cancelling stops future charges, but recovering money you've already paid requires a separate refund request. Your refund eligibility depends on how long you've been charged and where you signed up.

Refund eligibility and timelines

If you cancel within 14 days of your first charge (or first renewal charge), you have grounds for a full refund under Singapore consumer law, which recognises a cooling-off period for online services. If you cancel after 14 days, your refund eligibility depends on whether you can prove that Cli Studios failed to disclose terms clearly or engaged in unfair billing practices.

For subscriptions purchased directly on the Cli Studios website, email their support team with your cancellation confirmation and a request for a refund. Provide your account email, the date you signed up, and proof of your cancellation. Include a reference to the Consumer Protection (Fair Trading) Act if you're claiming unfair billing.

For subscriptions purchased through Apple App Store or Google Play, contact Apple or Google directly. Both platforms have their own refund policies: Apple typically allows refunds within 14-45 days of purchase, and Google allows refunds within 48 hours of purchase for first-time refund requests. Submit your refund request through the app store, not through Cli Studios.

Steps to request a refund

1. Gather your proof of payment and cancellation
   • Take screenshots of your account showing the subscription and cancellation confirmation
   • Save your cancellation confirmation email
   • Note your payment dates and amounts
2. Contact the appropriate organisation
   • For direct-website signups: email Cli Studios support with your request
   • For Apple App Store: request a refund through "Subscriptions" > "Cli Studios" > "Report a Problem"
   • For Google Play: request a refund through "Subscriptions" > "Cli Studios" > "Cancel"
3. State your reason for the refund request
   • Reference the 14-day cooling-off period if you're within that window
   • If outside 14 days, explain any unfair billing practices or unclear terms
4. Wait for a response
   • Expect a reply within 5-10 business days
   • If refused, escalate to CASE or the CCCS

Do not accept a "no refund" answer without pushing back-the Consumer Protection (Fair Trading) Act protects you if terms were unclear or if you were charged without clear consent.

Common mistakes when cancelling Cli Studios

Cancelling a subscription feels straightforward, but small errors can leave you charged for months longer than expected. Here are the mistakes that cost Singapore customers money and time:

Mistakes that keep charges running

The biggest mistake is cancelling in your account dashboard but not confirming the cancellation. Many customers click "Cancel" and assume the process is complete, only to find a charge on their bank statement the following month. Always wait for a confirmation email from Cli Studios, Apple, or Google before considering the cancellation final.

Another costly error is cancelling partway through a billing cycle and assuming you'll be refunded the unused balance. Most subscription services, including Cli Studios, do not prorate refunds-you lose the balance if you cancel mid-cycle. If you're charged for a full month or year and cancel the next day, you've lost that money unless you claim the 14-day cooling-off period or prove unfair billing.

A third mistake is forgetting which platform you signed up through. If you used Apple App Store but try to cancel directly on the Cli Studios website (or vice versa), the cancellation won't work. Cli Studios will still charge you because the cancellation was processed on the wrong platform. Cross-check your original confirmation email to confirm where you paid.

Many customers also fail to save their cancellation confirmation. If Cli Studios later claims you never cancelled and charges you again, you need that email as proof. Without it, disputing the charge is harder, and Tocancel recommends keeping all cancellation receipts in a dedicated folder or email label for at least 12 months.

What happens after you cancel Cli Studios

Once your cancellation is confirmed, your account changes immediately. Here is what to expect in the hours and days that follow:

Immediate changes to your account

Your access to Cli Studios content may end immediately (if you cancelled mid-cycle) or on your next billing date (if you cancelled during your paid period). Check your account dashboard or contact support to confirm your access end date.

You will not be charged again after your cancellation is processed, assuming the cancellation was successful and confirmed. However, do not assume-monitor your bank or credit card statement for 2-3 days after your old renewal date. If a charge appears after you've cancelled, it is a billing error, and you should contact Cli Studios immediately with your cancellation confirmation as evidence.

After your access ends

You will lose access to all Cli Studios classes, downloads, and course materials. If you downloaded videos or materials while your subscription was active, you can keep those files, but streaming access will end.

If you ever want to resubscribe, you can sign up again. Most platforms treat returning customers the same way as new customers, so you may be offered another trial period or promotional rate.

Checklist: steps to cancel Cli Studios successfully

Use this checklist to ensure you cancel without errors and protect yourself against ongoing charges:

Why you might want to cancel Cli Studios

Understanding your cancellation reason helps you decide whether to request a refund and how to explain your dispute to authorities if needed. Here are the most common reasons Singapore customers cancel:

Cost and value concerns

Many customers find that S$42.98 per month or S$288.98 per year is more expensive than other dance platforms or YouTube tutorials that cover the same material for free. If cost is your concern, cancelling prevents future charges, and you should request a refund if you're within the 14-day cooling-off period. Even if you're outside that window, if you can prove that Cli Studios did not clearly disclose the price before charging, you have grounds for a refund through CASE mediation.

Content and learning mismatch

You may have signed up expecting beginner-level classes but found advanced content instead, or vice versa. If the content does not match the description Cli Studios provided, this is grounds for a refund under the Consumer Protection (Fair Trading) Act, regardless of how long you've been charged. Document the mismatch and present it to Cli Studios or CASE.

Low usage and forgotten trials

Many customers forget about a free trial that converted to a paid subscription after 7 days. If you were charged without a clear reminder before the trial ended, you have a strong case for a refund. Tocancel advises marking your calendar on day 6 of any free trial so you can decide before the charge hits.

If you signed up, never watched a class, and were charged, cancelling immediately and requesting a full refund is the right move. This falls squarely within your consumer rights.

Comparing Cli Studios to similar platforms in singapore

Before you cancel, it may help to understand how Cli Studios compares to similar dance and performing-arts platforms. Here is a pricing and feature comparison:

If you're cancelling because of cost, Skillshare or Steezy may offer better value. If you're cancelling because you prefer self-paced learning, Udemy's one-time-purchase model eliminates recurring charges entirely. Tocancel recommends comparing pricing and content before finalising your cancellation so you can choose the right next step for your learning goals.

How to contact Cli Studios if you need support

If your cancellation fails, you receive unexpected charges, or you need help with a refund request, contact Cli Studios directly. The company's U.S. corporate office address is listed below. However, Cli Studios does not publish a Singapore-based office or local phone number, which may complicate your dispute.

Cli Studios contact details

Mailing address:
Cli Studios
Van Nuys, California
United States

Cli Studios does not publicly advertise a direct customer support email or phone number. If you need to contact them, try:

• Logging into your Cli Studios account and using the in-app support or chat feature
• Visiting the Cli Studios website and looking for a "Contact Us" page or email address
• Checking your original confirmation email for a support contact address

If Cli Studios does not respond to your cancellation or refund request within 10 business days, do not wait-escalate your complaint to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Both organisations can investigate and pressure Cli Studios to comply with Singapore consumer law.

When to escalate your dispute to CASE or the CCCS

If Cli Studios ignores your cancellation request or refuses to issue a refund when you have grounds for one, the Consumers Association of Singapore (CASE) and the Competition and Consumer Commission of Singapore (CCCS) are your enforcement allies.

Filing a complaint with CASE

CASE offers free mediation and dispute resolution for consumer complaints. You can file a complaint online or by mail if Cli Studios has breached the Consumer Protection (Fair Trading) Act, failed to process your cancellation, or refused an unfair-billing refund. CASE will contact Cli Studios on your behalf and attempt to negotiate a resolution.

Filing a complaint with the CCCS

The CCCS investigates unfair trading practices and anti-competitive behaviour. If Cli Studios is using deceptive billing practices (such as hiding renewal dates or making cancellation deliberately hard), you can report this to the CCCS. The CCCS can compel Cli Studios to change their practices and may impose fines.

Keep copies of all communications, payment confirmations, and cancellation requests before escalating. These documents are your evidence.

Conclusion: take control of your subscription today

Cancelling Cli Studios stops recurring charges and protects your money. Whether you're cancelling because of cost, low usage, or content mismatch, your consumer rights under Singapore's Consumer Protection (Fair Trading) Act give you the power to cancel and, in many cases, reclaim your money.

Follow the step-by-step instructions above that match your signup method: direct website, Apple App Store, or Google Play. Save your cancellation confirmation, monitor your bank statement for 2-3 days after your renewal date, and request a refund if you're within 14 days or if you can prove unfair billing. If Cli Studios resists, escalate to CASE or the CCCS.

Tocancel is your trusted guide to cancelling subscriptions fairly and recovering your money. Our detailed process has helped thousands of consumers cancel Cli Studios and similar platforms without stress or surprise charges. Use our checklist, save your confirmations, and contact Tocancel if you need escalation advice.

Your subscription, your choice. Cancel today and reclaim control of your money.