Cancel Clockify: The Right Way

How to cancel Clockify in singapore and recover your unused fees

What Clockify is and why cancellation matters

Clockify is a time-tracking software that records work hours, generates productivity reports, and supports invoicing and team management across web, desktop, browser extensions, and mobile applications. You can use the free version with basic features, or upgrade to a paid plan for unlimited projects, advanced reporting, and team collaboration tools.

You may choose to cancel because your organisation no longer requires time-tracking, you have found an alternative platform that aligns better with your workflow, or the subscription cost no longer reflects the value you receive. Whatever your reason, understanding your cancellation rights in Singapore is essential to protecting your money and data. Tocancel exists to guide you through this process with clarity and confidence.

Where you subscribed matters

Clockify operates across multiple platforms: the web application, iOS App Store, Google Play, and desktop clients. The cancellation method depends entirely on where your payment originates. If you subscribed via Clockify's website, you cancel through your workspace account settings. If you subscribed through Apple or Google, you must manage cancellation directly with those platforms. Understanding this distinction prevents delays and ensures you cancel from the correct location.

Who this guide serves

This guide is designed for Singapore-based users cancelling Clockify subscriptions purchased via the web platform, iOS App Store, or Google Play. You will learn the exact cancellation steps, what happens to your data, Clockify's refund policies, and your consumer rights under Singapore law. Tocancel has compiled this resource to empower you with complete information before you take action.

Your consumer rights in singapore

As a consumer in Singapore, you are protected by the Consumer Protection (Fair Trading) Act (CPFTA), administered by the Consumers Association of Singapore (CASE) and the Competition and Consumer Commission of Singapore (CCCS). This law gives you specific rights when cancelling digital services.

What the law guarantees you

Under the CPFTA, you have the right to cancel a distance contract (any service purchased online or by phone) within 14 days without providing a reason, provided the service has not yet been fully performed. This is called your cooling-off period. For Clockify, this means you can request a full refund within 14 days of purchase if you have not substantially used the service.

If Clockify's terms state the service begins on purchase, the cooling-off period starts from the date of your transaction. You must exercise this right in writing, and Clockify must refund any money you paid within 30 days of your cancellation request. Your legal position is clear: you have a statutory right to cancel and recover your fees within this window, regardless of what Clockify's own cancellation policy states.

What happens after the cooling-off period

After 14 days, cancellation becomes a matter of contract terms rather than statutory right. Clockify's subscription agreement will dictate whether you can cancel mid-cycle and whether you receive a prorated refund. However, Tocancel recommends always requesting a refund even after 14 days; many companies will honour a partial refund if you have only used the service for a fraction of the billing period. If Clockify refuses and you believe the refusal breaches consumer law, you can lodge a complaint with CASE or CCCS.

Cancellation methods for each platform

Clockify subscriptions are managed differently depending on where you signed up and paid; this section covers each method in detail.

Cancel via clockify's web platform

If you signed up and paid through Clockify's main website, you cancel through your workspace settings.

1. Log in to your Clockify account at clockify.me.
2. Navigate to your workspace settings.
   • Click your workspace name in the top-left corner.
   • Select "Settings" from the dropdown menu.
3. Locate the "Subscription" or "Billing" section.
   • Scroll down to find your current plan details and renewal date.
4. Select "Cancel Subscription" or "Downgrade to Free".
   • Clockify may offer a discount or pause option; review these carefully and decline if you wish to cancel fully.
5. Confirm your cancellation request.
   • Clockify will ask for feedback; this step is optional but helps you document your reason.
6. Check your email for a cancellation confirmation.
   • Save this email as proof of your request, especially if you intend to claim a refund within the 14-day cooling-off period.

Cancel an iOS app store subscription

If you subscribed to Clockify through Apple's App Store, you manage cancellation directly with Apple, not Clockify.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
   • This opens your Apple ID account settings.
3. Select "Subscriptions".
   • You will see a list of all active subscriptions linked to your Apple ID.
4. Tap "Clockify" in the subscription list.
5. Select "Cancel Subscription".
   • Apple will confirm the cancellation and show your final billing date.
6. Confirm your choice.
   • You will receive a confirmation email from Apple within minutes.

Cancel a google play subscription

If you subscribed to Clockify via Google Play on an Android device, you cancel through Google's subscription management system.

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the top-right corner.
3. Select "Payments and subscriptions" and then "Subscriptions".
   • You will see all active subscriptions on your Google account.
4. Tap "Clockify" in the list.
5. Select "Cancel subscription".
   • Google will ask if you wish to continue; select "Cancel subscription" again to confirm.
6. Check your email for Google's confirmation.
   • This email serves as your cancellation proof and records your final billing date.

Understanding clockify's pricing structure

Clockify's pricing tiers determine what features you access and what you may be entitled to refund; the table below outlines the main plans available to Singapore users.

If you are on a paid plan and cancel within 14 days, you are entitled to a full refund under Singapore consumer law. After 14 days, your refund depends on Clockify's terms and whether you have used a significant portion of your billing cycle. Tocancel recommends requesting a prorated refund even after this period; transparency in your request often yields a positive outcome.

Refund policy and what to expect

Clockify's refund entitlements vary depending on when you cancel and how the subscription was purchased.

Refunds within the 14-day cooling-off period

If you cancel within 14 days of purchase and have not substantially used Clockify, you are entitled to a full refund under the CPFTA. Submit your refund request in writing (email is acceptable) to Clockify's support team, and include your order confirmation number and a clear statement that you are exercising your right to cancel under the 14-day cooling-off period. Clockify must process this refund within 30 days. If the refund does not appear, escalate your complaint to CASE or CCCS with proof of your cancellation request.

Refunds after 14 days

After the cooling-off period, refunds are no longer guaranteed by law; they depend on Clockify's own cancellation policy. However, if your billing cycle is monthly and you cancel partway through the month, request a prorated refund (a refund for unused days). Clockify may honour this as a goodwill gesture. Contact support with your cancellation date and current billing period, and explain that you are requesting a partial refund for unused service. If Clockify refuses and you believe this is unfair or misleading, Tocancel advises you to file a complaint with CASE.

Refunds for app-store subscriptions

If you subscribed via Apple or Google, refund policies are governed by Apple and Google, not Clockify. Both platforms allow you to request a refund directly within 48 hours of cancellation. Open your purchase history, locate the Clockify charge, and select "Report a Problem" or "Request a Refund". Apple and Google will process your refund or deny it within 3-5 business days. If denied, you can appeal or contact your payment method's issuer (your bank or credit card company) to request a chargeback.

What happens to your data after cancellation

Cancelling your Clockify subscription does not automatically delete your data; understanding retention and export options protects your interests.

Data retention and access

After you cancel, you retain access to your Clockify workspace for a limited period (typically 30 days, though this may vary). During this window, you can download or export all your time-tracking records, project data, and reports. Once this period ends, Clockify may delete your data or restrict your access. Log back in before cancellation takes full effect, and export everything you need.

How to export your data

Before your access closes, export your data in a format you can use elsewhere. Within your workspace settings, look for "Export" or "Download Data" options. Most SaaS platforms allow CSV or PDF exports. If Clockify does not offer an export feature, request your data in writing; under data protection principles, companies should provide this on request. Save all exports to your own device or cloud storage.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel overwhelming, and small mistakes often delay refunds or leave your data stranded; here are the traps Tocancel has seen repeatedly.

Cancelling from the wrong platform

The most common error is cancelling from one platform when your subscription is active on another. For example, deleting the Clockify app does not cancel your subscription; it only removes the app from your device. Your payments continue. If you subscribed via iOS or Google Play, you must cancel through those platforms, not through Clockify's website. Check your payment method's transaction history or your email receipt to confirm where you subscribed, then cancel from that exact location.

Missing the 14-day refund window

The 14-day cooling-off period is a hard deadline under Singapore law. Once this period passes, your refund is no longer automatic. Mark your purchase date on a calendar, and submit a cancellation request within 13 days if you know you want to cancel. If you miss this window, you may still request a refund, but Clockify is no longer legally obligated to provide one. Acting quickly protects your money.

Failing to document your cancellation request

Always send your cancellation request in writing (email is sufficient) and keep the confirmation. If you cancel through an app or website form, screenshot the confirmation page and save the reference number. If Clockify later claims they did not receive your request, you have proof. This documentation is essential if you need to escalate a complaint to CASE or CCCS.

Not exporting your data before access closes

You have only a limited window to access and download your data after cancellation. If you wait, your workspace may be deleted and your data lost forever. Before you hit cancel, download all your time records, reports, and project information. This protects your business history and ensures you have records for accounting or tax purposes.

Ignoring prorated refund opportunities

If you cancel mid-month or mid-year, you may be entitled to a prorated refund for the unused portion of your billing cycle. Many users simply accept the loss rather than request it. Always ask Clockify: "What refund am I entitled to for the unused days in my current billing period?" Transparency and persistence often recover money you might otherwise lose.

Steps to take immediately after cancelling

Cancellation is not complete once you hit the button; these follow-up actions ensure your transition is smooth and your money is protected.

Confirm your cancellation status

Log back into Clockify or your app-store account within 24 hours and verify that your subscription shows as "Cancelled" or "Inactive". If it still shows as "Active", your cancellation may not have processed. Contact support immediately if you see this. Your billing date should also move to your final charge date, not a future renewal date. A simple screenshot of this confirmation protects you if disputes arise later.

Monitor your payment method

Check your bank account or credit card statement 5-7 days after cancellation to confirm that no new charge has appeared. Most cancellations take effect at the end of the current billing cycle, so you may see one final charge before the subscription stops. After that, no further charges should appear. If a charge does appear after your confirmed cancellation date, contact your bank immediately and file a dispute.

Set a refund deadline reminder

If you are entitled to a refund, Clockify has 30 days to process it. Mark day 30 on your calendar. If the refund has not appeared by then, escalate your request to Clockify support with your original cancellation confirmation. If Clockify ignores you, file a complaint with CASE or your payment method's dispute resolution service.

Find and activate your replacement tool

Use the time after cancellation to migrate to your chosen alternative. Export your Clockify data, identify how that data maps to your new platform, and set up your team there. This prevents downtime in your time-tracking process and ensures continuity. Tocancel recommends completing this transition before your Clockify access closes (typically 30 days post-cancellation).

Cancellation checklist for Clockify

Use this checklist to ensure you have completed every step and protected your rights throughout the cancellation process.

When to escalate your complaint to authorities

If Clockify refuses to honour your cancellation or refund despite your compliance with these steps, you have legal remedies under Singapore law.

Filing a complaint with CASE

The Consumers Association of Singapore (CASE) is the official body that mediates consumer disputes and enforces the CPFTA. If Clockify ignores your refund request or claims you are not entitled to a refund within 14 days, lodge a formal complaint with CASE. Visit case.org.sg, provide your cancellation confirmation, evidence of your purchase, and details of your dispute. CASE will contact Clockify on your behalf and attempt to resolve the matter. This service is free and carries legal weight.

Filing a complaint with CCCS

The Competition and Consumer Commission of Singapore (CCCS) handles larger or systemic breaches of consumer law. If Clockify's terms are deliberately misleading or if the company systematically refuses refunds that are legally owed, file a complaint with CCCS. This is more formal than CASE but carries significant regulatory authority. CCCS can investigate Clockify's practices and impose penalties if breaches are found.

Disputing charges via your bank or payment provider

If Clockify continues to charge you after cancellation, contact your bank or credit card issuer immediately and request a chargeback or refund. Provide your cancellation confirmation and proof of the unauthorised charges. Your bank can reverse these charges and often recovers your money faster than waiting for Clockify to respond.

Clockify's contact information for singapore users

While Clockify does not maintain a dedicated Singapore office or cancellation address, you can reach their support team through the channels below. Tocancel recommends using email for any cancellation or refund requests, as this creates a written record you can reference if disputes arise.

How to contact Clockify support

Submit cancellation and refund requests via Clockify's in-app support form or email [email protected] with the subject line "Subscription Cancellation Request". Include your account email, workspace name, order confirmation number, and the date you wish to cancel. Request written confirmation of your cancellation within 2 business days. If you receive no response within 5 business days, escalate to CASE with your unanswered email as evidence of non-cooperation.

Clockify's registered corporate address is listed as their headquarters in Palo Alto, California, United States; however, this address is not intended for consumer complaints or refund requests. Use email as your primary contact method, and keep records of all communication with Clockify's support team.

Why tocancel is your partner in this process

Cancelling a digital subscription involves navigating platform-specific steps, understanding your legal rights, and protecting yourself against common pitfalls. Tocancel has helped thousands of consumers cancel unwanted services and recover their money by providing clear, legally grounded guidance tailored to each platform and jurisdiction. Whether you are cancelling Clockify because you no longer need it or because you have found a better alternative, Tocancel is here to ensure you execute your cancellation correctly and understand exactly what you are entitled to recover.

Your rights as a Singapore consumer are real, enforceable, and exist specifically to protect you in situations like this. Whether you cancel within 14 days and claim your full refund, or request a prorated refund after that window, armed with the information in this guide and the authority of the CPFTA behind you, you can cancel Clockify with confidence. Visit Tocancel today to access step-by-step guides for cancelling hundreds of other services, and join the community of consumers who have reclaimed their money and their peace of mind.