Cancel Deevid Ai: The Right Way to Do It

How to cancel Deevid Ai in singapore and protect your consumer rights

What Deevid Ai is and why you might want to cancel

Deevid Ai is an artificial intelligence-powered video creation platform that lets you edit, generate, and produce short and long-form video content through web and mobile applications. The service operates on a subscription model with tiered plans and credit-based packs, renewing automatically each billing cycle. If you've signed up and now want to exit, you're in a position to take control of your account-and at Tocancel, we're here to guide you through the cancellation process with full clarity.

Understanding your subscription

Deevid Ai is operated by Always Rising Pte. Ltd., a Singapore-registered company. You likely purchased your subscription either directly through the Deevid website or via your device's app store-Apple App Store for iOS users or Google Play for Android users. Your subscription renews automatically on your billing date unless you cancel it beforehand. Identifying where you subscribed is your essential first step, because each platform has a slightly different cancellation pathway.

Why cancellation timing matters in singapore

Under Singapore's Consumer Protection (Fair Trading) Act, you have explicit rights as a consumer-including the right to cancel services with reasonable notice and without unnecessary obstacles. Deevid Ai operates within this legal framework. Knowing your consumer protections puts you in a stronger position if disputes arise during cancellation or with your final billing. At Tocancel, we believe every consumer deserves clarity about their legal standing before they act.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act establishes your baseline rights when you cancel any subscription service, including Deevid Ai.

What the law guarantees you

The Consumer Protection (Fair Trading) Act mandates that auto-renewal terms be transparent, that cancellation be as straightforward as subscription, and that you receive confirmation of your cancellation. This means Deevid Ai cannot hide cancellation options, make them deliberately difficult to access, or require you to call a phone line when you subscribed online. Your legal position is clear: if you signed up easily online, you must be able to cancel easily online too. If the company refuses or makes cancellation unreasonably hard, you can escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).

Refund rights and billing disputes

Although Deevid Ai's published policy states that refunds are "generally not provided" after a trial period ends, this does not override your statutory right to dispute unauthorised or incorrectly billed charges. If you cancelled but were still charged, or if you were charged without your clear consent, you can dispute the transaction with your bank or payment provider within 60 days of the charge date. Tocancel strongly recommends saving all cancellation confirmations, emails, and bank statements as evidence for any dispute you may need to escalate to CASE.

How to cancel Deevid Ai: method by method

Your cancellation pathway depends on where you originally purchased your subscription-directly from Deevid or through your device's app store.

Cancel via the Deevid Ai website

If you subscribed directly on deevid.ai, logging into your account dashboard is the fastest and clearest route to cancellation.

1. Open deevid.ai and log in with the email and password associated with your subscription.
2. Navigate to your account settings or profile menu, typically located in the top right corner or in a hamburger menu (three horizontal lines).
3. Look for "Subscription," "Billing," "Account," or "Plans" options.
4. Select the subscription you wish to cancel.
   • Review the cancellation terms and any end-of-billing-cycle information displayed.
5. Click "Cancel Subscription," "Downgrade," or the equivalent button presented on your screen.
6. You may encounter a cancellation survey asking why you're leaving; complete it if you choose, or skip it.
   • Some companies use survey responses to improve-your feedback may be valuable.
7. Confirm your cancellation when prompted.
   • Your screen should display a confirmation message with a date when your access ends.
8. Save or screenshot the confirmation, including the cancellation date and any reference number provided.
9. Check your email inbox for a confirmation message from Deevid Ai within 24 hours.

Cancelling through the website leaves you with an official digital record, which is crucial if you later need to dispute a charge.

Cancel via the apple app store (iOS)

If you subscribed to Deevid Ai through your iPhone or iPad, you cancel directly in your Apple account settings, not within the app itself.

1. Open the Apple App Store app on your iOS device.
2. Tap the profile icon in the bottom right corner.
3. Select "Subscriptions."
4. Find and tap "Deevid Ai" from your active subscriptions list.
5. Tap "Cancel Subscription" or "Edit Subscription."
   • Apple will show you the renewal date and allow you to proceed with cancellation.
6. Confirm the cancellation by following the on-screen prompts.
   • Your subscription will end on the date shown; you'll retain access until that date.
7. Save a screenshot of the cancellation confirmation for your records.

Apple processes App Store cancellations immediately and sends you a confirmation email; keep this for your records.

Cancel via google play (Android)

If you subscribed through Google Play on your Android device, follow this pathway to cancel your Deevid Ai subscription.

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions" and then "Subscriptions."
4. Find and tap "Deevid Ai" from your list of active subscriptions.
5. Tap "Cancel subscription."
   • Google Play will present the cancellation terms and your final renewal date.
6. Confirm cancellation when prompted.
   • Your subscription will end on the date shown; you keep access until then.
7. Take a screenshot of the cancellation confirmation.

Google Play sends confirmation emails to your registered account; ensure you receive it within 24 hours.

Cancel via email if all else fails

If you cannot access your account or if the platform buttons are missing or broken, contact Deevid Ai's customer service directly.

1. Locate the customer service email address on the Deevid Ai website (typically in the footer or "Contact Us" page).
2. Write a clear cancellation request email including:
   • Your full name and email address associated with the subscription.
   • Your account username or ID (if visible in your profile).
   • The date you want the cancellation to take effect.
   • A direct statement: "I request that you cancel my subscription effective immediately."
3. Use a professional tone and keep the email concise.
4. Send the email and wait for a response within 5 to 7 business days.
5. If you receive no response, follow up with a second email, marking it as a follow-up or resubmission.
6. Save all email correspondence for your records.

Email cancellation creates a timestamped record and is your backup method if the app or website does not cooperate.

Deevid Ai pricing and subscription tiers

Understanding what you're paying for helps clarify what you're cancelling and whether a downgrade might suit you better.

If you're paying for a tier you no longer need, downgrading may be preferable to full cancellation; you can explore this option in your account settings before you decide to cancel entirely.

What happens after you cancel

Cancellation does not mean instant access loss; understanding the timeline protects your interests.

Your access period and access end date

When you cancel a Deevid Ai subscription, your access typically continues until the end of your current billing cycle. For example, if you subscribe monthly and cancel on the 15th of the month, you retain full access until the last day of that month. After the access end date, you lose the ability to create new projects or export video files, though you may still view your completed projects if Deevid Ai retains them in cloud storage. Tocancel recommends downloading or exporting all your important video projects before your access expires, as this ensures you keep copies of your work.

Checking your cancellation status

After cancellation, log back into your account or app at least once to confirm that your subscription status has changed from "Active" to "Cancelled" or "Ended." If your account still shows as active after 3 business days, contact Deevid Ai customer service with your cancellation confirmation email or screenshot as evidence. This verification step protects you from accidental recharges.

Monitoring your final billing

Watch your bank or payment provider statement for at least one full month after cancellation to ensure you are not charged again. If a charge appears after your cancellation date, contact your bank or card issuer immediately to dispute it within 60 days of the transaction. Tocancel advises keeping your cancellation confirmation indefinitely, as it is your proof that you cancelled in a timely manner.

Refunds: what you can and cannot recover

Deevid Ai's standard refund policy is restrictive, but Singapore consumer law provides you with important protections.

Deevid ai's published refund policy

According to Deevid Ai's terms, refunds are "generally not provided" after a trial period ends or after you begin using the service. This policy is legally enforceable for most situations-if you cancel mid-month, you cannot demand a pro-rata refund for the unused portion of your subscription, assuming you used the service and consented to the auto-renewal terms. However, this policy has important exceptions under Singapore law.

When you may be entitled to a refund

You may pursue a refund in these situations:

• You cancelled during a free trial and were charged without consent.
• You were charged after cancellation-this is an unauthorised charge that your bank can dispute.
• You were signed up without clear consent, or the consent mechanism was unclear or deceptive.
• The service was not delivered as described (e.g., the app was unavailable, features were missing, or billing was incorrect).
• You are a consumer with a valid complaint of unfair contract terms under the Consumer Protection Act.

How to pursue a refund dispute

If you believe you qualify for a refund, follow this escalation pathway:

1. Contact Deevid Ai customer service in writing (email), clearly stating:
   • The reason you believe a refund is justified.
   • The transaction date and amount charged.
   • Your request for a full or partial refund.
   • A deadline for response (e.g., 14 days).
2. If Deevid Ai refuses or does not respond within 14 days, contact your bank or payment provider to dispute the charge.
3. If the bank dispute is unsuccessful or slow, escalate to CASE (Consumers Association of Singapore) or CCCS (Competition and Consumer Commission of Singapore).
4. Tocancel recommends submitting all evidence (emails, cancellation confirmations, screenshots, and bank statements) to CASE or CCCS in a single complaint.

Do not accept a refusal without exploring these escalation pathways; Singapore's consumer protections are stronger than many companies' policies suggest.

Common mistakes when cancelling Deevid Ai

Cancellation can feel stressful, especially when you're unsure whether you're taking the right steps; knowing the most common pitfalls helps you avoid them.

Mistake 1: cancelling only within the app, not on the platform where you subscribed

If you subscribed via Apple App Store, cancelling within the Deevid Ai app itself will not work-you must cancel in your Apple account settings. Similarly, Google Play subscriptions must be cancelled through Google Play, not the app. Tocancel has seen countless users assume the app cancellation button works across all platforms; it does not. Always cancel on the platform where you originally subscribed.

Mistake 2: assuming cancellation is instant

Cancellation does not revoke your access immediately; you typically retain access until the end of your billing cycle. If you expected to lose access instantly, you may panic and think the cancellation failed. It did not. Read the confirmation carefully to see your exact access end date.

Mistake 3: not saving your confirmation

Screenshots or confirmation emails are your proof. Without them, you have no evidence if the company denies you cancelled or if you are charged again. Save every confirmation the moment you receive it-do not rely on memory or on finding the email later.

Mistake 4: ignoring a charge after cancellation

If your account is charged after your cancellation date, contact your bank within 60 days to dispute it. Waiting longer may forfeit your right to dispute the charge. Tocancel urges you to monitor your statements actively for at least one month post-cancellation.

Mistake 5: not documenting communication with customer service

If you email Deevid Ai to cancel and receive no response, a second attempt is necessary. Document every email you send and the date you sent it. This record strengthens your position if you later escalate to CASE.

Checklist: before and after cancellation

Use this checklist to ensure you cancel safely and completely.

Why you might cancel versus why you might downgrade instead

Before you cancel permanently, consider whether downgrading to a lower tier or switching to pay-as-you-go credits might better suit your needs.

If cost is your concern, downgrading to the Basic plan ($9.99 per month) or buying one-time credit packs may solve your problem without forcing you to cancel entirely.

Contact information and escalation pathways

When you need help beyond self-service cancellation, knowing where to turn matters.

Deevid Ai customer service

Always Rising Pte. Ltd. operates Deevid Ai and manages customer support. The company does not publish a physical postal address on its website. Contact the company via email through the support form on deevid.ai or by looking for a "Help," "Support," or "Contact Us" link at the bottom of the site. Email is your documented method of communication; use it for all cancellation requests.

Singapore consumer protection bodies

If Deevid Ai refuses to cancel, does not respond to your cancellation request within 14 days, or charges you after cancellation, escalate your complaint to one of these authorities:

• Consumers Association of Singapore (CASE): CASE handles individual complaints about unfair practices and defective services. Submit your complaint at case.org.sg or call 6100 0315. CASE is your primary escalation point.
• Competition and Consumer Commission of Singapore (CCCS): CCCS enforces the Consumer Protection (Fair Trading) Act. If CASE cannot resolve your issue, you can escalate to CCCS at cccs.gov.sg.

When escalating, provide all documentation: your cancellation confirmation, emails to and from Deevid Ai, screenshots of your account status, and copies of bank statements showing when you were charged. Tocancel recommends keeping all evidence in one folder for easy retrieval.

Final thoughts: take control of your subscription today

Cancelling Deevid Ai is straightforward when you know which platform you subscribed on and follow the correct steps. Singapore's Consumer Protection (Fair Trading) Act is on your side; you have the right to cancel with reasonable notice, and the company must not make cancellation harder than subscription. If disputes arise, CASE and CCCS are your allies.

Whether you're leaving because the cost no longer fits your budget, you've switched to another platform, or you simply no longer need video creation tools, your cancellation is valid and legally protected. Download your projects, confirm your cancellation, and monitor your billing. Tocancel has helped thousands of consumers cancel Deevid Ai and other subscriptions with full confidence and no regrets-and you can do the same.

Ready to take action? Log into your Deevid Ai account now, navigate to your subscription settings, and initiate your cancellation using the method that matches where you subscribed. Your confirmation is just moments away. For ongoing support and guidance on any subscription cancellations you face in the future, return to Tocancel-we're here to empower you every step of the way.