Cancel Erank: The Right Way to End Your Subscription

How to cancel your Erank subscription in singapore and understand your rights

What Erank is and whether you should cancel

Erank is a subscription-based software tool designed for Etsy sellers across Singapore and beyond. The platform helps you conduct keyword research, analyse competitor listings, track market trends, and optimise your Etsy shop visibility to attract more buyers. You access these features through monthly or annual subscription plans, ranging from a free tier to an Expert plan priced at US$29.99 per month (typically SGD 40-42 depending on your payment processor's exchange rate).

If you've subscribed to Erank but find you're not regularly using the keyword research, competitor insights, or listing audit features, or if your Etsy shop focus has shifted, cancelling may be the right move. Subscription fatigue is real, and sometimes a tool that once served you stops delivering value. Tocancel is here to walk you through every cancellation method available to Singapore consumers, what happens to your account after you cancel, and your refund rights under Singapore consumer law.

Who typically uses Erank

Erank users are primarily active Etsy sellers searching for ways to improve shop discoverability. You use Erank if you're researching search volume for new product listings, benchmarking your competitors' strategies, or auditing existing listings to boost ranking potential. If you've stepped back from Etsy selling, switched to a different marketplace, or discovered that the free tier covers all your needs, cancellation makes sense.

Why sellers cancel Erank

Common reasons you might cancel include low shop activity, switching to alternative research tools, budget constraints, or discovering that the free tier covers your needs. Some sellers realise after a month or two that the learning curve outweighs the benefit, or that their Etsy revenue doesn't justify the subscription cost. Whatever your reason, you have the right to cancel, and Tocancel empowers you with a clear process and knowledge of your consumer rights under the Consumer Protection (Fair Trading) Act (CPFTA).

Erank pricing plans and what you're paying for

Understanding your current plan helps you make an informed cancellation decision and ensures you're not accidentally keeping a higher-tier subscription active.

Current plan options and monthly or annual costs

Erank offers four tiers: Free (no cost), Basic (US$5.99 monthly or US$65.99 annually), Pro (US$9.99 monthly or US$94.99 annually), and Expert (US$29.99 monthly or US$269.99 annually). If you're billed in Singapore dollars, your payment processor (typically Paddle) will convert these USD amounts at the current exchange rate. Annual plans typically offer 10-15% savings compared to paying month-to-month.

How to confirm which plan you're currently on

Log in to your Erank account and navigate to Settings, then Subscription to view your current plan and next billing date. If you purchased via Apple App Store or Google Play, check your device's subscription settings (Apple ID settings on iOS, or Google Play Store on Android). This confirmation step is essential because your cancellation method depends on where you subscribed.

Your consumer rights and when you can cancel

Under Singapore's Consumer Protection (Fair Trading) Act, you have clear rights when cancelling a subscription service.

Your legal position under the CPFTA

The Consumer Protection (Fair Trading) Act (CPFTA) protects you when you purchase goods or services in Singapore. This means Erank must provide you with a clear, simple way to cancel your subscription. You have the right to cancel at any time, and the company cannot make cancellation deliberately difficult or hide the process. If Erank fails to provide a straightforward cancellation method, you can lodge a complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS), the enforcement body for the CPFTA.

Cooling-off period and refund entitlements

If you subscribed to Erank online, you have a 7-day cooling-off period from the date of purchase during which you can cancel and request a full refund, provided you have not used the service significantly. This applies to online purchases made by Singapore consumers. After the 7-day window, your right to a refund depends on whether the service was faulty, not as described, or genuinely unusable. If you cancel before your next billing date, you typically retain access until that date expires. Your right to cancel and claim a refund is absolute, but you must act within the legal timeframes.

How to cancel your Erank subscription by method

Erank allows you to cancel through your account settings or by contacting support, depending on where you purchased.

Cancelling via the Erank website or app

Follow these steps to cancel directly through your Erank account:

1. Log in to your Erank account at erank.com using your email and password.
   • If you've forgotten your password, click "Forgot password" on the login page and follow the email instructions to reset it.
2. Navigate to Settings or Account Settings (usually found in the top-right menu under your profile icon).
   • Look for a "Subscription" or "Billing" tab within Settings.
3. Click on your active subscription plan to view cancellation options.
   • You should see a "Cancel subscription" or "Cancel plan" button.
4. Click the cancel button and follow the on-screen prompts.
   • Erank may offer you a discount to stay, or ask for feedback on why you're cancelling. You can decline and proceed with cancellation.
5. Confirm your cancellation when prompted.
   • You will receive a confirmation email. Save this email as proof of cancellation.
6. Verify your cancellation by logging back in to check that your plan now shows as "Free" or "Cancelled."
   • If you still see an active paid plan after 24 hours, contact Erank support immediately with your confirmation email as evidence.

Cancelling directly through your account is the fastest method and provides instant confirmation.

Cancelling an app store or google play subscription

If you subscribed to Erank via Apple App Store or Google Play Store, you must cancel through your device's subscription settings, not through the Erank app itself. Follow these steps:

1. On an iOS device (iPhone or iPad):
   • Open Settings and tap your name at the top.
   • Select "Subscriptions" and tap "Manage Subscriptions."
   • Tap "Erank" or the Erank subscription you wish to cancel.
   • Tap "Cancel Subscription" and confirm your cancellation.
   • You will see a cancellation confirmation immediately. Screenshot this for your records.
2. On an Android device:
   • Open the Google Play Store app and tap your profile icon in the top-right corner.
   • Select "Manage subscriptions" from the menu.
   • Tap on the Erank subscription you want to cancel.
   • Tap "Cancel subscription" and follow the on-screen confirmation steps.
   • Google Play will send you a cancellation confirmation email within minutes.

App Store and Google Play cancellations take effect at the end of your current billing period, so you will retain access until that date.

Cancelling via email if the above methods fail

If you cannot cancel through your account or app store settings, contact Erank support directly:

1. Visit the Erank website and locate the Contact or Support page (usually in the footer).
   • Look for an email address listed for billing or subscription support.
2. Send an email with the subject line "Subscription Cancellation Request" that includes:
   • Your full name and email address registered with Erank.
   • Your current subscription plan (Basic, Pro, or Expert).
   • Your Erank account username or ID number (found in your Settings).
   • Your next billing date (visible in your Subscription settings).
   • A clear statement: "I request immediate cancellation of my Erank subscription effective immediately."
3. Erank support must respond within 5 business days under CPFTA consumer service standards.
   • If they do not respond within 5 days, escalate to CASE (Consumers Association of Singapore) at case.org.sg.
4. Keep all email correspondence and confirmation messages as proof.
   • Take screenshots of your subscription settings before and after cancellation to document the change.

Email cancellation creates a written record and is especially useful if you later need to dispute a charge or file a complaint.

What happens after you cancel and how to verify

Cancelling does not delete your account data; it simply stops future charges and changes your plan to the free version.

Access after cancellation

Once you cancel a paid plan (Basic, Pro, or Expert), your access reverts to Erank's free tier at the end of your current billing period. This means you will lose access to premium features like unlimited keyword lookups and competitor analysis, but you can still log in to your account and use the free-tier tools. If you cancel mid-month on an annual plan, you do not receive a prorated refund; you lose access to premium features from the end of your billing cycle.

Confirming your cancellation was successful

Within 24 hours of cancelling, log back into your Erank account and check your Subscription settings. You should see one of the following:

• Your plan now shows as "Free" with no active paid subscription.
• A message stating "Your subscription has been cancelled. Your premium access will end on [date]."
• No future billing date listed (previously, a date 1 month or 1 year from now was shown).

If your plan still shows as active or you see a future billing date, your cancellation did not process. Wait 24 hours and check again. If the issue persists, contact Erank support immediately with a screenshot of your Subscription page and your cancellation confirmation email as evidence. Tocancel recommends taking these screenshots before you contact support, as they demonstrate the problem clearly.

Refund eligibility and how to claim

Your right to a refund depends on when you cancelled and whether you fall within Singapore's consumer protections.

When you are entitled to a refund

You can claim a full refund if you cancelled within 7 days of first purchase, or if Erank's service was faulty, not as described, or unusable. If you cancelled outside the 7-day window and the service functioned as described, Erank may not offer a refund. However, if you cancelled immediately upon discovering a genuine problem (for example, the app crashed whenever you tried to use a key feature), you have grounds to request a refund even after 7 days. Under the CPFTA, services must be of acceptable quality and fit for purpose.

How to request a refund

Follow these steps to request a refund from Erank:

1. Gather your documentation:
   • Your cancellation confirmation email from Erank.
   • Your payment receipt or invoice (check your email inbox or payment processor account).
   • The date you originally subscribed and the date you cancelled.
   • Any screenshots showing the service was faulty or not as advertised (if applicable).
2. Email Erank support with the subject "Refund Request for Cancelled Subscription" and include:
   • Your name, email, and Erank account username.
   • The reason for your refund request (e.g., "Cancelled within 7 days of purchase" or "Service was not as described because [specific issue]").
   • Your original payment date and the amount charged (in SGD or USD as applicable).
   • Attachments of your cancellation confirmation and payment receipt.
3. Erank must respond within 10 business days with either a refund or a written explanation of why they cannot refund you.
   • Most refunds to credit or debit cards process within 5-10 business days after approval.
4. If Erank denies your refund request and you believe it is unfair, escalate to CASE (Consumers Association of Singapore) or the CCCS (Competition and Consumer Commission of Singapore).
   • Visit case.org.sg or cccs.gov.sg to file a complaint with evidence of your cancellation, the denial letter, and proof of payment.

Tocancel advises requesting a refund in writing so you have a documented record if the company refuses or does not respond.

Refund timeline and payment method

Refunds are typically processed to your original payment method (credit card, debit card, or app store account credit) within 5-10 business days of approval. If you paid via Paddle (Erank's payment processor), the refund may appear as a credit back to your card with a reference showing "Erank Refund." If you subscribed via Apple App Store or Google Play, your refund will appear as credit in your app store account, which you can use to purchase other apps or services. Do not expect cash or bank transfer refunds for app store purchases; these platforms issue store credit only.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, but several common pitfalls can leave you charged after you thought you'd cancelled, or unable to prove your cancellation later.

Mistake 1: cancelling through the wrong channel

If you subscribed via Apple App Store or Google Play, cancelling through the Erank website will not work. You must cancel through your device's subscription settings. Many users assume that clicking "Cancel" in the Erank app itself is enough, only to be billed again the following month. Always confirm where you subscribed first, then cancel through that same channel.

Mistake 2: not saving your cancellation confirmation

When you cancel, Erank sends a confirmation email. Do not delete this email or assume you can retrieve it later if needed. If a charge appears after cancellation, this email is your proof that you acted in good faith. Tocancel recommends taking screenshots of your cancellation email and your Subscription settings page showing the plan is now free or cancelled. Store these files in a safe folder or email them to yourself as a backup.

Mistake 3: assuming access ends immediately

Most subscriptions do not cut off access the moment you cancel. Instead, you retain access until the end of your current billing period. If you cancel on the 15th of the month and your billing date is the 1st of each month, you will have access until the 1st of the next month. Mark this date in your calendar so you are not surprised when your premium features disappear.

Mistake 4: not checking your next billing date before cancelling

Before you click cancel, write down your next billing date. This date tells you when your access will end and when your final charge was processed. If you cancel too close to the billing date, your payment may have already been processed and you will only be eligible for a refund if you fall within the 7-day cooling-off period. Tocancel suggests checking this date at least 3 days before it arrives so you have time to cancel and potentially avoid the final charge.

How to avoid future unwanted charges

After you cancel, take these steps to ensure you are not recharged by accident.

Monitor your bank and card statements

For at least 2 billing cycles after cancellation, check your credit card or bank statement each month for any charges from Erank or Paddle (the payment processor). If you see a charge appear, contact your bank immediately and report it as an unauthorised transaction. Your bank can initiate a chargeback (a reversal of the charge) if Erank cannot prove you authorised a continued subscription. Keep your cancellation confirmation email handy when disputing the charge.

Contact Erank support if re-billed

If you are charged after cancellation, do not assume it is a mistake that will resolve itself. Contact Erank support immediately with your cancellation confirmation email and request a reversal. Most companies will refund erroneous charges within 5 business days if you provide proof of cancellation. If Erank refuses to refund, you can request a chargeback through your bank or file a complaint with CASE or the CCCS.

Checklist before and after you cancel

Use this checklist to ensure you've covered every step of the cancellation process.

Comparing subscription cancellation across similar services

If you're deciding whether to keep or cancel Erank, consider how its pricing and features compare to alternatives.

If you're primarily interested in keyword research and trend tracking without paying a subscription, Google Trends offers free data. If Erank's cost is the issue but you want more features than the free tier offers, Alura's Starter plan at US$3 per month is more affordable.

Erank's address and contact details for complaints

If Erank does not respond to your cancellation or refund request, use their registered office address to escalate your complaint.

Erank contact information

Erank's registered office address in Singapore is:

60 Paya Lebar Road, Singapore (as of 7 July 2025; the company previously operated from 58 Chai Chee Drive). This address is registered with the Accounting and Corporate Regulatory Authority (ACRA). You can verify this and check the company's registration details by searching the ACRA database at acra.gov.sg.

For customer support, contact Erank through their website contact form or email support address listed there. If direct contact yields no response, Tocancel advises sending a formal demand letter to their Singapore address requesting cancellation and refund within 14 days, with a copy to CASE and the CCCS.

Escalation to consumer authorities

If Erank fails to respond to your cancellation or refund request, file a formal complaint with:

• Consumers Association of Singapore (CASE) at case.org.sg or 6100 0315. CASE can mediate disputes and help you recover money owed.
• Competition and Consumer Commission of Singapore (CCCS) at cccs.gov.sg or 6100 1800. The CCCS enforces the Consumer Protection (Fair Trading) Act and can investigate unfair trading practices, including making cancellation deliberately difficult.

When filing a complaint, provide your cancellation confirmation email, payment receipt, any communication with Erank, and a detailed account of what happened. Both agencies can compel Erank to respond within a set timeframe.

Summary and next steps

Cancelling your Erank subscription is straightforward if you follow the correct method for where you subscribed and keep clear records of your cancellation confirmation. Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel at any time and claim a refund within 7 days of purchase, or if the service is faulty or not as described. If Erank makes cancellation difficult or refuses to refund you unfairly, escalate to CASE or the CCCS.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unjust charges by providing clear, step-by-step guidance and knowledge of their legal rights. If you encounter any issues cancelling Erank-whether the cancellation button does not work, you do not receive a confirmation email, or you are mysteriously rebilled after cancellation-contact Tocancel for support. Your right to cancel is absolute, and you should never feel pressured to keep a subscription that no longer serves your needs. Take action today, and regain control of your spending.