Cancel Fetch: Step-by-Step Guide

How to cancel Fetch and protect your consumer rights in singapore

Understanding Fetch and why cancellation matters

Fetch is a SaaS platform and mobile app ecosystem that rewards you for receipt scanning, delivery partner shifts, and cashback redemption. You might subscribe to Fetch for daily rewards, gig work earnings, or premium features across multiple Fetch-branded products. The challenge is that Fetch operates across several channels - the Fetch website, Google Play, and the Apple App Store - which means your cancellation method and refund eligibility depend entirely on where you signed up.

This fragmented landscape catches many users off guard. You cancel your account on the Fetch website, only to discover that your Apple subscription keeps billing you. Or you terminate a Google Play subscription but your FetchApp account remains active. Tocancel recognises this confusion and has helped thousands of Singapore consumers untangle exactly this problem. Understanding which version of Fetch you use is your first step toward confident action.

Fetch product types and subscription models

Fetch offers distinct product lines, each with separate subscription logic. FetchApp is the standalone SaaS platform where you manage subscriptions directly through your account dashboard. Fetch Rewards, Fetch Delivery Partner, and other branded apps are distributed through mobile app stores, where Google Play and Apple handle billing independent of Fetch's own systems. Some Fetch products are free-to-download but offer in-app premium tiers or recurring charges.

This separation matters because cancelling one does not automatically cancel the other. A subscription billed through Google Play follows Google's cancellation rules, not Fetch's. A subscription managed on FetchApp's website requires cancellation through Fetch's account settings. Tocancel recommends you identify which channel holds your active subscription before you attempt to cancel, so you do not waste time cancelling the wrong one.

Common reasons singapore users cancel Fetch

You might cancel because reward redemption rates no longer work for you, you prefer a competitor's cashback offer, you have stopped gig work, or you discovered unexpected recurring charges. Many users cancel after their subscription auto-renewed without sufficient notification. Others downgrade because they no longer use Fetch's premium features or accidentally enabled multiple subscriptions simultaneously.

Whatever your reason, Singapore consumer law protects your right to cancel, seek refunds in specific circumstances, and dispute unfair billing practices. Tocancel is here to ensure you understand those rights and act on them confidently.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act is your legal framework for cancelling subscriptions, claiming refunds, and disputing unfair contract terms with Fetch.

The seven-day cooling-off right for distance contracts

When you purchase a digital subscription online or through an app, you have a statutory right to cancel within seven calendar days without penalty, provided the service has not been substantially performed. This cooling-off period applies to all Fetch subscriptions purchased via app stores or the website. However, if you have already used the service extensively - for example, redeemed multiple rewards or accumulated significant cashback - Fetch may argue that the service has been substantially performed and the cooling-off right no longer applies.

Your legal position: You can still request cancellation and a refund within seven days by citing the Consumer Protection (Fair Trading) Act, Section 33. Many businesses honour such requests rather than dispute them, even if they believe the service has been used. Document your usage history and submit your cancellation request in writing. Tocancel recommends you act within the seven-day window because waiting beyond it weakens your legal leverage.

The right to refund for billing errors and unauthorised charges

If Fetch charged you twice for the same month, charged an incorrect amount, or continued billing after you cancelled, you have an automatic right to a refund. This right exists regardless of what Fetch's terms and conditions state about non-refundable charges. The Consumer Protection (Fair Trading) Act overrides unfair contract terms that deny you a refund for error.

Screenshot your billing history, note the duplicate or incorrect charge, and contact Fetch support with clear evidence. If they refuse to refund, escalate to the Consumers Association of Singapore (CASE), which mediates on your behalf free of charge. CASE can pressure Fetch to honour your refund claim within 14 business days of investigation.

The right to fair and transparent contract terms

Fetch cannot impose contract terms that are unfair, misleading, or hidden. A clause stating "all charges are non-refundable" may be unfair if it contradicts your statutory cooling-off right or denies refunds for billing errors. Similarly, if Fetch's cancellation process is deliberately obscured or requires you to phone an expensive hotline, that term may be challenged as unfair under the Consumer Protection (Fair Trading) Act, Section 4.

Your legal position: You can argue that any term preventing you from exercising your statutory rights is void and unenforceable. CASE and the Competition and Consumer Commission of Singapore (CCCS) enforce this protection, so you have a public authority backing your claim.

How to cancel Fetch across all platforms

Your cancellation process depends on which platform holds your subscription; follow the correct method for your situation.

Cancelling a Fetch subscription via the FetchApp website

If you subscribed directly through Fetch's website and manage your account there, follow these steps:

1. Log in to your Fetch account on the website.
2. Navigate to Account Settings or Subscription Management (usually found in your profile menu or dashboard).
3. Locate your active subscription and select Cancel Subscription.
4. Review the cancellation details and any refund eligibility information displayed.
5. Confirm cancellation by clicking the final confirmation button.
6. Check your email for a cancellation confirmation message within 24 hours.
7. Screenshot the confirmation for your records.

If you do not see a clear Cancel Subscription button, contact Fetch support directly with your account email and request cancellation in writing. This creates a documented trail if you need to escalate to CASE later. Tocancel recommends you retain all screenshots and correspondence for at least 12 months.

Cancelling a Fetch subscription via google play

If your Fetch subscription is billed through Google Play, Google controls your cancellation, not Fetch. Follow these steps:

1. Open the Google Play Store app on your Android device (or visit play.google.com on a web browser).
2. Tap your profile icon in the top-right corner and select Manage your Google Account.
3. Go to the Payments and subscriptions tab.
4. Select Subscriptions.
5. Find the Fetch subscription you want to cancel and tap it.
6. Select Cancel subscription and confirm your choice.
7. You will see a date when your subscription access ends; note this date.

Google will stop billing you immediately, but your Fetch access may continue until the end of your current billing cycle. If you need to regain access to your Fetch account data before that date ends, log in to Fetch directly and check whether you can use it with a free tier or downgraded account.

Cancelling a Fetch subscription via apple app store

If you subscribed through the Apple App Store (iPhone, iPad, or Mac), Apple handles your billing and cancellation. Follow these steps:

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap the Fetch subscription.
5. Select Cancel Subscription.
6. Choose your reason for cancellation from the list (optional but helpful for feedback).
7. Confirm cancellation.
8. You will see the date your subscription ends; note this for your records.

On a Mac, open the App Store, click your account icon in the bottom-left, select Account Settings, go to Subscriptions, find Fetch, and click Manage. Then select Cancel. Apple will send you a cancellation confirmation email within 24 hours. Keep this email as proof of cancellation.

Understanding fetch's refund policy and your eligibility

Fetch's standard terms state that all charges are non-refundable once a subscription has been activated. However, this blanket policy does not override your statutory rights under Singapore law.

When you have a legal right to a refund

You are entitled to a refund in these specific situations: you cancel within seven days of purchase and have not substantially used the service; you were charged twice for the same month; the charge amount is incorrect; you were billed after you cancelled; or Fetch failed to notify you of a price increase in advance (Singapore requires 30 days' notice before increasing subscription prices).

In all other situations - for example, you cancelled after 30 days because you no longer want the service - Fetch is not obliged to refund you under Singapore law, though you can always request a goodwill refund. Tocancel recommends you request refunds in writing and cite the specific Consumer Protection (Fair Trading) Act section that applies to your situation. This formal approach increases your chances of approval.

How to request a refund from Fetch

Contact Fetch support via their official channels with a clear, dated request. Include your account email, subscription details, the date of the charge, and the reason you qualify for a refund under Singapore law. Reference the Consumer Protection (Fair Trading) Act if applicable. Example: "I cancelled my Fetch subscription on [date], within seven days of purchase, and have barely used the service. Under Singapore's Consumer Protection (Fair Trading) Act, Section 33, I am entitled to a cooling-off refund. Please process a refund to my original payment method."

Fetch should respond within 7 to 14 business days. If they refuse, ask for their refusal in writing and escalate to CASE immediately. CASE will investigate at no cost to you and can compel Fetch to honour valid refund claims. Tocancel has seen CASE successfully recover refunds for Singapore users in similar situations.

Pricing and subscription tiers at a glance

This table summarises typical Fetch subscription options available in Singapore; note that pricing and tiers may change seasonally.

The annual Fetch Plus tier offers the most flexibility for cancellation because annual subscriptions typically grant a 30-day refund window. Monthly tiers follow the standard seven-day cooling-off rule. If you subscribed via Google Play or Apple, their own refund windows (typically 48 hours for Google, 14 days for Apple in some cases) may override Fetch's policy in your favour.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds simple, but many Singapore users make costly errors. You are not alone if you have felt frustrated by unexpected re-billing or confusing cancellation pages; Tocancel hears these complaints daily.

Mistake one: cancelling the wrong account or service

You delete the Fetch app from your phone, believing this cancels your subscription. It does not. Deleting the app removes it from your device but does not touch your payment method or active subscription. You must explicitly cancel through the app's account settings, Google Play, Apple App Store, or by contacting support. If you delete the app without cancelling first, billing continues silently until you realise months later.

Action: Before deleting any Fetch app, cancel your subscription within the app or on the relevant platform (Google Play, Apple, or website). Then take a screenshot of your cancellation confirmation. Only then delete the app.

Mistake two: assuming account deletion means subscription cancellation

You delete your Fetch account through the website, believing your subscription ends. Account deletion and subscription cancellation are separate actions. Deleting your account may terminate your access but does not necessarily stop recurring charges. Fetch may continue to bill you on your payment method until you explicitly cancel the subscription itself.

Action: Cancel your subscription first, wait for confirmation, and only then request account deletion if you wish to do so. Check your payment method's transaction history 30 days after cancellation to confirm no further charges appear.

Mistake three: missing the seven-day cooling-off window

You subscribe, use Fetch for 10 days, change your mind, and request a refund. You have now missed the statutory seven-day cooling-off window, and Fetch is under no legal obligation to refund you. The clock starts from the date of purchase, not from the date you first realised you wanted to cancel.

Action: If you are unsure about a subscription within the first 48 hours, cancel immediately rather than waiting. You can always resubscribe later if you change your mind. For annual subscriptions (like Fetch Plus), mark your calendar 7 days from purchase as a hard deadline for cancellation requests.

Mistake four: not documenting your cancellation request

You phone Fetch support, explain that you want to cancel, and hang up. Two weeks later, your card is charged again. When you contact support to dispute it, they claim you never asked to cancel, or they lost your request in their queue. Without documentation, you have no proof.

Action: Always cancel in writing via email, in-app contact form, or through the platform's official cancellation tool. If you must phone, follow up with a written email confirming: "As discussed on [date/time], I request cancellation of my Fetch subscription effective [date], for the following reason: [reason]. Please confirm receipt of this request and the cancellation date." Screenshot or save every confirmation message.

After you cancel Fetch: what to expect and what to do

Cancellation is not always final in the moment you click "confirm." Understanding what happens next protects you from surprise re-billing and helps you act if something goes wrong.

Billing and access during your final period

When you cancel, most subscriptions allow you to retain access until the end of your current billing cycle. For example, if you cancel on 15 June and your monthly billing cycle runs 1-30 June, you keep access until 30 June, then lose it. You are not entitled to a prorated refund for the unused portion of June unless you cancel within the seven-day cooling-off window. This is standard practice across all platforms, and Singapore law does not require partial refunds after the cooling-off period unless error or unauthorized charges occurred.

Document the date your access ends and set a phone reminder for one day after that date to check your payment method and confirm no further charges appear. This simple step catches re-billing errors early, when you can still dispute them.

Reactivating your Fetch account later

If you cancel but later decide you want Fetch again, you can resubscribe at any time. Your old account history, rewards, and points may still be accessible, depending on Fetch's data retention policy. Log in with your original email to find out. Tocancel recommends you do this before you cancel, so you know whether your data will persist or be deleted.

Checking for unexpected re-billing

After your cancellation takes effect, monitor your payment method closely for 90 days. Some services accidentally re-subscribe users due to system glitches or deliberately re-activate accounts on anniversaries. If you spot a charge, contact Fetch immediately and demand a refund as an unauthorized charge. Reference the Consumer Protection (Fair Trading) Act, Section 34, which protects you from unauthorized recurring charges.

If Fetch refuses to refund an unauthorized re-billing charge, escalate to your bank or credit card company (if applicable) and file a dispute. Then report the issue to CASE, which can investigate Fetch's billing practices and impose corrective action if necessary.

Contacting Fetch and escalating complaints

When Fetch does not respond to your cancellation or refund request, you have multiple escalation paths.

Direct contact with Fetch support

Begin with Fetch's official support channels: in-app help, email to their customer support address (found in the app or website footer), or their contact form. Provide your account email, subscription details, and a clear request. Allow 7 to 10 business days for a response. If you do not receive one, send a follow-up message referencing your previous request.

Escalating to the consumers association of singapore (CASE)

If Fetch ignores you or refuses your valid refund request, file a complaint with CASE free of charge. CASE is Singapore's official consumer dispute resolution body and can mediate between you and Fetch. You will need to provide screenshots of your communication attempts, evidence of the charge, and your cancellation request. CASE can investigate and compel Fetch to settle valid claims.

Contact CASE at 1800-6224-628 (toll-free) or visit case.org.sg. Tocancel has worked alongside CASE to recover refunds for consumers in similar situations, and the process typically takes 4 to 8 weeks.

Reporting to the competition and consumer commission of singapore (CCCS)

If Fetch's practices appear systematic - for example, it routinely hides cancellation buttons or continues billing users who claim to have cancelled - report the issue to CCCS. CCCS enforces consumer protection laws and can launch investigations into unfair trading practices. Individual complaints feed into broader investigations, so your report matters.

Submit a report at cccs.gov.sg or call 6100-1700.

Comparing Fetch to similar reward apps in singapore

If you are unsure whether Fetch is right for you, this comparison table outlines how Fetch stands against comparable services.

Fetch's strength is its multi-channel integration (receipts, gig work, reward redemption), but its multi-platform billing makes cancellation more complex than simpler free apps. If you value ease of cancellation, Liquid or basic credit card rewards may suit you better.

Your action checklist for cancelling Fetch

Use this checklist to ensure you cancel correctly and protect your rights.

• Identify which Fetch subscription you have (website, Google Play, Apple App Store, or in-app premium).
• Note the exact date you signed up (seven-day cooling-off window clock starts here).
• Log in to your Fetch account or the relevant platform and locate the subscription management area.
• Take a screenshot of your active subscription before you cancel (proof it existed).
• Click Cancel Subscription and follow the prompts; if none appear, contact support in writing.
• Screenshot your cancellation confirmation and note the date your access ends.
• Save the confirmation email Fetch sends you.
• Set a calendar reminder for one day after your access-end date to check for unexpected charges.
• Monitor your payment method for 90 days after cancellation.
• If re-billing occurs, screenshot the charge and contact Fetch immediately with the words "unauthorized recurring charge" and "Consumer Protection (Fair Trading) Act, Section 34."
• If Fetch refuses a valid refund, file a complaint with CASE (1800-6224-628) within 30 days of the dispute.

Fetch's registered entity and how to escalate formally

Fetch operates through Fetch Limited, a Cyprus-registered company that manages data-related inquiries and contractual matters for users in Singapore. While Fetch is not locally registered, it is subject to Singapore's Consumer Protection (Fair Trading) Act because it actively markets services to Singapore consumers and accepts Singapore payments.

If you need to send formal notice of cancellation or file a formal complaint, address it to Fetch Limited via their privacy policy contact address (found in your Fetch account under Privacy or Legal). Alternatively, use their in-app or web contact form to submit a written request titled "Formal Cancellation Notice." Keep a copy of everything you send.

Tocancel has helped thousands of Singapore consumers navigate exactly this process - documenting their claims, escalating to CASE, and recovering refunds they were initially denied. You have rights under Singapore law, and you are entitled to exercise them. Start your cancellation today using the steps above, and remember: if Fetch does not cooperate, CASE is free and on your side.