Cancel Freemake: The Right Way

How to cancel Freemake and stop paying for video software in singapore

What is Freemake and why cancellation matters

Freemake is a desktop software suite that converts, edits and downloads videos in multiple formats. You can use it to prepare files for different devices, remove watermarks, speed up conversions or access full HD output. The service offers trial access, monthly subscriptions and lifetime purchase options to match different needs and budgets.

If you subscribed to Freemake and now want to stop paying, you are not alone. Many consumers find that after an initial trial or short-term use, the software no longer fits their workflow or budget. The challenge is that Freemake subscriptions often auto-renew and cancellation depends entirely on which platform you used to purchase. That is why understanding your options and your legal rights matters - and why Tocancel exists to guide you through each cancellation path with clarity and confidence.

Common reasons to cancel Freemake

You might cancel because you no longer need video conversion features, prefer a competitor's tools, hit technical issues that support could not resolve, or simply want to reduce unnecessary monthly subscriptions. Whatever your reason, you have consumer rights in Singapore that protect you when you take action. Tocancel's mission is to ensure you know what those rights are before you cancel.

Why cancellation feels confusing with Freemake

Freemake subscriptions often run through third-party platforms like Google Play, Apple App Store or PayPal rather than directly through Freemake's own website. This means you cannot cancel by logging into your Freemake account alone. Instead, you must cancel through the platform where your payment method is linked. Tocancel guides you through each path so you do not waste time searching or miss a cancellation deadline.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act gives you strong legal protections when you subscribe to digital services. Understanding these rights empowers you to act confidently if Freemake refuses a refund or creates cancellation obstacles.

What the law protects you against

The Consumer Protection (Fair Trading) Act shields you from misleading advertising, unfair contract terms and hidden auto-renewal traps. If Freemake advertised a free trial but charged you without clear consent, or if the trial-to-paid conversion was not transparent, you have legal grounds to dispute the charge and demand a refund.

Additionally, if Freemake's terms make it deliberately hard to cancel - for example, no visible cancellation button, no cancellation option in your account dashboard, or requiring you to call an overseas number - Singapore's consumer authorities consider this an unfair practice. Section 4 of the Act explicitly prohibits such practices. You can escalate complaints to the Consumer Association of Singapore (CASE) for mediation if the company refuses to cooperate. Your legal position is strong: Singapore law assumes simplicity favours the consumer.

How to use your rights if Freemake refuses

First, request a refund directly from Freemake via their support channels, citing the relevant breach (misleading trial terms, unfair cancellation barriers, or auto-renewal without explicit consent). Keep all emails, receipts and screenshots. If Freemake refuses and you believe the practice was unfair under the Consumer Protection (Fair Trading) Act, contact your payment provider (Apple, Google, PayPal or your credit card issuer) to dispute the charge. Payment processors take consumer protection seriously and often reverse charges when you cite misleading practices.

Only after both routes fail should you file a formal complaint with CASE for mediation. CASE can investigate whether Freemake breached the Act and pressure the company to refund you. If you need to escalate further, CASE can refer your case to the Consumers Association of Singapore's legal team or recommend filing a small claims suit in the District Court. Tocancel recommends documenting every step - timestamps, email addresses, amounts paid and dates of payment - because this documentation becomes your evidence if you need to escalate.

How to cancel Freemake based on your purchase platform

Your cancellation steps depend entirely on where you bought your subscription. Follow the path that matches your purchase method, and Tocancel breaks down each one step by step.

If you subscribed via google play

Google Play subscriptions require you to cancel through the Google Play Store, not through Freemake itself.

1. Open the Google Play Store app on your Android device or visit play.google.com in your browser.
   • If using the app: tap your profile icon (top right corner) and select "Payments and subscriptions".
   • If using a browser: sign in with your Google account and navigate to your account settings in the top right menu.
2. Tap or click "Manage subscriptions" to view all active subscriptions.
   • You will see a list of every app or service you currently pay for.
3. Find and tap Freemake in your subscription list.
   • You will see your subscription plan, next billing date and renewal price.
4. Tap "Cancel subscription" at the bottom of the screen.
   • Google Play will ask why you are cancelling; this is optional but helpful feedback.
5. Confirm your cancellation when prompted.
   • Your subscription will end on the next billing date; you will not be charged again.

Your access to Freemake remains active until the final day of your billing period, so cancelling early costs you nothing extra.

If you subscribed via apple app store

Apple subscriptions must be cancelled through your Apple account, not through Freemake or your Mac settings.

1. On your Mac, iPhone or iPad, open the App Store app.
   • On Mac: click the App Store icon in the dock.
   • On iPhone or iPad: tap the App Store app on your home screen.
2. Tap or click your profile icon in the top right corner.
   • On Mac, this appears in the top right of the window.
   • On iOS, tap your profile picture at the top right of the screen.
3. Select "Subscriptions" from the menu.
   • You will see all active subscriptions linked to your Apple ID.
4. Find Freemake in the list and tap it.
   • You will see your plan details, next billing date and renewal amount.
5. Tap "Cancel subscription" or "Edit subscription".
   • If you see "Edit subscription", select it first, then tap "Cancel subscription" on the next screen.
6. Confirm your cancellation by tapping "Confirm" when prompted.
   • You will receive an email confirmation; keep this for your records.

Your access to Freemake ends at the end of your current billing period. Apple does not refund unused portions unless you cancel within 14 days of first purchase.

If you subscribed via PayPal

PayPal subscriptions must be cancelled through your PayPal account settings.

1. Go to paypal.com and log in with your email and password.
   • Ensure you are using the same email account linked to your Freemake subscription.
2. Click the menu icon (three horizontal lines) in the top left corner.
   • Select "Account Settings" or navigate to "Settings" via the top navigation bar.
3. Click "Payments" or "Subscriptions and flexible payments" (the exact label depends on your region).
   • You will see all active subscriptions tied to your PayPal account.
4. Find Freemake in the list and click "Cancel" next to it.
   • PayPal will ask you to confirm the cancellation reason (optional).
5. Click "Cancel subscription" to finalise your request.
   • PayPal will send a confirmation email immediately.

Your subscription ends immediately; you will not be charged on the next billing date. If you were recently charged before cancelling, contact PayPal's resolution centre to request a refund of that final charge.

If you subscribed directly through freemake's website

Direct subscriptions are rare but possible. Contact Freemake's support team directly to request cancellation.

1. Visit the Freemake support page or contact form at their official website.
   • Look for a "Contact us", "Support" or "Help" link in the footer.
2. Submit a cancellation request with your email address, full name and subscription details.
   • Be explicit: "I request cancellation of my subscription effective immediately" or "effective [date]".
3. Freemake should respond within 5 working days with confirmation.
   • If they do not, escalate by sending a follow-up email or contacting their billing department directly.
4. Once confirmed, verify that no further charges appear on your payment method.
   • Check your bank or credit card statement 1-2 days after the expected next billing date.

Keep all email correspondence with Freemake. If they charge you after you have cancelled, you have written proof of your cancellation request, which strengthens your case if you need to dispute the charge with your payment provider or with CASE.

Understanding freemake's pricing and subscription plans

Knowing what you are paying for helps you decide whether cancellation is the right choice.

If you purchased a lifetime license, you do not need to cancel anything - you own it forever. If you are on a trial, monthly or annual subscription, cancellation stops all future charges. Tocancel's advice: if you are still in the free trial, cancel immediately to prevent the conversion to a paid subscription.

What happens after you cancel Freemake

Cancellation is not the end of the process; several important steps follow to protect yourself.

Your access and data after cancellation

Once you cancel, your access to Freemake ends at the end of your billing period. You can still download any files you created before the deadline. After that date, you lose access to the software and any cloud-based files (if you used any). Before your final day of access, export any important videos or projects to your computer.

Verifying your cancellation was successful

Do not assume cancellation is complete just because you clicked a button. Verify it within 3 days by checking your account on the platform where you subscribed (Google Play, Apple, PayPal or Freemake).

1. Log into the subscription platform (Google Play, Apple, PayPal, or Freemake's website).
   • Use the same email and password you used to purchase.
2. Navigate to your subscriptions or billing section.
   • Freemake should no longer appear in your active subscriptions list.
3. Check the status message.
   • It should say "Cancelled" or "No active subscription" rather than "Active" or "Renews on [date]".
4. Set a reminder for your next would-be billing date.
   • Check your bank or credit card statement 1-2 days after that date to confirm no charge appears.

If Freemake still shows as active or if you are charged after cancellation, contact your payment provider immediately to dispute the charge. Tocancel recommends keeping all cancellation confirmations (email receipts, screenshots) for at least 6 months as proof of your cancellation request.

How to request a refund for Freemake

Cancellation stops future charges, but refunds are separate. Your eligibility depends on when you purchased and why you want to cancel.

When you can request a refund

You have the strongest refund case if you cancelled within 14 days of your first purchase, your trial was misleadingly advertised, or you were charged without explicit consent. Freemake may offer a refund if you request one within 30 days of purchase, though this is not guaranteed.

How to request a refund

If your subscription was processed through Apple, Google Play or PayPal, request the refund through that platform first. These payment processors are often more responsive than Freemake itself.

• Apple: Go to appleid.apple.com, click "Media and Purchases", find your Freemake transaction and tap "Report Problem". Explain that you did not intend to subscribe and request a refund.
• Google Play: Visit myaccount.google.com/paymentmethods, find the Freemake charge, and click "Report a problem". Select "Accidental purchase" or "Did not receive the service" and request a refund.
• PayPal: Log in to your PayPal account, find the Freemake transaction, and click "Dispute this transaction" or "Report a problem". Explain why you want the refund.

If you paid directly to Freemake, email their support team with your receipt and a clear refund request. Quote the specific reason: "I purchased on [date] and cancelled within 14 days" or "I was charged without clear consent for a trial subscription." Payment processors approve refunds more readily than software companies do, so always try the payment platform first.

Common mistakes when cancelling Freemake

Cancelling feels straightforward, but small oversights can lead to unwanted charges or lost refund opportunities. Here are the pitfalls to avoid.

Mistake 1: only uninstalling the app instead of cancelling the subscription

Deleting Freemake from your computer or phone does not cancel your subscription. The payment continues silently in the background. You must cancel through the subscription platform (Google Play, Apple, PayPal or Freemake's account page) or the charges will recur. Uninstalling and cancelling are two separate actions; do both.

Mistake 2: missing the auto-renewal date

Freemake subscriptions auto-renew on a fixed date each month or year. If you cancel one day after renewal, you have already paid for the next cycle. Cancel before the renewal date to stop the next charge. Set a calendar reminder 3 days before your next billing date so you never miss the deadline.

Mistake 3: cancelling on the wrong platform

If you subscribed through Apple but cancel through Google Play (or vice versa), your cancellation will not apply to your actual subscription. Your payment method is the source of truth. If you are unsure which platform you used, check your bank or credit card statement to see who is charging you (Apple, Google, PayPal or Freemake Inc.), then cancel through that platform only.

Mistake 4: not requesting a refund within 14 days

Most digital service subscriptions in Singapore have an implicit 14-day cooling-off period for refunds. After 14 days, refunds become discretionary. If you purchased within the last two weeks, request a refund immediately; your chances of success are highest. After 14 days, refunds depend on whether Freemake breached its contract terms or misled you about the trial.

Mistake 5: not keeping proof of cancellation

If Freemake charges you again after you cancel, you need written proof that you requested cancellation. Screenshots of the cancellation confirmation screen and copies of any cancellation emails are essential. Without this proof, disputing the charge with your payment provider becomes difficult. Save everything for at least 6 months.

Freemake customer reviews and satisfaction ratings

Before deciding whether to cancel permanently or try an alternative, consider what other users say about Freemake and comparable tools.

The low cancellation rating reflects a common complaint: Freemake makes it difficult to find and execute cancellation steps. This is exactly why Tocancel exists - to cut through the confusion and guide you to the fastest, simplest cancellation path. If you are unhappy with Freemake, you have every reason to cancel confidently.

Alternatives to Freemake worth considering

If you are cancelling because Freemake no longer meets your needs, several alternatives offer similar features at different price points.

If you only need occasional video conversions, consider a free tool like HandBrake instead of paying monthly. If Freemake was too slow or limited, try Movavi Video Converter, which offers a similar user experience with optional lifetime licensing. For advanced editing, Adobe Premiere Elements is worth the investment if you plan to keep editing for years.

Your cancellation checklist before you act

Before you cancel, use this checklist to ensure you do not miss a crucial step or forfeit a refund.

• Confirm where you subscribed (Google Play, Apple, PayPal or directly via Freemake's website).
• Check your next billing date so you know when to cancel to avoid unwanted charges.
• Download or export any files you created in Freemake before cancellation.
• If you subscribed within the last 14 days, prepare to request a refund immediately after cancelling.
• Screenshot your current subscription status (showing "Active" or "Renews on [date]") as proof of the pre-cancellation state.
• Follow the cancellation steps specific to your platform (Google Play, Apple, PayPal or Freemake direct).
• Save your cancellation confirmation email or screenshot immediately.
• Verify within 3 days that your subscription now shows as "Cancelled" or "No active subscription".
• Set a reminder for 1-2 days after your final billing date to check your bank statement and confirm no charge appears.
• Keep all cancellation proofs for at least 6 months in case you need to dispute a charge with your payment provider or escalate to CASE.

Escalation: what to do if Freemake refuses to cancel or refund

If you have followed the cancellation steps but Freemake continues to charge you, or if the company refuses to process a refund you believe you are entitled to, you have formal remedies under Singapore law.

Step 1: contact your payment provider

Notify Apple, Google, PayPal or your bank that Freemake has charged you after cancellation or that you believe the charge was made without clear consent. Most payment providers will investigate and reverse the charge within 7-14 days if you provide proof (screenshots of cancellation confirmation, email receipts, billing statements). This is often your fastest resolution.

Step 2: file a formal complaint with CASE

If your payment provider refuses to help or if you have already escalated once and Freemake continues to breach your rights, contact the Consumer Association of Singapore (CASE). You can file a complaint online at case.org.sg or call 6100 0315. Provide copies of:

• Your original subscription receipt or invoice.
• Screenshots of your subscription status before and after cancellation.
• Copies of cancellation confirmation emails or screenshots.
• Bank or credit card statements showing charges after cancellation.
• Any email correspondence with Freemake or the payment platform.

CASE will investigate whether Freemake breached the Consumer Protection (Fair Trading) Act. If they find a breach, CASE can mediate between you and Freemake, and pressure the company to refund you. If mediation fails, CASE can refer your case to a lawyer or advise you to file a claim in the District Court (for amounts up to S$20,000) or Small Claims Tribunal (for smaller disputes).

Step 3: dispute the charge in writing

Send a formal written demand to Freemake citing the Consumer Protection (Fair Trading) Act. Tocancel recommends using registered mail to Freemake's corporate address (see below) so you have proof of delivery. State:

• Your subscription dates and amounts paid.
• The date you cancelled and proof of cancellation.
• That you are requesting a full refund of unauthorised charges.
• That you intend to escalate to CASE if they do not respond within 14 days.

Keep a copy for your records. This letter becomes evidence if you eventually need to escalate to CASE or court.

How tocancel helps you cancel with confidence

Cancelling Freemake should not require a lawyer, a tech degree or hours of online research. Tocancel has guided thousands of consumers through exactly this situation - finding the right cancellation button, understanding their rights, and recovering unwanted charges when companies make cancellation difficult.

Our guides are built on real user data, consumer law expertise and direct feedback from people who have cancelled. We translate legal jargon into plain language so you know exactly what you are entitled to under the Consumer Protection (Fair Trading) Act. And we give you the confidence to escalate to CASE or your payment provider if Freemake refuses to cooperate. Whether your cancellation is straightforward or you have already been charged after attempting to cancel, Tocancel has a proven path forward for you.

Freemake cancellation contact details and corporate address

Use these addresses and contact methods if you need to escalate your cancellation request or file a formal complaint.

Before sending any written escalation to Freemake's corporate address, contact them via email first. Email provides a faster response and creates a digital record. Reserve postal escalation for formal complaints after email support has failed to respond within 7 days.

Final step: confirm your cancellation is permanent

Cancelling Freemake is complete only when you have verified that your subscription shows as cancelled and no charge appears on your next billing date. Do not assume silence means success. Check your subscription status within 3 days and monitor your bank statement for 6 weeks after your final billing date.

If you are unsure whether you have cancelled correctly, or if you are still uncertain about your consumer rights, Tocancel is here to help. We have walked thousands of users through exactly this process - identifying the right cancellation path, understanding their legal protections, and confidently escalating if Freemake refuses to cooperate. Whether your cancellation is straightforward or complicated, Tocancel ensures you get the outcome you are entitled to under Singapore consumer law. Cancel with confidence. Tocancel has your back.