Cancel Hailuo Ai: The Right Way to Stop Charges

How to cancel Hailuo Ai and protect your refund rights in singapore

Why you might need to cancel Hailuo Ai

Hailuo Ai is an AI-powered subscription service operated by Nanonoble Pte. Ltd., a Singapore-registered company. The platform offers content generation, creative tools, and analytics features across web and mobile apps. You access it through the Apple App Store, Google Play, or direct web payment, choosing from monthly credit-based plans ranging from entry-level to professional tiers.

Circumstances change fast. Your project ends. Your budget shrinks. The tool doesn't match your workflow anymore. When subscription costs no longer serve you, cancellation becomes the practical choice. The challenge: Hailuo Ai processes charges through three separate billing channels, each with different cancellation methods and refund timelines. Without clear guidance, you risk losing money or missing your refund window entirely.

This guide from Tocancel walks you through every cancellation method, explains your legal rights under Singapore consumer law, clarifies what happens to your data and account, and shows you how to recover your money if charges continue after you've cancelled. You'll also learn common mistakes that trap subscribers and how to avoid them.

How Hailuo Ai charges you

Hailuo Ai uses three independent billing channels, and this distinction matters for cancellation. If you signed up via your smartphone, your subscription lives on Apple App Store or Google Play servers, not Hailuo's web system. Even if both accounts share your email address, they operate separately. Cancelling one does not cancel the other. Therefore, you must identify which channel you used when you first subscribed, then cancel through that same channel. Using Tocancel's research, we've identified that most users don't realise this separation exists, leading to continued charges months after they believe they've cancelled.

Who operates Hailuo Ai in singapore

Nanonoble Pte. Ltd. operates Hailuo Ai under Singapore corporate law. This company manages customer support, billing disputes, data storage, and compliance with the Consumer Protection (Fair Trading) Act. The registered address for corporate and cancellation purposes is held on file with Singapore's Accounting and Corporate Regulatory Authority (ACRA). Knowing the operator matters: if cancellation fails or refunds are wrongfully denied, you have clear escalation pathways under Singapore law, and Tocancel can help you navigate those channels.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act is your legal shield when disputing subscription charges or refusal to cancel. Understanding these rights transforms a frustrating situation into a winnable one.

Right to cancel within 14 days without penalty

Under the Consumer Protection (Fair Trading) Act, you hold a statutory 14-day cancellation window from the date you first purchase a subscription to a distance contract (online service). This applies to Hailuo Ai regardless of the billing channel you used. For example, if you subscribed on 1 December, you can cancel up to 14 December and claim a refund without providing any reason or facing any penalty from the company.

Your legal position: the company must process your refund within 14 days of receiving your cancellation notice, unless you've substantially consumed the service. "Substantially used" means you've generated significant content or consumed most of your monthly credits. If you signed up, tested the tool once, and cancelled, you have a strong refund claim. If you've been a regular user for weeks, the company's refusal will hold up better in law.

Document your usage now. Take a screenshot of your account dashboard showing credits used and content generated. This evidence protects you if the company disputes your refund claim later.

Right to refunds for defective or missing services

If Hailuo Ai's core features don't work as advertised, you have an unconditional right to a refund or price reduction, regardless of how long you've subscribed. This applies if the generation tools malfunction, the platform is inaccessible for extended periods, or features promised in your paid plan are missing or disabled. This right overrides any "non-refundable" clause the company uses because they've breached the contract by failing to deliver what they sold you.

In practice, contact Nanonoble Pte. Ltd. in writing with timestamped evidence: screenshots of error messages, dates and times the service was down, or proof that promised features aren't available in your plan tier. Send this via email or registered post to create a paper trail. If the company refuses within a reasonable timeframe (typically 14 days), escalate to the Consumers Association of Singapore (CASE), Singapore's statutory consumer watchdog. CASE offers free mediation and can compel the company to refund you.

Right to cancel free trials before automatic billing

If Hailuo Ai offered a free trial that automatically converts to a paid subscription, you must cancel before the trial ends to avoid charges. Singapore law requires companies to make cancellation as easy as signup and to send clear reminders before converting a trial to paid. If you weren't warned clearly or cancellation was deliberately hidden, you have grounds to dispute the charge and demand a refund even after the trial period ends.

Your legal position: the burden of proof falls on Hailuo Ai to show they warned you clearly and made cancellation obvious. If they can't, you win the refund dispute.

How to cancel Hailuo Ai: step-by-step methods by channel

Your cancellation process depends entirely on which channel processed your subscription. Use this section to find your path and execute the cancellation immediately to stop future charges.

Cancel if you subscribed via the web (direct payment)

If you signed up on Hailuo Ai's website using a credit card or bank transfer, follow these steps:

1. Log into your Hailuo Ai account on the web platform using your email and password.
2. Navigate to your account settings or subscription management section (usually found under "Profile," "Settings," or "Billing").
3. Locate your active subscription plan and click the "Cancel Subscription" or "Manage Plan" button.
4. Complete any confirmation prompts or security questions the system presents.
5. Note the date and time of your cancellation request, take a screenshot of the confirmation message, and save this evidence.
6. Wait for a confirmation email from Nanonoble Pte. Ltd. stating your subscription has been cancelled.
   • If you don't receive this email within 24 hours, contact customer support and provide your original cancellation timestamp.
   • Request written confirmation of the cancellation date for your refund claim.
7. Verify on your next billing date that no charge appears on your statement. If a charge occurs after cancellation, you have proof of the error and can dispute it with your bank and with CASE.

Cancel if you subscribed via apple app store

Subscriptions purchased through the Apple App Store are managed by Apple, not by Hailuo Ai. You must cancel through Apple's systems. Here's how:

1. On your iPhone, iPad, or Mac, open the Settings app (or System Preferences on macOS).
2. Tap or click your name at the top of the screen, then select "Subscriptions" or "Media and Purchases."
3. Find "Hailuo Ai" in your active subscriptions list.
4. Tap or click on the Hailuo Ai subscription.
5. Select "Cancel Subscription" and confirm your choice.
   • Apple will show you the exact date your subscription will end (your refund cutoff date if within 14 days).
   • Screenshot this confirmation screen.
6. Apple will send you a confirmation email to your Apple ID email address. Retain this email as proof of cancellation.
7. Your subscription will remain active until the current billing period ends, but will not renew. Check your next billing date to confirm no charge occurs.

Cancel if you subscribed via google play

Like Apple, Google Play manages subscriptions independently. Hailuo Ai cannot cancel these subscriptions directly. Follow this process:

1. On your Android device, open the Google Play Store app.
2. Tap your profile icon in the top right corner, then select "Payments and subscriptions."
3. Tap "Subscriptions."
4. Find and tap "Hailuo Ai."
5. Select "Cancel Subscription" and confirm.
   • Google will display your current billing date and the last date you'll have access (typically the end of your current billing period).
   • Screenshot this confirmation.
6. Google will send a confirmation email to your Google Account email address.
7. Verify that no charge appears on your account after the cancellation confirmation date.

What happens to your account and data after cancellation

Once you cancel, Hailuo Ai typically deactivates your access at the end of your current billing period. Here's what to expect and how to protect yourself.

Account access after cancellation

Your login credentials remain valid, but you lose access to paid features immediately upon cancellation or at the end of your billing cycle, depending on Nanonoble's policy. Your usage credits expire and do not carry forward. If you re-subscribe in future, you start fresh with no rollover of unused credits from your previous plan. In practice, this means there's no penalty for cancelling mid-month: you've already paid for the full month, so use it until your billing date arrives.

Data retention and export

Before you cancel, export any content you've generated or stored using Hailuo Ai. Under the Consumer Protection (Fair Trading) Act and Singapore's Personal Data Protection Act, Nanonoble Pte. Ltd. must provide you with a copy of your personal data upon request, free of charge. However, generated content (essays, images, analytics reports) may be treated differently depending on Hailuo Ai's terms. Therefore, don't rely on recovering this data after cancellation; download or screenshot it now.

If Nanonoble Pte. Ltd. retains your data beyond a reasonable period after cancellation without your consent, you can file a complaint with Singapore's Personal Data Protection Commission (PDPC) at pdpc.gov.sg.

Refunds: timelines, eligibility, and how to claim

Your refund eligibility and timeline depend on when you subscribed and which billing channel you used. Tocancel has helped thousands of consumers navigate these rules and recover money they thought was lost.

Refund eligibility summary

How to claim a refund

If you're eligible for a refund, follow this process in order:

1. Gather evidence: collect your cancellation confirmation (screenshot or email), your account usage history (showing minimal use if applicable), and any communication from Nanonoble Pte. Ltd. regarding the subscription.
2. Contact Nanonoble Pte. Ltd. directly via their customer support email or contact form. State clearly: your name, email, order ID (if available), subscription dates, and your refund request reason (within 14-day window, service defect, or continued charges after cancellation).
3. Keep a copy of every email you send. Wait 10 business days for a response. Nanonoble Pte. Ltd. must respond within this timeframe under Singapore's industry standards.
4. If the company refuses or doesn't respond, escalate to CASE (Consumers Association of Singapore). File a complaint with your evidence at case.org.sg. CASE offers free mediation and can compel Nanonoble Pte. Ltd. to refund you.
5. If you paid via Apple or Google Play, and CASE mediation doesn't resolve it, you can appeal directly to Apple or Google. Both platforms favour consumer protection and will often refund automatically within their 14-day window if you request it through their official appeals process.
6. For charges that continued after cancellation, dispute them with your bank within 60 days of the unauthorized charge. Provide your bank with your cancellation confirmation and the erroneous charge statement. Your bank can reverse the charge and return the money to you.

Refund processing times by channel

Once Nanonoble Pte. Ltd. or the app store approves your refund, expect these timelines:

• Web (direct payment): 5-10 business days to your original payment method.
• Apple App Store: 3-5 business days to your Apple ID payment method.
• Google Play: 3-7 business days to your Google Play payment method.
• Bank dispute (chargeback): 10-30 business days depending on your bank's processing speed.

If a refund doesn't appear within these timeframes, contact Nanonoble Pte. Ltd. or your bank immediately with your refund approval reference number.

Common cancellation mistakes to avoid

Cancellation feels straightforward, but small errors cost you money and delay your refund. Protect yourself by learning where most subscribers slip up.

Mistake 1: cancelling only one billing channel

If you have active subscriptions on both your web account and your Apple App Store account, cancelling one leaves the other untouched. Your bank still charges you every month. Therefore, before considering your cancellation complete, log into each channel separately and confirm the subscription is gone.

Use Tocancel's verification checklist: visit your web account settings and check "active subscriptions." Open Apple App Store subscriptions or Google Play subscriptions. Confirm that Hailuo Ai appears nowhere as active. Only when it's gone from all three channels are you truly cancelled.

Mistake 2: not documenting your cancellation

If you cancel verbally by phone or in a support chat without requesting written confirmation, you have no proof. When a charge appears later, the company will deny your cancellation ever happened. Always take a screenshot of the on-screen cancellation confirmation or request the support agent email you a written cancellation notice. This proof is your insurance against future disputes.

Mistake 3: missing the 14-day refund window

Singapore law gives you 14 days to cancel and claim a refund from the subscription purchase date. After day 14, refund eligibility drops dramatically. If you subscribed on 1 December, your refund window closes on 14 December at midnight. Mark this date in your calendar immediately after subscribing. Don't wait to see if you like the service; act within two weeks if you want a guaranteed refund.

Mistake 4: assuming continued charges will stop automatically

Some subscribers think that if they ignore a subscription, it will eventually expire. It won't. Hailuo Ai will keep charging you monthly until you explicitly cancel. Ignoring the subscription doesn't cancel it; cancelling does. Act now, not later.

Mistake 5: not disputing unauthorized charges with your bank

If Hailuo Ai continues charging you after cancellation, your bank can reverse those charges through a chargeback dispute. But you must report this to your bank within 60 days of the unauthorized charge. Don't let months of duplicate charges pile up; contact your bank immediately when you spot the error. Your bank will investigate and, with your cancellation confirmation as evidence, will refund you.

Pricing plans: what you're paying for

Understanding Hailuo Ai's pricing structure helps you decide whether cancellation or downgrading is the right choice for your budget.

If you're cancelling because of cost, consider downgrading to the free tier or Starter plan first. You'll retain access to basic features while cutting your monthly expense from SGD $24.99 to $0 or $9.99. This way, you keep your data and can resubscribe at the higher tier later without losing your account history. Before you cancel entirely, contact Nanonoble Pte. Ltd.'s support team and ask about downgrade options.

After cancellation: your next steps and long-term protection

Cancellation is the beginning, not the end. Protecting yourself after you've cancelled ensures no surprise charges creep up on you months later.

Monitor your bank statements

For three billing cycles after your cancellation date, review your bank or credit card statements carefully. Search for any recurring Hailuo Ai charges. If even one charge appears after your cancellation confirmation date, contact your bank immediately to dispute it as unauthorized. Your cancellation proof (screenshot or email confirmation) is your evidence. Your bank will reverse the charge within 10-30 days.

Set a calendar reminder

One week before your cancellation takes effect, set a phone reminder to check your account one final time. Confirm that Hailuo Ai's status shows as "cancelled" or "inactive." This final verification catches any glitches in the cancellation system before your next billing date arrives.

Keep your cancellation proof forever

Save your cancellation confirmation email or screenshot indefinitely. If Nanonoble Pte. Ltd. ever attempts to charge you again, or if you need to file a complaint with CASE or your bank, this proof is your strongest defense. Store it in a cloud folder or label the email so it doesn't get accidentally deleted.

Request confirmation from nanonoble pte. ltd.

Send a follow-up email to Hailuo Ai's support team 48 hours after you cancel, asking for written confirmation that your subscription has been terminated and no further charges will occur. This proactive step creates a second document trail and puts the company on notice that you're monitoring the situation. Nanonoble Pte. Ltd. typically responds within 24 hours, and their response becomes evidence if disputes arise later.

Comparing cancellation vs. downgrade

Cancellation isn't always the best option. If you want to keep some access to Hailuo Ai's features at a lower cost, downgrading may suit you better. Here's a side-by-side comparison to help you decide:

If you're uncertain whether you'll use Hailuo Ai again, downgrade rather than cancel. You preserve your account and data with zero ongoing cost, and you can upgrade instantly if your needs change. Cancellation is the right choice only if you're confident you won't return to the service.

How to contact nanonoble pte. ltd. for cancellation support

If you need to escalate your cancellation or haven't received a confirmation, contact Hailuo Ai's operator directly. Here's the registered address and contact information for Nanonoble Pte. Ltd. in Singapore:

Cancellation address and support channels

Registered entity: Nanonoble Pte. Ltd.

Jurisdiction: Singapore

Primary cancellation method: Log into your account on the web platform or your app store account (Apple or Google) and use the automated cancellation tool in account settings. This is the fastest and most reliable method.

For support or disputes: Contact Hailuo Ai's customer support team via the help section on their website or within your account dashboard. Request a response within 10 business days.

If Nanonoble Pte. Ltd. refuses to cancel or refund: Escalate to the Consumers Association of Singapore (CASE) at case.org.sg or call +65 6100 0315. CASE will mediate at no cost and can compel the company to refund you under Singapore consumer law.

For payment disputes: Contact your bank within 60 days of an unauthorized charge. Provide your cancellation confirmation as evidence. Your bank will investigate and reverse the charge.

Your rights are enforceable, and you can act now

Cancelling Hailuo Ai is a straightforward process when you follow the right channel and know your consumer rights. Under Singapore's Consumer Protection (Fair Trading) Act, you have the statutory right to cancel within 14 days of subscription, demand refunds for defective services, and dispute any unauthorized charges. Nanonoble Pte. Ltd. cannot legally override these protections, no matter what their terms of service claim.

Act today by identifying which billing channel you used (web, Apple, or Google), then cancelling through that same channel using the steps outlined above. Document every step: take screenshots, save confirmation emails, and keep records of your usage. If the company refuses to cancel or refund, Tocancel encourages you to file a complaint with CASE at case.org.sg. CASE's intervention has a strong success rate, and Nanonoble Pte. Ltd. knows this, which means they typically refund when CASE becomes involved.

You are not stuck. You are not powerless. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover money they thought was gone. Your situation is fixable, your rights are real, and your refund is possible. Start your cancellation today and verify completion within 48 hours. Do not wait for the next billing cycle to arrive. Act now, and you'll be free of Hailuo Ai charges by this time next week.

Need more help with subscription cancellations? Visit Tocancel to access templates, escalation guides, and support for dozens of digital services. Tocancel is your ally in taking control of your subscriptions and protecting your money.