Cancel Hiri: The Right Way to Manage Your Subscription

How to cancel Hiri and protect your consumer rights in singapore

What Hiri is and why cancellation matters

Hiri is a subscription-based email client built for professionals who need to manage high-volume inboxes without distraction. The Dublin-based company offers an email platform with integrated task management, calendar tools, and productivity features designed to turn messages into actionable items. You can subscribe via Hiri's official website, Apple App Store, or Google Play depending on your device and preference.

You might decide to cancel Hiri because the subscription cost no longer aligns with your workflow, you've found a free or cheaper alternative, or the features simply don't match your needs anymore. Whatever your reason, your rights as a consumer in Singapore are protected by law, and Tocancel is here to walk you through the cancellation process step by step so you can cancel with confidence.

Core features of Hiri

Hiri positions itself as a productivity-first email solution centred on three main features: a focused inbox that filters distraction, email-to-task conversion that turns messages into action items, and continuous access to new features for active subscribers. These tools appeal to busy professionals managing complex email workflows.

If these features no longer serve your needs, or if you've found a better fit elsewhere, cancelling is your right as a consumer and the process is straightforward once you understand your options.

Pricing and subscription plans in singapore

Hiri offers two subscription tiers priced in USD on its official website. As a Singapore user, you pay in SGD, and your actual charge depends on your bank's exchange rate on the transaction date. Here is what each plan costs and what you receive:

These SGD figures are approximate conversions from Hiri's USD pricing (US$39 annually or US$119 lifetime). Exchange rates fluctuate daily, so your actual charge may vary slightly depending on your bank's conversion rate on the day of purchase. This is normal and not a reason to dispute the charge unless the difference is more than 5 percent above the stated USD price.

Your consumer rights and what they mean for you

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel a subscription-based service like Hiri. Understanding these rights empowers you to cancel without fear and to hold the service provider accountable if they fail to comply with cancellation requests.

Your legal position under singapore law

The Consumer Protection (Fair Trading) Act stipulates that you have the right to cancel a subscription within a reasonable timeframe and that the service provider must acknowledge your cancellation promptly. If you cancel before your renewal date, you retain full access to Hiri until that date passes, and you should not be charged again. If a charge appears after cancellation, you can dispute it with your bank or payment provider and escalate to the Consumers Association of Singapore (CASE) if the provider refuses to refund.

Under Singapore law, companies like Hiri must also provide clear cancellation instructions on their platforms. If they make cancellation deliberately difficult or hide the option, this constitutes unfair trading practice and you can report it to the Competition and Consumer Commission of Singapore (CCCS). This means that Tocancel and similar guides exist to empower you when companies obscure their cancellation processes.

What to do if Hiri refuses to cancel

If you submit a cancellation request and Hiri does not honour it, or if you are charged after cancelling, follow these steps. First, contact Hiri support directly with a screenshot of your cancellation request or confirmation. If they do not respond within 7 business days, or if they refuse to cancel, escalate your complaint to CASE (Consumers Association of Singapore) by visiting case.org.sg or calling 6100 0315. CASE can mediate disputes between you and Hiri at no cost.

If CASE cannot resolve the issue, you can lodge a formal complaint with the CCCS, which has authority to investigate unfair trading practices and can impose penalties on companies that breach the Act. Document every email, screenshot, and transaction as evidence. This gives you a clear legal lever if the company tries to resist your cancellation rights.

How to cancel Hiri based on where you subscribed

Your cancellation method depends entirely on which platform processed your payment: Apple App Store, Google Play, or Hiri's official website. Tocancel recommends identifying your purchase method first, then following the exact steps for that platform to ensure your cancellation is processed successfully.

If you subscribed via apple app store

App Store subscriptions renew automatically on a set date unless you cancel directly through your Apple account settings. Apple's system is separate from the Hiri app itself, so you must cancel here to stop future charges. This is the fastest cancellation route and requires no contact with Hiri support.

1. Open the App Store app on your iPhone, iPad, or Mac device.
   • Do not use the Hiri app itself; the App Store app is where your subscription lives.
2. Tap or click your profile icon in the top right corner of the App Store home screen.
3. Select Subscriptions from the dropdown menu.
4. Find and tap Hiri in your list of active subscriptions.
5. Tap Cancel Subscription at the bottom of the screen.
   • Apple will ask you to confirm the cancellation and may offer a discount to stay; you can ignore this.
6. Tap Confirm Cancellation when prompted.
   • Apple will display your final renewal date in bold text; note this date carefully.
   • You keep full access to Hiri until midnight on that date.
7. Take a screenshot of the cancellation confirmation screen and email it to yourself as proof.

Critical warning: Do not delete the Hiri app from your device. Deleting the app does not cancel your subscription; it only removes access to the software. Cancellation happens exclusively in Apple's billing system, not on your device. Leaving the app installed allows you to use it until your access expires.

If you subscribed via google play

Android users who purchased Hiri through Google Play must cancel through Google's billing system, not within the Hiri app. Like Apple, Google manages subscriptions centrally and charges you automatically unless you cancel before your renewal date.

1. Open the Google Play app on your Android device or visit play.google.com in a web browser on any device.
   • Either method works; use whichever is easiest for you.
2. Tap or click your profile icon in the top right corner of the screen.
3. Select Payments and subscriptions or Manage my subscriptions from the menu.
4. Tap or click Subscriptions to view your active list.
5. Find and tap Hiri from your subscriptions list.
6. Tap Cancel subscription at the bottom of the screen.
   • Google will ask you why you are cancelling; this is optional feedback and does not affect your cancellation.
7. Tap Cancel subscription again to confirm your decision.
   • Google will confirm your cancellation and show your final access date.
8. Screenshot the confirmation page for your records.

Your cancellation takes effect immediately in Google's system, though you retain access to Hiri until your current billing period ends. Check your billing date on the Google Play cancellation page to know exactly when your access will expire.

If you subscribed via hiri's official website

If you bought your Hiri subscription directly from Hiri's website using a credit card, bank transfer, or PayPal, you must contact Hiri support directly to cancel. This method requires more steps than app store cancellations, so Tocancel recommends being especially careful to document your cancellation request.

1. Log in to your Hiri account on the official Hiri website using your email and password.
2. Navigate to Settings or Account Settings (this is usually in the top right corner or a left sidebar menu).
3. Look for a Subscription, Billing, or Plans section within Settings.
4. If you see a Cancel or Manage Subscription button, click it and follow the on-screen prompts.
   • Hiri may ask why you are cancelling; provide honest feedback if you wish, but this will not affect your cancellation.
5. If you do not see a cancellation option in your account, email Hiri support directly.
   • Use the contact form on Hiri's website or email [email protected] with the subject line: "Request to cancel my Hiri subscription".
   • Include your account email address, subscription start date (if you know it), and the current renewal date from your last invoice.
6. Wait for Hiri support to confirm your cancellation within 5-7 business days.
   • Save their response email as proof of cancellation.
7. Screenshot your last invoice showing your subscription status and keep it for your records.

Because website-based cancellations require manual processing by Hiri staff, document every step of this process. If Hiri does not respond within a week, or if they deny your cancellation request without a valid reason, you have grounds to escalate to CASE as outlined above.

What happens after you cancel Hiri

Cancelling stops future charges, but your access to Hiri continues until your current billing period ends. Understanding what to expect after cancellation prevents confusion and ensures you do not accidentally re-subscribe.

Timeline after cancellation

The day you cancel, Hiri's billing system marks your subscription as "cancelled" but does not revoke your access immediately. You retain full functionality of the app until your renewal date passes at midnight Singapore time (SGT). On the day after your renewal date, your access to Hiri ends and you can no longer log in or sync new emails.

During your remaining access period, use this time to export your emails, calendar data, and task lists from Hiri if needed. Most email clients like Outlook, Gmail, or Thunderbird allow you to import data from Hiri, so do this before your access expires. After your renewal date, you cannot retrieve data from Hiri, so do not wait.

What to do with your data before access expires

If you have important emails or tasks in Hiri, export them before your access ends. Most email clients allow you to add your email account to multiple platforms simultaneously, so your messages are not lost. Check Hiri's help documentation for export instructions or contact their support team before your cancellation date to request a data export option.

If you subscribed via Apple App Store or Google Play, you can continue using Hiri's mobile app until your renewal date, but once it expires, the app will prompt you to renew your subscription when you open it. Simply close the app and delete it from your device if you no longer need it.

Refunds and what you are entitled to

Refund eligibility depends on when you cancel relative to your renewal date and which platform you used to subscribe. Singapore consumer law requires fairness in refund practices, and Tocancel helps you understand exactly what you can claim.

Refunds for annual subscriptions

If you cancel an annual Hiri subscription and your renewal date has not yet arrived, you are entitled to a pro-rata refund. This means Hiri should refund you the portion of your annual fee that corresponds to the unused days remaining in your subscription. For example, if you paid S$50.97 for 12 months and cancel after 6 months, you should receive approximately S$25.49 back.

To request a pro-rata refund, contact Hiri support in writing (email) and explicitly state: "I am requesting a pro-rata refund for my unused subscription period." Include your cancellation date and the number of days remaining on your subscription. Save this email and Hiri's response as proof. If Hiri refuses, you can dispute the charge with your credit card issuer or bank and mention the pro-rata refund law in your dispute claim.

Refunds for app store subscriptions

Apple App Store and Google Play have stricter refund policies than Hiri's website. Apple typically offers a refund if you cancel within 14 days of the charge date, while Google Play generally allows refunds within 48 hours. After these windows close, both platforms consider the charge final, though you can still cancel to stop future charges.

If you are within the refund window, contact Apple Support or Google Play Support directly through your device settings. Apple and Google can refund your most recent charge at their discretion, even if Hiri cannot. This is separate from Hiri's policies and is your right as a consumer purchasing through their platforms.

Refunds for lifetime licenses

If you purchased a Hiri lifetime license (one-time payment of S$155.91), you are not entitled to a refund unless Hiri stops providing the service entirely or fails to deliver promised updates within a reasonable timeframe. Lifetime licenses are considered permanent purchases, not subscriptions, under Singapore consumer law. However, if Hiri stops developing the software or removes critical features without notice, you may have grounds to request a refund under the Consumer Protection (Fair Trading) Act.

Common mistakes to avoid when cancelling Hiri

It is easy to make mistakes during cancellation that leave you still paying or unable to access your account. Here are the pitfalls Tocancel has seen most often, and how to avoid them.

Mistake one: deleting the app instead of cancelling the subscription

This is the most common error. Deleting Hiri from your phone or tablet does not cancel your subscription. Your charges continue because the billing relationship lives in Apple App Store or Google Play, not on your device. If you delete the app, you lose access to Hiri immediately, but you still pay at your renewal date. Always cancel through App Store Settings or Google Play Settings first, then delete the app if you wish.

Mistake two: assuming a cancellation email counts as confirmation

If you email Hiri support to cancel via their website subscription, do not assume the cancellation is complete until you receive written confirmation from them. Email it to yourself and check your account settings one week later to verify the subscription status shows "cancelled". If support does not respond within 7 business days, follow up with another email marked "urgent" and mention your intention to escalate to CASE if they do not respond.

Mistake three: not checking your credit card statement after cancellation

Always verify that no charge appears on your next billing cycle after cancellation. If Hiri charges you again, contact them immediately with your cancellation confirmation and demand a refund. If they refuse, dispute the charge with your bank within 30 days of the unauthorized charge. Keep screenshots of your cancellation confirmation and all correspondence as evidence.

Mistake four: cancelling too close to your renewal date

If you cancel within 24 hours of your renewal date, there is a small risk that Hiri's billing system processes the charge before registering your cancellation. If this happens, contact Hiri immediately with proof of your cancellation request and demand an immediate refund. This usually resolves within 3-5 business days.

Checklist for cancelling Hiri successfully

Use this checklist to ensure you cancel Hiri without errors and protect yourself if issues arise later:

Why some customers choose to keep Hiri instead of cancelling

While cancellation is your right, some users find that Hiri's features justify the cost. Here is a comparison of reasons to stay versus reasons to cancel:

If you are on the fence about cancelling, try the free trial or pause your subscription for one billing cycle to test alternatives. If you determine Hiri is not worth the cost, Tocancel has shown you exactly how to cancel without difficulty or hidden charges.

Contact information and escalation

If you need to contact Hiri directly for cancellation, account issues, or billing disputes, use the following details. Hiri is based in Dublin, Ireland, but serves customers globally including Singapore.

Hiri contact details

Company name: Hiri Inc

Registered location: Dogpatch Labs, Dublin, Ireland

Support email: [email protected]

Website: www.hiri.com

Response time: Typically 5-7 business days for subscription-related inquiries

Singapore consumer protection escalation

If Hiri does not respond to your cancellation request or refuses to honour your rights, escalate your complaint to the relevant Singapore authority:

Consumers Association of Singapore (CASE): The primary dispute resolution body for consumer complaints. Contact them at case.org.sg or call 6100 0315. CASE mediation is free and confidential. Include your Hiri account email, cancellation request date, and all correspondence you have received.

Competition and Consumer Commission of Singapore (CCCS): Investigates unfair trading practices and breaches of the Consumer Protection (Fair Trading) Act. Report violations at cccs.gov.sg or call 6100 1800. Use CCCS if you believe Hiri has deliberately hidden cancellation options or engaged in misleading marketing.

Your bank or credit card issuer: If Hiri continues to charge you after cancellation, dispute the charge directly with your bank or credit card company. Singapore's Banking Regulation requires banks to investigate disputed charges within 30 days. Provide your cancellation confirmation and all evidence as supporting documentation.

Final steps: take action now with tocancel

Cancelling Hiri is straightforward once you follow the correct steps for your subscription platform. You have clear consumer rights under Singapore's Consumer Protection (Fair Trading) Act, and you are entitled to cancel without penalty, reclaim unused fees in some cases, and escalate to CASE or CCCS if Hiri fails to comply.

Do not delay: identify your subscription platform today, note your renewal date, and follow the cancellation steps above. If you cancel through Apple App Store or Google Play, the process takes under five minutes. If you cancel via Hiri's website, send your cancellation email today and follow up within one week if you do not hear back.

Document everything: take screenshots of your cancellation confirmation, save all emails from Hiri support, and monitor your credit card statement for unwanted charges. This evidence protects you if disputes arise and strengthens your case with CASE or your bank.

Tocancel has helped thousands of consumers cancel software subscriptions, reclaim refunds, and assert their rights against companies that ignore cancellation requests. Whether you are cancelling Hiri today or researching your options, Tocancel (tocancel.com) is here to guide you through every step. Visit Tocancel now to confirm the current cancellation process for Hiri or to access our guides for cancelling other subscriptions. Your consumer rights are worth protecting, and you have the power to act.