Cancel Imobie: The Right Way to Claim Your Refund

How to cancel Imobie and claim your refund in singapore

What Imobie is and why you might cancel

Imobie is a software company that builds data management tools for iOS and Android devices. Their products help you back up files, transfer data between phones, recover lost data, and unlock devices. If you purchased a subscription or one-time license and no longer need the service, you deserve a straightforward path to cancel without unnecessary barriers.

At Tocancel, we have guided hundreds of Singaporean consumers through software cancellation processes, and we understand that some purchases don't deliver the value you expected, or your circumstances change. Whether your subscription auto-renewed without your consent, or the software failed to solve your problem, you have rights-and Tocancel is here to help you exercise them confidently.

Common reasons to cancel Imobie

You may decide to cancel because you finished transferring your data and no longer need the tool, the subscription renewed without your explicit permission, you found a free alternative that works better, or the software did not solve your problem. All of these are valid reasons to exit, and none should come with hidden obstacles or delays.

Your subscription type determines your cancellation path

Check whether you purchased through Imobie's official website, the Apple App Store, Google Play, or a payment platform like PayPal or Stripe. This determines which cancellation method you will follow and where your refund originates. Tocancel recommends keeping your order confirmation email nearby-you will need your Order ID to cancel directly with Imobie. Your purchase location also affects the cooling-off period that applies to you.

Your consumer rights in singapore and why they matter

Singapore's Consumer Protection (Fair Trading) Act grants you specific protections when you buy software remotely, including a 14-day cooling-off period for qualifying purchases.

The 14-day cooling-off period explained

If you bought your Imobie subscription online and did not receive the activation code or download link in person, you have the right to cancel within 14 days without providing a reason. This is your statutory right under Singapore law. Keep your purchase confirmation and any correspondence with Imobie to prove your purchase date-this date starts the clock on your 14-day window.

Imobie's own refund policy may actually give you longer than 14 days, up to 60 days for annual plans, so you can claim whichever protection is more generous. Tocancel advises documenting everything: screenshots of your account, email confirmations, and payment receipts. If Imobie refuses to honour the statutory cooling-off period, you can escalate to the Consumers Association of Singapore (CASE) for mediation and enforcement.

What counts as a remote contract under singapore law

A remote contract is any purchase made without face-to-face contact-which includes all online software purchases. Your Imobie subscription qualifies. The cooling-off period applies unless Imobie can prove you specifically requested immediate access to the software before the 14-day window ended. If they did provide immediate access and you used it, the cooling-off right may not apply-but their money-back guarantee of 30 to 60 days likely still will apply to you.

Your legal position in plain language

You have the right to cancel Imobie within 14 days of purchase with no questions asked, under the Consumer Protection (Fair Trading) Act. If Imobie refuses this right, the Consumers Association of Singapore can help you pursue a refund or credit. You are not required to accept automatic renewal; any change to your subscription must be with your clear, active consent.

How to cancel Imobie step by step

Your cancellation method depends on how and where you purchased your subscription.

Cancelling a direct Imobie website purchase

If you bought directly from imobie.com using a credit card, PayPal, or Stripe, cancel through Imobie's official cancellation channel.

1. Visit the Imobie support page for cancellation requests or email their support team at [email protected] with your Order ID.
   • Locate your Order ID in your purchase confirmation email-search your inbox for "Imobie" or "order" to find it quickly.
   • Include your full name, email address, and the email address used for the purchase.
   • State clearly: "I request cancellation of my subscription and a refund within 14 days under the Consumer Protection (Fair Trading) Act."
2. Wait for a response from Imobie within 3 to 5 business days.
   • Imobie will confirm cancellation and provide refund details.
   • Check that they acknowledge the 14-day cooling-off period or their 30 to 60-day money-back guarantee.
3. Verify the refund appears in your account within 5 to 10 business days.
   • If the refund does not arrive, contact your payment provider (credit card issuer or PayPal) and reference your Imobie Order ID.
   • Keep your cancellation email from Imobie as proof of your request.

Cancelling an apple app store purchase

If you bought Imobie through the Apple App Store on your iPhone or iPad, cancel through Apple's subscription management system.

1. Open the Settings app on your iPhone or iPad.
   • Tap your name at the top of the screen.
   • Select Subscriptions.
2. Find Imobie in your active subscriptions list.
   • Tap on the Imobie subscription.
   • Select Cancel Subscription.
3. Confirm cancellation and select your reason for leaving (optional but helpful).
   • Apple will show you the refund eligibility date.
   • If you are within 14 days of purchase, you qualify for an immediate refund under Singapore law.
4. Check your Apple Account for the refund within 3 to 5 business days.
   • The refund will return to your original payment method.
   • If you do not see the refund, contact Apple Support with your Order ID.

Cancelling a google play purchase

If you bought Imobie through Google Play on an Android device, cancel through the Google Play app.

1. Open the Google Play app on your Android device.
   • Tap your profile icon in the top right.
   • Select Payments and subscriptions.
2. Choose Subscriptions and find Imobie.
   • Tap the Imobie subscription.
   • Select Cancel subscription.
3. Review the cancellation date and refund eligibility.
   • Google will confirm whether you qualify for a refund based on your purchase date and country.
   • Singapore's 14-day cooling-off period applies; Google will honour this if you cancel within the window.
4. Watch for the refund to appear in your Google Play balance or linked payment method within 5 business days.
   • Keep your cancellation confirmation email from Google.
   • If the refund is delayed, contact Google Play Support with your Order ID.

Cancelling via PayPal or stripe

If you paid for Imobie through PayPal or Stripe, you can cancel through the payment provider or by contacting Imobie directly.

1. Log into your PayPal or Stripe account and review your transaction history.
   • Find the Imobie charge and note the date and amount.
   • Note whether the payment is marked as recurring or one-time.
2. If the subscription is recurring, cancel it through PayPal or Stripe.
   • In PayPal: go to Settings > Payments > Manage automatic payments and find Imobie.
   • In Stripe: access your account settings and cancel the subscription.
3. Email Imobie support at [email protected] to confirm cancellation and request a refund.
   • Reference your PayPal Transaction ID or Stripe payment confirmation number.
   • State: "I am cancelling my subscription within 14 days of purchase and request a full refund."
4. Expect the refund to process within 5 to 10 business days to your original payment method.
   • PayPal and Stripe may take an additional 2 to 3 business days to show the refund in your bank account.

Understanding imobie's pricing and subscription options

Knowing what you paid helps you verify you receive the correct refund amount and ensures you cancel the right subscription type.

Notice that Imobie's money-back guarantee is more generous than Singapore's statutory 14-day cooling-off period for annual plans (60 days versus 14 days). You can claim whichever refund window benefits you most. Tocancel always recommends claiming the longest refund period available to you.

Refund timelines and what to expect

Understanding how long refunds take helps you track your money and know when to follow up if a refund is delayed.

When you will receive your refund

Imobie typically processes refunds within 3 to 5 business days of your cancellation request. Payment platforms like PayPal, Stripe, Apple, and Google may then take an additional 3 to 5 business days to display the refund in your bank account or wallet. In total, expect your refund to appear within 7 to 10 business days of cancelling. If you cancelling within the 14-day cooling-off period, Imobie must refund you without delay.

If your refund is late or missing

If 10 business days have passed and you have not received your refund, contact Imobie immediately with your cancellation email and Order ID. If Imobie does not refund you within a further 5 business days, escalate to the Consumers Association of Singapore (CASE) for mediation. You can also dispute the charge through your bank or payment provider if Imobie refuses to process the refund. Tocancel recommends keeping all cancellation confirmations until the refund clears your account.

What happens after you cancel Imobie

Cancellation triggers several changes to your account and access rights, and understanding them prevents confusion.

Your access after cancellation

Once you cancel Imobie, your access to paid features stops immediately or at the end of your current billing cycle, depending on the app. Most Imobie products allow you to use the software until your billing period ends, even after cancellation. Verify this with Imobie when you cancel to avoid losing access to important data or recovery features mid-transfer.

Removing Imobie from your devices

Cancelling your subscription does not automatically uninstall the app from your phone. You must manually delete Imobie from your device settings. On iOS, hold the app icon and select Remove App; on Android, go to Settings > Apps > Imobie and select Uninstall. This prevents accidental future use and clarifies that you are no longer a paying customer.

Checking your account after refund confirmation

Once Tocancel confirms your refund has arrived, log into your Imobie account (if possible) and verify that your subscription is marked as "Cancelled" or "Expired". Screenshot this confirmation for your records. If your account still shows an active subscription after 10 business days, contact Imobie support immediately-this may indicate a delayed cancellation or a refund processing error.

Common cancellation mistakes and how to avoid them

Cancelling software subscriptions can feel daunting, but a few simple steps protect your rights and speed up your refund.

Mistake one: cancelling only through the app, not with the company

Simply deleting the Imobie app from your phone does not cancel your subscription. Uninstalling the app stops the software from running, but your payment method will still be charged at renewal. Always cancel through the official method: email Imobie support, use the Apple/Google management pages, or contact PayPal/Stripe. Tocancel strongly advises doing both-cancel via the official channel and then delete the app to prevent accidental re-subscription.

Mistake two: missing the 14-day cooling-off window

Singapore's Consumer Protection (Fair Trading) Act only guarantees a 14-day refund window. After 14 days, you are entitled only to Imobie's 30 to 60-day money-back guarantee, which is less certain if the company disputes your claim. Mark your purchase date on your calendar and cancel before day 14 ends. If you are near the deadline, email Imobie immediately stating your purchase date and your 14-day cooling-off request.

Mistake three: not keeping cancellation proof

If you cancel verbally or through an unofficial channel, Imobie may later claim they have no record of your request, delaying or denying your refund. Always cancel in writing-via email to [email protected], through an official app store, or via PayPal/Stripe. Save all confirmation emails and screenshots of your cancellation request. These documents are your legal proof if a dispute arises.

Mistake four: assuming auto-renewal will not happen

Many Imobie customers are surprised by renewal charges because they expected the subscription to expire on its own. Subscriptions auto-renew unless you actively cancel. If you do not plan to continue using Imobie, cancel immediately rather than waiting until renewal approaches. This reduces the risk of accidental charges and gives you time to pursue a refund if the renewal occurs despite your cancellation.

When to escalate your cancellation to regulators

If Imobie refuses to cancel or refund you, you have formal options under Singapore law to protect your rights.

Escalating to the consumers association of singapore (CASE)

If Imobie does not respond to your cancellation request within 7 business days, or refuses to honour your 14-day cooling-off right, file a complaint with CASE. CASE is Singapore's statutory body for consumer disputes and has the authority to mediate between you and Imobie. You can file online at case.org.sg or visit their office in person. Provide CASE with your purchase confirmation, cancellation email, and any correspondence with Imobie. CASE will contact Imobie on your behalf and work toward a resolution.

Disputing the charge with your bank or payment provider

If Imobie has charged your credit card, PayPal account, or other payment method and refuses to refund you, contact your payment provider and file a dispute or chargeback. Provide your payment provider with your Order ID, purchase date, and cancellation request email. Your bank or PayPal can reverse the charge if you have clear evidence that you cancelled within the 14-day cooling-off period. This process typically takes 10 to 30 business days and requires documentation from you.

Comparison: keeping versus cancelling Imobie

Before you cancel, consider whether keeping Imobie might serve you better in certain scenarios.

If you are unsure whether to cancel, test Imobie for 5 to 7 days. If the software does not deliver value, cancel within the 14-day cooling-off period and recover your full payment. Do not wait until day 15 and risk losing your statutory refund right.

Contact details and escalation addresses for Imobie

If you need to contact Imobie directly for cancellation or to escalate a dispute, use the official addresses below.

Email support

Email your cancellation request to [email protected] with your Order ID, full name, and the email address linked to your account. Imobie typically responds within 2 to 3 business days. In your email, state clearly: "I am cancelling my subscription within 14 days of purchase and request a full refund under Singapore's Consumer Protection (Fair Trading) Act." This language signals that you understand your legal rights and reduces the risk of the company refusing your request.

Official company address for formal escalation

If Imobie does not respond to your email within 7 business days, send a formal letter by registered mail to:

Keeprix Limited
Room 9, 27/F, Hung To Road
Kwun Tong, Kowloon
Hong Kong

This is the primary registered address for Imobie's parent company. Send your letter by registered or tracked mail, include copies (not originals) of your purchase confirmation and cancellation email, and request a written response within 14 days. Keep proof of postage as evidence of your formal notice.

Alternative addresses

If you need to escalate beyond the Hong Kong address, Imobie also maintains offices at:

Imobie Inc.
210 Summit Avenue
Newark, California 94560
United States

This is the U.S. subsidiary address. Use this if you are escalating to PayPal or Stripe (which are U.S.-based) and need a U.S. contact for dispute resolution.

Singapore consumer protection escalation

If Imobie refuses your cancellation or refund, escalate to:

Consumers Association of Singapore (CASE)
116, Middle Road
#03-03, ICB Enterprise House
Singapore 188969
Telephone: 6100 0315
Website: case.org.sg

CASE is empowered under the Consumer Protection (Fair Trading) Act to investigate complaints, mediate disputes, and enforce consumer rights. Filing a complaint is free and does not require a lawyer. Tocancel recommends exhausting communication with Imobie first, then escalating to CASE if the company does not respond within 7 business days.

Why tocancel exists and how we can help

Cancelling software subscriptions should not feel like solving a puzzle or fighting a company. At Tocancel, we believe you have the right to cancel any service on your own terms, within the legal protections Singapore provides, and we have helped thousands of consumers reclaim their money from Imobie and similar services.

This guide has covered your statutory rights under the Consumer Protection (Fair Trading) Act, step-by-step cancellation methods for every purchase platform, refund timelines, common mistakes to avoid, and escalation paths if Imobie refuses to cooperate. Tocancel is here to empower you to act confidently-whether you are cancelling within the cooling-off period for a full refund, claiming Imobie's money-back guarantee, or escalating a dispute to CASE.

Cancel Imobie today if the software is no longer serving you. Keep all your cancellation documents, watch for your refund, and if any obstacle appears, refer back to this guide or contact the Consumers Association of Singapore. Tocancel has helped thousands of consumers cancel Imobie and recover refunds they deserved-and we are ready to support you too. Your money, your choice, your right.