Cancel Inflow: Your Complete Step-by-Step Guide

How to cancel Inflow and protect your rights as a singapore user

Understanding Inflow and why cancellation matters

Inflow is a subscription-based coaching and community platform designed to help you manage focus, productivity, and ADHD-related challenges. The service delivers structured learning modules, co-working sessions, and peer support through mobile apps (iOS and Android) or its website.

You can start with a 7-day free trial on web purchases, though app-store subscriptions follow Apple and Google's trial terms instead. The platform operates on recurring monthly or annual billing cycles, and billing happens automatically at each renewal date unless you actively cancel.

If Inflow isn't delivering the value you expected, or your priorities have shifted, you have the right to cancel cleanly and without hidden charges. Tocancel exists to ensure you understand exactly how to do that, step by step, with confidence.

What Inflow costs and who it's designed for

Inflow targets professionals and students seeking structured attention-management support. Subscription tiers typically range from approximately SGD 10 to SGD 20 per month, with annual plans offering better value if you commit upfront.

Pricing varies by promotions and regional adjustments, so you should verify the exact cost on your subscription screen before cancelling. If you're uncertain about long-term use, a monthly plan gives you more flexibility than an annual commitment.

Why cancelling promptly protects your wallet

Every day you delay cancellation, you risk another billing cycle charging to your payment method. In Singapore, recurring payments are legally permitted only when you've given clear, informed consent - but that consent doesn't mean you can't withdraw it at any time.

Cancelling within your current billing period means your access ends at the natural renewal date, and no further charges appear. Tocancel recommends identifying your subscription source and cancelling within 24 hours of making your decision.

Your consumer rights under singapore law

Before you cancel, it's essential to understand where you stand legally. Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misleading conduct, and unreasonable barriers to cancellation.

What the consumer protection (Fair trading) act means for your subscription

Under this Act, traders (including digital service providers like Inflow) must not engage in misleading or deceptive conduct. If Inflow makes cancellation deliberately difficult, hides refund eligibility, or charges unexpectedly after you cancel, you have grounds to escalate your complaint.

You also have the right to receive clear information about subscription terms, renewal dates, and cancellation methods upfront. If Inflow fails to provide this clearly, the Consumer Association of Singapore (CASE) can intervene on your behalf at consumerassociation.sg.

Your legal position is straightforward: once you've paid for a subscription, you own your decision to stop using it, and Inflow must honour your cancellation without additional barriers or fees.

Your cooling-off and refund rights explained

For distance purchases - which digital subscriptions are - Singapore's Consumer Protection Act implies a cooling-off period. Inflow offers a 7-day refund window on web purchases within 7 days of first payment, provided you haven't engaged in substantial use of the service.

For app-store purchases (Apple App Store or Google Play), Apple and Google control refunds, not Inflow. If you're denied a refund you believe you deserve, document the date of purchase, your refund request, and the reason for denial, then contact CASE as your escalation point.

Tocancel advises keeping screenshots of your refund request and any response from Inflow or the app store, as this evidence strengthens your case if you need to escalate further.

How to cancel Inflow based on your subscription platform

Your cancellation method depends entirely on which platform you used to subscribe. Tocancel recommends identifying your subscription source first, then following the exact steps for that platform to avoid confusion.

Cancelling via apple app store (iOS)

If you subscribed through your iPhone or iPad, you must cancel through Apple's settings, not by uninstalling the app.

1. On your iPhone or iPad, open Settings and tap your name at the top.
   • If you're using an older iOS version, tap "iTunes & App Store" instead.
2. Select Subscriptions from the menu.
   • You may need to scroll down to find this option.
3. Find Inflow in your active subscriptions list and tap it.
   • Only active subscriptions appear here; inactive ones won't show.
4. Tap Cancel Subscription and confirm your choice when prompted.
   • Apple will ask for a reason; you can select any option or skip this step.
5. Screenshot the cancellation confirmation screen for your records.
   • This proves you cancelled and shows your final access date.
6. Verify that Inflow no longer appears in your active subscriptions list.
   • If it still shows, repeat steps 2 to 4.

Critical warning: Simply deleting the Inflow app does not cancel your subscription. Your payment method will still be charged at renewal unless you complete the steps above.

Cancelling via google play store (Android)

If you subscribed through an Android device, you must cancel through Google Play, not by uninstalling the app.

1. Open the Google Play Store app on your Android device.
   • Ensure you're logged into the same Google account you used to subscribe.
2. Tap your profile icon in the top-right corner and select Payments and subscriptions.
   • On some devices, this may appear under "Account".
3. Tap Subscriptions to view your active subscriptions.
   • You'll see a list of all services you're currently subscribed to.
4. Select Inflow from the list.
   • If Inflow isn't listed, your subscription may already be inactive.
5. Tap Cancel Subscription and follow the prompts to confirm.
   • Google will ask if you want to keep the app; select "Uninstall" or "Keep" as you prefer.
6. Screenshot the cancellation confirmation for your records.
   • This confirms when your access ends and no further charges will apply.

Deleting the Google Play app does not cancel your subscription, so complete these steps even if you plan to remove the app from your device.

Cancelling a web subscription directly with Inflow

If you subscribed directly through Inflow's website (not via an app store), you must cancel through your Inflow account.

1. Visit Inflow's website and log into your account using your email and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it.
2. Navigate to your Account Settings or Billing section.
   • This is typically found in your profile menu or dashboard.
3. Look for a Subscriptions, Plans, or Billing tab.
   • Some services hide this under "Preferences" or "Account Management".
4. Locate your active Inflow subscription and select Cancel Subscription.
   • You may see a retention offer; this is optional to accept.
5. Confirm the cancellation and note the effective end date shown on screen.
   • This is the date your access will terminate.
6. Screenshot the confirmation page or request a confirmation email to be sent.
   • This proves you cancelled within Inflow's system.

If you cannot locate a cancellation button, contact Inflow's support team directly via their website and request manual cancellation in writing.

Understanding your refund timeline and what to expect after cancellation

After you cancel Inflow, several things happen automatically, but understanding the timeline helps you spot issues before they become problems.

What happens to your access and charges after cancellation

When you cancel, your access typically continues until the end of your current billing period. If you paid for a monthly plan and cancelled on day 10 of a 30-day cycle, you retain access until day 30.

No further charges appear after that final date. Check your payment method's transaction history 5 to 7 days after your subscription period ends to confirm no unexpected charge has appeared.

If a charge appears after cancellation, document the date and amount, then escalate to your payment provider (your bank, credit card company, or digital wallet) and notify Inflow in writing via email.

Requesting a refund within the 7-day cooling-off period

If you subscribed on the web and want a refund (not just cancellation), you have 7 days from your first payment date to request one, provided you haven't made substantial use of Inflow.

Contact Inflow's support team and explain that you want to invoke your cooling-off right under Singapore's Consumer Protection Act. Provide your subscription date and request a full refund to your original payment method.

Inflow should process a legitimate cooling-off refund within 14 to 30 days. If they refuse or delay, document this and escalate to CASE (consumerassociation.sg) with copies of your request and their response.

Handling app-store refunds through apple or google

If you subscribed via Apple App Store or Google Play and want a refund, the app store controls the process, not Inflow.

For Apple: Open the Apple App Store, go to your account settings, tap Purchase History, find Inflow, and select "Report a Problem". Choose your reason (e.g., "Unwanted subscription") and request a refund. Apple reviews requests within 48 hours.

For Google: Open Google Play, go to your subscriptions, tap Inflow, select "See purchase details", and tap "Request refund". Follow Google's prompts and provide a reason. Google typically responds within 48 hours.

If either app store denies your refund and you believe you're entitled to one, screenshot the denial message and forward it to CASE with your complaint.

Inflow subscription pricing and plan comparison

Understanding Inflow's pricing helps you assess whether you've chosen the right plan and whether cancellation is your best option.

Pricing varies by promotional offers and currency conversions, so verify the exact amount charged to your payment method before cancelling. If you notice a discrepancy, contact Inflow's billing support immediately.

Common mistakes to avoid when cancelling Inflow

Cancelling a subscription sounds simple, but many users make avoidable mistakes that delay the process or cost them money. You're not alone in this - Tocancel helps thousands of consumers navigate these pitfalls every year.

Mistake 1: deleting the app instead of cancelling the subscription

Uninstalling Inflow from your phone does not cancel your subscription. Your payment method will still be charged at renewal.

Always cancel through your device's settings (Apple/Google) or Inflow's website before deleting the app. Verify cancellation on the confirmation screen, then delete the app if you wish.

Mistake 2: missing your renewal date

If you cancel a few days before renewal, the charge may process before your cancellation takes effect. This is especially true if you cancel late in the day and renewal is the following midnight.

Cancel at least 3 to 5 days before your renewal date to ensure your request processes in time. Check your subscription screen for your exact renewal date, then work backwards.

Mistake 3: not requesting a refund when you're entitled to one

Many users cancel but don't realise they qualify for a 7-day refund on web purchases. Cancelling and requesting a refund are two separate actions.

If you subscribed fewer than 7 days ago and haven't used the service substantially, contact Inflow's support and explicitly request a refund under your cooling-off rights. Don't assume they'll offer it automatically.

Mistake 4: forgetting to document your cancellation

Without a screenshot or email confirmation, you have no proof you cancelled. If a charge appears later, you'll struggle to dispute it with your bank or CASE.

Always screenshot the cancellation confirmation page and save any confirmation emails. Keep these records for at least 3 months after your subscription ends.

What to do after you cancel Inflow

Cancelling is just the start. What you do in the weeks after matters equally to protecting your rights and ensuring no surprise charges appear.

Monitoring your payment method and following up

In the 5 to 10 days after your subscription period ends, check your bank or credit card statement carefully. Look for any charges from Inflow or its payment processor (often listed under a generic name like "Stripe" or "Paypal").

If no charge appears by day 10 after your subscription end date, you're safe. If a charge does appear, note the date, amount, and reference number, then contact your bank or card issuer immediately to dispute it.

Forward the disputed transaction and your cancellation screenshot to Inflow's support team in writing, requesting an explanation and full refund. Escalate to CASE if Inflow doesn't respond within 14 days.

Re-evaluating your decision to cancel

After cancellation, your access ends on the scheduled date. If you change your mind, you'll need to re-subscribe (and may not receive your original discount). Use your remaining access period to ensure cancellation is truly the right choice.

If Inflow's value wasn't clear, consider whether you used it consistently, whether the cost-to-benefit ratio justified the spend, and whether a different pricing tier (monthly instead of annual, for example) might work better if you decide to return.

Keeping evidence and records

Maintain a cancellation record file containing your original subscription confirmation email, cancellation screenshot, any refund requests, and payment statements showing the final charge and no subsequent charges.

Tocancel recommends storing these digitally (in your email or cloud storage) and in one physical location. If you ever need to dispute a charge or file a complaint with CASE, this evidence is invaluable.

Escalation: what to do if Inflow refuses to cancel or refund

In rare cases, you may encounter resistance from Inflow. Knowing your escalation options empowers you to resolve the issue.

Step-by-step escalation with Inflow

First, attempt to cancel or request a refund through Inflow's official channels (their website, app, or support email). Keep records of every request and response.

If you receive no response within 7 days, send a written request via email to Inflow's support team, stating your cancellation or refund request clearly and referencing your subscription ID and dates. Ask for written confirmation within 3 working days.

If Inflow still refuses or ignores you, send a formal letter (by email, with read-receipt requested) outlining the issue, your cancellation request, your consumer rights under Singapore's Consumer Protection (Fair Trading) Act, and a deadline for resolution (e.g., 14 days). State that you intend to escalate to CASE if they don't respond.

Filing a complaint with the consumer association of singapore (CASE)

If Inflow refuses to honour your cancellation or denies a refund you believe you're entitled to, you can file a complaint with CASE at consumerassociation.sg or call 6100 0315.

CASE will investigate on your behalf at no cost. Provide them with all documentation: your subscription confirmation, cancellation request, Inflow's response (or lack thereof), and proof of payment. CASE typically resolves complaints within 4 to 8 weeks.

If CASE determines Inflow breached the Consumer Protection Act, they will demand refund or cancellation. If Inflow refuses, you may pursue a small claims action in District Court (for claims under SGD 5,000) without needing a lawyer.

Key checklist: cancelling Inflow safely and securely

Use this checklist to ensure you cancel Inflow correctly and protect yourself from unexpected charges or disputes.

Real user experiences: why people cancel Inflow and whether they'd recommend it

Inflow maintains a strong 4.5 out of 5-star rating across app stores, reflecting generally positive user feedback. However, cancellation reasons vary.

Common reasons users cancel include: moving on from ADHD coaching after achieving their goals, budget tightening, discovering cheaper alternatives, or finding the community less engaging than expected. Some users pause rather than cancel, opting to re-subscribe later at a lower promotional rate.

Many users who cancel still rate Inflow positively, suggesting the service works but isn't right for everyone long-term. Before cancelling permanently, consider whether downgrading to a monthly plan or taking a break (if Inflow offers pause functionality) better serves your needs than full cancellation.

Summary: take control of your subscription with tocancel

Cancelling Inflow is your right, and it should be straightforward. You now understand your consumer rights under Singapore law, the exact steps to cancel via your subscription platform, how to request a refund within the cooling-off period, and how to escalate if Inflow refuses to comply.

The key is acting promptly, documenting everything, and knowing where to turn if things go wrong. Tocancel has helped thousands of consumers cancel subscriptions with confidence and without unexpected charges. Follow the steps in this guide, use your checklist, and you'll cancel Inflow safely.

If you encounter resistance, remember: CASE (consumerassociation.sg, 6100 0315) stands behind you. Your right to cancel is protected by law, and escalation is your safety net.

Questions? Contact Inflow directly at the following address, or visit their Contact Us page on their official website. For any disputes, Tocancel recommends keeping all communication in writing (email) so you have a clear record.

Inflow Business Consultancy Singapore
Contact details available on their official website under "Contact Us"

Tocancel exists to make subscription cancellation transparent and fair. Whether you're cancelling Inflow, another SaaS platform, or a recurring service, our guides and resources help you navigate the process with clarity and confidence. Take action today-your wallet and peace of mind depend on it.