Cancel Invideo: Step-by-Step Guide

How to cancel Invideo in singapore and claim your refund

What Invideo is and why you might want to leave

Invideo is a cloud-based video creation platform that lets you produce professional-looking videos using pre-built templates, stock footage and straightforward editing tools. You don't need advanced video editing knowledge to use it; the platform handles the technical complexity for you. This makes it popular with social media creators, marketing teams and small business owners across Singapore who need to produce short-form content quickly.

The service operates across multiple platforms: the web version (managed by Invideo directly), iOS through the App Store, and Android via Google Play. This means cancellation methods and refund policies differ significantly depending on where you subscribed. Understanding which platform you used is your first step toward a smooth exit.

Common reasons singaporeans cancel Invideo

Budget constraints are the top reason people leave. Others discover free alternatives like CapCut or Descript, while some find the editing interface doesn't match their creative workflow. Whatever your reason, you have the right to cancel and, in certain circumstances, claim a refund. That's where Tocancel comes in to guide you through the process step by step.

Why your cancellation rights matter

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) gives you the right to cancel subscription services within specific timeframes and receive a refund if the service does not meet the terms promised. Whether you subscribed via the web, App Store or Google Play, Tocancel is here to ensure you understand your rights and take confident action. Your legal position is straightforward: if you cancel within your statutory right period, you have a legitimate claim to your money back.

Invideo pricing plans in singapore

Understanding what you are currently paying helps you decide whether cancellation makes sense and whether a refund is due.

Current pricing tiers and billing cycles

Prices vary by platform and update regularly. App Store purchases are one-time unless you renew manually, while web subscriptions renew automatically each month. Keep your payment records and emails handy; you will need them if you claim a refund through Tocancel's guidance or via official channels.

How billing differences affect your cancellation

App Store and Google Play purchases behave differently from web subscriptions. App Store purchases don't auto-renew unless you explicitly turn on recurring billing in your Apple ID settings. Web subscriptions, by contrast, charge your card automatically on your renewal date each month. This distinction is critical: if you subscribed on the web, you must cancel before your next billing date to stop future charges.

How to cancel Invideo on the web

If you subscribed directly through Invideo's website (not through App Store or Google Play), follow these steps to cancel your recurring subscription immediately.

Step-by-step web cancellation process

1. Log in to your Invideo account at invideo.io using your email and password.
   • If you have forgotten your password, click the "Forgot password" link on the login page and reset it via email.
2. Click your profile icon in the top-right corner of the dashboard.
   • A dropdown menu will appear with account and settings options.
3. Select "Subscription" or "Billing" from the menu.
   • You will see your current plan, next renewal date and payment method on file.
4. Locate the "Cancel subscription" or "Cancel plan" button.
   • Invideo may display a retention offer or discount. You have no obligation to accept this.
5. Click the cancellation button and confirm your choice by selecting "Yes, cancel" or the equivalent.
   • This action is usually immediate. Invideo will send a cancellation confirmation email within minutes.
6. Take a screenshot of your cancellation confirmation screen and save the confirmation email.
   • You will need this proof if you later dispute a charge or escalate a refund request.

Cancel at least 2 to 3 days before your next renewal date to avoid being charged for another month. Once you cancel, your access continues until the end of your current billing period, then expires.

Cancelling via the Invideo support team

If the self-service cancellation button is missing or not working, you can request cancellation directly from Invideo's support team. Email their support address (typically [email protected]) with your account email, request a cancellation and ask for written confirmation. Keep copies of all correspondence. Tocancel recommends using formal, documented channels so you have a clear audit trail if you need to escalate your refund claim.

How to cancel Invideo on apple app store

If you purchased or subscribed to Invideo through the iOS App Store, cancellation is handled through your Apple ID settings, not through the Invideo app itself.

IOS cancellation steps

1. Open the Settings app on your iPhone or iPad.
   • Look for the Settings icon (usually a gear symbol).
2. Tap your name at the top of the Settings screen.
   • This opens your Apple ID account menu.
3. Select "Subscriptions".
   • You will see a list of all active subscriptions linked to your Apple ID.
4. Find "Invideo" in the list and tap it.
   • The subscription details screen will open, showing your renewal date and price.
5. Tap "Cancel subscription".
   • Apple will ask you to confirm and may offer you a retention discount. You are not required to accept.
6. Confirm the cancellation by tapping "Confirm" or "Yes, cancel".
   • Apple sends a confirmation email to the email address on your Apple ID. Save this email.

Once you cancel, Invideo access through the App Store ends on your next renewal date. One-time App Store purchases (like the Basic plan at S$14.98) cannot be cancelled after purchase, but they do not auto-renew, so no further charges occur.

How to cancel Invideo on google play

Android users who subscribed through Google Play can cancel directly via their Google Play account settings.

Android cancellation steps

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
2. Select "Payments and subscriptions" or "Manage subscriptions".
   • You will see a list of all active subscriptions.
3. Tap "Manage subscriptions".
   • A new menu appears showing your current subscriptions.
4. Find and tap "Invideo".
   • The subscription details page opens, showing your renewal date and billing amount.
5. Tap "Cancel subscription".
   • Google Play will display a cancellation confirmation and may offer you incentives to stay. You can decline.
6. Confirm the cancellation.
   • Google Play sends a confirmation email. Download and keep this as your proof of cancellation.

Your Invideo access via Google Play ends on your next renewal date. Like the App Store, one-time purchases do not auto-renew and cannot be cancelled after completion.

Your cancellation and refund rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects your right to cancel subscription services and claim refunds under specific conditions.

What the law says about refunds

Under the CPFTA, you have the right to cancel a distance contract (including digital subscriptions sold online) within 14 days of purchase without giving a reason. This is called the statutory cooling-off period. However, digital services have a special exception: if you have already begun using the service and explicitly requested to start the service immediately (rather than waiting for a future date), your 14-day cancellation right may be waived.

In practice, this means: if you purchased Invideo, clicked "I accept" before using it, and then used it immediately, Invideo may argue that your cooling-off period has expired. However, if the service was misrepresented, malfunctioned or failed to match the description on their website, you retain the right to claim a refund for breach of contract, even after 14 days. Tocancel helps you understand whether your situation qualifies for either remedy.

What you can claim if the service fails

If Invideo fails to deliver the features promised (for example, templates are unavailable, exports fail consistently, or the platform crashes), you can claim a refund under Singapore's Sale of Goods Act, which applies to digital services sold as goods. This right does not expire after 14 days; it depends on whether the service was fit for purpose and of satisfactory quality.

How to escalate if Invideo refuses

If Invideo denies your refund request, you can lodge a formal complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). CASE offers free mediation and can pressure companies to settle. The CCCS enforces the CPFTA and can take enforcement action if a company systematically breaches consumer rights. Tocancel recommends gathering all evidence (screenshots, emails, payment records) before escalating.

Your legal position is clear: you have rights under Singapore law, and companies must respect them or face regulatory action. Document everything and escalate confidently.

What happens after you cancel Invideo

Cancellation is complete, but there are several important steps you should take to protect yourself and ensure no future charges occur.

Immediate steps after cancellation

Your access to Invideo continues until the end of your current billing period. If you paid S$44.17 on the 1st of the month and cancelled on the 15th, you keep access until the last day of that month. After the expiry date, your account will be locked or downgraded to the free tier. You will receive a final reminder email a few days before access expires.

Do not rely on memory: set a calendar reminder for your last access date. Download any videos or projects you want to keep; Invideo may delete them after your subscription ends. Export your work immediately after cancellation.

Monitoring for refunds and unexpected charges

Check your bank or credit card statement 5 to 10 business days after cancellation to confirm no further charges have been applied. If your renewal date has not yet passed and you cancel mid-cycle, you will not receive a refund for the unused portion (unless the service failed or the 14-day cooling-off period applies). However, once your renewal date passes, no charge should appear. If you see a charge after your cancellation, contact your bank immediately and dispute it. Tocancel advises keeping your cancellation confirmation email to support any dispute.

Preventing re-billing

Some users report being re-billed months after cancellation due to account reactivation or technical errors. Update your payment method on file (if accessible) by removing the card or setting it to inactive in your digital wallet or bank. This prevents accidental re-charges. If you cancelled via App Store or Google Play, confirm in your Apple ID or Google Account settings that no pending subscriptions remain.

Refund eligibility and timelines

Not all cancellations result in refunds, and timelines vary by platform and reason for cancellation.

When you qualify for a refund

You qualify for a refund if: (1) you cancel within 14 days of purchase and have not significantly used the service; (2) Invideo failed to deliver the features or quality promised; (3) the platform was unavailable for more than a reasonable short period during your subscription; or (4) you were charged after cancellation due to a technical error. Tocancel strongly recommends you document the reason for your cancellation in your support email, as this evidence supports your refund claim.

Refund processing times

If Invideo approves your refund, payment typically returns to your original payment method within 5 to 10 business days for credit card purchases, or up to 30 days for other methods. App Store refunds via Apple may take 5 to 7 days. Google Play refunds arrive in a similar timeframe. If 30 days pass and no refund has arrived, contact your bank or the payment platform (Apple, Google, Stripe) directly to verify the refund was submitted. Tocancel recommends tracking the refund using your order confirmation number.

Common mistakes to avoid when cancelling Invideo

Cancelling a subscription sounds simple, but small errors can delay your refund or prevent cancellation entirely. We understand the frustration of miscommunication; let us help you avoid these pitfalls.

Mistake 1: cancelling too late in the billing cycle

Many users cancel a few days before their renewal date only to be charged one more time. Invideo processes renewals 1 to 3 days before your renewal date (not on the exact date). Cancel at least 7 days before renewal to be safe. Check your last invoice for the exact renewal date and cancel well ahead of it.

Mistake 2: relying on app uninstall as cancellation

Uninstalling the Invideo app from your phone does not cancel your subscription. The subscription remains active in your App Store or Google Play account. You must log into your Apple ID or Google Account settings and cancel through those menus. Tocancel has seen users lose hundreds of dollars because they assumed uninstalling the app stopped charges.

Mistake 3: not saving cancellation confirmation

Always take a screenshot of your cancellation confirmation screen and save the confirmation email. If you later dispute a charge, your bank or the app store will ask for proof of cancellation. Without it, you may lose the dispute. Keep these files for at least 6 months.

Mistake 4: cancelling the wrong subscription

If you have subscriptions across multiple platforms (web, App Store, Google Play), cancelling one does not cancel the others. You must cancel each separately. Review your payment methods (credit card, PayPal, App Store billing) to see all active subscriptions tied to your account.

Mistake 5: not requesting a refund after cancellation

Cancellation and refund are two separate actions. Cancelling stops future charges but does not automatically return money you already paid. You must submit a refund request (usually via support email) within 14 days of purchase or after the cooling-off period if the service failed. Tocancel advises submitting your refund request in writing so you have proof it was received.

Invideo cancellation checklist

Use this checklist to ensure you have completed every step and protected your rights.

Comparing cancellation across platforms

The method and timeline for cancellation differ depending on where you subscribed. This comparison shows you the key differences.

Platform comparison table

If you are unsure which tier you purchased, check your payment confirmation email or your account settings. Tocancel recommends confirming this before attempting to cancel so you use the correct cancellation method.

Contact information and registered office

For cancellation correspondence, formal complaints or refund requests that are not resolved through in-app support, use Invideo's registered Singapore office address. This address is recognised by the Accounting and Corporate Regulatory Authority (ACRA) and is the official contact point for consumer complaints and legal notices.

Invideo singapore registered address

Invideo
9 Raffles Place
#15-06 Republic Plaza
Singapore 048619

Send formal cancellation requests, refund demands or complaints to this address by registered mail (if email support does not respond within 14 days). Keep a copy of your letter and proof of delivery. This establishes a documented record if you later need to escalate to CASE or the CCCS.

Escalation contacts

If Invideo does not respond to your refund or cancellation request within 14 days, file a complaint with one of these official bodies:

• Consumers Association of Singapore (CASE): www.case.org.sg or call 6100 0315. CASE provides free mediation and advocacy for consumer disputes.
• Competition and Consumer Commission of Singapore (CCCS): www.cccs.gov.sg. The CCCS enforces consumer protection laws and can take enforcement action against breaches.

Tocancel recommends attempting direct resolution with Invideo first, then escalating to CASE for mediation if you do not receive a satisfactory response within 21 days.

Key takeaways for cancelling Invideo in singapore

Cancelling Invideo is straightforward once you know which platform you subscribed to and follow the correct steps. Web users cancel via their account settings, App Store subscribers cancel through Apple ID, and Google Play users cancel through Google Play settings. Always cancel at least 7 days before your renewal date to avoid an extra charge. Save your cancellation confirmation email and screenshot immediately. If you are within 14 days of purchase or the service failed, request a refund in writing via [email protected] or by registered mail to the Singapore office address. Monitor your bank statement for 10 days after cancellation to confirm no further charges appear.

Your rights are protected by Singapore's Consumer Protection (Fair Trading) Act. If Invideo refuses a legitimate refund claim, escalate to CASE for free mediation or file a complaint with the CCCS. You are not powerless; you have legal remedies and enforcement bodies to back you up. Tocancel has helped thousands of consumers cancel subscriptions and recover refunds. Use this guide, stay organised with your documentation, and act with confidence. Your money is your own.