Cancel Kajabi: The Right Way to Protect Your Rights

How to cancel Kajabi in singapore and protect your refund rights

Why you might want to cancel Kajabi

Kajabi is a subscription-based software platform that helps creators build and sell online courses, memberships, and digital products from a single dashboard. It combines website hosting, email marketing, payment processing, and course delivery tools, designed for knowledge entrepreneurs who want to streamline their business operations.

You might use Kajabi to manage student access, automate marketing workflows, accept payments globally, or run membership communities. However, if you're switching platforms, consolidating your tools, or simply no longer need the service, cancelling your subscription is straightforward. Tocancel is here to walk you through every step without hidden surprises.

Common reasons to cancel Kajabi

Many creators cancel Kajabi after switching to competitors, discovering they don't need all bundled features, or finding the pricing no longer matches their revenue stage. Some pause operations seasonally, while others scale back operations. Whatever your reason, your decision to cancel is valid, and you deserve clarity on what happens next.

What makes cancellation complex

Kajabi operates across multiple billing channels: web subscriptions, Apple App Store purchases, Google Play subscriptions, and add-ons like Branded Mobile Apps. Each cancels differently, and missing one means you'll still be charged. This guide ensures you find and cancel every active subscription before your next billing cycle.

Your consumer rights in singapore and what they protect

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) safeguards you against unfair contract terms, misleading representations, and unconscionable conduct in commercial transactions.

What the CPFTA means for Kajabi subscriptions

Under the CPFTA, Kajabi cannot use unfair contract terms against you, such as unreasonable cancellation penalties, hidden auto-renewal terms, or conditions that heavily favour the seller. If Kajabi's cancellation policy is presented transparently at purchase and applies equally to all customers, it is likely enforceable. However, if you were misled about auto-renewal, billing frequency, charge amounts, or service access, the CPFTA gives you grounds to challenge the charge.

Your legal position: You have the right to clear, upfront information about billing and cancellation terms before you commit to a subscription. If Kajabi fails to provide this, you may dispute charges even after your initial purchase.

Screenshot Kajabi's terms and your purchase confirmation before you cancel. If you later need to dispute a charge, this evidence strengthens your case with the Consumers Association of Singapore (CASE).

What to do if Kajabi refuses to help

If Kajabi declines your refund request or doesn't respond within 14 days, file a complaint with CASE, Singapore's independent consumer watchdog. CASE cannot force refunds but will mediate on your behalf, particularly if you can show misleading marketing, defective service, or unfair terms. For cross-border disputes, CASE has experience handling claims against overseas companies and can pressure Kajabi through reputational leverage and regulatory channels.

Contact CASE at 6100 0315 or visit www.case.org.sg to lodge a complaint. You can also escalate to the Consumers Association of Singapore if Kajabi fails to resolve your issue within a reasonable timeframe.

Kajabi pricing and subscription plans

Understanding Kajabi's pricing structure helps you identify which subscriptions you hold and what you'll stop paying for when you cancel.

Annual plans typically offer a discount of 20-30% compared to paying monthly. If you've paid for an annual subscription upfront, check Kajabi's refund policy for partial refunds when you cancel mid-year. Tocancel recommends reviewing your payment history to confirm which plan and billing frequency you're on before you initiate cancellation.

How to cancel Kajabi on the web

Web subscriptions managed through Kajabi's dashboard are the easiest to cancel directly within your account. You'll retain continuous access until your current billing cycle ends, and automatic renewal stops immediately.

Step-by-step web cancellation

1. Log into your Kajabi account at your dashboard.
   • Visit kajabi.com and enter your email and password.
   • If you've forgotten your password, use the "Forgot Password" link on the login page.
2. Navigate to Account Settings, usually located in the top-right menu or under your profile icon.
   • Click your profile avatar or the menu icon (three horizontal lines).
   • Look for "Settings" or "Account" in the dropdown menu.
3. Select Subscription and Billing or Plans from the left-hand menu.
   • This section displays your active subscription, billing date, and payment method.
4. Click "Change Plan" or "Manage Subscription".
   • A modal window will appear showing your current plan and cancellation options.
5. Select "Downgrade" or "Cancel Subscription" depending on what Kajabi offers.
   • If Kajabi prompts you to choose a lower-tier plan first, you can do so, then cancel after your trial period on that plan ends.
   • If a direct cancellation option appears, click it.
6. Confirm your cancellation by clicking the final confirmation button.
   • Kajabi will ask for a reason (this is optional but helps the company improve).
   • You'll receive a confirmation email within minutes.

Save your cancellation confirmation email and note the effective cancellation date. Your access remains active until the end of your current billing period, after which your account will revert to free tier status (if available) or become inactive.

Cancelling Kajabi add-ons

If you've purchased add-ons such as the Branded Mobile App or extra features, you must cancel these separately from your main subscription.

1. In Account Settings, navigate to Subscription and Billing.
   • Scroll down to locate any active add-ons or optional features.
2. Click "Manage" or "Remove" next to the add-on you wish to cancel.
   • Confirm the removal when prompted.
3. Check your confirmation email to verify the add-on has been removed from your next invoice.
   • Some add-ons may remain active until the end of your current billing cycle.

Cancelling Kajabi on apple app store and google play

If you subscribed to Kajabi through Apple App Store or Google Play, you must cancel through those platforms, not within Kajabi itself. Otherwise, you'll continue to be charged.

Cancelling on apple app store (iOS)

1. Open the Apple App Store on your iPhone or iPad.
   • Tap the profile icon in the top-right corner.
2. Tap "Subscriptions".
   • This displays all active app subscriptions linked to your Apple ID.
3. Find Kajabi in the list and tap it.
   • If you don't see it, you may have subscribed through Kajabi's website instead.
4. Tap "Cancel Subscription" or "Edit Subscription".
   • Choose "Cancel" when the option appears.
5. Confirm your cancellation.
   • Apple will send you a confirmation email within minutes.

Cancelling on google play (Android)

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
2. Select "Payments and subscriptions" and then "Subscriptions".
   • This displays all active subscriptions on your Google Play account.
3. Find Kajabi and tap on it.
   • If it's not listed, your subscription may be through Kajabi's website instead.
4. Tap "Cancel subscription".
   • Google Play will confirm the cancellation on screen.
5. Review the cancellation summary and confirm.
   • You'll receive a confirmation email from Google Play.

After cancelling through Apple or Google, log into your Kajabi account and verify that your subscription status has updated to "Inactive" or "Cancelled" within 24 hours. If it still shows as active, contact Kajabi support with proof of your app store cancellation.

Refund eligibility and what to expect after cancellation

Kajabi's refund policy varies depending on your subscription length and the reason for cancellation. Most digital services do not offer refunds after a short window, but you have consumer rights if you were misled.

When you may be entitled to a refund

You may qualify for a refund or credit if:

• You cancel within 7 days of purchase and Kajabi was not explicitly clear about its no-refund policy at the point of sale.
• Kajabi's service was defective or failed to match the description you were given at purchase.
• You were charged without your explicit consent (for example, auto-renewal was not clearly disclosed).
• You paid for an annual plan, cancelled mid-year, and Kajabi offers pro-rata refunds for unused months.

How to request a refund

Contact Kajabi's support team directly with your cancellation confirmation email and payment receipt. State your reason for requesting a refund clearly and cite the specific point in Kajabi's terms where you believe they failed to meet their obligations. Tocancel recommends keeping your request professional and factual; this increases the likelihood of a positive response.

If Kajabi declines your refund request or doesn't respond within 14 days, escalate to CASE (the Consumers Association of Singapore) with copies of your correspondence. CASE will mediate on your behalf and pressure Kajabi to reconsider if your case is strong.

Timeline after cancellation

After you cancel, expect the following timeline:

Check your bank or credit card statement after the refund period to confirm the charge has been removed. If a charge reappears after 30 days, contact your bank immediately and request a chargeback while providing your cancellation confirmation email.

Common cancellation mistakes and how to avoid them

Cancelling a subscription can feel daunting, and it's easy to miss a step that leaves you still being billed. Here are the pitfalls that catch people off guard, and how to sidestep them.

Mistake 1: cancelling only your main plan, not your add-ons

Many users forget to remove add-ons like the Branded Mobile App or extra integrations. These continue to charge you even after your main subscription is cancelled. Before you finalise your cancellation, review your Subscription and Billing section and explicitly remove every add-on listed.

Mistake 2: cancelling through the wrong channel

If you subscribed through Apple App Store or Google Play but try to cancel via Kajabi's website, your subscription will still be active on the app store, and you'll continue to be charged there. Always cancel through the same platform where you subscribed. If you're unsure, check your payment history: your receipt will state whether it was processed by Kajabi, Apple, or Google.

Mistake 3: not keeping cancellation confirmation documentation

Kajabi will send you a cancellation confirmation email. Save this email and take a screenshot of the confirmation page within your account. If a charge reappears later, you'll need this proof to dispute it with your bank or escalate to CASE. Tocancel recommends labelling the email clearly (for example, "Kajabi Cancellation - [Date]") and storing it in a dedicated folder.

Mistake 4: assuming access ends immediately after cancellation

Your account access continues until the end of your current billing cycle. If you cancel mid-month but your billing date is the 15th of next month, you retain full access until then. Plan your cancellation timing accordingly if you want to preserve data or export course materials before you lose access.

Mistake 5: not checking whether you're on a free trial or paid plan

Some users sign up for a free trial and forget they have a credit card on file. When the trial ends, the subscription auto-renews and charges your card. If this happened to you, check your first charge date in your payment history. If you were charged without clear notice of auto-renewal, you have a strong case for a refund under the CPFTA, and Tocancel recommends contacting CASE to escalate.

Checklist before and after cancellation

Use this checklist to ensure you cancel cleanly and protect yourself from surprise charges.

Should you stay or cancel? a quick comparison

If you're on the fence about cancelling Kajabi, this comparison may help you decide whether to switch, downgrade, or stay.

If you decide to stay, review your plan tier and check whether you can downgrade to a lower-cost option that still covers your needs. If you're cancelling, this guide from Tocancel has equipped you with the knowledge to do so without losing money or data.

Contacting Kajabi support and escalating if they refuse

Kajabi's primary support channel is through your account dashboard. Here's how to reach them and what to do if they don't respond.

How to contact Kajabi support

Log into your Kajabi account and click the help icon (usually a question mark in the bottom-right corner). You can submit a support ticket directly, and Kajabi aims to respond within 24 hours. Include your reason for cancellation and any relevant details (such as a missed auto-renewal charge or service defect) to help Kajabi's support team prioritise your case.

You can also email Kajabi's support team directly. While there is no publicly listed customer service email address, support tickets submitted through the dashboard are the fastest way to reach them.

What to do if Kajabi doesn't respond or refuses to help

If Kajabi doesn't respond within 14 days or refuses your cancellation or refund request without valid reason, file a complaint with CASE. Tocancel recommends submitting your complaint along with the following evidence:

• Copies of all emails and support tickets exchanged with Kajabi.
• Screenshots of Kajabi's terms and conditions at the time you purchased.
• Your payment receipts and bank statements showing the charge.
• A clear statement of what you are asking for (cancellation confirmation, refund, or credit).

CASE will contact Kajabi on your behalf and mediate a resolution. While CASE cannot legally force a refund, companies typically respond to CASE complaints because negative publicity damages their reputation. If Kajabi is based outside Singapore, CASE will work with overseas regulatory bodies to escalate your complaint.

Contact CASE at 6100 0315, email them at [email protected], or submit a complaint online at www.case.org.sg.

After cancellation: protecting yourself and your data

Once your cancellation is processed, a few important steps remain to protect your interests and data.

Verify the charge has stopped

Check your bank or credit card statement 5-7 working days after your billing cycle ends to confirm Kajabi has stopped charging you. If a charge reappears, contact your bank immediately. Most banks allow you to dispute charges within 60 days, but the sooner you act, the stronger your case. Provide your cancellation confirmation email and bank statement as evidence.

Secure any exported data

If you've exported course materials, student contact lists, or other sensitive data from Kajabi, store these files securely. Delete any copies from Kajabi's platform (if the option exists) and ensure your backups are password-protected or encrypted. Tocancel emphasises that you are responsible for safeguarding any personal or business information once you've downloaded it.

Update your email and payment records

If you've created automations or workflows that depend on Kajabi's email marketing tools, disable these or export the contact list to your new email platform before your access expires. Log out of Kajabi on all devices and update your password elsewhere if you've reused it. This prevents unauthorised re-subscription or account recovery attempts.

Summary and next steps

Cancelling Kajabi is straightforward when you follow the steps outlined above and understand your consumer rights under Singapore's Consumer Protection (Fair Trading) Act. Your steps are clear: identify the platform through which you subscribed (web, Apple, or Google), cancel through that same platform, remove all add-ons, document the cancellation, and verify the charge stops on your next billing cycle.

If Kajabi refuses to help or doesn't respond, escalate to CASE, Singapore's independent consumer watchdog, which will mediate on your behalf and pressure Kajabi to resolve your dispute fairly.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds by clarifying their rights and guiding them through every cancellation step. Whether you're downgrading, switching platforms, or pausing your business, Tocancel is here to ensure you cancel with confidence and protect your money from surprise charges.

Ready to cancel? Visit Tocancel.com now and access step-by-step cancellation guides for Kajabi and hundreds of other services. Tocancel makes it easy to take control of your subscriptions and reclaim your money.