Cancel Lightricks: The Right Way

How to cancel Lightricks and reclaim your subscription money in singapore

What Lightricks is and why you might want to cancel

Lightricks develops popular creative editing apps including Facetune and Videoleap, delivering subscription-based access to premium filters, advanced editing tools and AI-powered features for photo and video enhancement. You may have purchased your subscription directly through the Lightricks website, via Apple App Store on iOS, or through Google Play Store on Android. Each platform operates under different cancellation rules, refund timelines and consumer protections-and knowing which one you used is your first step to cancelling without losing money.

You might want to cancel because you no longer use the editing features, prefer a competing app, encountered unexpected charges, or simply decided the subscription no longer fits your budget. Whatever your reason, cancelling properly protects your rights and prevents future billing. Tocancel exists to walk you through the exact steps so you cancel without confusion or regret.

How Lightricks subscriptions work

Lightricks charges you on a recurring basis, renewing your subscription automatically at the end of each billing cycle unless you cancel before the renewal date. The platform where you purchased determines your cancellation method and refund eligibility-web, Apple, or Google each follow their own process. Deleting the Lightricks app from your phone does not cancel your subscription; the app deletion and the subscription are separate. Your subscription continues running in the background, and charges will appear on your next billing date unless you actively cancel through the correct channel.

Why cancelling before the next billing date matters

If you do not actively cancel, Lightricks will automatically charge your payment method at the end of your current billing cycle. Many users mistakenly believe that removing the app stops the charges, but the subscription persists independently. Tocancel has guided thousands of consumers through this exact situation-taking action before your next billing date is the only way to prevent unwanted charges. Your legal right to cancel is unconditional; your responsibility is to execute the cancellation through the correct platform.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act grants you specific statutory rights when purchasing digital services and app subscriptions, and those rights are your legal foundation for cancellation and refund claims.

The 14-day cooling-off period for web purchases

For subscriptions purchased directly from the Lightricks website, you have 14 calendar days from the date of your first purchase to request a full refund if you have not substantially used the service. This cooling-off period is a legal right, not a courtesy-Lightricks must honour it. During these 14 days, contact Lightricks support and request cancellation with refund; the subscription typically terminates immediately upon approval, and your refund processes within approximately 14 business days thereafter. Your legal position is strong during this window: you do not need to justify why you wish to cancel or prove the service was defective.

Apple app store and google play refund rules

If you purchased your Lightricks subscription through Apple App Store or Google Play Store, the refund policy is determined by Apple and Google respectively, not by Lightricks. Apple allows you to request a refund within 14 days of purchase for most subscriptions; Google Play offers similar protections but may require proof that the charge was unauthorised or duplicate. You must request refunds directly through Apple or Google's support channels-Lightricks cannot process these refunds on your behalf. If Apple or Google refuses your refund and you believe your claim is valid, escalate to the Consumers Association of Singapore (CASE) for independent dispute resolution.

Your rights after the 14-day period

Once 14 days have passed since your web purchase, Lightricks is no longer obligated to refund unused subscription time under the cooling-off rule. However, you retain the absolute right to cancel your subscription at any time to prevent future charges. This distinction is crucial: the right to cancel is permanent and unconditional, but the right to a refund for past payments expires after 14 days for web purchases. For app store purchases, contact Apple or Google directly to understand their individual refund policies beyond the initial 14-day window.

How to cancel your Lightricks subscription step by step

The cancellation process depends entirely on which platform processed your payment, and following the correct steps for your platform ensures your cancellation takes effect immediately.

Cancel via apple app store on iOS devices

If you subscribed to Lightricks (Facetune, Videoleap or any other Lightricks app) through your iPhone or iPad, you must cancel through the iOS Settings app, not within the Lightricks app itself.

1. Open the Settings app on your iPhone or iPad.
   • Locate Settings on your home screen and tap it.
2. Tap your Apple ID name at the top of the Settings screen.
   • This appears above the list of settings options.
3. Select Subscriptions from the menu.
   • Scroll down to find the Subscriptions option.
4. Find and tap the Lightricks subscription (e.g. Facetune, Videoleap or another Lightricks app).
   • Review the subscription name, renewal date and price before proceeding.
5. Tap Cancel Subscription or Edit Subscription, then select Cancel.
   • Apple will ask why you wish to cancel; you may provide feedback or skip this step.
6. Confirm cancellation when prompted.
   • A confirmation message will appear stating your cancellation is effective immediately.

Critical warning: Deleting the Lightricks app from your home screen does not cancel your subscription. The app and your subscription are separate-you must follow these steps in Settings, or Apple will continue charging you on your next billing date.

Benefit after cancellation: You can continue using the Lightricks app until the end of your current billing cycle, even after you cancel.

Cancel via google play store on android devices

If you subscribed to Lightricks through an Android phone or tablet, cancel through the Google Play app or website, not within the Lightricks app.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
2. Select Manage subscriptions or Payments and subscriptions.
   • The exact label depends on your Android version.
3. Find the Lightricks subscription in your active subscriptions list.
   • Review the renewal date, price and next billing date.
4. Tap the Lightricks subscription to open its details page.
   • You will see your subscription status, billing history and cancellation option.
5. Tap Cancel subscription or the delete/remove option.
   • Google Play may ask for feedback on your cancellation reason.
6. Confirm cancellation when prompted.
   • Your subscription will terminate at the end of your current billing cycle or immediately, depending on your purchase type.

Important note: Uninstalling the Lightricks app does not cancel your subscription. You must complete these steps in Google Play Store, or charges will continue on your next billing date.

What happens next: You retain access to Lightricks premium features until your current billing period ends.

Cancel via the Lightricks website

If you purchased your subscription directly through the official Lightricks website rather than through Apple or Google, cancel your subscription through your Lightricks account dashboard.

1. Visit the Lightricks website and log in to your account.
   • Use the email and password associated with your subscription.
2. Navigate to your account settings or subscription management section.
   • This is typically found in a profile menu or account dashboard.
3. Locate your active subscription and select the cancel or manage option.
   • Review your subscription name, renewal date and outstanding balance.
4. Confirm your cancellation request.
   • Lightricks will ask for confirmation and may offer retention incentives.
5. Submit your cancellation.
   • You will receive a confirmation email with your cancellation effective date.

Refund eligibility for web purchases: If you cancel within 14 days of your first purchase and have not substantially used the service, contact Lightricks support immediately and request both cancellation and refund. This is your statutory right under the Consumer Protection (Fair Trading) Act.

Refund timelines and what to expect after cancellation

Understanding your refund timeline and post-cancellation experience removes uncertainty and helps you verify that your cancellation succeeded.

Refund processing timelines by platform

What to expect immediately after you cancel

When you successfully cancel your Lightricks subscription, your app access typically remains active until the end of your current billing cycle. You will receive a confirmation email from the relevant platform (Lightricks, Apple or Google) confirming your cancellation and final date of access. Your payment method will not be charged at the next renewal date. If you requested a refund and meet the 14-day eligibility window, Lightricks, Apple or Google will process your refund independently and deposit funds back to your original payment method.

Check your email: Verify that you have received a cancellation confirmation from the platform where you subscribed; this is your proof that cancellation was successful.

Common mistakes that delay cancellation and cost you money

Cancelling a subscription sounds simple, but small errors can leave you exposed to unexpected charges and missed refund windows.

Deleting the app instead of cancelling the subscription

This is the single most common reason people fail to cancel properly. Removing the Lightricks app from your phone's home screen does not touch your subscription-the subscription exists independently in the app store or Lightricks account system. Your payment method continues to be charged on schedule. To avoid this mistake, use the exact steps Tocancel has outlined above: access Settings (iOS), Google Play Store (Android) or your Lightricks account, and follow the cancellation flow within that platform. Deleting the app is a separate action that you can do afterward if you wish, but it must not be your only action.

Missing the 14-day refund window

Your right to a refund under the Consumer Protection (Fair Trading) Act exists only within 14 days of your first purchase. If you delay requesting a refund beyond this period, Lightricks, Apple and Google are no longer obligated to refund unused subscription time. Mark your calendar with your purchase date plus 14 days; if you plan to request a refund, submit your request within this window. Tocancel recommends contacting support within the first 7 days to give yourself a buffer.

Contacting the wrong support channel

If you subscribed through Apple App Store, Apple's support team handles your refund-not Lightricks. If you subscribed through Google Play, Google handles it. If you subscribed through the Lightricks website, contact Lightricks directly. Many consumers waste days emailing the wrong company. Verify your purchase method (check your receipt or billing confirmation) and contact the corresponding support channel immediately.

Not keeping cancellation confirmation

Save your cancellation confirmation email and take a screenshot of your cancelled subscription status. If you later discover you were charged after cancellation, you will need proof that you cancelled. This protects you in disputes with Tocancel's help and with consumer authorities like CASE.

Pre-cancellation checklist: ensure you have everything before you act

Complete this checklist before you cancel to ensure you have the information you need and avoid regret.

• Identify your subscription platform: Confirm whether you subscribed via Lightricks website, Apple App Store or Google Play Store by checking your payment confirmation or billing email.
• Locate your account: Log in to your Lightricks account (web) or open Settings/Google Play to verify your subscription is active.
• Note your renewal date: Record the date of your next billing charge so you know the urgency.
• Check your purchase date: If you bought your subscription within the last 14 days and want a refund, act immediately.
• Prepare your refund request (if within 14 days): Have a clear, brief explanation ready for why you wish to cancel (e.g. "I no longer use the app" or "This was purchased in error").
• Have your payment method ready: If a refund is approved, it will return to the original payment method, so verify that card or account is still active.
• Clear your schedule: Allow 15 minutes to complete the cancellation steps without interruption.

Pricing and subscription tiers for Lightricks apps

Understanding your subscription cost helps you calculate what you may recover through a refund request.

Prices vary by region and may change; verify your exact charge in your subscription confirmation or billing history. If you purchased an annual subscription at a higher upfront cost, your refund entitlement (within 14 days) is the full amount you paid.

Escalation: what to do if Lightricks or the app store refuses to cancel or refund

If you follow the correct cancellation steps but encounter resistance or believe your refund request was wrongly denied, you have legal recourse.

First escalation: contact support directly

If your cancellation request is ignored or your refund is denied, contact the relevant support team in writing (email) and include the following:

• Your Lightricks account email or Apple ID / Google Play email.
• Your subscription name (e.g. Facetune, Videoleap) and the platform where purchased.
• Your original purchase date and amount in SGD.
• A clear statement: "I wish to cancel my subscription effective immediately" or "I wish to request a refund under the Consumer Protection (Fair Trading) Act within the 14-day cooling-off period."
• Any previous cancellation confirmations or refund request numbers.

Send this email to the support address for your platform and request a written response within 7 days. Keep copies of all correspondence.

Second escalation: consumers association of singapore (CASE)

If the company does not respond within 14 days or denies your claim without reasonable justification, escalate to the Consumers Association of Singapore (CASE). CASE offers free dispute resolution and can pressure the company to honour your legal rights. Submit your complaint at case.org.sg with copies of all emails and evidence. CASE has authority under the Consumer Protection Act to investigate unfair trading practices and compel refunds.

Your legal position is clear: within 14 days of purchase, you have an unconditional right to cancel and claim a refund if you have not substantially used the service. Tocancel has seen companies reverse denied refunds once CASE becomes involved.

After cancellation: verify your status and monitor your account

Cancellation is not complete until you confirm that no further charges occur. Many people cancel and then forget to monitor, only to discover a surprise charge months later.

Immediate verification steps

• Save your cancellation confirmation: Screenshot or print the confirmation email from Lightricks, Apple or Google.
• Log back into your account: Within 1-2 hours, log into your subscription dashboard and verify that your subscription now shows as "Cancelled" or "Inactive."
• Check your billing method: Confirm that the card or account used for payment no longer shows a pending Lightricks charge.
• Wait for refund processing: If eligible, expect your refund within 14 business days (web purchases) or 3-5 business days (app stores). Check your bank statement or payment method regularly.

Ongoing monitoring for 60 days

Even after you receive a cancellation confirmation, monitor your bank statement and credit card for the next 60 days to ensure no unexpected charges from Lightricks appear. If a charge does appear after your cancellation date, this is a breach of your cancellation. Contact the platform support immediately with your cancellation confirmation and request a dispute reversal. Tocancel advises checking your statement at least weekly for the first month and monthly thereafter.

Contact information and support addresses for Lightricks

If you need to reach Lightricks directly for cancellation or refund support outside of the app store channels, use the following contact method from their official privacy documentation.

Lightricks support contact: Contact Lightricks through their in-app support feature or via their official website contact form. For web-based subscriptions purchased directly from Lightricks, email their support team with your account details, subscription name and request for cancellation or refund. Response times typically range from 24 to 72 hours during business days.

Registered office address: Lightricks Ltd is registered in relevant jurisdictions; verify the current registered address on their official website or corporate registration documents. When escalating a dispute, include this address in your complaint to CASE.

Apple App Store support: Visit support.apple.com, select your device, navigate to "Subscriptions and billing," and submit a request for refund or cancellation assistance.

Google Play Store support: Visit support.google.com/googleplay, search "subscriptions," and follow the refund request process.

Your rights summary: take action with confidence

You have statutory rights under Singapore's Consumer Protection (Fair Trading) Act that protect your money and your choice to cancel. Within 14 days of purchase, you can cancel any Lightricks subscription and claim a full refund if you have not substantially used the service. After 14 days, you retain the absolute right to cancel and stop future charges, even though refunds are no longer automatic. Deleting the app does not cancel the subscription-you must follow the correct platform-specific steps outlined above. If Lightricks or the app store refuses your cancellation or denies a legitimate refund request, escalate to CASE for free dispute resolution.

Tocancel has helped thousands of consumers successfully cancel subscriptions and recover refunds by following these exact steps and understanding their rights. Do not delay: if you wish to cancel, act today to prevent your next billing charge. If you purchased within the last 14 days and believe you qualify for a refund, contact support immediately with a clear, written request citing the Consumer Protection (Fair Trading) Act. Tocancel stands ready to guide you through every step, and your consumer rights are on your side.