Cancel Loom: Easy Step-by-Step Instructions

How to cancel your Loom subscription in singapore and reclaim control of your billing

What Loom is and why singapore users cancel

Loom is a video messaging and screen-recording platform that lets you capture, edit, and share videos for work collaboration, training, customer support, and personal projects. Many Singapore businesses and creators use Loom to send asynchronous video updates, record product demonstrations, and build video libraries without scheduling live calls. The platform integrates with tools like Slack, Gmail, and Microsoft Teams, making it convenient for distributed teams.

However, Loom subscriptions can become unnecessary quickly. You might cancel because you found a cheaper platform, your team switched to a different tool, your project concluded, or the paid plan no longer delivers value for your use case. Whatever your reason, you have the right to cancel without penalty. Tocancel is here to guide you through the process with clarity and confidence so you stop paying for software you no longer need.

Common reasons singapore users cancel Loom

Budget pressure is one of the most common triggers. If you run a small business or freelance operation, the jump from Loom's free tier (with its 25-video and 5-minute recording limits) to the Business plan at approximately S$24.30 per month can feel significant. You might also cancel because your team adopted a competing platform like Wistia, BombBomb, or even built-in tools from platforms you already use. Project completions, workforce changes, and shifts to live-meeting platforms over async video are equally valid reasons to reassess your subscription.

Your consumer rights in singapore

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel recurring subscriptions with clarity about billing terms and refund eligibility. Loom must make their cancellation process accessible and must not use dark patterns (confusing design) to prevent you from leaving. If you paid for a subscription and cancel within the current billing cycle, you are entitled to transparent communication about when your access ends and whether any refund applies. Your legal position is straightforward: you own your account data, and the company must honour your cancellation request promptly. Tocancel supports your right to exit any subscription on your terms.

Loom pricing in singapore and what you actually pay

Understanding Loom's cost structure helps you decide whether cancellation makes sense for your budget.

Pricing breakdown in SGD

Important billing details for singapore subscribers

Loom bills you in USD, and your bank or payment provider converts that amount to SGD using their exchange rate. This means the SGD figures above are approximate and may vary slightly depending on your payment method and current currency fluctuations. Always review your actual billing statement to see the exact SGD charge. If you pay annually, you save approximately 20 percent compared to monthly billing, but you also commit your money upfront. Check your credit card or bank account statements regularly to catch unexpected charges and verify your cancellation took effect.

How to cancel your Loom subscription step by step

Cancellation works differently depending on how you purchased Loom and whether billing flows directly through Loom or a third-party platform.

Cancel Loom via the web and direct billing

If you signed up directly on Loom's website and pay Loom directly, follow these steps to downgrade or cancel your subscription.

1. Open your web browser and sign in to your Loom account at loom.com using your email and password
   • If you use single sign-on (SSO) via Google, Microsoft, or Apple, use that method to log in
2. Click on your workspace name or profile icon in the top right corner of the dashboard
3. Select "Workspace Settings" from the dropdown menu that appears
4. In the left sidebar, navigate to "Plan and Billing"
5. Locate the "Manage Subscription" or "Current Plan" button and click it
   • This section shows your current plan, billing date, and next renewal amount
6. Select "Downgrade to Starter" to keep your account but remove paid features, or "Cancel Plan" to end billing entirely
   • If you select cancel, Loom may display a feedback survey asking why you are leaving; you can skip this or provide your reason
   • Loom will confirm the cancellation date, typically the end of your current billing period
7. Click "Confirm Cancellation" and wait for an email confirmation receipt
   • Save this email as proof of cancellation for your records
   • Your account remains active until the last day of the billing period; after that, you revert to Starter features

This process takes fewer than five minutes. Your data, recorded videos, and account settings remain safe throughout. However, once your paid plan expires, features like HD recording, unlimited videos, and analytics disappear until you upgrade again.

Cancel Loom if you paid via apple app store or google play

If you subscribed to Loom through an app on your iPhone, iPad, or Android device, you must cancel through the app store itself, not through Loom's website.

1. For iPhone or iPad: open the Settings app, tap your name at the top, select "Subscriptions", find "Loom", and tap "Cancel Subscription"
   • Apple will ask you to confirm; select "Confirm Cancellation"
   • Your subscription ends at the end of the current billing period
2. For Android: open Google Play, tap your profile icon, select "Payments and subscriptions", find "Loom", tap "Manage", and select "Cancel subscription"
   • Confirm the cancellation when prompted
   • Google Play sends a confirmation email within hours

Cancelling through the app store removes all recurring charges. Your Loom account remains intact, but paid features stop working after your final billing date. Tocancel recommends keeping your cancellation confirmation email for dispute resolution in case charges continue unexpectedly.

Cancel Loom if purchased through a reseller or business partner

If your company bought Loom through a partner or reseller, contact your internal administrator or procurement contact first. They may manage your subscription and can downgrade or cancel on your behalf. If your company has an enterprise agreement, you may need to notify Loom's sales team directly. Tocancel advises checking your original purchase confirmation email to identify who billed you, then reaching out to that party.

What happens after you cancel Loom

Understanding the timeline after cancellation removes uncertainty and helps you plan your next steps.

Immediate effects and access after cancellation

When you cancel, Loom does not instantly remove your account or videos. Instead, your paid plan runs through the end of your current billing cycle. During this grace period, you retain full access to all features, including HD recording, unlimited videos, and analytics. On the day after your final billing date, Loom downgrades your account to the free Starter tier automatically. This means you can no longer record videos longer than 5 minutes, upload more than 25 videos per person, or use advanced features like custom branding and workspace-level controls.

Your existing recorded videos remain in your account indefinitely and are yours to download or share. However, you cannot edit them with paid features, and they will not count toward your new 25-video Starter limit. Loom does not delete your account or any recordings after cancellation unless you request account deletion explicitly. Before the final billing date, export or download any videos you want to keep or archive, and notify your team about the feature loss so they are not caught off guard.

Handling recurring charges after cancellation

Occasionally, Loom may charge your card again after cancellation due to a system delay or billing error. If this happens, contact Loom Support at [email protected] and reference your original cancellation confirmation email. Include your name, account email, the charge date, and the amount in SGD. Loom typically responds within 2 business days and can issue a refund if the charge is unauthorised. If Loom does not respond within 5 business days or refuses to refund, you can file a dispute with your bank or credit card issuer. Your bank has the authority to reverse the charge while investigating. Tocancel emphasises that persistent billing after cancellation is a breach of consumer protection law in Singapore, and you have the right to escalate to the Consumers Association of Singapore if needed.

Refund eligibility and how to claim a refund

Your refund rights depend on when you cancel and Loom's refund policy.

Standard refund policy for monthly plans

Loom does not issue prorated refunds for monthly subscriptions cancelled mid-cycle. If you cancel on the 15th of a 30-day billing period, you do not receive a partial refund for the unused half-month. Your subscription simply stops renewing at the end of that billing period. This is standard practice for SaaS platforms and is disclosed in Loom's terms of service. To minimise unused charges, cancel as close to your renewal date as possible. You can log into your Workspace Settings anytime to view your exact renewal date.

Annual plan refunds

If you paid for a full year upfront and cancel after a few months, Loom's standard policy does not guarantee a refund. However, under Singapore's Consumer Protection (Fair Trading) Act, you may have grounds for a refund if you can demonstrate that Loom misrepresented the service or failed to deliver core features you paid for. If you experience a legitimate issue, contact Loom Support and request a refund by explaining your circumstances. Frame your request professionally: describe what you paid, when you subscribed, why the service does not meet your needs, and what refund amount you are requesting. Loom may offer a goodwill refund or a credit toward a future subscription. If Loom refuses and you believe the refusal is unfair, escalate to the Consumers Association of Singapore (CASE) for mediation.

Refunds for cancelled sessions or failed recordings

If Loom failed to record a video properly, did not save it, or you were unable to access key features you paid for, request a refund specific to that issue. Loom's support team can investigate and may issue a partial credit to your account. Always provide specific details: the date of the issue, the recording that failed, and any error messages you received. Tocancel recommends submitting your request in writing (via email to [email protected]) so you have a written record for future reference.

Common mistakes to avoid when cancelling Loom

Cancelling a subscription can feel stressful, especially if you worry about losing data or being stuck with charges. Here are the pitfalls to sidestep so your cancellation goes smoothly.

Forgetting to download your videos before the plan expires

After cancellation, your videos remain in your Loom account, but you lose access to premium editing and sharing features. If you rely on video content for your business, download or export your recordings before the final billing date. You can bulk-export videos through your workspace settings. Waiting until after cancellation to retrieve videos is riskier because unexpected technical issues or account access problems may delay your retrieval. Act now, not later.

Cancelling without checking your billing date

If you cancel a day or two after your monthly renewal, you have wasted nearly a full month of fees. Loom does not refund unused time within a billing cycle. Check your exact renewal date in Workspace Settings under Plan and Billing before you decide to cancel. If your renewal is imminent, wait a few days to cancel so you do not throw money away. Conversely, if your renewal just passed, cancelling immediately stops any future charges and gives you the most value from the month you already paid for.

Assuming your cancellation is final without verification

After you click "Confirm Cancellation", Loom sends a confirmation email. If you do not receive one within one hour, check your spam folder or contact support. Do not assume the cancellation succeeded just because you clicked the button. Verify by checking your Workspace Settings one week later to confirm the cancellation status appears as "Pending" or shows an end date. This verification step protects you from accidental rebilling if the system fails to process your request.

Not updating your payment method before a card expires

If your credit card expires while a Loom subscription is active, Loom will attempt to charge your card at renewal and may send billing failure notices. If you cancel but forget to remove your old payment method, billing errors can still occur. After you cancel, log in and update or delete your payment method from your account settings. This extra step prevents phantom charges and provides clear proof that you actively cancelled.

Your consumer rights and how to escalate if Loom refuses to cancel

As a consumer in Singapore, you are protected by law when cancelling subscriptions.

Your legal position under singapore law

The Consumer Protection (Fair Trading) Act grants you the right to cancel recurring services with reasonable notice and without penalty. Loom must provide a simple, accessible cancellation mechanism. If Loom uses dark patterns, hidden fees, or confusing language to prevent cancellation, the company violates your consumer rights. You also have the right to transparent billing: Loom must clearly state the amount charged, the billing date, and the cancellation process before you subscribe. If Loom fails to honour a cancellation request or continues billing after you cancel, you have grounds to file a complaint with the Consumers Association of Singapore (CASE).

Steps to take if Loom continues charging after cancellation

First, gather your evidence: save all cancellation confirmation emails, screenshots of your Workspace Settings showing the cancellation date, and your bank or credit card statements showing unexpected charges. Contact Loom Support at [email protected] with this documentation and a clear statement that you cancelled and should not be charged. Give Loom 5 business days to respond and resolve the issue. If Loom refuses or does not reply, file a dispute with your bank or credit card issuer. Your bank can reverse the charge while investigating. Simultaneously, file a complaint with CASE at case.org.sg. Tocancel advises that CASE can mediate between you and Loom and may compel the company to refund you if the cancellation was legitimate.

Escalation path if Loom disputes your claim

If your bank's dispute resolution does not result in a refund and CASE mediation stalls, you may pursue a small claims case in the State Courts of Singapore. Because the amounts are typically small (under S$5,000), the small claims tribunal offers a faster, cheaper route than formal litigation. Tocancel emphasises that having a paper trail of your cancellation request is critical. Always use Loom's official cancellation feature within the app or website, not informal messages or support tickets, so you have proof you followed the correct process.

Practical checklist before and after cancelling Loom

Use this checklist to ensure your cancellation is complete and your data is secure.

Before you cancel

• Log in to your Loom account and note your exact renewal date from Plan and Billing
• Download or export all videos you want to keep using the bulk-export feature
• Share any team recordings with collaborators or archive them in your preferred storage system
• Notify your team or colleagues that Loom access will end on the cancellation date so they can plan alternatives
• Check whether any third-party apps or integrations (Slack, Gmail, etc.) depend on your Loom account and reconfigure them if needed
• Take screenshots of your current workspace settings for your records

During cancellation

• Follow the step-by-step cancellation process outlined above for your subscription method (web, app store, or reseller)
• Confirm your cancellation and note the end date Loom provides
• Save the confirmation email Loom sends immediately after cancellation
• Do not close the confirmation page until you have saved or photographed the details

After cancellation

• Check your email spam folder for Loom's confirmation within one hour of cancelling
• Log back into your account one week later and verify the cancellation status in Plan and Billing
• Monitor your bank or credit card statement for the next two billing cycles to confirm no new charges appear
• Contact support if any unexpected charges appear after your cancellation date
• Save all documentation (confirmation emails, billing statements) for at least 12 months

When to cancel versus when to downgrade to loom's free tier

Cancellation is not always the right choice. In some cases, downgrading to the free Starter plan makes more sense.

Downgrade if

You use Loom occasionally and can live within the 5-minute recording and 25-video limits. Downgrading keeps your account active, your existing videos accessible, and your creative workflow uninterrupted. You pay nothing, and you retain the option to upgrade later without losing your account history. Downgrading is ideal if you are unsure whether you will return to regular video creation or if you are taking a temporary break.

Cancel completely if

You do not use Loom and have no plans to return, your business no longer relies on video content, you have switched permanently to a competing platform, or you want to eliminate the temptation to reactivate accidentally. Full cancellation removes all recurring charges and simplifies your billing. You can always re-subscribe later if your circumstances change. If cost is the only concern but you still use Loom, however, downgrading may be the smarter move because your videos remain safe and your account preserves your usage history.

Loom comparison table and alternatives

If you are cancelling Loom, you may want to compare it with other video platforms to ensure you are choosing the right alternative.

Summary and next steps

Cancelling Loom in Singapore is straightforward if you follow the right process. You have the right to cancel your subscription without penalty, and Loom must make cancellation simple and accessible. Whether you cancel via the web, app store, or through a reseller, save your confirmation email and verify the cancellation one week later. Download your videos before your plan expires, monitor your billing statements, and escalate to your bank or CASE if unexpected charges appear after cancellation.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and reclaim control of their spending. Whether you are downgrading to Loom's free tier or switching to an alternative platform, you deserve clarity, confidence, and respect. Visit Tocancel today to explore guides for cancelling other services, find step-by-step instructions tailored to your situation, and access templates for dispute letters if you need them. Your consumer rights matter. Take action now and stop paying for software you no longer use. Tocancel is your partner in every cancellation journey.