Cancel Mage: Step-by-Step Guide

How to cancel Mage and stop unwanted fitness software charges in singapore

What Mage is and why you might want to cancel

Mage is a subscription-based platform designed to help fitness professionals, personal trainers and gym owners manage client relationships, automate workflows and run their business more efficiently. You access Mage as a digital service that integrates with your existing tools and keeps your client data organised in one central location.

If you've signed up for Mage but find it doesn't match your needs, costs more than expected, or you've moved to a competitor, cancelling is straightforward. However, you need to act carefully to avoid surprise charges. At Tocancel, we've guided thousands of Singapore users through subscription cancellations just like this one, and we're here to help you understand the process and your rights.

Common reasons to cancel Mage

• You found a lower-cost alternative that better suits your business model
• You're not using all the features and the monthly cost feels unjustified
• Your business workflow changed and you no longer need the service
• You received unexpected charges or billing errors on your account
• Customer support didn't meet your expectations during onboarding or troubleshooting
• You upgraded to a competitor platform with better integration or pricing

Whatever your reason, Tocancel empowers you to cancel with clarity and confidence. Let's walk through exactly how to do it.

Why timing your cancellation matters

Subscription services like Mage typically charge you on a fixed billing date each month or year. If you cancel after your payment has been processed, you may lose access immediately while still being charged for the full period. Understanding when your next billing cycle occurs is therefore the single most important step before you take action.

Your consumer rights in singapore when cancelling subscriptions

Singapore's consumer protection framework gives you important rights when dealing with subscription services, and Tocancel wants you to know where you stand legally.

What singapore law says about subscription cancellations

Under the Consumer Protection (Fair Trading) Act (CPFTA), Singapore consumers are protected against unfair contract terms, misleading billing practices and deceptive cancellation procedures. Key protections include:

• The right to clear, upfront information about cancellation terms before you subscribe
• Protection against hidden or unreasonable cancellation fees
• The right to cancel without penalty if the business engaged in misleading conduct about the service
• Access to fair dispute resolution if charges continue after cancellation
• The right to a refund if Mage fails to deliver the service as advertised

Your legal position is straightforward: if Mage's cancellation process is deliberately obscured, or if they continue charging you after you've formally requested cancellation, you have grounds to lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS).

The role of the CCCS in protecting your rights

The Competition and Consumer Commission of Singapore (CCCS) is the government authority responsible for enforcing consumer protection law. If Mage refuses to honour a valid cancellation request, charges your account after cancellation, or makes it unreasonably difficult to cancel, the CCCS can investigate and take enforcement action on your behalf. You can lodge a complaint online at www.cccs.gov.sg with evidence of your cancellation request and any post-cancellation charges.

This means Tocancel wants you to understand: you are not powerless if a company refuses to cancel or continues billing. Document everything and escalate to the CCCS if needed.

Mage pricing plans and what you're paying for

Understanding what you're currently subscribed to is the first step toward making an informed cancellation decision.

Current pricing overview for Mage

Mage offers a tiered subscription model. The pricing shown below reflects the most commonly advertised plans, though custom or enterprise pricing may apply depending on your contract or negotiated terms.

How to find your exact plan and next billing date

Log into your Mage account and navigate to the Billing or Account Settings section. You'll see your current plan, next billing date and the exact amount you're being charged each cycle. Write down your next billing date immediately; this is critical for timing your cancellation to avoid unwanted charges.

If you signed up via a payment platform (such as Stripe, PayPal or a third-party app store), your bill may appear under that platform's name rather than "Mage" directly. Check your bank statements and email receipts to trace the exact merchant name and billing cycle.

How to cancel Mage in singapore

Cancelling Mage requires you to follow the correct process to ensure your account is terminated and charges stop immediately.

Step-by-step cancellation process

1. Log into your Mage account with your email and password
   • Go to www.mage.app or your organisation's custom Mage URL
   • Enter your registered email and password
   • Complete any two-factor authentication if enabled
2. Navigate to your Account Settings or Billing page
   • Look for a "Settings", "Account", "Billing" or "Subscription" link, typically in the top-right menu or left sidebar
   • If you cannot find it, use the in-app search function to locate "billing" or "subscription"
3. Locate the "Cancel subscription" or "Delete account" button
   • This may be labelled "Cancel my plan", "Downgrade", "End subscription" or similar
   • Some platforms hide this link deliberately; scroll to the bottom of the Billing page or look for a "Danger zone" section
4. Click the cancellation button and confirm your request
   • Mage may ask you why you're cancelling; you are under no obligation to provide detailed feedback, but doing so may help them improve
   • Some services offer a downgrade option instead; only select this if you genuinely want to keep the account at a lower tier
   • Read any final confirmation message carefully to ensure cancellation is effective immediately or on your next billing date
5. Screenshot or download your cancellation confirmation
   • After you click "Confirm cancel", Mage should display a confirmation message or send you a confirmation email
   • Screenshot this message and save the email to your records
   • Write down the exact time and date you submitted the cancellation
6. Verify that your account access has been revoked or your next billing charge has been cancelled
   • Log out and try to log back in; you should receive an error or be redirected to a sign-up page
   • Check your email for a cancellation confirmation from Mage within 24 hours
   • Monitor your bank account or payment method for any charges 3-5 days after your next scheduled billing date

What if you cannot find the cancellation button in Mage

If Mage does not provide an obvious in-app cancellation option, contact their support team directly. Send an email to their support address (typically found at www.mage.app/support or mage.app/contact) with the subject line "Request to cancel subscription" and include your account email, full name and the exact date you want the cancellation to take effect.

In your email, state: "I formally request cancellation of my Mage subscription effective immediately (or on [date of next billing cycle]). Please confirm this request in writing and confirm that no further charges will be applied to my account after this date."

Save a copy of this email and Mage's response. If they do not respond within 5 business days, follow up with a second email marked "Second request for cancellation confirmation" and include the date of your first request.

Understanding your refund rights after cancellation

Your right to a refund depends on when you cancel and what stage your billing cycle is at.

When you're entitled to a refund

Under Singapore's Consumer Protection (Fair Trading) Act, you may be entitled to a refund in these circumstances:

• You cancel within 14 days of your initial purchase and have not actively used the service (cooling-off period)
• Mage failed to deliver the service as advertised, or the service contains significant defects
• You were charged after you submitted a valid cancellation request
• You received a duplicate charge or billing error

If none of these circumstances apply, you typically will not receive a refund for the current billing period, even if you cancel mid-cycle. This is because you retain access to the service until your billing cycle ends. However, Tocancel advises you to always ask Mage directly; some companies offer pro-rata refunds or credit as a gesture of goodwill.

How to request a refund from Mage

If you believe you qualify for a refund, send a formal request to Mage's billing or support team. Include the following information:

• Your account email address and full name
• The reason you are seeking a refund (e.g., duplicate charge, service failure, cancellation after cooling-off period)
• The date the disputed charge appeared on your account
• The amount of the charge in SGD
• Your preferred refund method (back to the original payment card or alternative method)
• Any supporting evidence (screenshots of the charge, your cancellation confirmation, correspondence with Mage staff)

Mage should respond within 10 business days. If they refuse your refund and you believe the refusal is unfair, you can escalate your complaint to the CCCS or your payment provider (such as your bank or PayPal) and request a chargeback.

What happens immediately after you cancel Mage

The moment you submit your cancellation request, you need to know what to expect.

Access and data considerations post-cancellation

Most subscription services like Mage immediately revoke your access to the platform after cancellation, or allow you to retain access until the end of your billing cycle. Check Mage's cancellation confirmation message to confirm when your access will end.

Before your access is removed, download and back up any critical data from your Mage account, including client lists, workout programmes, notes or reports. Many fitness professionals use this data to migrate to a competing platform. Mage's data export feature is usually found in Account Settings or a dedicated "Data" section; if you cannot locate it, request a data export from their support team before you cancel.

Billing verification after cancellation

Monitor your bank account or payment method for 10 days after your cancellation date. If Mage continues to charge you after cancellation, take these steps:

• Check your Mage account login to confirm cancellation went through (you may no longer be able to log in)
• Review Mage's cancellation confirmation email to confirm the exact cancellation date
• Contact Mage's billing team immediately and cite your cancellation confirmation number or date
• If Mage refuses to stop the charge or refund you, contact your bank or payment provider and request a transaction reversal (chargeback)
• Document all correspondence and lodge a complaint with the CCCS if charges persist

Tocancel strongly recommends that you set a mobile phone reminder for 7 days after your cancellation to check your account statements. This simple step catches unauthorised charges before they compound.

Common mistakes to avoid when cancelling Mage

Cancelling a subscription can feel stressful, and it's easy to make errors that leave you still paying or struggling to prove you cancelled. We've seen these mistakes many times, and they're all preventable.

Mistake 1: assuming that downgrading is the same as cancelling

If Mage offers you the option to "downgrade" to a free plan or lower tier, this is not the same as cancelling your subscription. A downgrade may continue charging you for the lower tier indefinitely. Only click "Cancel subscription" if you want to end all charges completely.

Mistake 2: not confirming your cancellation in writing

If you cancel via the in-app button, screenshot the confirmation. If you request cancellation by email, keep a copy of your sent email and Mage's reply. Without written evidence, you have no proof of cancellation if a dispute arises later. Tocancel advises all users to maintain a simple spreadsheet of all cancellation requests, dates and confirmations.

Mistake 3: cancelling just before your billing date without verifying the exact date

If you cancel on the 28th of the month and your billing date is the 1st, Mage may still charge you for the next cycle before your cancellation takes effect. Always confirm your next billing date in Mage's Billing page before you cancel, and time your cancellation accordingly.

Mistake 4: not checking for duplicate charges or hidden add-ons

Some users are charged by Mage and also by a third-party reseller or payment processor simultaneously. Before you cancel, review your last 3 months of bank statements and identify every Mage-related charge. If you spot duplicates, list them in your refund request.

Mistake 5: ignoring the cancellation confirmation email

After you request cancellation, Mage should send you a confirmation email within 24 hours. If you do not receive this email, it may mean your cancellation request failed. Contact Mage's support team immediately to confirm. Do not assume silence means success.

Comparing Mage to alternative fitness software platforms

If you're cancelling Mage because you need a better fit, understanding the alternatives can help you make a more informed choice next time.

How Mage compares to competitors

When choosing a replacement platform, always check the cancellation terms and ease of exit before you subscribe. At Tocancel, we believe your ability to cancel without friction is just as important as the features a service offers.

What to do if Mage refuses to cancel or continues billing

In rare cases, a company may ignore your cancellation request or continue charging despite your formal request to stop.

Your escalation steps under singapore law

If Mage refuses to cancel or continues billing after you've submitted a cancellation request, follow these steps in order:

1. Send a formal email to Mage's billing team with the subject "FORMAL CANCELLATION REQUEST AND STOP BILLING NOTICE"
   • State your account email, full name and the date you want cancellation to take effect
   • Include a reference to your previous cancellation request (if applicable) and the date you submitted it
   • Request written confirmation of cancellation within 5 business days
   • Save a copy of this email and all of Mage's responses
2. If Mage does not respond or refuses to cancel, contact your bank or payment provider and report the unauthorised or unwanted charge
   • Provide your bank with copies of your cancellation requests and Mage's responses (or lack thereof)
   • Request a transaction reversal (chargeback) for any charges after your cancellation date
   • Your bank will investigate and may recover the funds within 30-60 days
3. Lodge a formal complaint with the Competition and Consumer Commission of Singapore (CCCS)
   • Visit www.cccs.gov.sg and complete an online complaint form
   • Attach copies of your cancellation requests, confirmation emails, and bank statements showing disputed charges
   • Explain how Mage's actions violate the Consumer Protection (Fair Trading) Act
   • The CCCS will investigate and may take enforcement action against Mage

Your legal position is clear: if a company continues billing after you've formally requested cancellation, they are in breach of Singapore consumer law, and you have strong grounds for a refund and damages. Tocancel has supported countless consumers through this escalation process, and most issues are resolved at the bank chargeback stage.

Keeping records for your complaint

Create a simple document that lists:

• The date you first requested cancellation
• The method you used (in-app, email, phone call)
• Mage's response (or lack of response)
• Every date you were charged after cancellation
• The amount of each disputed charge
• All correspondence between you and Mage

This document is your evidence. The CCCS and your bank will request it, and it significantly strengthens your case for a refund and compensation.

Contact details and office locations for Mage in singapore

If you need to contact Mage by post or visit in person, the following information may be useful:

Mage office location in singapore

Mage is operated by MAGES Institute of Excellence Pte. Ltd. The primary registered office is located at:

MAGES Institute of Excellence Pte. Ltd.
SCAPE, Orchard Link
Singapore

An alternative address listed on secondary sources is Orchard Central; however, this address may be outdated or less frequently monitored. Always contact Mage via their official website (www.mage.app) or email support channels first before attempting an in-person visit.

Recommended contact methods

For fastest resolution, use these contact methods in this order:

1. Submit a cancellation request via your Mage account dashboard (immediate and documented)
2. Email Mage's support team through their official support page (documented and traceable)
3. Contact Mage directly via telephone if a number is listed on their website or account page
4. Consider a formal postal request if other methods fail (more forceful and documented)

Always keep copies of your communications. Tocancel recommends using email or in-app methods because they create an automatic record that protects you in any future dispute.

Your cancellation checklist for Mage

Use this checklist to ensure you've covered all steps before, during and after your cancellation:

Final steps and your rights summary

Cancelling a subscription service in Singapore is your right as a consumer, and Mage must honour your cancellation request within a reasonable timeframe.

To summarise your position: you are protected by Singapore's Consumer Protection (Fair Trading) Act. This means Mage cannot hide their cancellation process, charge you after you've cancelled, or deliberately make it difficult to exit. If they do, you can escalate to your bank, request a chargeback, or lodge a complaint with the CCCS. You are not powerless, and Tocancel wants you to act with confidence.

Follow the steps in this guide, keep copies of everything, and monitor your account closely after cancellation. If you encounter any resistance from Mage, document it and escalate immediately. Thousands of consumers have successfully cancelled their subscriptions using this approach, and you can too.

At Tocancel, we've helped thousands of Singapore consumers cancel unwanted subscriptions like Mage and reclaim control of their spending. Whether you're ending your fitness software subscription to switch to a competitor, reduce costs or simply stop using the service, you now have the knowledge and the legal backing to do so confidently. Visit Tocancel.com for guides on cancelling hundreds of other services, and remember: your right to cancel is a right worth protecting.