Cancel Matterport: The Right Way

How to cancel Matterport and reclaim control of your 3D tour subscription in singapore

Understanding Matterport and why you might cancel

Matterport is a 3D visualization platform that allows you to capture, store, and share immersive virtual tours of physical spaces. Real estate agents, property managers, architects, and facilities teams rely on Matterport to create interactive property showcases, document building conditions, and present designs to clients. You access your models through a web portal or mobile app, and optional professional capture services are available when you need hands-on scanning support.

Your subscription needs change. Perhaps your property sold, your project completed, your budget tightened, or you found a rival platform that suits you better. At Tocancel, we recognise that subscription fatigue is real, and you have every right to exit services without unnecessary friction, hidden cancellation penalties, or unwarranted charges. This guide walks you through every cancellation method, your refund entitlements, and your consumer rights under Singapore law so you can cancel with confidence.

When cancellation makes practical sense

You might cancel Matterport if your real estate campaign ended, you upgraded to a different visualization tool, you need to cut operational costs, or you subscribed by mistake through an app store. You could also cancel if you booked professional capture services you no longer require, or if you opened an account to test the platform and decided it does not fit your workflow. The sooner you initiate cancellation, the faster you stop paying and the greater your chances of claiming a refund or account credit where applicable.

Your consumer protection rights in singapore

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to transparent billing, accurate service descriptions, and fair cancellation procedures. If Matterport refuses to cancel your subscription, misrepresents its terms, or continues charging after you cancel, you can lodge a complaint with the Consumers Association of Singapore (CASE) or escalate to the Ministry of Trade and Industry (MTI). Tocancel recommends documenting every cancellation request in writing-email is ideal-so you have proof of your action and can point to it if a dispute arises.

Your legal position is straightforward: you have the right to cancel a subscription service at any time, and the company must honor that request and stop billing within a reasonable timeframe.

Matterport pricing and subscription plans

Understanding what you pay helps you calculate the cost of continuing versus the savings (or losses) from cancelling now.

Current subscription and service costs in SGD

Matterport bills primarily in USD, but your bank applies SGD conversion at the transaction date. Below are indicative monthly and annual rates for common plans and services:

How pricing affects your cancellation timeline

If you are locked into an annual subscription, cancelling early means forfeiting the remaining months-unless Matterport or your payment method offers a pro-rata refund. Tocancel advises checking your latest invoice or billing portal to confirm your renewal date and any remaining balance. If you subscribed through Apple App Store or Google Play Store, your refund window is strictly 14 or 15 days from purchase, which is separate from Matterport's own cancellation policy. Verify your purchase route before you proceed, because this determines your refund eligibility.

Calculate your unused portion now: if your annual plan cost S$1,000 and you have six months left, you may have grounds to claim a refund of roughly S$500 depending on Matterport's terms.

How to cancel Matterport on each platform

Your cancellation method depends on where you subscribed: directly via Matterport's website, through the mobile app, or via an app store marketplace.

Cancel your Matterport web subscription

If you subscribed directly through Matterport's website, follow these steps to cancel your account and stop recurring charges.

1. Log in to your Matterport account at matterport.com with your email and password.
   • If you have forgotten your password, click "Forgot password?" and follow the email reset link.
2. Navigate to your account settings or billing page, usually found in the top-right menu under "Account" or "Settings".
   • Look for a section labelled "Subscription", "Billing", or "Plans".
3. Select your active subscription and click "Cancel subscription" or "Downgrade plan".
   • Matterport may ask you to confirm your reason for cancellation-answer honestly so the company understands user pain points, but your reason does not affect your right to cancel.
4. Review the cancellation summary, which should state your final billing date and any remaining access period.
   • Confirm that your next renewal date is removed from the system.
5. Click "Confirm cancellation" or "Complete cancellation" to finalize the request.
   • Save or print the confirmation screen or email for your records.
6. Check your email within 24 hours for a cancellation confirmation from Matterport.
   • If you do not receive this email, log back in and verify that your subscription is no longer listed as active.

Cancel your Matterport mobile app subscription

If you subscribed via the Matterport mobile app (iOS or Android), you must cancel through the app store where you purchased the subscription, not through Matterport's website.

1. On iPhone: Open the App Store, tap your profile icon (top right), select "Subscriptions", tap "Matterport", and choose "Cancel subscription".
   • Confirm the cancellation in the pop-up dialog.
   • Apple will send you a cancellation receipt via email.
2. On Android: Open Google Play, tap your profile icon, select "Manage subscriptions", find "Matterport", and tap "Cancel subscription".
   • Follow the prompts to confirm.
   • Google will email you a cancellation confirmation.
3. Note your cancellation effective date: typically the date you confirm, and your access continues until the current billing period ends.
   • You will not be charged on your next renewal date.
4. Wait for your confirmation email and retain it for your records.
   • If you do not receive an email within 24 hours, check your app store account to confirm the cancellation status.

Cancel via direct email to Matterport support

If you encounter problems cancelling through your account portal or app store, contact Matterport support in writing. This creates a documented trail and is your strongest lever if the company later disputes your cancellation request.

1. Draft a concise, professional email with the subject line: "Cancellation request for Matterport account - [Your Account Email]".
   • Include your full name, email address associated with your account, and account username if known.
   • State clearly: "I hereby request cancellation of my Matterport subscription effective immediately" or "effective on [your next billing date]".
   • If applicable, note the subscription tier (Starter, Professional, Premium) and your current plan cost.
2. Send this email to Matterport's support address (found in your account settings or the company website).
   • According to Matterport's Terms of Use, legal notices may also be sent to their registered address: Matterport, Inc., 352 E. Java Drive, Sunnyvale, California 94089, USA.
3. Request a written confirmation of your cancellation within 5 business days.
   • Ask for the effective date and confirmation that no further charges will occur.
4. Keep a copy of your sent email and any reply for your records.
   • If you do not hear back within 7 business days, follow up with a second email referencing your original message.

What happens after you cancel

Cancellation does not mean instant account deletion; you and Matterport both have responsibilities after you hit the cancel button.

Your access after cancellation

Once you cancel, your subscription status changes to "inactive" or "cancelled". In most cases, you retain read-only access to your existing 3D models and tours until your current billing period ends. After that date, Matterport will typically prevent you from viewing, editing, or sharing tours unless you reactivate your subscription. If you have models you wish to preserve, download or export them before your access is cut off. Some plans allow you to export tour data; check your account settings or contact support to confirm the export procedure for your plan.

Checking your cancellation status

Log back into your account within 24 hours of cancellation to confirm your subscription is marked as inactive or cancelled. You should see no future renewal date listed. If your account still shows an active subscription, your cancellation did not process: contact Matterport support again with your confirmation email or screenshot. Tocancel recommends checking your bank or credit card statement 7 to 10 days after your cancellation to verify no charge appears on your next billing cycle. If a charge appears, request a chargeback or disputation through your bank with your cancellation confirmation as evidence.

Do not ignore unexpected charges; contact your bank immediately if Matterport continues to bill you after cancellation.

Refunds and pro-rata credits

Whether you receive a refund depends on your subscription type, your plan duration, and Matterport's refund policy at the time of purchase.

Refund eligibility by subscription source

How to request a refund

If you believe you qualify for a refund, take action within 30 days of your cancellation date. Contact Matterport support by email with a clear subject line: "Refund request for cancelled subscription - [Your email]". Explain your reason concisely and reference Matterport's refund policy if you have purchased the subscription within their advertised refund window. Attach a copy of your invoice or proof of payment. If Matterport denies your refund, escalate to the Consumers Association of Singapore (CASE) or file a dispute with your bank if you paid by credit or debit card. Your bank can initiate a chargeback if you demonstrate the company failed to honor its refund terms or continued billing after cancellation.

Request a refund in writing within 30 days and keep every email exchange; this is your evidence if you need to involve CASE or your bank.

Common mistakes when cancelling Matterport

Many users accidentally extend their subscription or forfeit refunds through small oversights. Catch these before you cancel so you do not regret your decision.

Mistake one: cancelling through the wrong platform

If you subscribed via Google Play but cancel on the Matterport website, your subscription remains active because the two systems are separate. You pay Google Play, not Matterport directly, so Matterport's cancel button does not stop your charge. Always cancel through the exact platform where you subscribed: app store for app subscriptions, Matterport website for web subscriptions. Verify your cancellation on the correct platform within 24 hours.

Mistake two: ignoring cancellation confirmation

You hit "Cancel" but do not receive or retain the confirmation email. Days later, you assume you cancelled and are shocked to see a charge on your statement. Keep every email from Matterport or your app store confirming cancellation. If you do not receive one, log back in immediately and check your subscription status. A missing confirmation is a red flag that your cancellation may not have processed.

Mistake three: cancelling too late in the billing cycle

If your renewal date is 2 April and you cancel on 1 April, you are still charged on 2 April; most services bill before they check cancellation status. Cancel as early as possible in your billing cycle-ideally within the first five days-to maximize the unused portion and improve your refund claim if you are on an annual plan. Tocancel advises checking your invoice now to see when your next renewal date falls.

Mistake four: forgetting to download your models before access cuts off

After cancellation, you usually retain access until the end of your current billing period. After that, your models go offline unless you pay to reactivate. Before you cancel, export or download any 3D tours, floor plans, or data you wish to keep. Once your account goes inactive, recovering that data becomes difficult and may require paying for a reactivation or contacting support for a data export, which may incur fees.

Download or export your Matterport models now, before you cancel, so you do not lose months of work or client records.

When to involve regulators and your bank

Most Matterport cancellations process smoothly, but if the company refuses to cancel, continues charging, or mishandles a refund, you have legal recourse.

Escalate to the consumers association of singapore (CASE)

If Matterport fails to cancel your subscription within 10 business days of your request, ignores your cancellation, or refuses a refund you believe you are entitled to, lodge a complaint with CASE. CASE is Singapore's independent consumer watchdog and mediates disputes between consumers and businesses free of charge. Visit case.org.sg, complete the online complaint form, and attach copies of your cancellation request, confirmation of non-receipt, invoices, and communications with Matterport. CASE will contact Matterport and attempt to resolve the dispute; if negotiations stall, CASE may refer you to the Ministry of Trade and Industry or recommend small claims court.

Dispute the charge with your bank

If Matterport charges you after you have cancelled and are unable to reach a refund agreement, contact your bank or credit card issuer and request a chargeback or payment dispute. Provide your bank with your cancellation confirmation email, proof of your cancellation request, and your statement showing the unauthorized charge. Your bank will investigate within 30 to 60 days and can reverse the transaction and credit your account. This is your most direct path to recovering money if Matterport ignores your cancellation.

Your bank has the power to reverse unauthorized charges; use this power if Matterport refuses to stop billing after cancellation.

Keep or cancel? a simple comparison

Before you finalize your cancellation, compare the cost of keeping versus cancelling so you can make an informed choice.

How tocancel helps you stay in control

Cancelling a subscription should never feel like a battle. Tocancel has helped thousands of consumers cancel software, SaaS, and digital services across Singapore by providing clear steps, legal guidance, and escalation paths when companies refuse to cooperate. Our cancellation guides for Matterport and hundreds of other services give you the knowledge and confidence to take control of your subscriptions and your wallet. Visit tocancel.com to explore cancellation guides for other services you may subscribe to, and bookmark our contact guide for regulators and payment dispute processes. Tocancel stands with you when cancelling is hard-because your right to cancel is non-negotiable.

Contact information and next steps

Matterport cancellation and support addresses

If you need to contact Matterport directly for cancellation, billing queries, or refund requests, use one of the following channels:

• Email support: [email protected] (or visit matterport.com/support for your region's contact form)
• Registered office (for formal legal notices): Matterport, Inc., 352 E. Java Drive, Sunnyvale, California 94089, USA
• Account settings: Log into your Matterport account and access "Help" or "Contact support" within the platform

Singapore consumer protection contacts

If Matterport refuses to cancel or refund after you have exhausted direct communication, escalate to these agencies:

• Consumers Association of Singapore (CASE): case.org.sg | Telephone: 6100 0315 | Complaint form: case.org.sg/file-complaint
• Ministry of Trade and Industry (MTI) - Consumer Protection: mti.gov.sg | Telephone: 6837 9666
• Your bank's dispute or chargeback team: contact the customer service number on the back of your credit or debit card

Your action checklist

Before you cancel, tick off these steps so you do not lose access, money, or data:

• Check your next renewal date on your invoice or account portal
• Download or export all 3D models and tour data you wish to keep
• Verify which platform you subscribed through (web, Apple App Store, Google Play, or direct Matterport)
• Note your account username and email for your cancellation request
• Cancel through the same platform where you subscribed
• Save your cancellation confirmation email within 24 hours
• Check your subscription status one week later to confirm the cancellation processed
• Review your bank statement 7 to 10 days after cancellation to confirm no unexpected charges appear
• If a charge appears, contact your bank immediately with your cancellation confirmation as evidence

You have the right to cancel Matterport at any time, and Tocancel is here to remind you that your subscription belongs to you-not the other way around. Cancel confidently, document everything, and do not hesitate to escalate to CASE or your bank if the company refuses to honor your request. Your wallet and your peace of mind are worth it.