Cancel MileIQ: The Right Way

How to cancel MileIQ and reclaim control of your subscription

Understanding MileIQ and your exit options

MileIQ is a subscription-based mileage tracking service that records your vehicle journeys automatically through your mobile device or web dashboard. It helps professionals, self-employed workers and small business teams classify trips as business or personal, generate tax reports and share mileage data with accountants or reimbursement teams. The service operates across iOS, Android and a web dashboard, syncing your location data to create a complete audit trail.

If MileIQ no longer fits your needs, you have clear cancellation pathways and specific consumer protections under Singapore law. Tocancel is here to walk you through every step, from understanding your rights to executing your cancellation and claiming any refund you are entitled to.

Why professionals cancel MileIQ

You might decide to cancel because you have found a competitor with better pricing, your business structure has changed, the service duplicates other expense tracking tools you already use, or you simply want to downgrade to the free tier with its 40 monthly drives. Whatever your reason, cancelling should be straightforward and transparent.

What you need before you cancel

Gather your MileIQ account email, your subscription plan type (weekly, monthly or yearly), your billing date and any payment receipts. Have your account login details ready, as you will need them to access your web dashboard or app settings. Taking screenshots of your cancellation confirmation will protect you if a dispute arises later.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act safeguards you when purchasing digital services like MileIQ, even though there is no automatic cooling-off period for digital subscriptions.

Digital subscription protections

You cannot automatically demand a refund within a set number of days simply because you changed your mind. However, you have legal protection if MileIQ fails to deliver what was promised, misrepresents its features, fails to process a lawful cancellation request or provides a faulty service that does not match the description you paid for.

Your legal position is this: MileIQ must either process your cancellation request promptly or provide a clear, documented reason for refusing it. If the company ignores your cancellation request or continues charging you after you have cancelled, that is a breach of your consumer rights under the Act.

Refund entitlements and timelines

MileIQ publishes a 20-day refund window for weekly and monthly subscriptions, and 60 days for yearly plans, measured from your charge date. These are contractual refund windows, not statutory entitlements. If you believe the service was faulty, misleading or failed to function as described, you may have grounds to escalate beyond these windows.

For further guidance on your rights, contact the Consumers Association of Singapore (CASE), which provides free dispute resolution support. Tocancel always recommends gathering evidence of your cancellation request and any service failures before pursuing a refund claim.

Cancellation methods across all platforms

MileIQ allows you to cancel through three main routes: your web dashboard, the Apple App Store (if you subscribed via iOS) or Google Play (if you subscribed via Android). The web dashboard is the simplest and most transparent method.

Cancelling via the web dashboard (recommended)

The web dashboard at dashboard.mileiq.com is the most straightforward way to cancel your MileIQ subscription. Your subscription remains active until the end of your current billing cycle, after which your account automatically reverts to the free plan with 40 free drives per month. This method gives you an immediate on-screen confirmation of your cancellation.

1. Open your web browser and go to dashboard.mileiq.com
2. Log in with your MileIQ account email and password
3. Navigate to the Subscription tab or Settings area
   • Look for a menu item labelled "Subscription", "Billing" or "Account Settings"
   • The exact name depends on whether you are on a legacy or updated dashboard layout
4. Find your active subscription and select "Cancel" or "Cancel Subscription"
   • You may see the plan name (Weekly, Monthly or Yearly) and your next billing date
   • Click the cancellation button next to your current plan
5. Confirm your cancellation when prompted
   • The system may ask why you are leaving (this is optional feedback, not a requirement)
   • Read any final summary of your cancellation date and refund eligibility
6. Screenshot the confirmation page and check your email within 24 hours for a cancellation confirmation email

Pro tip: keep that screenshot as proof of your request. This protects you if MileIQ later claims it did not receive your cancellation or if billing continues after your cancellation date.

Cancelling an apple app store subscription

If you subscribed to MileIQ through Apple's App Store on your iPhone or iPad, you must cancel through Apple, not through MileIQ's dashboard. Apple manages App Store subscriptions independently, and MileIQ support cannot cancel them on your behalf.

1. On your iPhone or iPad, open the Settings app
2. Tap your name at the top of the screen
3. Select "Subscriptions"
4. Find MileIQ in the list and tap it
5. Tap "Cancel Subscription"
   • You may be offered a discount to retain your subscription; this is optional
   • Confirm cancellation when prompted
6. Check your email for an Apple receipt confirming the cancellation

Your subscription will remain active until the end of your current billing period, then automatically stop renewing. Tocancel recommends keeping that Apple receipt as proof of cancellation in case you need to dispute a charge later.

Cancelling a google play subscription

If you subscribed to MileIQ through Google Play on your Android device, you must cancel through Google Play, not through the MileIQ dashboard.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right
3. Select "Manage subscriptions"
4. Find MileIQ and tap it
5. Tap "Cancel Subscription"
   • Google may offer a discount or promotion to keep you subscribed
   • Confirm your cancellation choice
6. Verify the cancellation in your email inbox

Your subscription will remain active until the end of your current billing period, then stop renewing automatically.

Pricing and subscription plans

Understanding your current plan helps you calculate your refund eligibility and cancellation timing.

These refund windows are contractual, not statutory. If you cancel within the stated window and have no service faults to report, MileIQ will issue a refund to your original payment method. If you cancel outside these windows, you may still have grounds for a partial refund if you can demonstrate a service failure or billing error.

Timeline and what happens after cancellation

Knowing what to expect after you cancel removes uncertainty and helps you plan your next mileage tracking solution.

Immediately after cancellation

You will see an on-screen confirmation message within seconds of clicking "Cancel" on the web dashboard or in your app settings. MileIQ will send a confirmation email to your registered email address within 24 hours. Your account will remain active for the remainder of your current billing cycle (until the end of your week, month or year, depending on your plan).

At the end of your billing cycle

Your subscription will stop renewing automatically. Your account will downgrade to the free plan, which allows you to log up to 40 mileage drives per month without charge. You will retain access to your historical drive data and reports for a period, though data retention policies vary.

Refund processing

If you are eligible for a refund under MileIQ's 20-day or 60-day window, the company will process it to your original payment method within 5 to 10 business days after your cancellation is confirmed. Check your bank statement or card provider account for the credit. If you do not see the refund within 14 days, contact MileIQ support with your cancellation confirmation email and request a status update.

Claiming your refund

Tocancel advises you to claim your refund promptly and with clear documentation.

Refunds within the contractual window

If you cancel within MileIQ's 20-day (weekly/monthly) or 60-day (yearly) refund window, you are automatically eligible. The refund will process to your original payment method without additional action required. However, save your cancellation confirmation email and take a screenshot of your dashboard showing the cancellation date.

Refunds outside the standard window

If you cancel after the refund window has closed, you may still pursue a refund if you have evidence that MileIQ failed to deliver the service as described. This could include screenshots of technical faults, app crashes, failed synchronisation or missing features that prevent you from using the service as advertised. Email MileIQ support with your evidence and request a refund based on the service failure.

Escalation through CASE

If MileIQ refuses your refund request and you believe it is unjust, you can escalate to the Consumers Association of Singapore (CASE). CASE provides free dispute mediation and can compel companies to respond to formal complaints. Tocancel recommends collecting all evidence (cancellation confirmation, screenshots of faults, payment receipts and email correspondence) before submitting a CASE complaint.

Common mistakes to avoid

Cancelling a subscription feels frustrating when the process is unclear, and many people make preventable errors that delay their refund or leave their account still charging.

Deleting the app instead of cancelling the subscription

Simply deleting the MileIQ app from your phone does NOT cancel your subscription. Your billing will continue as normal, and the company will keep charging you. You must cancel through your web dashboard, Apple App Store or Google Play account. Deletion and cancellation are two separate actions.

Assuming the web dashboard cancels all subscriptions

If you subscribed via the Apple App Store or Google Play, cancelling on the web dashboard will not stop those subscriptions. You must cancel through each platform separately. Many people cancel on the dashboard and believe they are done, only to discover charges continuing weeks later from an app store subscription they forgot about.

Not saving your cancellation proof

If you do not screenshot your cancellation confirmation or save the confirmation email, you will have no proof that you cancelled if a billing dispute arises. Take these steps before closing the browser or app: screenshot the on-screen confirmation, save the confirmation email and note the cancellation date in your calendar.

Missing the refund window deadline

MileIQ's refund window begins on your charge date, not on the day you first use the service. If you are charged on the 15th and decide to cancel on the 36th day, you are outside the 20-day window (or 60-day window for yearly plans). Mark your charge date on your calendar and plan cancellation accordingly if a refund is important to you.

Comparison with alternatives

Before you cancel MileIQ, you may want to understand how it compares to other mileage tracking and expense management tools available in Singapore.

If you are cancelling MileIQ because of price, Everlance or Google Maps Timeline may offer cheaper alternatives. If you value ease of use and automatic tracking without the cost, MileIQ's free tier with 40 monthly drives may be sufficient for your needs. Tocancel recommends trialling an alternative for a month before cancelling, so you do not lose historical data from MileIQ while switching.

Checklist before you cancel

Use this checklist to ensure you are ready to cancel and will not regret it later.

• Have you exported or saved any reports from MileIQ that you need for tax purposes or expense reimbursement?
• Do you have a new mileage tracking tool in place, or are you comfortable using the free tier temporarily?
• Have you checked your current billing date and calculated whether you are within the refund window?
• Have you gathered your cancellation confirmation email, screenshots and any refund documentation?
• Have you notified your accountant or finance team if they use MileIQ data for reporting?
• Have you checked your email spam folder to ensure you receive the cancellation confirmation?
• Do you have a list of any outstanding mileage claims or reimbursements that depend on MileIQ data?

Contact information for escalation

If you cancel MileIQ and encounter billing errors, refund delays or unresponsive support, you have avenues for escalation.

MileIQ support channels

You can contact MileIQ through its in-app support feature, your web dashboard help section or by email to the address listed on your subscription receipt. Keep all correspondence in writing so you have a record. If MileIQ does not respond within 5 business days, escalate to the Consumers Association of Singapore.

Consumers association of singapore (CASE)

CASE provides free dispute resolution and complaint handling for digital service disputes. You can lodge a complaint online at case.org.sg or visit their office at Blk 232, Bedok Road, Singapore 469415. CASE can mediate between you and MileIQ and may compel the company to respond to your complaint.

Mileiq headquarters address

For formal correspondence or dispute escalation, you may send a cancellation confirmation letter or refund demand to MileIQ at their registered office address, which you can verify through the App Store listing or by contacting CASE for current contact details. Tocancel recommends sending any formal letter via registered post so you have proof of delivery.

Final steps and next actions

Cancelling MileIQ is straightforward when you follow the correct platform-specific steps and keep detailed proof of your cancellation. Whether you are cancelling because of cost, feature mismatch or a change in business needs, your consumer rights under Singapore's Consumer Protection (Fair Trading) Act protect you if the company fails to honour your request or continues billing you after cancellation.

Start with your web dashboard at dashboard.mileiq.com or your app store account if you subscribed via iOS or Android. Screenshot your confirmation, check your email within 24 hours and monitor your next billing date to ensure the subscription has stopped. If you are within the refund window, the credit will process to your original payment method within 5 to 10 business days.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, resolve billing disputes and claim refunds they were entitled to. If MileIQ does not process your cancellation or refuses your refund request, return to Tocancel for step-by-step guidance on escalating to CASE or disputing the charge through your bank. Your cancellation is your right, and Tocancel is here to make sure you exercise it with confidence and clarity.