Cancel Novelmates: Step-by-Step Guide

How to cancel Novelmates and stop weekly VIP charges on your app

What is Novelmates and why you might want to cancel

Novelmates is a subscription-based reading and writing platform operated by Admate Tech Pte. Ltd., a Singapore-registered company. The service delivers access to stories, exclusive VIP content, and writing tools through recurring weekly or yearly subscriptions on iOS and Android mobile apps.

You subscribe directly through your device's app store (Apple App Store or Google Play Store) rather than through a standalone website. Charges recur automatically each week or year, ranging from S$3.98 to S$199.98 depending on your plan. Many users cancel because recurring charges appear unexpected on their bank statements, they no longer use the platform, or the content does not match their expectations.

Understanding your cancellation options puts you back in control of your billing. At Tocancel, we help thousands of readers and writers cancel subscriptions they no longer need, and we are here to guide you through every step.

How Novelmates delivers its service

Novelmates operates exclusively through mobile app stores. You download the app, create an account, and purchase a VIP subscription directly within the app using your device's native billing system. Apple handles iOS charges, and Google handles Android charges, not Novelmates directly. This distinction matters because you cancel through your app store account or within the Novelmates app, not through a website portal.

The company does not maintain a clear web-based account management portal. Operator details are registered at Robinson Road, Singapore, but you will not cancel your subscription there. Instead, your cancellation flows through your app store account settings.

Common reasons to cancel Novelmates

You might cancel Novelmates for several reasons: unexpected weekly charges on your card statement, loss of interest in the content library, difficulty finding stories that appeal to you, dissatisfaction with VIP features, or discovering competing services with better value. Whatever your reason, cancelling stops future charges while preserving access to content you have already paid for during your current billing period.

Novelmates pricing and subscription plans

Novelmates offers four main subscription tiers, each billing automatically until you cancel.

All plans renew automatically on your next billing date unless you cancel. Even the S$3.98 trial plan will charge you weekly indefinitely if you do not cancel it. Understanding which plan you are on is the first step to cancelling effectively.

Why you should cancel now if you are not using Novelmates

Cancelling stops automatic charges immediately after your current billing period ends.

If you are on a weekly plan at S$19.98 per week and do not cancel, you will be charged 52 times per year (S$1,039.96 annually). Yearly plans at S$199.98 auto-renew every 12 months without warning. Many users forget they subscribed and discover months of unexpected charges on their credit card statement. When you know you will not use the service, cancelling immediately prevents wasted spending.

Cancellation is immediate in effect: it stops future charges. Your access to purchased content continues until your current billing period ends. This means you keep the stories you have paid for and only forfeit access to new content released after your plan expires. Act now to prevent another billing cycle.

How to cancel Novelmates on iOS and android

Your cancellation method depends on which app store you used to subscribe and where your payment method is registered.

Cancel Novelmates on iOS (Apple app store)

If you subscribed through an iPhone or iPad, follow these steps to cancel through Apple:

1. Open the Settings app on your iPhone or iPad.
2. Scroll down and tap your Apple ID name at the top of the screen.
3. Select Subscriptions from the menu that appears.
4. Find and tap Novelmates in your active subscriptions list.
5. Tap Cancel Subscription at the bottom of the screen.
6. Confirm your cancellation by selecting Cancel Subscription again.
7. You will see a confirmation message stating your subscription will end on your next billing date.

Apple sends a confirmation email to your registered Apple ID email address. Keep this email as proof of cancellation. Your Novelmates access continues until your current billing period ends, after which the app will restrict VIP features.

Cancel Novelmates on android (Google play store)

If you subscribed through an Android phone or tablet, follow these steps to cancel through Google Play:

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the upper right corner.
3. Select Manage subscriptions from the menu.
4. Find Novelmates in your active subscriptions list and tap it.
5. Tap Cancel subscription at the bottom of the screen.
6. Select a reason for cancellation from the dropdown menu (optional but helpful for feedback).
7. Tap Cancel subscription again to confirm.
8. Google displays a final cancellation confirmation on your screen.

Google Play sends a confirmation email to your registered Google account. Like Apple, your Novelmates access continues through your current billing period before VIP features are restricted. Do not delete the Novelmates app immediately; you can still access your account until your plan expires.

Cancel through the Novelmates app directly

Some users report a direct cancellation option within the Novelmates app itself:

1. Open the Novelmates app on your device.
2. Navigate to your profile or account settings (usually a gear icon or "My Account").
3. Look for a Subscription, Billing, or Membership section.
4. If a Cancel Subscription button appears, tap it to proceed.
5. The app may redirect you to your app store's subscription page to complete the cancellation.

This method is fastest if available, but the app store remains the authoritative cancellation channel. If the in-app option does not work, use the app store method above instead.

What happens after you cancel Novelmates

Understanding the timeline after cancellation helps you plan your reading and manage your expectations.

Your access timeline after cancellation

Once you cancel, your VIP features do not disappear immediately. Instead, you retain full access to all VIP content, features, and stories until your current billing period ends. This means if you cancel on a Monday of a week for which you have already been charged, you keep access until the next Monday. For yearly plans, you keep access until 12 months from your last payment date.

After your billing period ends, the Novelmates app restricts you to free or basic tier content only. You can no longer read VIP stories, use premium writing tools, or access exclusive features. Your account remains intact, and you can resubscribe later if you change your mind.

Checking your cancellation status

After you cancel, verify that the subscription no longer appears on your account:

• On iOS: Return to Settings > Your Name > Subscriptions and confirm Novelmates is gone.
• On Android: Return to Google Play Store > Manage subscriptions and confirm Novelmates is gone.
• In the Novelmates app: Check your account settings to see if a "Reactivate Subscription" button has appeared.

Your app store sends a final confirmation email when your billing period ends and your subscription truly expires. Keep this email as proof that all future charges have stopped.

Refunds and your consumer rights in singapore

Your right to a refund depends on when you cancel and how long you have used the service.

Your legal position

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel a contract within 14 calendar days from the date you receive the goods or services, provided the company gave you clear information about your cancellation rights at the time of purchase. However, digital content (stories, streaming access) is often exempt from the 14-day cooling-off period if you have already accessed or consumed it.

This means you likely cannot claim a refund for a subscription you have already used, even if you cancel within 14 days of your first charge. However, if the Novelmates app or company misrepresented the service, failed to disclose charges clearly, or did not provide clear cancellation instructions, you may have grounds for a refund under the Consumer Protection Act.

When you might get a refund

You have a stronger case for a refund if:

• You were charged without authorization or consent.
• The company charged you more than the advertised price without notice.
• You cancelled within 14 days of your first charge and have not accessed the service.
• The service was unavailable for an extended period, making it impossible to use.
• You can prove the company violated the Consumer Protection (Fair Trading) Act by failing to disclose subscription terms, auto-renewal charges, or cancellation methods clearly.

In most cases, refunds for used subscriptions are rare. Your best strategy is to cancel immediately once you know you will not use the service, preserving access for your current billing period without wasting money on future charges.

How to request a refund from Novelmates or your app store

If you believe you deserve a refund, follow these steps:

1. Contact your app store first (Apple or Google) with proof of the charge and your cancellation request. App stores often process refunds for accidental purchases or unauthorized charges within 48 hours.
2. If the app store denies your refund, contact Novelmates directly at their registered address (Robinson Road, Singapore) or through any contact form in the app. Explain your reason for seeking a refund and attach proof of the charges.
3. If Novelmates refuses, you can file a complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). These bodies enforce the Consumer Protection (Fair Trading) Act and can mediate disputes.
4. Keep all correspondence, screenshots of charges, and cancellation confirmations as evidence.

Most refund requests succeed when you can prove the charge was unauthorized or the company failed to disclose cancellation options. For used subscriptions, refunds are unlikely but worth requesting if you believe the company violated consumer law.

Common mistakes when cancelling Novelmates

Cancelling feels stressful when you are unsure if you are doing it right, but these common mistakes are easy to avoid.

Deleting the app does not cancel your subscription

Removing the Novelmates app from your phone does not stop charges. The subscription remains active through your app store account, and you will continue to be billed weekly or yearly. Only cancelling through your app store subscription settings or within the app truly halts charges. Always cancel first, then delete the app if you wish.

Not confirming your cancellation

After you press Cancel Subscription in your app store, take a screenshot of the confirmation screen. Apple and Google both display a message confirming your subscription ends on a specific date. Save this confirmation and the email your app store sends. Without proof, if charges continue by error, you will have evidence to dispute them with your bank or card issuer.

Cancelling on the wrong app store

If you subscribed on iPhone, you cannot cancel through Google Play, and vice versa. Double-check which device and app store you used to first purchase the subscription. Log into your app store account and look for Novelmates in your subscription list. Cancelling on the wrong platform achieves nothing.

Waiting too long to cancel

Each day you delay costs you another fraction of your weekly or yearly fee. If you have decided not to use Novelmates, cancel immediately. Your access continues until your next billing date, so you lose nothing by cancelling early. Procrastination only increases your total spending.

Ignoring confirmation emails

After you cancel, your app store sends a confirmation email stating your subscription ends on a specific date. Read this email carefully and note the date. If you are charged again after that date, you have proof the cancellation should have worked. Forward this email to Tocancel or the CCCS if you need to dispute a charge.

How tocancel helps you cancel with confidence

Cancelling a subscription should not require a legal degree or hours of searching. Tocancel simplifies the process by providing clear, step-by-step cancellation guides for hundreds of services, including Novelmates.

Our guides break down each cancellation method, explain your consumer rights, and show you exactly where to click. We also help you understand refund eligibility, spot common traps, and escalate disputes to the right authority if a company refuses to cancel. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover wasted spending.

When you cancel through Tocancel, you gain access to templates for refund requests, proof of cancellation checklists, and escalation advice if your cancellation does not work as expected. We believe transparency and consumer control matter more than corporate convenience.

Checklist for cancelling Novelmates

Follow this checklist to ensure your cancellation succeeds:

Complete every step above to protect yourself. A single missed step could result in an unexpected charge.

Reviews and what other users say about cancelling Novelmates

Users consistently report that Novelmates subscriptions are easy to activate but deliberately difficult to find and cancel. Many users comment that the in-app cancellation option is either missing or hidden, forcing them to navigate their app store settings instead. Others mention that weekly charges rack up quickly (S$19.98 to S$1,039.96 per year) before they realize they have been billed repeatedly.

The positive feedback comes from users who enjoy the story library and writing tools. However, the most common complaint is the lack of a straightforward web-based account portal where users can manage subscriptions, view billing history, and cancel in one place. Instead, fragmentation across iOS and Android app stores creates confusion and friction for cancellations.

Users who follow the app store cancellation method consistently report success. Those who try deleting the app or ignoring the app store process report continued charges weeks later. This pattern reinforces that only app store-level cancellation truly works.

Contact information for Novelmates and regulatory authorities

If you need to contact Novelmates directly or escalate a dispute, use these details:

Novelmates operator details

Novelmates is operated by Admate Tech Pte. Ltd., a Singapore-registered company. The company's registered address is at Robinson Road, Singapore. If you cannot cancel through the app or your app store, or if you are seeking a refund, write to this address and include proof of your charges, your cancellation attempts, and your request.

Because Novelmates does not list a public email or phone number, sending a registered letter to their business address ensures your complaint is formally received and documented. This also strengthens any future dispute with the CCCS.

Escalation to singapore authorities

If Novelmates ignores your cancellation request or refund claim, escalate to:

• Consumers Association of Singapore (CASE): File a complaint at case.org.sg or call their hotline. CASE mediates disputes between consumers and businesses.
• Competition and Consumer Commission of Singapore (CCCS): Report unfair trading practices, misleading charges, or breaches of the Consumer Protection (Fair Trading) Act at cccs.gov.sg.
• Your bank or card issuer: If charges continue after cancellation, dispute the charges through your bank. Most banks reverse unauthorized recurring charges within 14 days.

Document every interaction with Novelmates and your app store. Emails, screenshots of cancellation screens, and proof of charges all strengthen your case with regulators.

Key takeaways for cancelling Novelmates

Cancelling Novelmates is straightforward once you know the right method. You do not cancel through a website or by contacting the company directly; instead, you cancel through your Apple App Store or Google Play Store subscription settings. Cancellation takes two minutes, costs nothing, and immediately stops future charges while preserving your access through your current billing period.

Your legal rights in Singapore protect you if Novelmates misrepresented charges, failed to disclose cancellation options, or charged you without authorization. The Consumer Protection (Fair Trading) Act requires clear disclosure of subscription terms, auto-renewal terms, and cancellation methods. If the company violated these rules, you may qualify for a refund or compensation.

Do not delay. Every day you remain subscribed costs you S$0.57 to S$2.86 (depending on your plan). Cancel now through your app store, save your confirmation, and monitor your account for one week to ensure charges stop. If a charge appears after your subscription expires, dispute it with your bank immediately and escalate to the CCCS if Novelmates refuses to help.

At Tocancel, we have helped thousands of consumers cancel unwanted subscriptions, recover wasted spending, and understand their rights. Our guides walk you through cancellation step by step, explain your legal protections, and show you how to escalate if a company refuses to listen. Whether you are cancelling Novelmates or any other service, Tocancel gives you the knowledge and confidence to take control of your billing. Start your cancellation today, and reclaim your money.