Cancel Paddle: The Right Way

How to cancel your Paddle subscription and reclaim your money in singapore

What is Paddle and why you might cancel

Paddle is a merchant-of-record platform that sits between you and the software sellers you buy from. When you purchase a subscription or product through Paddle, the company acts as the official merchant on your receipt and bank statement, even though you believe you are buying directly from the software creator. Paddle manages checkout, invoicing, payment processing, tax compliance and subscription renewals across more than 190 countries worldwide.

As a buyer in Singapore, you see Paddle's name on your receipt email and billing records. The platform processes your payment, renews your subscription automatically and typically handles refund requests. If you have decided to cancel a Paddle subscription or want to explore your cancellation options, Tocancel is here to guide you through every step and protect your consumer rights under Singapore law.

Why singaporeans cancel Paddle

You might cancel Paddle for many reasons: you no longer use the software, you have switched to a competitor, an unexpected renewal surprised you, or you discovered charges you did not authorise. Regardless of your reason, you have clear cancellation pathways and consumer protections available to you. Tocancel helps you navigate these options without confusion or unnecessary delay.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when buying digital products and subscriptions. You have the legal right to cancel within a reasonable timeframe if goods or services do not match what was advertised or described. Additionally, Paddle's own terms typically offer a 14-day refund window for eligible purchases. Your legal position is clear: you can cancel, and you deserve a refund if Paddle fails to deliver the service as promised or if you cancel within the refund period. Tocancel recommends understanding both your legal rights and Paddle's stated policy before you cancel, so you know exactly what to expect and can act with confidence.

Understanding paddle's pricing and what you pay

Paddle charges sellers a transaction fee, but you do not see this fee directly on your invoice.

How paddle's fee structure works

Paddle's standard fee is 5% of the transaction value plus a fixed conversion amount (typically USD 0.50, converted to SGD at checkout rates). The seller you purchase from incorporates these costs into the price you see at checkout. Your receipt shows the total in Singapore Dollars, calculated based on the seller's currency and Paddle's conversion settings at the time of purchase.

When you cancel your Paddle subscription, you stop future charges at the price point you agreed to. Any existing paid period remains yours unless you qualify for a refund under Paddle's 14-day policy or Singapore consumer law.

Why you do not see paddle's fee on your invoice

Paddle is transparent about its fee structure to sellers, but those fees are embedded in your final price. You will not see a separate line item labelled "Paddle fee" on your receipt. Instead, Paddle's cost is factored into what the seller charges you. This means the price you pay at checkout already covers Paddle's transaction processing.

Cancellation methods based on your payment platform

Where you cancel depends entirely on which platform processed your original payment.

Cancellation routes vary by payment method

This is critical: cancelling in the wrong place will not stop your charges. Paddle acts as the merchant, but the actual cancellation portal differs depending on your payment method. Tocancel has mapped out each route so you cancel in the correct location every time.

Cancel through apple app store

If you subscribed through an Apple app and Paddle processes the billing, you must cancel through Apple's subscription management system, not Paddle directly. Apple's system is your source of truth for this payment route.

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find the Paddle-powered subscription you want to cancel.
5. Tap Edit or select the subscription.
6. Choose Cancel subscription and confirm.

You will receive a cancellation confirmation from Apple immediately. Your subscription ends at the end of your current billing period, and Apple will not charge you again.

Cancel through google play store

If you subscribed through a Google Play app with Paddle handling billing, you cancel through Google Play, not Paddle directly.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions, then Subscriptions.
4. Locate the Paddle subscription you wish to cancel.
5. Tap Manage subscription or select the subscription name.
6. Choose Cancel subscription and confirm.

Google Play will send you a cancellation confirmation. Your subscription will end after your current billing cycle, and no further charges will apply.

Cancel through PayPal

If you paid via PayPal for your Paddle subscription, you have two options: cancel through PayPal's subscription management or contact the seller directly via Paddle. The PayPal route is faster.

1. Log into your PayPal account at paypal.com.
2. Navigate to Settings (gear icon) and select Payments.
3. Find Manage automatic payments or Active subscriptions.
4. Locate the Paddle subscription and select Cancel.
5. Confirm your cancellation request.

PayPal will email you a cancellation confirmation. Your Paddle subscription will terminate after your current billing period ends.

Cancel a direct Paddle subscription (via credit card or bank transfer)

If you paid Paddle directly with a credit card or bank transfer (not through Apple, Google Play or PayPal), you contact the seller through Paddle's platform or email support.

1. Log into your Paddle account or find your purchase receipt email.
2. Locate the contact details for the seller or Paddle support link in your receipt.
3. Send a cancellation request clearly stating your subscription name, email address and reason for cancellation.
4. Include the exact billing date and amount charged to help Paddle locate your account quickly.
5. Wait for a cancellation confirmation email (typically within 24-48 hours).
6. Verify that no further charges appear on your credit card or bank statement after your confirmation.

Request a cancellation confirmation in writing so you have proof. This is essential if you later need to dispute a charge or escalate to the Monetary Authority of Singapore.

What happens after you cancel your Paddle subscription

Cancellation is not instantaneous, and understanding the timeline protects you from unexpected charges.

Your subscription ends at the end of your billing cycle

When you cancel Paddle, your subscription does not stop immediately. Instead, you retain access to the software until the end of your current billing period. For example, if you pay monthly on the 15th and cancel on the 20th, you keep access until the 15th of next month. After that date, the seller will not renew your subscription, and Paddle will not process any further payments.

What to verify after cancellation

Take these steps to confirm your cancellation worked:

• Check your email for a cancellation confirmation from Paddle, the seller, or the payment platform you used (Apple, Google Play, PayPal).
• Log into your Paddle account (if you created one) and confirm the subscription no longer appears as active.
• Monitor your bank statement or credit card for the next two billing cycles to ensure no further charges occur.
• If charges continue after your cancellation date, contact your bank immediately and provide proof of cancellation.

Tocancel advises keeping all cancellation confirmation emails for at least 12 months. These emails are your proof if you later dispute a charge with your bank or escalate to the Monetary Authority of Singapore.

Refunds: when you qualify and how to claim them

You may be entitled to a refund under Paddle's own policy or Singapore consumer law.

Paddle's 14-day refund window

Paddle typically offers refunds for eligible purchases made within the last 14 calendar days. This window applies to new subscriptions, upgrades and one-off purchases. However, refunds may be denied if you have already accessed the software extensively or if you cancel after 14 days have passed. To claim a refund within this window, contact Paddle support or the seller directly and reference the 14-day policy in your message. Tocancel recommends acting quickly: the sooner you request a refund, the stronger your position if Paddle questions your eligibility.

Refunds under singapore's consumer protection (Fair trading) act

Singapore's consumer law gives you the right to a refund if Paddle or the seller does not deliver the service as described. For example, if the software is faulty, does not match the advertised features or was sold through misleading information, you can request a refund outside the 14-day window. This legal right exists independently of Paddle's own refund policy. To invoke this right, send a written request to the seller or Paddle citing the Consumer Protection (Fair Trading) Act and explaining why the service fails to meet the advertised description. Keep copies of all communication.

How to request a refund

1. Gather your evidence: your purchase receipt, screenshots of what was advertised, and proof that the service is faulty or misdescribed.
2. Send a formal refund request to Paddle support or the seller, depending on who processed the payment.
3. State your reason clearly (e.g., "The software does not include the feature advertised on the sales page" or "I cancelled within 14 days of purchase").
4. Include your order number, email address, subscription name and the exact amount charged.
5. Request a refund timeline and ask for written confirmation.
6. If Paddle or the seller refuses, escalate your complaint to the Monetary Authority of Singapore Consumer Centre, which enforces the Consumer Protection (Fair Trading) Act.

The Monetary Authority of Singapore can investigate your complaint and may compel Paddle to refund you if the company has violated consumer law. This escalation path is free and available to all Singapore residents.

Your consumer rights and legal position

Singapore's consumer law protects you throughout the cancellation and refund process.

What the consumer protection (Fair trading) act covers

Under this law, Paddle must provide services as advertised and must not use unfair contract terms that harm your ability to cancel or claim refunds. You have the right to cancel a subscription if it does not meet the advertised description, and you cannot be penalised for cancelling within a reasonable timeframe. Unfair contract terms such as "all sales are final" or "no refunds under any circumstances" are not enforceable if they contradict your consumer rights. Your legal position is that you must receive what was promised, or you can cancel and potentially claim a refund. Tocancel emphasises that your rights exist even if Paddle's terms and conditions state otherwise: consumer law overrides unfair contract clauses.

Escalation pathway if Paddle refuses to cancel or refund

If Paddle or the seller refuses your cancellation request or denies a refund you believe you are entitled to, escalate your complaint in this order:

1. Send a formal written complaint (email is acceptable) to Paddle support, referencing the Consumer Protection (Fair Trading) Act and your specific cancellation or refund reason.
2. Allow 14 days for a response.
3. If Paddle does not respond or refuses, file a complaint with the Monetary Authority of Singapore Consumer Centre via their website (mas.gov.sg) or call their hotline.
4. Provide all evidence: receipts, cancellation requests, refusal emails, proof of charges after cancellation, and screenshots of misleading advertising.
5. The Monetary Authority will investigate and may order Paddle to refund you and pay compensation for any losses.

This escalation is free, and the Monetary Authority acts as your advocate. Tocancel has seen many cases where consumers successfully recovered money by escalating to the Monetary Authority rather than accepting Paddle's initial refusal.

Common mistakes to avoid when cancelling Paddle

Cancellation feels stressful, and small errors can delay your cancellation or leave you vulnerable to unwanted charges.

Mistake 1: cancelling in the wrong portal

The most common error is trying to cancel directly through Paddle when your subscription was processed via Apple, Google Play or PayPal. These payment platforms manage your subscription independently, so cancelling anywhere else will not work. Always cancel through the platform you originally used to subscribe. Check your receipt email to confirm which platform processed your payment, then cancel there first.

Mistake 2: not verifying cancellation in writing

If you cancel verbally via phone or chat and receive no email confirmation, Paddle may later claim you never cancelled. Always obtain written proof: an email confirmation, a screenshot of a cancellation page with a confirmation code, or a support ticket number. This proof protects you if Paddle or the seller charges you again after you cancel.

Mistake 3: cancelling too close to your billing date

If you cancel on the 14th and your billing date is the 15th, Paddle may still charge you because the renewal process has already started. Cancel at least three days before your next billing date to ensure the system has time to process your cancellation and stop the renewal. Check your receipt or subscription details to find your exact billing date, then count backwards three days before you cancel.

Mistake 4: ignoring charges after cancellation

Some users cancel Paddle but never check whether further charges appear on their bank statement. If Paddle charges you after your cancellation date, contact your bank immediately and provide your cancellation confirmation. Your bank can reverse unauthorised charges and may launch a dispute on your behalf. Do not assume the charge was a billing error: act immediately to recover the money.

Mistake 5: not keeping evidence for 12 months

Delete your cancellation confirmation email, and you lose proof if you later need to dispute a charge. Save all emails and screenshots related to your cancellation, refund request and any charges that occur after cancellation. This evidence is essential if you escalate to the Monetary Authority of Singapore or file a chargeback with your bank.

Checklist before and after you cancel

Use this checklist to ensure your cancellation is successful and your rights are protected.

Tocancel recommends completing this checklist before you submit your cancellation request. A few minutes of preparation now prevents weeks of chasing refunds later.

Should you keep or cancel your Paddle subscription

This comparison helps you decide whether cancelling makes sense for your situation.

Be honest about how much you actually use the software. If you have not opened it in three months or longer, cancellation is almost certainly the right choice. Tocancel recommends this rule: if you cannot name three specific tasks you use the software for each week, cancel it and reclaim that money.

Next steps: take action and protect your money

Cancelling a Paddle subscription is straightforward once you know the right steps and your rights. Tocancel has helped thousands of consumers cancel their subscriptions, recover refunds and avoid unwanted charges. Your consumer rights in Singapore are clear, backed by the Consumer Protection (Fair Trading) Act, and the Monetary Authority of Singapore will enforce them if Paddle refuses to cooperate.

Start today: check your receipt to identify which payment platform processed your Paddle subscription, then follow the cancellation steps for that platform. Save your cancellation confirmation email, monitor your bank statement for two billing cycles, and contact the Monetary Authority of Singapore immediately if charges continue. Tocancel is here to guide you through every step, and your money is within reach. Take action now and reclaim your subscription spending.

Paddle's registered address and contact information

If you need to send a formal cancellation or refund request by mail, Paddle's primary contact details are:

Paddle Global Ltd
Registered address: London, UK (headquarters)
Regional offices: United States and Ireland
Website: paddle.com
Support email: typically found on your receipt or in the Paddle account dashboard
Monetary Authority of Singapore Consumer Centre (for complaints): mas.gov.sg

Tocancel recommends sending cancellation requests via email first, as this creates a paper trail. If Paddle does not respond within 14 days, escalate to the Monetary Authority of Singapore. Your consumer rights are non-negotiable, and Tocancel is committed to helping you enforce them. Cancel your Paddle subscription today and protect your wallet.