Cancel Portfoliobox: The Right Way

How to cancel Portfoliobox and reclaim your creative freedom

Why you might be ready to leave Portfoliobox

Portfoliobox is a website builder designed for creatives - photographers, designers, illustrators and visual professionals who want clean, image-focused portfolio sites without coding. The platform offers monthly and annual plans bundled with templates, e-commerce tools and free domain registration.

You may have signed up with enthusiasm, but discovered the platform no longer serves your needs. Perhaps you built your portfolio elsewhere, you're not updating your site regularly, or you've found a tool with more advanced features that suits your workflow better. Whatever your reason, you have clear rights as a consumer in Singapore, and Tocancel is here to guide you through the cancellation process with confidence.

Common reasons to cancel Portfoliobox

Monthly costs add up when combined with other design tools and hosting services. You might realise the storage limits don't match your portfolio's growth, or you prefer a platform with more customisation control. Some users migrate to WordPress, Wix, or Squarespace for greater flexibility. Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription at any time, and Portfoliobox honours a 14-day money-back guarantee if you're within that window. Your reason for cancelling is your own, and Tocancel exists to ensure you know exactly how to exercise that right.

What happens when you cancel

Cancelling stops all future billing immediately, but you retain access to your published site until the end of your current billing cycle. This means you have time to download your portfolio content or redirect visitors to a new platform. After the billing period ends, your site becomes inaccessible unless you renew.

Understanding Portfoliobox pricing and your billing cycle

Before you cancel, know exactly what plan you're on and how much you're being charged in SGD.

Portfoliobox plans and current costs

Portfoliobox displays pricing in USD, but you'll be charged in Singapore Dollars (SGD) when you check out from Singapore. The exchange rate fluctuates, so your SGD amount may vary month to month. Below is the current published pricing structure so you can identify your plan and verify charges on your invoice.

How to find your exact billing information

Log into your Portfoliobox dashboard and navigate to your Account Settings or Billing section. Your current plan name and renewal date appear here. Check your email inbox for the most recent invoice from Portfoliobox; this confirms your exact SGD charge and billing cycle. Early subscribers sometimes retain legacy pricing, so your rate may differ from the published table above. Write down your next billing date before you cancel; this is important for calculating your refund eligibility.

Your cancellation rights under singapore consumer law

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy services online, including subscriptions.

Your legal position and the 14-day guarantee

You have the right to cancel a subscription within 14 days of purchase with a full refund, provided you do not materially use the service during that period. After 14 days, you may still cancel at any time, but you are no longer entitled to a refund for the current billing period. Portfoliobox must honour your cancellation request and stop charging you immediately upon confirmation. If Portfoliobox refuses to cancel your account or continues billing after you've requested cancellation, you can lodge a complaint with the Consumers Association of Singapore (CASE). Tocancel recommends keeping copies of all cancellation requests and communications with Portfoliobox as evidence if a dispute arises.

What Portfoliobox cannot do to you

Portfoliobox cannot require you to complete a fixed contract term if you wish to cancel. The platform cannot charge you hidden fees or penalty charges for cancelling. They cannot lock you out of your account during your remaining billing period as punishment for cancelling. If Portfoliobox attempts any of these tactics, you have grounds to escalate to CASE or dispute the charges with your payment provider.

How to cancel your Portfoliobox subscription

The fastest and most reliable cancellation method is through your Portfoliobox account dashboard, which stops all future billing immediately.

Cancel via the Portfoliobox website (recommended)

This method is the most direct and leaves a clear audit trail for your records.

1. Log into your Portfoliobox account at portfoliobox.com using your registered email and password
   • If you've forgotten your password, use the "Forgot Password" link on the login page
2. Navigate to your Account Settings from the top-right menu or dashboard sidebar
3. Select the Subscription or Billing section
4. Locate the Cancel Subscription button and click it
   • Do not click Downgrade - downgrading changes your plan but continues recurring charges
   • You must select Cancel to stop all future billing
5. Portfoliobox may ask you to select a cancellation reason (optional feedback)
   • Complete this if you wish, or skip if you prefer not to engage with their survey
6. Confirm your cancellation when prompted
   • You will receive an email confirmation from Portfoliobox immediately
   • Screenshot this email and save it for your records
7. Your site remains live until the end of your current billing period, then becomes inaccessible
   • Download your portfolio images and content before this date if you need them

Cancel via email if you cannot access your account

If you've lost access to your Portfoliobox account, contact their support team via email to request cancellation. Include your registered email address, full name and the email address associated with your payment method. Ask for written confirmation that your cancellation has been processed and that all future billing has stopped. Keep this email confirmation for your records. Tocancel recommends following up with a second email within 3-5 business days to verify the cancellation was actually completed, as some platforms acknowledge requests without actioning them immediately.

What to do immediately after you cancel

Cancelling your subscription is just the start; protecting yourself and recovering your content matters equally.

Secure your content and export your data

You have the right to access and retrieve all the content you uploaded to Portfoliobox. Log into your account immediately after cancelling and download all portfolio images, project descriptions, and any other custom content you created. Portfoliobox does not automatically delete your data on the cancellation date, but it becomes inaccessible after your billing period ends. Export your portfolio to a backup location on your computer or cloud storage (Google Drive, Dropbox, OneDrive) so you can migrate to a new platform without losing your work.

Monitor your bank account and payment method

Check your bank statements or credit card records for 7-10 days after you cancel. Verify that Portfoliobox does not charge you again on your next scheduled billing date. If an unexpected charge appears after cancellation, contact your bank or credit card provider immediately and dispute it as unauthorised. Tocancel advises keeping your cancellation confirmation email handy so you can prove to your bank that you requested cancellation. If you used a third-party payment platform (PayPal, Google Pay, Apple Pay), also check those accounts to confirm no recurring charges are pending.

Redirect your domain if you registered it through Portfoliobox

If you claimed a free domain during your Portfoliobox subscription, that domain may revert to Portfoliobox or become inactive after cancellation, depending on their terms. Contact Portfoliobox support or your domain registrar to clarify the status. If you purchased a custom domain through them, you may transfer it to a new registrar (GoDaddy, Namecheap, etc.) before your final billing period ends. Save any domain authentication codes or transfer tokens you need for this process.

How to claim a refund if you qualify

You may be entitled to a refund depending on when you cancel and how much you've used your site.

The 14-day money-back guarantee

If you cancel within 14 days of your purchase date and you have not materially used Portfoliobox (minimal site updates, traffic or e-commerce activity), you qualify for a full refund of the amount you paid. Send Portfoliobox a refund request by email, citing the Consumer Protection (Fair Trading) Act and your cancellation date. Include your invoice number, transaction reference and the date you purchased the subscription. Request confirmation of the refund amount in SGD and the method they will use to return your money (credit card, bank transfer, etc.). Refunds typically process within 7-14 business days once approved.

Refunds after the 14-day window

After 14 days, Portfoliobox is not legally required to refund you for the current billing period, even if you cancel immediately. However, they must stop charging you from the cancellation date forward. If you're on an annual plan and cancel mid-year, you are not entitled to a pro-rata refund unless Portfoliobox's terms explicitly offer one. Check your original purchase agreement or Portfoliobox's cancellation policy to see if they offer any partial refund for annual subscribers. If they do, request it in writing with your cancellation confirmation attached.

What to do if Portfoliobox refuses your refund request

If Portfoliobox denies your refund claim and you believe you qualify under the 14-day guarantee, escalate the complaint to CASE (Consumers Association of Singapore). CASE will mediate on your behalf at no cost and investigate whether Portfoliobox violated consumer protection law. Provide CASE with your cancellation email, invoice, and proof that you did not materially use the platform during the 14-day period. Tocancel has supported many users in recovering unfair charges through CASE; the process typically resolves within 30-60 days.

Common mistakes to avoid when cancelling

Cancellation is straightforward, but small errors can delay the process or leave you vulnerable to continued charges.

Mistake 1: clicking downgrade instead of cancel

Downgrading moves you to a cheaper plan but does not stop your subscription. You will still be billed monthly or annually unless you take the additional step of cancelling entirely. Always confirm you have selected the Cancel option, not Downgrade.

Mistake 2: assuming your site is deleted when you cancel

Your site remains online and fully functional until the end of your current billing period. It does not disappear the moment you click Cancel. This gives you time to migrate your content, but it also means you cannot assume your portfolio is inaccessible to visitors. If you want your site down immediately, contact Portfoliobox support and request early removal.

Mistake 3: not saving your cancellation confirmation

If Portfoliobox continues billing you after cancellation, you will need proof that you requested cancellation. Take a screenshot of your cancellation confirmation email and save it to your computer. Write down the date and time you cancelled. Without this evidence, it becomes harder to dispute unauthorised charges or recover a refund. Tocancel recommends forwarding your cancellation email to a personal email account as a backup.

Mistake 4: ignoring a non-responsive support team

If Portfoliobox does not acknowledge your cancellation request within 3 business days, escalate it. Send a second email with "URGENT: Cancellation Not Confirmed" in the subject line. If you still receive no response after 5 business days, file a complaint with CASE and your payment provider simultaneously. Do not assume silence means your cancellation was processed.

Comparison of Portfoliobox and alternative portfolio platforms

Before you cancel, consider whether another platform might serve you better, or confirm that Portfoliobox is genuinely not the right fit.

Your post-cancellation checklist

Use this checklist to confirm you have completed every step and protected yourself fully.

• I have logged into my Portfoliobox account and clicked Cancel (not Downgrade)
• I have saved and screenshotted my cancellation confirmation email
• I have noted my cancellation date and my final billing date
• I have downloaded all my portfolio content, images and project files
• I have exported my domain information if I registered a custom domain
• I have set up forwarding or backup for my Portfoliobox email address (if I used their free email service)
• I have monitored my bank account to confirm no charges appear after my final billing date
• I have submitted a refund request if I cancelled within 14 days and qualify
• I have migrated my content to a new platform or backed it up securely
• I have filed a complaint with CASE if Portfoliobox refused to cancel or continued charging me

What customers say about Portfoliobox

Portfoliobox holds a 4.5-star rating on independent review platforms, with users praising its simplicity and affordability for photographers. Common positive feedback includes clean portfolio layouts, straightforward e-commerce integration and responsive customer support. Users who cancel often cite limited customisation compared to WordPress, insufficient storage for large projects, and the desire to move to a platform that integrates with their existing design tools. Negative reviews occasionally mention difficulty cancelling subscriptions or unexpected charges after cancellation - issues that Tocancel exists to prevent through clear guidance and consumer advocacy. Read independent reviews on Trustpilot, G2 and Capterra before deciding whether to cancel or try a different plan.

Summary and your next steps

Cancelling Portfoliobox is your right as a consumer in Singapore, and you now have the knowledge and tools to do it safely. You have until the end of your current billing period to access your site, so use that time to download your portfolio and migrate to a new platform if you choose. Verify your cancellation within 7 days by checking that no new charge appears on your bank account. If you cancelled within 14 days of purchase and did not materially use the service, submit a refund request immediately and keep all communications as evidence.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unfair charges by understanding their rights and taking confident action. If Portfoliobox refuses to honour your cancellation or continues billing you after you've requested to leave, Tocancel recommends escalating your complaint to CASE without delay. You can contact CASE at their website or phone line to file a free mediation claim. Your portfolio, your money and your peace of mind matter - and Tocancel is here to ensure you reclaim all three.

Contact information for Portfoliobox support

For general inquiries and cancellation support, reach out to Portfoliobox's support team through their website help centre or email support address listed in your account settings. For complaints that Portfoliobox does not resolve satisfactorily within 7 days, escalate to CASE (Consumers Association of Singapore), which can be reached at 1800-6100-6800 or via their website at case.org.sg. Keep all receipts, emails and transaction records for your records and any future disputes.