Cancel Prequel: The Right Way

How to cancel Prequel and stop photo-editing subscription charges in singapore

Understanding Prequel and when to cancel

Prequel is a subscription-based photo and video editing app that offers filters, effects and creative tools aimed at social media creators and casual editors. You access these tools through recurring monthly or annual charges, managed either through your device's app store (Apple App Store or Google Play) or Prequel's own web platform.

You might choose to cancel Prequel if you've completed a creative project, found a more affordable editing tool, or simply want to cut unnecessary monthly expenses. Whatever your reason, Tocancel is here to walk you through your cancellation options step by step, ensuring you understand your rights and avoid unexpected charges.

Signs that cancellation makes sense for you

Cancel Prequel if you find yourself opening the app less than once a week, prefer free alternatives like Snapseed or Lightroom Mobile, or if the subscription no longer aligns with your creative goals. You should also cancel if you're noticing unexpected charges, if Prequel has introduced features that no longer serve your needs, or if you're managing too many subscriptions at once. The key question is simple: are you actively using the premium features each month, or are you paying for convenience you no longer need?

Why timing matters for your cancellation

Subscription apps automatically renew charges on your billing date unless you cancel beforehand. If you cancel today through Tocancel's guidance, you'll typically keep access to premium features until the end of your current paid period, meaning you're not losing value by acting now. The sooner you submit your cancellation request, the sooner you'll stop unnecessary charges hitting your payment method.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act is your legal shield against unfair subscription practices, even when the company operates overseas.

What the consumer protection (Fair trading) act guarantees you

Under this law, Prequel must provide you with clear information about billing dates, renewal terms and cancellation procedures before you subscribe. The company cannot use misleading advertising, cannot charge you without your explicit consent, and must honour your cancellation request within a reasonable timeframe. If Prequel charges you after you've cancelled, or if the company makes cancellation deliberately difficult, you have a legal claim for redress. Your legal position is straightforward: you own the right to cancel at any time, and the company must process that cancellation without penalty or delay.

Your escalation path if Prequel refuses to cancel

If Prequel doesn't respond to your cancellation request or denies your refund claim, you can escalate to the Consumers Association of Singapore (CASE) or lodge a complaint with the Info-communications Media Development Authority (IMDA). Both organisations have enforcement powers and can pressure companies to honour consumer rights. Tocancel recommends keeping screenshots of your subscription settings, billing history and any cancellation requests as evidence if you need to file a formal complaint. Document everything, and don't hesitate to escalate if the company ignores your cancellation request.

How to cancel Prequel on every platform

Your cancellation method depends on how you originally subscribed to Prequel.

Cancel Prequel through apple app store (iPhone and iPad)

If you subscribed through Apple's ecosystem, you must cancel within Apple's system, not within the Prequel app itself. Apple processes the cancellation, not Prequel, so follow these steps carefully.

1. Open the Settings app on your iPhone or iPad
   • Tap your name at the top of the screen
   • Select Subscriptions
2. Scroll down and locate Prequel in your active subscriptions list
   • Tap on Prequel to open its subscription details page
3. Tap Cancel Subscription at the bottom of the screen
   • Read the cancellation warning message (Apple will outline what you'll lose access to)
   • Confirm your decision when prompted
4. Wait for an email confirmation from Apple
   • Save this confirmation email to your records
   • Verify that the cancellation date matches your current billing period end date

Key detail: If you cannot find Prequel in your subscriptions list, it may already be cancelled. Check your email for past cancellation confirmations from Apple.

Cancel Prequel through google play (Android devices)

Android users follow a similar process through Google Play, but the steps differ slightly from Apple's interface.

1. Open the Google Play app on your Android device
   • Tap your profile icon in the top right corner
   • Select Payments and subscriptions
2. Tap Subscriptions to see your active subscriptions
   • Find Prequel in the list and tap on it
3. Tap Cancel subscription at the bottom of the screen
   • Select your reason for cancellation from the dropdown menu
   • Confirm when Google Play prompts you
4. You will receive an email confirmation from Google Play
   • Keep this email alongside your billing records
   • Your access will continue until your billing cycle ends

Pro tip for Android users: If the cancel button doesn't appear, your subscription may already be inactive or you may be viewing a free trial rather than a paid plan.

Cancel Prequel through the web app or account portal

If you subscribed directly through Prequel's website rather than an app store, you'll cancel through your Prequel account online.

1. Visit the Prequel website and log into your account
   • Use the same email address and password you used to subscribe
2. Navigate to Account Settings or Subscription Management
   • Look for a section labelled Billing, Subscriptions or Account
3. Select your active subscription plan
   • Click Cancel Subscription or similar wording
4. Confirm your cancellation when the system prompts you
   • Save any confirmation message or reference number
   • Take a screenshot of the confirmation page

If you cannot find a cancellation option in your account, contact Prequel's support team directly at their London office address (listed in the contact details section below).

What happens after you cancel

Understanding the post-cancellation timeline helps you avoid confusion and ensures you know when charges will stop.

Your access and billing timeline after cancellation

Once you cancel, Prequel will not charge you again. You keep access to premium features until the end of your current billing cycle, so cancelling mid-month doesn't mean losing your subscription immediately. After that date, you'll revert to free-tier access (if available) or lose access entirely, depending on Prequel's free version. No further charges will appear on your payment method after your billing period ends.

What to do if you're charged after cancellation

If Prequel or your app store charges you after your cancellation date, you have a right to dispute that charge. Contact your bank or payment provider immediately and request a chargeback or reversal, referencing your cancellation confirmation email. Simultaneously, lodge a complaint with Tocancel and escalate to CASE or IMDA if the charge isn't reversed within 30 days. Keep your cancellation confirmation, the disputed charge statement and any communication with Prequel's support team.

Refunds and what you're entitled to claim

Your refund eligibility depends on when you cancel and whether Prequel has actually charged you.

When Prequel owes you a refund

If you cancel before your current billing period ends, you're not entitled to a refund for the period you've already paid (you keep access until that date). However, you have a refund claim if Prequel charges you after you've cancelled, if you subscribed by accident, or if the company misled you about the subscription terms. Singapore's Consumer Protection (Fair Trading) Act gives you 14 days to claim a refund for goods or services that don't meet legal standards or were purchased as a result of misleading advertising. Tocancel recommends contacting Prequel's support team within 14 days of discovering a charge you believe is unfair.

How to claim a refund

Email Prequel's support team with your subscription issue, referencing your order confirmation and billing evidence. Be clear about why you believe you're entitled to a refund (unauthorized charge, misleading cancellation process, etc.). Give Prequel 14 days to respond. If the company refuses or doesn't reply, escalate to CASE, which can mediate disputes between consumers and businesses. If the refund amount exceeds SGD 10,000, you may pursue the matter through the Small Claims Tribunal.

Common cancellation mistakes to avoid

Many people believe they've cancelled Prequel only to discover the app has continued charging them. These mistakes are frustrating but preventable.

Mistake 1: deleting the app without cancelling the subscription

Removing the Prequel app from your device does not cancel your subscription. The app and the subscription are separate. Your recurring charge continues even though you can no longer see the app. Always cancel through your app store or Prequel's web portal, not just by deleting the app.

Mistake 2: not saving your cancellation confirmation

If Prequel or your app store doesn't send you an email confirmation, take a screenshot of the cancellation screen immediately. This screenshot becomes your proof if the company later claims you never cancelled. Without evidence, disputing a charge becomes much harder.

Mistake 3: cancelling too close to your billing date

If you cancel on the same day your subscription renews, the charge may already have processed. Always cancel at least 1-2 days before your billing date to ensure the cancellation takes effect before your next charge. Check your subscription details for the exact renewal date.

Mistake 4: assuming a free trial doesn't have a payment method linked

Even if you started with a free trial, if you added a payment method, you will be charged when the trial ends. Cancel before the trial expires if you don't want to be charged for the paid plan.

Prequel pricing and subscription plans

Understanding Prequel's pricing structure helps you confirm you're cancelling the correct plan and ensures you know what charges to expect.

Prices in Singapore are typically charged in SGD and may vary depending on your app store region and any promotional discounts you received.

After cancellation: what's next

Your cancellation is complete, but a few final steps protect your account and ensure no surprises later.

Monitor your billing statement for the next 30 days

Check your bank or payment app statement weekly for the next month to confirm no charges appear from Prequel or the app store. If an unexpected charge does appear, you'll catch it quickly and can dispute it immediately with evidence of your cancellation.

Consider keeping your account active

You don't need to delete your Prequel account when you cancel the subscription. Keeping your account allows you to resubscribe later if you change your mind, and your photos or edits remain accessible through the free version. Deleting your account is optional and permanent.

Cancellation address and contact details for Prequel

If app store cancellation fails or you need to contact Prequel directly, use the address below.

Prequel (corporate office)
Prequel Skin LLC
450 N Ridgetop Road
Building A
Santa Rosa, CA 95407
United States

Prequel (customer support address)
Prequel Support
50 Eastcastle Street
London N1 5PN
United Kingdom

Send your cancellation request in writing to either address if the app store method fails. Include your account email, subscription plan details and the date you wish to cancel. Tocancel recommends sending your letter via registered mail so you have proof of delivery.

Your checklist for successful cancellation

Use this checklist to ensure you've completed every step correctly and have all necessary evidence saved.

• Identify which platform you subscribed through (Apple, Google Play or Prequel web)
• Log into the correct app store or web account
• Locate your active Prequel subscription in your subscriptions list
• Tap or click the Cancel Subscription button
• Confirm the cancellation when prompted
• Wait for and save the confirmation email from Apple, Google Play or Prequel
• Take a screenshot of the cancellation confirmation page
• Note the exact date your access will end (usually the end of your current billing period)
• Monitor your payment method weekly for 30 days after cancellation
• If charged again, immediately contact your bank or payment provider
• If a dispute arises, escalate to CASE or IMDA with your saved evidence

Summary and next steps

Cancelling Prequel is straightforward when you follow the correct platform-specific steps, but your consumer rights under Singapore's Consumer Protection (Fair Trading) Act are your strongest protection if the company resists your cancellation or continues charging you. You have the right to cancel at any time without penalty, to receive clear information about billing terms, and to claim a refund if you've been charged unfairly or the service doesn't meet legal standards. Tocancel has helped thousands of consumers cancel unwanted photo-editing subscriptions, streaming services and software tools by providing step-by-step guidance and explaining their legal rights. Document every step of your cancellation, save all confirmations, and don't hesitate to escalate to CASE or IMDA if Prequel ignores your request or continues to charge you after you've cancelled. Your consumer rights are enforceable, and Tocancel is here to empower you to use them.